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6057 Topics

M
Contributor I
MrPContributor I
asked in Campaigns and Flows

Add to cart trigger

I was wondering if someone could give me a hand….I’m trying to add a ‘add to cart trigger’ and the flow keeps saying I need to add special code. I have added what I believe to be the code and I have altered the button ID as the help article describes https://help.klaviyo.com/hc/en-us/articles/115001396711#where-should-i-paste-my-snippet-3, but its still saying the code needs to be loadedHere’s what I’ve done:Added this code above the </body>:     {% if product %}<script type="text/javascript">var _learnq = _learnq || [];    document.getElementById("add_to_cart global-button reverse global-button--primary ajax-submit").addEventListener('click',function (){         _learnq.push(['track', 'Added to Cart', item]);    });</script>      {% endif %} I have added what I believe to be the button ID in red above to the script, based on a button on my site: https://www.mrpoppinsandco.com/collections/leisure-bags/products/shop-kahoots-bloom I wasn’t sure if I needed to add snippe

2
M
Contributor I
3 days ago
S
Contributor I
smdContributor I
asked in Campaigns and Flows

How to add variants in custom catalog?

I have a custom catalog and want to add variants but don’t understand how/where I can do that. 

5
T
Active Contributor III
3 days ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Show a cross out price and RRP price

Hi everyone, As part of some flows i run for my clients they are asking for specific illustrations in the flows: For non-subscription customer (customers who do not buy on a regular basis). Is there a way to show the RRP of products then show the subscription price also? So they could potential see how much they are saving? Any help would be much appreciated, many thanks Tim

3
T
Active Contributor I
3 days ago
M
Contributor I
MyOrnament
asked in Accounts and Settings

Finding Best Plan for Us

xxxxx

3
Taylor Tarpley
Community Manager
3 days ago
D
Contributor I
danschreiberContributor I
asked in Signup Forms

Is there a way to have a pop up appear only one time during a site visit?

I would like to a pop-up to appear when someone first comes to our website, but then once they close the pop-up, not have it appear again.  I have not been able to figure out how to do that, as it keeps popping up when they change pages, for example. I do not want to limit the pop-up to only certain urls, because we use several landing pages.  So can a pop-up appear one time, no matter where someone lands, and then once they close it, does not appear again? Thank you.

9
Taylor Tarpley
Community Manager
3 days ago
J
Contributor I
JayHContributor I
asked in Signup Forms

Why does my form's field grabs mouse focus?

Hi,I have a simple email form field in my footer.  It’s placed into my website via straight embed, show to all users.My issue is the form field grabs my mouses focus automatically, shooting me to the bottom of every page I load.  The Email form field is being treated as a login box, to include my browser asking me if I want to login to this website using my credentials.This is in latest MAC OS and Safari.  It’s really annoying and I would like to find a way to make the form never grab autofocus.I read that there was a “attributes” tab for form fields and autofocus was an option that could be clicked or unchecked, however, I cannot locate any such tab or check box.

3
Taylor Tarpley
Community Manager
3 days ago
smileyrox
Contributor I
smileyroxContributor I
asked in Accounts and Settings

How can I be upgraded to the owner of an account from a prior user permission?

Hi Klaviyo Community, This is a weird one and I’m hoping someone can help me.  Many years ago I helped a brand optimize the copywriting of their e-mails and was invited to the brands paid Klaviyo account.  I signed up with my e-mail address and all worked super well.  I then forgot I had opened that account and last year opened a Klaviyo account with my business domain.  I want to make use of the 1st Klaviyo account for another business. So I did the normal, forgot password and reset it successfully. I then returned to the log in screen and accessed my original account but I have very limited access. I can see that my user permission is set to “content creator” but I’m the owner of this account too as it’s linked to my e-mail address. The first name on the account is mine but the name of the account is the friends account I was originally invited too.  Could anyone help me understand how to get owner access on an account that belongs to me? Thanks if you got this far!

1
Taylor Tarpley
Community Manager
3 days ago
J
Contributor I
JayboboContributor I
asked in Email Templates and Coupons

Table - Stack on mobile

So, I’m very surprised that the Table element doesn’t have a function to allow stacking columns on mobile. I’m trying to create a design where you have [image] [description][description] [image] And I’d like the description to move under the image when I am on mobile.Currently, it’s really not looking great.And adding a “mobile only” version table increases the size of the email and it ends up being clipped on Gmail. The Split option doesn’t work for me as it’s not possible to vertically align the description textAnd the column layout just adds useless bits of code + I need to add single columns on top of each 2-column I want to create to give more space and to add titles and description to my design.Overall, I’m stuck between trying to create a mobile-friendly version of my email and good design :/Now I understand more and more why most ecom brands are going for the “image” only emails as it makes it much easier to do whatever you want without risking to have emails ending up too heav

5
chloe.strange
Community Manager
3 days ago
S
Contributor I
sosoyhannahContributor I
asked in Email Templates and Coupons

Don't want to stack products on mobile - email is too wide

Hi,I don’t want to stack my product images on my mobile email. I want them to be displayed side by side but optimised for mobile. Currently if I don’t stack my products, the email is displayed so wide on my mobile that I have to scroll right to read.Why is this happening? 

3
chloe.strange
Community Manager
4 days ago
F
Contributor I
FaizanHasanContributor I
asked in Accounts and Settings

How to cancel a suspended Klaviyo account?

I purchased Klaviyo basic plan in January, used it to its full extent. The results weren’t promising for me so i stopped using it but forgot to cancel. It charged in Feb, which isn’t a problem for me. Now it is trying to charge my card again in March. I had absolutely forgot about klaviyo during this period. I came to know when my card transaction was declined. So now my account is suspended, and i can’t find the option to cancel my account. This is supposed to be a prepaid service. If i am not using it in March and let me cancel it pls. Email & chat support is disabled and there is no call numbers available. So there is absolutely no way for me to approach Klaviyo team to resolve the issue. Please help. Thanks

1
Taylor Tarpley
Community Manager
4 days ago
B
Contributor I
BasilContributor I
asked in Analytics and Deliverability

Warming process advise

Hey! I’ve got a question on the process of warming up when migrating from another ESP. I understand the whole process of incrementally increasing the amount of people you send to over a month, starting from your most engaged segment, but my question is on flows. Does the warming process only include sending campaigns or can I set up basic flows like welcome, customer thank you and abandoned cart from the get-go while running the warmup campaigns?

3
David To
Community Manager
4 days ago
B
Contributor I
brian1684Contributor I
asked in Email Templates and Coupons

Shopify 'if' tag was never closed code error with shipping confirmation email

Hello, please i need help as soon as possible with this problem of mine.On klaviyo i made a template for a shipping confirmation email, when i copied the link code and pasted it on shopify and try save it, it would give me this message: “Body html Liquid syntax error: 'if' tag was never closed”.So i tried removing those spacing between { and % and also between % and } and pasted the new correct link code back in but it still won’t work and gives me the same error message, so please i need someone’s help to fix this problem really quickly if possible.Thank you.This is the “fixed” but not working code link:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="width=device-width, initial-scale=1" name="viewport"/> <title></title> <style type="te

5
Taylor Tarpley
Community Manager
4 days ago
B
Contributor I
buybonksContributor I
asked in Email Templates and Coupons

Why am i getting a syntax error when uploading my Klaviyo order confirmation template into Shopify?

Hello- I am using the shopify template for order confirmation VERBATIM except for a different image. No matter what I do, I get a “syntax error” problem and I cannot identify what the part of the syntax it is. Please help.

1
Taylor Tarpley
Community Manager
4 days ago
K
Contributor I
Katherine LContributor I
asked in Campaigns and Flows

Price Drop not triggering

We have set up a Price Drop flow and it is not populating. The message “There was no price drop activity over specified period of time.” is what I get in the report. Does it take some time for this to start updating? Anyone else experience this? Thanks in advance.

1
stephen.trumble
Community Manager
4 days ago
T
Contributor I
TannerContributor I
asked in Campaigns and Flows

How do you filter recharge subscibers from post purchase flow?

I’m setting up a post purchase flow and want to add individual message filters for emails that should only go to people who are not yet subscribers.The company I’m setting this up for uses recharge for their subscriptions.Here’s how I currently have the additional flow filters setup: Has Placed Order zero times over all time where tags contains Subscription.Will this work for people who have started the post purchase flow but are not yet subscribers?

2
T
Contributor I
4 days ago
M
Contributor I
MikinnaMartinContributor I
asked in Campaigns and Flows

Issue with Abandon Cart Flow

When creating an abandon cart flow, the button that is supposed to bring the customer back to checkout is not returning to the checkout page showing the url from my Shopify domain rather than thorum.comLooking back in some test emails I sent myself, sometimes the link works properly and sometimes not. What can I do to fix this? 

1
stephen.trumble
Community Manager
4 days ago
matthewstuckings
Active Contributor II
matthewstuckingsActive Contributor II
posted in SMS

Can we please store SMS consent in non-supported regions?

Use case: in a non-Klaviyo supported SMS regions, I have an SMS app that stores consent and can receive profile data from Klaviyo (although not the other way around). I use Justuno to collect the email (which goes into Klaviyo), and the SMS (which goes into SMSBump). Q: can we please update Klayio’s interface so that we can store mobile numbers, SMS consent and list subscriptions in non-supported regions. Even though we can’t send the SMS from Klaviyo. Not having this makes for a very disjointed experience and lots of data-wrangling to make profiles match in both the SMS platform and Klaviyo.

1
David To
Community Manager
4 days ago
S
Contributor I
Stefan_TheFIbreCo.Contributor I
asked in Campaigns and Flows

Browse Abandonment Flow - Better set-up help

Hi, Recently set up a ‘browse abandonment flow’ but quickly realised that all staff members will constantly receive these which could be quite frustrating. Is there a way to: Remove emails from receiving this flow (internal members of staff) Potentially restrict how often this flow is sent to a customer who regularly browses are websiteMany thanks for your help,Stefan

4
S
Contributor I
4 days ago
M
Contributor IV
MaggieContributor IV
asked in Campaigns and Flows

Customers not Receiving Abandoned cart emails.

Hi there, I have two folks in Shopify who started check out and then abandoned cart and did not receive our abandoned cart email flow and for the life of me, I can’t figure out why!! Anyone every run into this? The only filters I have set up are that they don’t purchase anything after starting checkout and that they live in the United States… Thanks in advance! Maggie

16
M
Contributor IV
4 days ago
P
Contributor II
pzonglobalContributor II
asked in Analytics and Deliverability

Question on "viewed product" "active on site" in the metrics

Hi,I am curious on how you guys define “active on site” and “viewed product”. Because in my cohort analysis, the number seem to be much lower consider the amount of traffic the site is getting.For example, if a user come to my site the first time and entered his email and continued browsing products, does klaviyo count that as 1 “viewed product” and 1 “active on site”? or does this user has to come to site again, and until then klaviyo will track that metrics?Can someone explain exactly how this works? THX  

10
matthewstuckings
Active Contributor II
4 days ago
M
Contributor I
Matt.SSEContributor I
asked in Campaigns and Flows

Price Drop Flow based on Single Variant Pricing?

Been having trouble w/ our price drop flow - discovered price drops are only triggered when each variant is set to the same price. Since we offer different sizes/specs within our variants they’re not the same prices - wondering if there’s any way to trigger a price drop w/ this caveat? Is there any custom metric that can be created within Magento2/Shopify that would mimic the flow?

2
K
Contributor I
4 days ago
Chris Milham
Partner
Chris MilhamPartner
asked in Accounts and Settings

Is there a way to switch between Klaviyo accounts using a specific URL?

Hi. I have multiple client accounts I administer. And using the Klaviyo admin interface it’s easy to switch between them.BUT… my workflow is within ClickUp, where I manage the campaign calendar for each client.(BTW answering this question doesn’t require knowing anything about ClickUp).For this workflow to stay within the confines of ClickUp, and avoid flipping between applications, I am needing to embed the Klaviyo campaigns page for the client I am currently working with.Embedding the page itself works fine in ClickUp — no problem.EXCEPT… the Klaviyo admin interface “remembers” what client account is currently selected.This means, when I switch to a different client in ClickUp, the last client account I worked with is shown in the embedded campaign page view.This’ll lead to some disaster before too long. And doesn’t help with the flipping between apps thing I’m trying to avoid because I still have to flip over in Klaviyo to the account that I’m wanting to set up campaigns for.What I’

8
Chris Milham
Partner
4 days ago
S
Contributor I
samgood1Contributor I
asked in Campaigns and Flows

Dynamically append subscribers email address to URL so form can be pre-filled

As part of an email flow, I want to send subscribers to a landing page so we can ask questions and gather feedback. I want to dynamically append their email address to the URL so that I can use this to pre-fill the form with their email, ensuring data is captured against the correct subscriber in Klaviyo. e.g. button link = {% update_property_link 'volunteering_still_interested' 'still_interested' 'https:example.com/survey?email={{ email }}' %}

5
David To
Community Manager
4 days ago
C
Contributor I
cathywiseContributor I
asked in Integrations

Can't get Web tracking script to install with BigCommerce. Says Script not installed correctly.

I have reached out to support several times, and I keep getting very bad responses.We’ve searched your site and didn’t find the code. Well you searched  my live site, not the site i’m migrating to which isn’t live yet. DUH I have already been advised to REMOVE the integration, which did not work.  I instead removed the entire app from the store TWICE now. And reinstalled the script. Still no match. The error message I am getting when trying to verify is this:  Script was not installed correctly   I have verified that the script is accurate.  I read the article for a Shopify store where there could be a conflict with other scripts. I do not have any other Klaviyo scripts installed. Only the auto script named Klaviyo JS Injection that is installed when integrating. Unless it conflicts with a separate script from another app?   

5
Brian Turcotte
Community Manager
5 days ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Analytics and Deliverability

Multi-metric custom reports for subscribers

I am needing some help with  Custom Report. I have report the following Metrics; 1.Subscribed to List2.Unsubscribed3.Subscibed to Back in Stock 4.Marked as Spam5.Updated Preferences6.Email Clicked7.Email Sent It appears that profiled that add their email to pop up form whilst already sudscribed how can I adjust the metric so that it only counts new subscribes.( It would also be interested to know which metrics you include in your reports?) Thanks Sean 

3
David To
Community Manager
5 days ago

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