Marketing

Hi all,  I wanted to share a struggle we've had when using Sendtric to be able to create those nice looking countdown timers that actually don't have a static end date but rather a dynamic end date depending on when somone receives the email. i.e. you're using a dynamic coupon code that expires in x hours. This works well in/with flows. If you're using CountdownMail as a timer I suggest to checkout this article I created previously For Sendtric however the input for the time you need a Unix timestamp, which in a way Klaviyo does not seem to provide out of the box (yet).The way we've set this up is to first define the {% today %} variable the way we want it so we recreated this with the following{% today "%Y-%m-%dT%H:%M:%S" as today %} for more information on date values please check this klaviyo articleWe basically declared how we'd like to display the current time (which will be auto filled the moment the email gets generated and send).But having the current time is not enough yet for

I am a new system admin working on restoring a dormant website. We have access to the old Klaviyo account, and I am getting it connected back up.We are using Prestashop 8.2 on PHP 8.1. I have the Klaviyo module set up, and a current version of the PS newsletter subscription module (v2.8.3 - b). I cannot get any sync to work - either for user accounts or newsletter subscribes.It can retrieve a list of lists from Klaviyo (so the api key works) and for testing purposes I am using “Newsletter”, which is pretty empty.On the Klavyo side I installed “Prestashop” from the app marketplace andput the websiervice ID in. It can retrieve my store name so that seems right as well. Not on multi-store. Store ID=1,lang=1.In maintenance mode, but I believe the webservice is still exposed. Using Cloudflare.We are on a ‘free’ account until I can be sure this is going to work, at which point I will trim the subscriber lists to remove dupes and purchase a subscription.  Disappointed there aren't any logs -

Best (or Worst) Countdown Timer Apps for Use in Klaviyo?Sentric?CountdownMail?Mailtimers?Motion Mail? Hey, all!Just wondering if anyone has personal experience with countdown timer apps and can recommend one app over another for use in Klaviyo email campaigns and/or flow emails. (Or if there are any apps to stay away from.)We’ve not used a countdown timer app before and I’ve researched reviews/blogs about some of the seemingly top choices, but I’d love to hear opinions from actual Klaviyo users. Any must-have features? Best practices? Image Block vs. Text Block Source CodeI read a previous Klaviyo Community post where the conclusion was that using the text block source code for a countdown timer will allow the timer to run down to zero in Klaviyo rather than an image block (every time the email is refreshed the timer counts down from the beginning again), so we will take that functionality into consideration in our decision. Anyone have further feedback/advice around this? Charged per

Hi Klaviyo community,I'm hoping someone can help with an issue I'm having with my signup popup.My website is built as a React single-page application (SPA). The site isn't storing browser cookies correctly between sessions, which means my popup is appearing to the same visitors repeatedly - even within the 7-day suppression window I have set.I've spoken to my developer and they've advised it isn't something they can easily fix on their end.My current popup settings are:Trigger: after 30% scroll Visitors: don't show to existing Klaviyo profiles Frequency: show again after 7 days Devices: all devicesMy questions are:Is there a way for Klaviyo to use its own identity tracking or localStorage instead of browser cookies to suppress the popup for returning visitors? Is there a known workaround for React SPAs where standard cookie persistence is unreliable? Would using the custom trigger option help with this, and if so how would I configure it?Any help would be greatly appreciated. I want to

Hey everyone,I am working with a startup business that has never done email marketing before (also this is my first time doing email marketing) and we are preparing for our first product launch, which may fall near Black Friday. Our goal is to educate subscribers prior the launch goes live. Below are my current strategy: I plan to send 8 emails between the last week of Oct and the second week of November.  Thus, I have also created a segment labeled as “Early Subscribers” subscribing within this timeframe.  Another segment is “ Late Subscribers” people may subscribe in the middle of the flow and nearing to Black Friday. Thus, I am going to create 3-4 targeted emails instead of 8 as they may feel overwhelmed if they receive tons of content in a short time.  The targeted emails, introducing them about the brand, teasers, etc will also be sent to early subscribers. Hence, early subscribers, may receive prolly 11-12 emails. Do you think this strategy works? Will sending too many emails pri

I have a question about Klaviyo's best practices regarding domains.  I verified my root domain and subdomain. When I set up an email flow, does the “From” address need to be (name@subdomain.rootdomain.com) or can it be (name@rootdomain.com)? Our team uses emails like (name@rootdomain.com) so I would prefer to keep them this way especialy because of potential replies, but if it's a deliverability issue, we can separate the newsletter emails from the team emails. Would love to get prompt advice on this, please and thank you.

As a company we create premium themes and lead engineering for kosas.com, and frequently customers will reach out about instructions on how to add Klaviyo’s Back in Stock button to Shopify’s Online Store 2.0 themes (free, premium and custom).  Klaviyo does have documentation for “free Shopify themes”, however all of the themes on their list like Debut, Venture, Narrative, etc were deprecated and removed in 2022.  All of Shopify’s current free OS 2.0 themes like Dawn, Refresh, Craft, etc do not work with Klaviyo’s current documentation or take advantage of the features like Custom Liquid blocks so that you don’t have to edit theme code. Here are detailed steps on how to add Back In Stock on any of Shopify’s new free themes:In the Shopify Admin under Online Store > Themes click Customize on the theme you want to add the Back In Stock button to. In the preview window of the theme editor browse to any product or in the dropdown at the top change the template view to Products > Defaul

Hi Everyone! I would like to ask if there is a way to send to each email address on a mailing list a unique URL from a CSV file containing an X amount of URLs. The final outcome would be each email address receiving an email with a unique and personal URL and having that URL linked to a button that someone would click on within the email. I’m interested in getting feedback on how this can be achieved easily in Klaviyo and in general (perhaps even outside of Klaviyo). For example, how would a business typically about doing this routinely?Thanks in advance for your feedback and help!

Hi there,I am setting up a website that has a subscription service for Online Coaching. I want to create a flow so that when a subscription has been confirmed through either through the website or a Stripe payment a ‘Welcome’ email is sent straight away, the next day another email is sent to explain the coaching process, the day after the check-in process is explained and the day after that the training plan is explained. Any support/solutions would be great!Thanks,Tom

Hi There,Just wondering if there is a way to have the Klaviyo profile ID of a customer displayed as a barcode in an EDM or if barcodes can only generate coupon codes.We operate retail outlets, if customers loose their member barcode we want to be able to scan the last correspondence they have had from us. Using the Klaviyo profile ID is probably the easiest unique ID to use in barcode form. Thanks,Paul

We’re an ecommerce brand with a brick and mortar presence and a strong local customer base. We’re opening a new store and I’d like to email my local subscribers a promo they can redeem in-store.  The omnichannel technical problem I'm trying to solve is: it’s easy enough to generate unique coupon codes with Klaviyo, but text-string coupon codes aren’t helpful when you’re trying to redeem it as an in-store purchase. Has anyone else encountered this problem and found a workaround? Failing that, here’s a feature request for Klaviyo: It would be helpful to have a scannable code, like a QR code, as an output format for unique discount codes.  

Did anybody send coupons as barcodes in Klaviyo emails yet? If so, what retail stores were the coupons for? Was the campaign successful? I would love to hear about your experience!

hi,I’m setting up the update preferences and success pages and i can edit the formatting of everything on the form except for the heading. I’m trying to use a dark background but the heading is black and there isn’t anywhere to change the font colour. On the form, i can change the font colour.How can we amend the font colour of the heading on those pages?

Hello,Quick question. I'm building an abandoned checkout flow in Klaviyo. I'm using a dynamic product block. When I open the test email on mobile Gmail, the color inverts (with dark mode on).Do you know if there's a way to solve this so that the dynamic product block stays the same color regardless of whether light or dark mode is on?Willing to pay $ to solve this issue. 

I have one shoe product with various size variants. I want to create a post-purchase flow targeting customers who have ordered a specific size (Shopify). Currently I can only see the product name under the trigger filters (Dimension > Item > Dimension Value > Product) but I can’t seem to filter it further based on size ordered. Am I able to do that? Appreciate the help!

just noticed this today. not sure what happened but now i keep getting this alert when i try publishing changes to my popup form. here’s the text.. Coupons need a required email or text messaging input field.Dynamic coupons need Email or Phone Number inputs to be marked as required. Please make the input required to ensure the form works correctly.this sounds like its referring to the Contact Us page but that was created a few weeks ago and the popup was just working yesterday.

Hi There,We’ve found many posts but no answers that work and searching the docs shows irrelevant results.We’ve just discovered that products in our cart abandonment emails are missing a trailing slash after the domain like this...https://www.domain.comproducts/Resulting in broken links for product images and names.Claude suggested adding a trailing slash after the organisational URL in settings but many forum answers say NOT to do this. Especially since other links (like the complete your purchase link) work.I’m sure this is basic, can anyone see what we’re doing wrong?Cheers, Ben

Hi there,We will launch our flows in a few days.We wanted to create a hosted page for the preferences page but our account verification process did not occur yet si we cannot access the hosted page in Klaviyo yet.In waiting for the verification process,. we plan to use the generic Klaviyo preference page.We have already added the link tag to Klaviyo’s preference page to the email templates in our flows: {% manage_preferences_link %}If we create a custom preference page with a hosted page after verification, will we need to update the preference page url in all our email templates or will the link tag ({% manage_preferences_link %}) work for the hosted page?

I’ve attached a photo of the flow logic for reference. For each product, there’s a different version of email 2. I used a trigger split to filter the product name. My concern is, if a customer has multiple products in their cart, would they receive allthose versions of the email? If so, how do we avoid that? I’ve thought of adding a filter for each trigger split where item count = 1 but then we won’t have a path for customers who have multiple products in their cart and that’s just lost revenue. Unless, we create a version for it.  Other than that, any other workarounds? I checked the preview of the flow but couldn’t find customers who have multiple products in their cart so I can’t tell for sure.  

Hey there,I’ve found the place where I could customize the preference page.The idea is to add a language preference that update the locale property.So far so good.But it seems that the preference page is unique and that we can’t have multiple pages that would represent each translation.Is there a way to create multiple preference pages, one for each language I want to support?Maybe the best way would be to create custom preferences pages. If that’s the case, do you have any direction or documentation on how to do it?ps: the goal is to allow the user to update their preferences when receiving emails from a flow.Thanks a lot for you support,Nathan

Hi allI don’t want to use smile or any loyalty programme any more, done with the whole points thing!I want to build a flow JUST in klaviyo that rewards VIP spenders in my shopify store ie -placed orders to the value of $500 -get $25 voucher in an email . this then resets -if they spend another $500 they get another voucher ...   .. placed orders to the value of $1000 ( didnt use/get the voucher above) -get a $50 voucher  can anyone help me ! i am reasonably klaviyo proficient in basic flows-but an experts eye would be great !thank you 

I’d like to run a report which show me the number of times I have to email a new subscriber in order for them to make a first purchase?Is this possble in customer reports?Any help is very much appreciated!ThanksSarah

Hello Community, I set up a coupon code on Klaviyo to be sent to new subscribers when they get the first email. However, I want to test it out first before I activate the flow, but whenever I try inputting the code at checkout on my Shopify store, it tells me that the code is invalid. How do fix this, please? PS: The coupon text is correctly typed.

Hi KL community, Wanted to gauge the interest of other brands for a roll out of a Klaviyo Browser Push notification, separate from the iOS push notifications that are currently featured. A lot of other CRMs that are a bit larger offer as part of their kit this but I like my KL ecosystem. I currently use a 3rd party Shopify App to provide this feature, where I can create similar flows to my KL (Abandon cart, welcome series) as well as notify interested subscribers about blog posts, and lastly to support my one time campaign measures. It’d be great to have this as part of my Klaviyo to prevent customer fatigue by hitting them in more than one medium, as well as provide customers the opportunity to choose how they get notified. 

Hello, I sent out 3 emails today each time I clicked “send now,” and each email only had 1 recipient. However, none of the emails have been sent and all are still under the status of “scheduling.”Why is this the case and how can I avoid this? Thanks,