Marketing

I’d love for an actual human to talk to about moving over one of our clients to your platform. However, I’m stuck in chatbot hell and have submitted a “Request for Demo” over three times in the past 3 weeks. I have questions that can not be obtained by just looking at your pricing.Can someone on your product team assist and get me connected to a sales person? Or do you not have real people that a prospective customer can talk to? 

HiIs it possible to have a text-based only email with dynamic product recommendations hyperlinked?ThanksElisa

Hi There,Our sent campaigns have dates/times in different time zones - does anyone know why?Both personal and organisational time zone is set correctly to Auckland…And here’s our campaign sent dates in a mixture of EDT (US?) and NZ (GMT +13) - in both user accounts… Does anyone know why and how to fix? We’re currently testing campaign send times, it’s very confusing!Cheers, Ben

Hi, we are hitting an issue where bots are spamming our forms with duplicate firstname and lastname. (like JohnSmith JohnSmith). This is a clear pattern that I can write validation for. Although nothing in Klaviyo seems to allow us to check for this and reject it.We cannot turn on 2 step submission. It’s already up and running/established without it and will affect metrics. Forms are embedded.So my question:Can I script a new validation rule into the signup forms myself for this? Can I add any js to the form, within Klaviyo? Or will I have to rewrite 5 forms as legacy, just for the purpose of custom validation? As it seems like Legacy > Embedded when it comes to flexibility...which is...regressive!Any help appreciated. Thanks.

Hello!I am sending an email alerting purchasers that their wine allocation order that they placed last month is shipping, and would like to populate the address on their orders so they can confirm if it has changed prior to shipping. I have create custom fields for the shipping address, but am wondering how I can skip the line if there is no data in “Shipping Company” or “Shipping Address 2”. I am not great at custom html, and these are the fields I have used in the regular body of the email which are populating correctly, but the lines are too spread out if there is no company or address 2. Can someone please help? Thanks!{{ person|lookup:"Shipping First Name"|default:'' }} {{ person|lookup:"Shipping Last Name"|default:'' }}{{ person|lookup:"Shipping Company"|default:'' }}{{ person|lookup:"Shipping Address 1"|default:'' }}{{ person|lookup:"Shipping Address 2"|default:'' }}{{ person|lookup:"Shipping City"|default:'' }}, {{ person|lookup:"Sh

 I have a loyalty program that is integrated with Klaviyo and is successfully passing its variables to customer profiles. For some reason, I can see the loyalty points variable values in Klaviyo but I can’t get the value to show in my email campaigns. Is it just a syntax issue? My steps…Look up myself as the test subject to confirm the loyalty points custom property I want to display is present and has a valid value. In this case, the property is labeled “KR_PTS” and it is showing a value of 50. So far so good. Ideally, I’d like to set up a show/hide conditional I want to display a text block for anyone that has this value present in their profile and the value is greater than 0 (show if they have 1 or more points). Create a campaign email with a text block with conditional formatting containing the following:person|lookup:'KR_PTS' > 0 Insert a text block with the following synta

I am currently using KIT for email flows.  Is it possible to move the email content to Klaviyo? 

Hello! When will I be able to delete an email in a flow without deleting all the data of that email? I do a lot of journey testing within flows so am often cloning sends (then making tweaks) and having to revert them to ‘Drafts’ and hide them away somewhere. Please let me just delete them! Also… show/hide logic by segments please!!! That would also save me from creating a million flows just to add a custom property!!! Thanks!Elisa

Hello Klaviyo Team,We have been unable to log into our account for several hours. Every time we try, we receive an “Error 500” message and the login fails.We have already tried logging in with different user accounts, but none of them work — access is currently not possible for any user.Additionally, we are not even able to submit a support ticket about this issue because the error prevents us from accessing the support page.Could you please look into this urgently and provide us with a solution as soon as possible?Thank you very much in advance for your help.Best regards,Madina

Hey everyone,I’m exploring different ways to connect Klaviyo with a third-party app store setup (not Shopify or WooCommerce, but a custom or external marketplace). Has anyone here tried this before?I’m curious about how data syncing works — like tracking customer activity, sending abandoned cart emails, or syncing product data from a non-native platform. Were you able to make it work smoothly, or did you run into any major challenges?Would love to hear what tools, APIs, or workarounds you used to make the integration possible.

Hey there, i did set up a Demo Account for my own learning, what i like to explore currently is the object function in klaviyo, but this in only available with an paid plan. is there a developer area available were those feature can be tested?bestRobin 

Hi everyone,I’m using Klaviyo with my Shopify store (atobsvision.com). My Checkout Started (Abandoned Checkout) flow is set up correctly, but all profiles including test and customer checkouts are being skipped with the reason “Email Syntax Error” and smart sending is off.All profiles use valid emails. Some are subscribed to marketing, and some are not, but none receive the abandoned checkout flow.I’ve already disabled Shopify’s native abandoned checkout emails, so Klaviyo should be sending these. It seems Shopify isn’t passing the email field correctly to Klaviyo during the “Checkout Started” event.Could someone from the Klaviyo team please check whether this metric is syncing properly?Also, I’d like to find out that this flow can be set as a transactional email, so it sends to everyone who starts checkout (even if they didn’t opt in for marketing), since it’s a service-related em

Hey,  I’ve been trying to send an email to a custom segment. I am stuck. After I edit the email content and click the “save content” button I get this error: “There is something wrong with our system, please try again.” I have tried again for several days now. I’ve refreshed the page, logged out and back into my Klaviyo account, and cannot figure out how to get past this. Any ideas? Thanks so much! Best,Justin​​​​​​  

Our campaign emails are going straight to spam, we have checked our email authentication and domain reputation and cannot seem to figure out the cause. How can I get this resolved? I need this corrected please.  

Hi everyone,I’m looking to streamline my workflow when creating signup forms in Klaviyo. Is there a way to save a signup form as a template so that I can easily apply it to new forms later on?Right now I don’t see any built‑in option for this (like in campaign emails), and I haven’t found a clear workaround in the documentation. If anyone knows whether this feature exists—or if there’s a reliable method (e.g., duplicating a form, using a custom HTML snippet, etc.)—I’d love to hear about it.Thanks in advance for any tips or guidance!

Hey everyone,hope this is the right spot for this:I helped build Giftnote - Shopify app for automating gift messaging with KlaviyoWe’ve seen some interesting trends: 79% of gift recipients have never purchased before 65% of gifters are making their first purchase We enabled our customers to create these segments: I’d love to get feedback from the klaviyo community here - how would you go about... Turning recipients into first-time buyers Turning gifters into repeat gifters or even self-buyers Really keen to hear how you’d approach this or any quick wins.

 If you’re looking for some inspiration this season, Klaviyo just dropped a new (ungated!) resource with Typeform that shows how brands can ask better questions to make a better, curated customer journey.It’s full of real examples from ecommerce brands using product quizzes and Klaviyo flows to learn what customers actually want — and then turn those insights into personalized experiences that drive conversion and rete

Any people experncie with this?Thanks,Jan

If you’re like me, you’ve been absolutely infuriated by the lack of ability to change the default background color of the “Button” block in Klaviyo. You’ve tried to edit the default Styles of your template, where you can edit every other piece of default text styling that isn’t a button (except of course for h5 and h6...).You’ve tried going through all the steps under Content > Images and Brand, creating your colors and creating buttons that are supposed to be default (but don’t seem to get used ANYWHERE???). Maybe you’ve created a janky workaround where you created a simple button as Universal Content and have to unlink it every time you place a new button.In the words of countless 90’s infomercials...”There’s gotta be a better way!”Well, my friends, there is. It would seem that the place where this change is made is completely hidden from any menu that I can find (and bafflingly seems to be called the same thing as an existing menu item) and exists here: 

Hey, I have already set up the klaviyo SPF, dkim and dmarc records as suggested. Klaviyo verified it too but I felt my emails were going to spam. So I checked spf record in mail tester, it showed "no record found for spf, similarly dkim. I again tested with powerdmarc, it still shows the same. what should I do now?

Hello !  I just installed the Back in Stock to notify the client on my website.Everything works great with the snippet in the custum liquid. I was wondering if there was. way to get the button and pop up in another language?my website is bilingual and the english version apeared in the french version too.   I have the Adapt and Translate from shopify, I don’t know if it’s possible to do it from there?Thanks for your help !  https://nobaanimal.com/fr

Hi,Quick sanity check please. The attached picture is one of our flows - a post-purchase flow which includes a couple of emails which ask for a product review. We are moving our product reviews to another service that we are trialling, so I want these 2 emails to not send for now, so I marked them as draft. However I want the option to re-enable them if we don’t like the new service, so don’t want to delete them.Questions:if they’re marked as draft, they will definitely not send to real people, correct? however will the flow logic continue past these 2 draft emails so the flow will move on with the other emails and commands until it finishes?Many thanks,Gareth 

I want to be able to embed a discount in the dynamically generated links.How do I slice the path out of {{ event.URL }}?ex: www.xyzcorp.com/discount/SAVE?redirect={{ event.URL | slice path }}

Hi thereI have two clients who are having great difficulty integrating VEND Lightspeed and Klaviyo. Here’s what they have tried:Client One:spoken with Lightspeed and they’re not planning on creating an integration any time soon for Lightspeed X-Series.  Tried using Storetasker to no avail Spoke to my local web dev who thought he’d be able to do something through Zapier - he couldn’t.  Put something on UpWork and only one guy got back to me, with a three week and US$1500 (approx) quote.   Client Two:My only work around… and note its messy… is this:Vend - Link to mail chimp (free account) - then to Zapier - into Klaviyo.Although it works, a straight integration would be nice.  Does anyone have any suggestions or recommendations of developers who can create a straight integration from Vend to Klaviyo? 

Hi! I have connected Klaviyo with our customer experience platform Gorgias. I have two scenarios that I find difficult to succeed in:I would like to create a segment with everyone who at this moment has an open ticket in Gorgias. So we can exclude them from any additional marketing. I know I can sync when a ticket was opened and closed from Gorgias to Klaviyo but I can then only filter on a timeframe, I can’t find a way to make the segment dynamic to only include those with open tickets right now? The second scenario is that we would like to trigger a flow whenever a Gorgias ticket get a specific tag. However, Kalviyo only register one open/close event from Gorgias even if a ticket was reopened and closed several times. This means that we loose out on a lot of contacts with the tag. Anyone with similar situations that have found a better way of working?