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7356 Topics

D
Contributor IV
Darren CContributor IV
asked in Campaigns and Flows

What would happen if I change the time delay of a live Klaviyo flow?

Hi there,I have a confusing question in regards to the Klaviyo Flows. We currently have a live flow as below:Trigger: When someone has the tag XXX → wait 1 day → 1st Email → wait 1 month → 2nd EmailAfter an internal discussion, we  would like to change my time delay to this:Trigger: When someone has the tag XXX → wait 15 mins → 1st Email → wait 3 days → 2nd EmailHowever, there are still 2 customers in the waiting of 2nd Email. Can anyone tell me what would happen if I change the time delay? Would those 2 customers be skipped? Or would they receive the 2nd Email immediately?Thanks for helping out!

1
stephen.trumble
Community Manager
3 days ago
J
Contributor I
janzContributor I
asked in Email Templates and Coupons

Order confirmation email customization - syntax error

Hello, i wanted to customize the order confirmation email a bit and to do so, i used the email template provided by klaviyo. I want to show the order total in a different way (discount code, subtotal etc. on the far left, and the actual numbers on the far right) so I created a new static table of 2 columns and i copy pasted the part of the code that interests me in each cell. I attach a screenshot to show you what it looks like now. The issue is that it says there is a syntax error and I can’t find it. Help please Thank you  

2
J
Contributor I
3 days ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Campaigns and Flows

Embroidery - Delayed Fulfillment Flow

Hi Klaviyo Community, I have the option of adding embroidery on to some of the tops I sell. I live in a country that experiences huge power outages. I created the attached flow to update customers on their embroidery order as I’m getting heaps of mails asking for updates.  I just want to find out if the flow filters I’ve used are correct?  The automation should only send out to people who have placed an order with embroidery selected and they shouldn’t get email 2 if the order is fulfilled in the 7 day window between email 1 and email 2.  Any guidance will be greatly appreciated. Warm regards,Rox

4
smileyrox
Problem Solver I
4 days ago
drebux
Contributor I
drebuxContributor I
asked in Campaigns and Flows

Flow Needs Sent to Only One Email

I have a bit of a pickle I need some help with here folks.I have a flow set up that is triggered when a user has a company-approved subsidy to use on workwear. All of our accounts are fine with those end-users getting emails to log in and make their purchases when alerted via the flow, except one.This one account wants the eligibility emails to only be sent to one user (who is apparently managing the purchasing of all items). My idea here is to have the users populated into Klaviyo as accounts without an email attached, clone my flow that already works, and put in a condition that the user must also have a specific “user account number” associated with it (already set up) and that their email is not set.My problem is that there seems to be no way in Klaviyo to send the info in a flow to only one person about the account that triggered the flow.Any help here would be greatly appreciated.

7
drebux
Contributor I
4 days ago
A
Contributor I
AKwaterbodyContributor I
asked in Campaigns and Flows

Placing conditions on dynamic content

Klaviyo dynamic content question: I am building a post-purchase upsell flow where when a customer buys a specific item, they enter the flow that suggest a few complementary items and offers a limited time discount code for adding onto their purchase. This flow is currently triggered upon the purchase of a specific product In order to apply the content of this flow to a few items within that product’s collection, I'd like to be able to pull in an image and linked title of the product purchased. I am thinking of a dynamic content block like those used in abandoned cart and other post-purchase flows.  However, I want this image block to pull in the item that customer purchased, but only within the collection that this flow is related to. I don’t want it to pull from items ordered at random. For example, the flow is targeted toward someone who purchased a father of the bride gift. If someone placed an order for a Father of the Bride cufflink AND a bridesmaid keychain, I only want the block

2
A
Contributor I
4 days ago
A
Contributor I
andypGNContributor I
asked in Integrations and Reviews

How to skip sending a product review request to a particular customer

We are a B2B business selling products that customers buy from us on a regular basis.I want to send a product review request, but I’d like to send something different if they’ve ordered it before and have not left a review - how do I go about setting this up in the flow?Also, if they HAVE left a review before for a product, and then re-order it, I don’t want to ask them for a review again, but how do I skip them from receiving this email? Thanks! 

5
retention
Partner - Platinum
4 days ago
K
Contributor I
Kevin PatrickContributor I
asked in Campaigns and Flows

Woocommerce message displayed without tags or variables

Hi, I'm creating an Abandoned cart flow but I just can't figure out why the dynamic table isn't showing a product image and title as intended.Forgive me if this has been asked before but I just can't find a solution to this.  

4
K
Contributor I
4 days ago
Brian Turcotte
Community Manager
Brian TurcotteCommunity Manager
published in Integrations and Reviews

Klaviyo Reviews are here!News

Hi Klaviyo Community! Have you heard the news?! Klaviyo reviews are here!  That means the Integrations category just became the Integrations and Reviews category! You can now collect, promote, and learn from customer reviews directly in Klaviyo. Then, surface review content across your owned channels, like your website and emails. Since all of your customer data exists in one place, you can get even more targeted and personalized in your messaging.  🚀 Get started today with the following resources:Install the Klaviyo reviews Shopify app to access reviews in your account Read step-by-step instructions for how to get started with reviews  Follow along with key Klaviyo reviews strategies and best practices  Register for our upcoming live product walkthrough  🗣 Let us know: what are you most excited for with reviews? Best,Brian

28520
G
Contributor I
4 days ago
D
Contributor IV
Darren CContributor IV
asked in Analytics and Deliverability

Sales not attributed to email sends

Hi guys,Am encountering a weird issue here. I sent out an EDM on 12th September and it has generated a sale on 15th September. I’ve checked the order and they did made a purchase on the product featured in the EDM, had an internal team to cross check and it is to that particular segment as well.By right the sale should be attributed to the email, yet the sale was not reflected anywhere on the campaign reporting to date (not even on previous email sends too). By right, Klaviyo have a 5 day attribution window (if I’m not mistaken) but it is weird that the sale is not showing up anywhere. The sent email had UTM tracking links on all of the products as well which is quite off. May I understand what could be the issue here? Thanks for the help!

2
D
Contributor IV
5 days ago
P
Contributor I
Paint CabinContributor I
asked in Campaigns and Flows

Setting up a Share/Referral Function

HelloI am setting up a Referral Program for my company and would love to have a function where with only a click or two, the email recipient could share a sign up link with a contact of theirs. Ideally they would be able to share it across any social platform.  

4
retention
Partner - Platinum
5 days ago
K
Contributor I
kate kosContributor I
asked in Campaigns and Flows

Why do my campaign URLs say "trk.klclick.com"?

In a Campaign, we include external links different from our domain for webinars. When a recipient receives the email these urls are different! It seems like a redirection.For example, we insert urls like attendee.gotowebinar.com/… and we receive email with urls like  trk.klclick.com/…Do you know why it happens that? It causes an issue as these campaigns are blocked from many recipients’ email service.  

4
retention
Partner - Platinum
5 days ago
Pixeljack
Partner
PixeljackPartner
asked in Integrations and Reviews

WooCommerce Product Bundles rebuild URL

Hello,I’ve been attempting to setup an Abandoned Cart flow for a client who uses the WooCommerce Product Bundles plugin to allow customers to create custom ‘Pick & Mix’ products. The documentation in the Help Centre has you use the following code:{{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }} However, when it generates the cart it attempts to add the pick & mix sweets as their own individual products instead of childs of the main product. As a result, an error is shown as WooCommerce thinks 0 selections have been made and therefore won’t let the customer checkout.  As you can see in image above, each individual sweet has been added as it’s own product with a price and subtotal, and not as a child of the main ‘Custom Pick and Mix’ at the top.In comparison, the image below shows a correct bundle:  Is this an error that I’ve done by not using the incorrect basket rebuild URL, or is this a limitation of Klaviyo?Many thanks,Joe

2
Pixeljack
Partner
5 days ago
B
Contributor II
BROCContributor II
asked in Email Templates and Coupons

Margins/Spacers between table blocks

HiI’ve created a block using 2 columns with tables within each. What I want is two columns with an image and text underneath but I want a vertical space between the two columns . I’m almost there but can’t separate the two - see image below. I want to add some vertical white  space between these 2 elements It would be possible to do if the background of the table was white using padding but I’m using that blue colour as the background. So if I insert padding the space between is blue whereas I need it to be white.I feel like I’m missing something obvious here but let me know what you guys think.ThanksSean   

3
retention
Partner - Platinum
5 days ago
A
Active Contributor I
arbradorActive Contributor I
asked in Lists, Segments, and Profiles

Default properties

Hello!I just watched all the videos on properites and am still confused. I understand how to enter a custom property but where are the default properties?For example if I want to enter a person’s gender do I need to create a custom property? It seems there would be a default for this.Thanks,,Lora

9
A
Active Contributor I
5 days ago
A
Contributor I
AC0Contributor I
asked in Campaigns and Flows

Shopify/Klaviyo: is there a way to send better product recommendations?

Hi All,We are using Klaviyo for a Shopify brand that has thousands of products (apparel store with graphic tees).We want to build out a flow in Klaviyo that sends out regular emails (ex: few times per week), that acts like a newsfeed that contains product recommendations based on the topic category of the graphic tee they purchased (ex: customers who purchased dog shirts to only be recommended dog shirts and people who purchased cat shirts only get recommended cat shirts).I've been searching but can't seem to find any tools or a method that can recommend products that any given customer is more likely to buy, but keep the product recommendations fresh.Klaviyo has ways to create product feeds to get part way there, but.... If we were to set this up as a flow to send multiple times per week, each customer will likely keep getting fed the same products. Is there some way we can only show products that have not already been recommended to that customer? Klaviyo has an option to show "Pro

1
Jessica eCommerce Badassery
Partner
5 days ago
K
Contributor II
KamyContributor II
asked in Campaigns and Flows

Possible to deploy a unique site access link?

Hi everyone, my e-comm business has not yet opened. We’re in the midst of building up a waitlist as we ramp up to launch. When we eventually do open--it’ll be via a soft launch. During soft launch, I’ll gradually be inviting names off of our waitlist to shop us...allowing for a controlled ramp up. The seemingly tricky part, however, is that when I deploy these email invites I’d like to provide each individual invitee his/her own unique website access code, so that when they log in they’ll access a website experience already tailored specifically to the individual. Does anyone know if this is feasible in Klaviyo? Thanks for reading and any advice!

3
R
Contributor I
6 days ago
S
Contributor II
syst0Contributor II
asked in Sign-up Forms

Changing button background colour for out of stock notifications

Hi all, I’m currently trying to alter the background colour of the ‘Notify me when available’ button. From looking through the code, I can alter the modal button which is simple enough, but for changing the button on the actual product page I can’t see any immediate way to change this.  klaviyo.enable('backinstock',{ trigger: { product_page_text: 'Notify Me When Available', product_page_class: 'btn', product_page_text_align: 'center', product_page_margin: '0px', replace_sold_out: true }, There doesn’t appear to be any way to change this in Shopify’s visual editor when changing colours, and after reading through the documentation on Klaviyos Back in Stock styling, I can’t see anything on there either. Currently the button looks like this -  But I have been able to alter the modal so it appears like so -  Any help would be greatly appreciated.

16
B
Contributor I
6 days ago
F
Contributor I
fidelityservicesContributor I
asked in Integrations and Reviews

Need clarity for an integration: Shopify store + Shipstream + Klaviyo - SMS question

Hi community, Current Tech Stack: Shipstation + Shopify store (Shopify plan) + MailChimp Moving to:Target Tech Stack: Shipstream + Klaviyo + Shopify store (Shopify plan) I am looking for an answer to a question - as I am stumped.When we add SMS capability which platform sends the SMS - is it Klaviyo?  If Shipstream is full API - will this be a difficult integration or seamless integration?Thanks,Rahul 

4
T
Contributor I
6 days ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

12
Y
Contributor I
7 days ago
A
Contributor I
aagmattContributor I
asked in Email Templates and Coupons

Function libraries for email templates?

Is there a way to maintain libraries of our own functions for use in the email templates?“Don’t Repeat Yourself” (DRY) is an important programming principle, but our templates are built with a lot of cut-and-paste snippets.For example, we frequently use:{{ person|lookup:"VehicleModel"|default:'ride' }}...to say things like “new items for your Toyota Tundra”. This is sprinkled through a great many templates.The right way to do this is with a function, something like:def getVehicle(person)  # return person|lookup:"VehicleModel"|default:'ride'  person.fetch("VehicleModel", "ride")end...and then just{{ getVehicle(person) }}in the template itself.  It’s short, simple, reusable.is this syntax, or something like it, possible? Ruby, Python, Javascript - I don’t care which, any reasonable language will do. And can functions be placed into a file to be shared and reused across all our templates? 

1
David To
Community Manager
7 days ago
Y
Contributor I
yayificationsContributor I
asked in Analytics and Deliverability

Subscription orders being falsely attributed to marketing? How to fix?

Hi!I have a recurring monthly subscription item in my Shopify store so each month customers are billed on repeat. I’ve noticed that following a campaign, customers’ subscription orders are being attributed to the campaign’s generated revenue. I assume this is because their automated order bills after they viewed the campaign, but they were going to make the order anyway as it’s on repeat. Is there a way I can stop this showing as attributed to marketing, as it’s hugely skewing my data?Thanks!

5
David To
Community Manager
7 days ago
L
Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows

Show the size of the product in product block

Hello community friends ! Is it possible to show the size of the products when sending an email to our customer ? On klaviyo, I only can show the price, the product title and a button. I’m asking this question for dynamic product block as well as static product block. Thank you very much :) 

3
David To
Community Manager
7 days ago
M
Contributor I
MuffedisContributor I
asked in Analytics and Deliverability

Logo Not Showing in Inbox Preview

Hello everyone,We've been sending out emails for quite some time without any issues, but recently, I've noticed a problem. Our logo no longer appears in the email previews; instead, it's showing a question mark. Strangely, we haven't made any changes to our settings.Has anyone encountered a similar problem or has an idea about how to fix this issue? Your insights would be greatly appreciated.Thank you in advance!

4
M
Contributor I
7 days ago
I
Contributor I
itsobContributor I
asked in Integrations and Reviews

How do you connect a WebFlow signup form to a Klaviyo list?

Hi there attempting to have webflow sign up people without leaving the site:I have tried setting up similarly to mailchimp but it doesnt seem to work, it re-directs to another sign up page where it requests the email again. Does anyone have a fix for this?Here are the settings:  bestob  

7
David To
Community Manager
7 days ago
Alulette
Contributor I
AluletteContributor I
asked in Lists, Segments, and Profiles

Import subscribers to Klayviyo

Dear Klaviyo community We have moved from Mailchimp to klaviyo and must have our existing subscribers moved to Klaviyo. In Mailchimp, we have an automation flow that invites people to trailer service.The flow consists of a series of 6 emails.1st welcome email (immediate delivery)2. three-month service (delivery: 11 weeks after previous mail)3rd annual service (delivery 36 weeks after previous mail)4th annual service (delivery 36 weeks after previous mail)5th annual service (delivery 36 weeks after previous mail)6th annual service (delivery 36 weeks after previous mail)  The flow in Mailchimp has been on hiatus for a good 6 months.So is it somehow possible to move our existing subscribers so that the dates they have signed up for service follow them?

3
Adam Ragsdale
Partner
7 days ago

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