Marketing

I have an A/B test in my flow which is designed to test whether an offer converts better than no offer. After the A/B test I have 2 conditional splits which include a webhook back to the sales platform to track which customer received which offer.  The problem is that the first conditional split is pushing 100% of the customers through the ‘No’ path even though ~50% received Variation A:I Any ideas why both conditionals are not picking up that customers have received either variation?

HelloI am experiencing this issue since a couple minutes now. I can’t see anything except profiles and some data from settings.Any of you have experienced this in the past?Thank you!

Hello, I am trying to set a replenishment flow where a reminder will trigger after 20 days reminding the users to re-order the product they previously purchased, as the product will need to be replenished after this period of time. I have the trigger set as ‘Placed Order’ with a filter that has the specific item that I want the replenish flow to start. However, I also want the flow to trigger after 40 days if they have had the same 2 items in their order, 60 days for 3 items, etc. I have set the flow up in a way where the Conditional Split with a filter specifies the item name, and the item amount is equal to 1, 2, 3 and so on with the days changing per item number with the condition being for all that they placed the order within the past 1 day. The final condition is if the user has ordered more than 3 products, which will trigger after 80 days. Does this logic make sense for triggering the emails

Our clients using the mobile version are complaining about a slow performance on thier mobiles. It seems that Klaviyo resources are taking a lot of load time. Can you delay klaviyo scripts by 10 seconds, so the site can be loaded quickly and before Klaviyo runs.

Hi,  before I installed Klaviyo, I wouldn’t say my site was perfect, but I would get a healthy B grade from pagespeed etc. Now I get an F, and the only reason for that is Klaviyo’s javascript taking 9 seconds to load. Even loading Asynchronously, which appears to be the stock answer, it is the longest loading part of the page load.Even the Image for the signup form pop up loads slowly, and I optimised that image to make it as small as possible.My server is in Singapore, do you have any CDNs in the area?Is it possible to install the javascript and image locally on my server so I don’t have the long load time? I’m using woocommerce BTW. Thanks Steve 

Hi,I’m finding the Klaviyo javascript files that are loaded on my woocommerce site are quite large and to slow to load, especially the signup forms code. This is effecting my page speed scores, especially on mobile. Is there any way to  reduce the size or improve speed.e.g: the worst two doing a speed test on 4G with iPhone 8https://static.klaviyo.com/onsite/js/vendors~signupForms.c5281a1cf01a6aa6b778.js is 62Kb and takes 980mSechttps://static.klaviyo.com/onsite/js/signupForms.f623ff6bb42172cd72c3.js is 35Kb and takes 540mS The images are also a big hit and get this warning, is there a way to set them to lazy load or serve webp format (i do that with all other im

Hi,Is there a way to include the Subscriber ID to a button that goes to an external site, and then the ID will appear in the URL on the site?Best 

I paid for a subscription and it’s still showing my account is disabled. Live chat wasn’t able to help me. I need my account enabled and credit for the lost time. Thank you

Hi All, I’m having an issue with my mails not reaching the recipient. I can see the flow analytics and it shows when a mail is waiting to be sent and if it has been delivered to the recipient. I’ve used my own mail to test this and although Klaviyo analytics is saying the mail has been sent, it has not been received by myself or my colleagues. Any suggestions on how to fix this? Here is the flow below 

Hello, I’ve set up a notification message when someone enters a list and flow. I want to add variables on the message that the profile provides in the form.However, the variables doesn’t show up in the message. This is what I have: Deze aanmelding is gedaan door {{ first_name|default:"" }} uit {{ person|lookup:"Locatie"|default:"" }}.{{ first_name|default:"" }} werkt voor {{ person.organization|default:"" }} ({{ person|lookup:"Website"|default:"geen website doorgegeven" }}).De zorginstelling betreft: {{ person|lookup:"Zorginstelling"|default:"" }}De functies die zij willen opvullen zijn: {{ person|lookup:"Functie"|default:"" }}Zij willen starten in: {{ person|lookup:"Startperiode"|default:"" }}Voor een periode van: {{ person|lookup:"Periode"|default:"" }}Voor het contract type: {{ person|lookup:"Intensiteit"|default:"" }} Does anyone know why this would not work? Thanks,Th

I don’t think Klaviyo has this specific feature, but the idea is to allow subscribers to Pause their subscription for X amount of time instead of unsubscribing. Ideally this option would be on the unsubscribe page. Has anyone done this? If so, do you mind sharing how you did it? Is it possible to send people to a custom unsubscribe page with this option? Thanks! 

Hi there!My default Abandon Cart Flow isn’t working for my Shopify store. I tried doing a test run on my site and despite adding a product to cart and clicking check out, my list on Klaviyo wasn’t updated - it only showed ‘Viewed Product’ as the most recent action.I then went to the Klaviyo-Metrics-Checkout Started and noticed that there wasn’t any activity tracked.I then checked to see if my viewed product tracking was activated and it was. My klaviyo was also integrated after April so the default tracking functions should be successfully integrated.Is there anything else I’m missing out or can do to fix this?Thanks!Clarence

Does anyone know if there is a way to drop in custom HTML into the pop-up form builder? I know you can do this in the email template building when you hit <source> but is there any workaround for the pop-ups?

Hi, I have a flow with 6 emails, and all are being triggered and sent, except for ONE of the six emails.  Why could this be?  Any help would be great!  The flow is triggered when someone enters a list. Thank you,Jocelyn

I’ve recebntly migrated from mailchimp to klaviyo. I use shopify as my ecom platform if that is helpful information. I am not seeing historical data for mailchimp such as what emails they have received before when in mailchimp etc. I thought this would pull over? Did I do something wrong or mis a step?

Hi!I haven’t set my welcome series to be live, but some people have subscribed already. Will those people get my emails from the welcome series as soon as I push it live? 

We all at some point have run discount promotion in campaigns or abandoned cart flows etc. And indeed these do work well as long as you have sufficient margin to play with.. There is an understood theory that the fear of loss is more of an incentive than the attraction of a gain. I dont recall where I read it .. may have been Freakonomics or some other that studies have shown that if a greater performace takes place if sales staff are given their maximum bonus at the beginning of each month and at the end of the month if they hit target they get to keep or if they underperform its taken away.. Bear with me.. Could this be applied to discount codes.. Option A give each customer a code eg 20$ with an invitation to use within 48 hours or the gift expires ( could have min 200 $ spend so no more than 10% discount ) Option B give each customer a 10% off code again with an expiry.. My prediction ( as I am about to test )

I have a flow which is designed to convert people who have received an estimate from us. The main CTA is for them to get in touch to confirm a booking or continue with their purchase, not to finish their purchase online.  I want to A/B test this email to understand which email is causing more people to convert. The only metric available to me are ‘Open Rate’ or ‘Click Through’. Neither of these works for me as my Open Rate is already ~80% and there is no clickable CTA. Is there no way to add the conversion metric instead? Ideally I want to know which email is ultimately driving more sales through an increase in the key conversion metric, in this case; Sales_receipts. I realise that I can track this in in the report for the test overall but I cant seem to use it as a Winning metric. Is there a way to configure the A/B test metrics? Thanks

Is it possible to start a flow on a specific date (i.e. March 15) or use an email’s send date as a condition inside a flow? Like “Is Send Date March thru August? Yes, send t-shirt email. No, send outerwear email”. Our business is greenhouse, ag, landscapers and such, so it has a lot of seasonal needs outside of holidays. 

This is a great Klayvio article and works fantastic in Shopify - How to Add Link that Applies a Coupon Code to a Shopify Cart https://help.klaviyo.com/hc/en-us/articles/115005253088-How-to-Add-Link-that-Applies-a-Coupon-Code-to-a-Shopify-CartMy question is can you add 2 discount codes to the link in case you want to stack a % off and a free shipping coupon?

Hello! I am the most novice, novice there is when it comes to Klavyio. I have set up all of my flows, however, I need to streamline the process so that I am not manually sending them to customers.  We run a cold-pressed juice business and cannot calculate the timeline of production like a fashion company might.  When a customer places an order we need to send emails based on their delivery date, not when the order itself was made. As every customer will have different delivery dates, and periods between order placed and expected delivery, I am really curious about how I can do this in Klavyio, and if this is at all possible. Example: Someone buys a juice cleanse on December 1st, Wednesday. They want it delivered December 6th, Monday. We have a journey setup so that people get an email upon purchasing, an email 2 days before cleansing to prepare themselves, an email the day of when we are delivering it and then an email every day throughout the cleanse and

I have 2 flows. In flow 1, we ask for a 1-5 star NPS rating. If someone clicks 1-3 stars, they enter a segment “Property about someone, NPS Rating is less than 4”.  Once someone enters this segment (I’ve confirmed that they are indeed in the segment after clicking any star 1-3) they should trigger flow 2. Except this flow never gets sent, despite entering the segment.I’ve made sure all my definitions are correct and the the right definitions are paired with the right flow. I’ve also turned off smart sending for each flow.This is an ongoing issue for me. Klaviyo seems to be extremely buggy and unreliable. 

Hi Klaviyo community,For my webshop I am looking for "how a I set up an auto-respond email", through Klaviyo when someone asks a question by email. I sell dog beds and receive many questions by email about them daily. Now I am setting up a general "FAQ" and if someone sends an email I would like to send an auto-reply via Klaviyo in which there is an automatic link to our FAQ-page in the hope that the potential customer will find an answer to his question on our FAQ-page. In addition, I would like to include a message in this email stating that "we will try to answer every email within 24/48 hours, and in the meantime the customer can check our FAQ page.I have already searched this community, but have not been able to find a topic about this.I hope someone can help me with this. Thanks and have a great day!

Hi! Has anyone successfully installed the Back In Stock button on the Atlantic theme? Looking to do it on ours, but having some trouble seeing it. Thanks!

I have many emails in my flows - they have products from my shopify store at the bottom.  I have recently updated the prices on my products.  How do I get the emails to show the updated prices, without having to go into each one and re-add the product please?