Marketing

Hi,  I am conducting a poll to get feedback on our next products and I’m asking my email subscribers to vote.  I want to track which link they click and segment them for future emails.  Is this something Klaviyo can do?  If so, what are the steps.

So a couple a days ago Back In Stock, stopped working for my client. At this point i’m about ready to give up. I debugged the thing quite a lot and now i’m getting some errors from klaviyo utils. Bellow you can see console logs.Unable to process event: init,[object Object],function(i){t&&t(i),n(i)} sharedUtils.aaa4a40f3112b6f3f60b.js:1:2269Unable to process event: enable,backinstock,[object Object],function(i){t&&t(i),n(i)} sharedUtils.aaa4a40f3112b6f3f60b.js:1:2269My configuration is this (yes, i replaced the ACCOUNT_ID accordingly, i only shared it here like this so i don’t leak the account_id, lol):var klaviyo = klaviyo || []; klaviyo.init({ account: "ACCOUNT_ID", platform: "shopify" }); klaviyo.enable("backinstock", { trigger: { product_page_text: "Notify Me When Available", product_page_class: "klaviyo-bis-trigger", product_page_text_align: "center", product_page_margin: "0px", replace_anchor: false }, modal: { headli

HII have my site https://quiltedjoy.com/products/love-of-quilting-25Klavio Script Added As Well as In klavio made Event BUt Even It isn’t Showing anything In sold out product. I checked Through networks it is giving response 200 .  

I am looking for Shopify promo code, can anyone please help me to get shopify trial offer. Thanks alot in avance.

I saw @retention’s answer about the coding here and implemented it, but it is still showing the excluded products on the emails, they’re mostly removed, but not fully. Is there a way to fully remove them? Thanks in advance!

Hello, Is there way i can set up the following scenario: 1) Leads sign up to a specific sign up form to get a discount and they are put in to a specific flow to get their code 2) These leads should not fall into the welcome flow 3) If i put them in another segment, how can I merge them into my main list without them getting into the welcome flow?

Hi,Since some weeks I'm seeing an increased bounce rate in all of my campaigns, for Gmail. We're sending to multiple countries in Europe. When looking into the “Deliverability report > Bounce details” I see that they're categorized as ‘Mailbox Unavailable'. Do you also experience this and what could we do about this? In addition, In the campaigns for the Netherlands, I'm seeing a high bounce rate for Ziggo,nl, Home.nl, Upcmail.nl, and chello.nl. Anyone else experiences this and ideas on how to deal with those?  Thanks!   

Hello,I am setting up a bilingual Shopify store and would appreciate some guidance on how to make sure that each customer receives transactional emails in their language of choice. I have looked at the Shopify transactional email templates in Klaviyo, but it’s not clear to me how I can integrate these with Shopify and configure them to cater for language preferences. Any advice?Thanks in advance!/Martin

I am able to edit Body, and styles H1-H4, but the drop down menu doesn’t allow me to style the other two tags. Any idea how I can do this?

I need to create an email sign up form with a URL, but instead of it going into a list, is there a way to have it go into a segment?  Thank you for your assistance.

Hello! I am new to Klaviyo so I’m having several issues please.I’m trying to set up everything and I was previously with Flodesk so before even adding the list of my current subscribers, Klaviyo is showing me I have 198 active profiles. Was this from anyone who was visiting my shop? Can someone please explain as I have only about 154 subscribers from Flodesk. Where did these 198 profiles come from and do I import Flodesk subscribers to this list too?  I also want to understand how to set up the lists and flows properly. Do I create a master list of all current subscribers to send campaigns to?  Then do I create another list for new subscribers that are added via a form? Please see the screenshot attached. I dont have any members in it currently but do I pull in the active profiles somehow and Flodesk subscribers? If so how do I do that? I thought I was supposed to create a form using the left menu but then I noticed after you create a list, it asks to create a form and a subscribe page

Hello, I am testing the popup feature on my online store. When I add an email address, it is put under “profiles” rather than “newsletter list.” I have checked my settings for the pop up and have indicated to go to the newsletter so I am not sure what else to do. If it goes to profiles, will that send them a welcome email or they will not be included in any emails under profile … this is just info on subscriber?TIA! 

I’d like to be able to report on and attribute POS and Web orders/revenue to Klaviyo Campaigns and Flows. Currently, the POS and Web orders data relates to total Shopify orders/revenue, but I’d like to segment this by Campaigns and Flows to better understand how each channel performs for each Source. Is this possible? I’ve been going in circles reading about possible solutions but nothing seems to solve this problem.

Hi, I’ve built a relatively simple integration that fires an event into Klaviyo named ‘purchase’ everytime a purchase is made on my ecomm site. Within that event I include a large list of dimensions that I now want to filter on to create a segment.I have discovered that event dimensions can only be filtered with ‘equals’ in the UI. My questions is how to use normal boolean filters like contains or greater than / less than etc.A concrete example is my purchase event contains a list of the brands of items in the transaction and I cannot choose people who purchased a single brand, regardless of other brands across transactions. You can check out a screenshot below 

I’m integrated with Shopify. It is set to add that any new subscribers on my shopify page will be added to my Newsletter list. However, I also want it to add any new PROFILES to Newsletter. This could be someone coming through checkout etc. Is there a way to automatically add any new Klaviyo Profiles to a list?

A customer has subscribed to my newsletter list but is saying she has not received her welcome discount code. Within Shopify I can see she has subscibed however I am at a loss as to how to resolve the issue ie provide her with the one time welcome discount code.? Can it be resent somehow ? Please advise. Thanks BM 

Hi There,I am currently creating an abandoned cart email flow. But having an issue with pricing.We have a ‘sub total’ and a ‘tax amount’ field coming through from our site. But I want these two prices adding together.Is this possible from within klaviyo?ThanksTom

We are brainstorming some complex journeys that will have 30 or so branches. Want to just check before we go to far a long in this process. 

HelloI’m planning to make some significant changes to a post purchase flow that I currently have live which will take some time to do.  Am I best cloning the existing / starting from scratch, or can I just set the existing one to Manual mode, make all the changes then update status to Live again?Appreciate any advice!  Thank you :-) 

Hello, I received some notifications from Klaviyo regarding new API requirements that I need to address.I don’t have a custom API, I just use basic integrations with Shopify, MerchantPro, WooCommerce, and others.I manage multiple stores, and it’s frustrating because I have no experience with coding, and I couldn’t find any user-friendly solutions online.Can you recommend something other than the developer tools article? Is there any workaround? If I just delete my integrations and set them up again, will they update automatically?

Hi everyone,I’m facing an issue with syncing my Google Ads account with Klaviyo. I disconnected and reconnected the account, but I’m still receiving notifications from Klaviyo that it’s not syncing properly. When I check the Google Ads Audience Manager, it shows the message: “Not eligible due to a sharing, privacy, or other policy issue.”Has anyone else encountered this problem or know how to resolve it? I’ve also reached out to Klaviyo support for assistance.Thanks in advance for any advice!  

Good afternoon Community, Ken here from Toronto!We are looking to improve our email marketing and I just wanted to reach out to the community to know if anyone has any resources about how to contact experts or consultants who could hear our plan, help us out with professional services (set up and training, etc)Really appreciate support from anyone, Thanks

Hello everyone!I hope you're all doing well.Here in Italy, the weather is a bit unpredictable but nice at times. Back to serious matters…As an agency, we often pay the monthly fee on behalf of our clients (we have specific contractual agreements), and this is usually fine. The problem arises when we need to invoice under the agency's name: the organization name must be our agency's name.This means that in the account switch section, the same name always appears. Consequently, to understand which Brand I am working with, I have to enter the account, read the details, and switch if it's not the right one.This issue also arises when I want to duplicate content across different accounts. I have to remember the Public API Keys (I know them by heart at this point, unfortunately).Here are some screenshots to clarify the situation: Is there a way to distinguish between accounts in the account switch panel?If there is, please let me know because I can't find it ;(If not, can I suggest adding th

My list only has around 190 people, and when I go to send it, I am receiving this message. It does not make sense to me... You’ve reached your plan limitsThis campaign exceeds your plan's 500 messages limits by 29 recipients. To send this campaign before the end of your billing cycle on September 30, 2024, please upgrade your plan.

Hello,I have followed the steps outlined in Klaviyo tutorial as shown below. When I get to step 5, however, I am not sure where to "add section"? And step 6 what “provided snippet” is this referring to and where do I find this snippet? I see the snippet folder within my theme editor but which one do i use and do you just copy and paste it into the section? I am using Shopify Dawn Theme. If your store has custom liquid blocks, you should use one for the snippet In Shopify, navigate to Online Store > Themes. Find your theme and click Customize. At the top of the page, click the Home page dropdown. Select Products > Default product to be brought to your default product page. Click Add section in the left sidebar and then select Custom Liquid. Paste the provided snippet in the box. Click Save in the upper right. In the left sidebar, your new Custom Liquid block for Added to Cart should automatically appear below the other sections on the page.