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JustinLContributor I

Lists, Segments, and Profiles

Segment for active Woocommerce subscribers?

I’m using the plugin “Klaviyo Toolkit Plugin” to pull in Woocommerce Subscriptions data … How do i target ACTIVE Woocommerce Subscription holders only? What someone has done,WC subscription created at least once over all time???we don’t really have any “Plans” we have products and they can subscribe to several products at once … I’m not seeing any obvious ways to do this? Thanks for any guidance you can give me

wsperuzziContributor I

Subscriber But No Opt In???

I’m trying to create an email campaign from my subscriber list but it seems that no one has actually subscribed even though I have 22 profiles. How can they use my subscription offer from a pop-up I created, give me their e-mail but not opt-in. They have to submit an email to get to the next screen for the discount code? Really confused here.

VELOVATENew Member

Accounts and Settings

How to change Password and E-Mail of klavyio partner?

Hi!i have an Klavyio Partners Account on https://partners.klaviyo.comI want to change my password and email for login. But i cant find anything for it.Can anyone help me where i can change it, thanks :)

LinaActive Contributor IV

Hyperlink Privacy Policy on SMS consent disclosure text

Hi, I am struggling to get hyperlinked Privacy Policy text on SMS consent disclosure text.This is the text I’ve entered on Klaviyo SMS Subscribers form to collect SMS subscribers via WooCommerce during checkout. View our <a href="https://allnewbornprops.com/privacy-policy/" target="_blank">Privacy Policy</a> What am I doing wrong?

IvanContributor I

Lists, Segments, and Profiles

Different email confirmations for the same list

Hi there, I am new to Klaviyo and have a question about the email confirmation process. I have heard it is advised to have just one list for you email subscribers so I am using just one list.My strategy is to use 2 sign up forms for subscribing to my list.One form where I will let the customer subscribe in return for an E-Book on my website One form where I will let my customer subscribe in return for a 1-year warranty on my product they bought on AmazonMy question is, if it's possible to send these 2 different subscribers 2 different email confirmations, where they can confirm their email.One where I give them the E-Book in the confirmation One where I give them the warranty for their confirmationOtherwise, if that's not possible. How do I create different welcome flows to these 2 different subscribers, where one will receive their E-Book in their welcoming email, and the other one will receive their warranty on their product in their welcoming email?Thanks for helping out, and wishin

BartfishContributor I

Lists, Segments, and Profiles

Bulk Upload Property Filters for a Segment

I have a list of around 300 custom properties we are using and I’d like to find a way to bulk upload them to a segment definition filter. Right now it seems like my only option is manually enter them as “OR” filters but this is very time consuming for so many properties. Surely there has to be an easier way to do this?

jordvegaContributor I

Analytics and Deliverability

Inflated click rates?

Is anyone else experiencing massively inflated click rates? We started noticing it from about 2 weeks ago to now, and it’s showing an over 200% increase to our monthly click rate averages. When looking at individual campaigns as well, they’re also looking to be incredibly higher. Does anyone know if this is just a Klaviyo issue being worked through or what else would be causing this?

bethcoxContributor I

Campaigns and Flows

Problem with dynamic product repeats and images

I’ve been building abandoned cart, checkout and browse email flows, following the instructions in:How to Insert a Dynamic Image in an Email (new editor) How to Insert a Dynamic Image in an Event-Based Flow Email (classic editor) How to Build Dynamic Blocks in a Flow Email (new editor) How to Build Dynamic Blocks in a Flow Email (classic editor) How to Build Dynamic Blocks in a Flow Email Repeating a Block Based on Dynamic DataI can get the table to repeat, and bring in the subsequent products. However, if there’s more than one item in the abandoned basket it shows the text of those products twice (i.e. if there were two products in the basket, it shows product 1, product 2, product 1, product 2). Also, for some reason I can only seem to bring in the image from the first product (‘0’) and that then repeats so it shows for the wrong items. I know it’s because the variable is wrong, but I’ve played with iterations of what I think it should be and it doesn’t work. I’ve tried:{{ event.extra

chordContributor I

Campaigns and Flows

"name" filter on get campaigns not working

Hello, the name filtering on the get_campaigns ruby sdk does not seem to be working. I am doing: campaign_api.get_campaigns(fliter: "contains(name,#{name})") and I get the following error: "Invalid input.","detail":"''filter[fliter]'' is not an allowed query parameter.","source":{"parameter":"filter[fliter]"},"links":{},"meta":{}}]}' Please may you help me out with this thank you

Shower BoardsContributor I

Lists, Segments, and Profiles

List total & profile total don't match

HiHopefully someone can help me. I don’t understand where my profile count is getting it’s total from. I have manually created two customer lists which have a total of 261 customers.I have a newsletter signup on our website which has 103 subscribers.There is also a new subscribers list with 3, and a preview list of 1.Total - 368 subscribers.But my Profile count has 1,051 active subscribers and no suppressed profiles.(I haven’t actually sent an email to anyone yet, that’s why there are no suppressed files).I can’t work out where this total is coming from. Is it duplicating some of the subscribers 2-3 times? Thanks in advanceAl

JustinLContributor I

Lists, Segments, and Profiles

Segment for active Woocommerce subscribers?

I’m using the plugin “Klaviyo Toolkit Plugin” to pull in Woocommerce Subscriptions data … How do i target ACTIVE Woocommerce Subscription holders only? What someone has done,WC subscription created at least once over all time???we don’t really have any “Plans” we have products and they can subscribe to several products at once … I’m not seeing any obvious ways to do this? Thanks for any guidance you can give me

wsperuzziContributor I

Subscriber But No Opt In???

I’m trying to create an email campaign from my subscriber list but it seems that no one has actually subscribed even though I have 22 profiles. How can they use my subscription offer from a pop-up I created, give me their e-mail but not opt-in. They have to submit an email to get to the next screen for the discount code? Really confused here.

VELOVATENew Member

Accounts and Settings

How to change Password and E-Mail of klavyio partner?

Hi!i have an Klavyio Partners Account on https://partners.klaviyo.comI want to change my password and email for login. But i cant find anything for it.Can anyone help me where i can change it, thanks :)

bethcoxContributor I

Campaigns and Flows

Problem with dynamic product repeats and images

I’ve been building abandoned cart, checkout and browse email flows, following the instructions in:How to Insert a Dynamic Image in an Email (new editor) How to Insert a Dynamic Image in an Event-Based Flow Email (classic editor) How to Build Dynamic Blocks in a Flow Email (new editor) How to Build Dynamic Blocks in a Flow Email (classic editor) How to Build Dynamic Blocks in a Flow Email Repeating a Block Based on Dynamic DataI can get the table to repeat, and bring in the subsequent products. However, if there’s more than one item in the abandoned basket it shows the text of those products twice (i.e. if there were two products in the basket, it shows product 1, product 2, product 1, product 2). Also, for some reason I can only seem to bring in the image from the first product (‘0’) and that then repeats so it shows for the wrong items. I know it’s because the variable is wrong, but I’ve played with iterations of what I think it should be and it doesn’t work. I’ve tried:{{ event.extra

chordContributor I

Campaigns and Flows

"name" filter on get campaigns not working

Hello, the name filtering on the get_campaigns ruby sdk does not seem to be working. I am doing: campaign_api.get_campaigns(fliter: "contains(name,#{name})") and I get the following error: "Invalid input.","detail":"''filter[fliter]'' is not an allowed query parameter.","source":{"parameter":"filter[fliter]"},"links":{},"meta":{}}]}' Please may you help me out with this thank you

Shower BoardsContributor I

Lists, Segments, and Profiles

List total & profile total don't match

HiHopefully someone can help me. I don’t understand where my profile count is getting it’s total from. I have manually created two customer lists which have a total of 261 customers.I have a newsletter signup on our website which has 103 subscribers.There is also a new subscribers list with 3, and a preview list of 1.Total - 368 subscribers.But my Profile count has 1,051 active subscribers and no suppressed profiles.(I haven’t actually sent an email to anyone yet, that’s why there are no suppressed files).I can’t work out where this total is coming from. Is it duplicating some of the subscribers 2-3 times? Thanks in advanceAl

SelenaKSContributor I

Lists, Segments, and Profiles

I created a second list I want people to opt into and need help to make a URL opt-in (Not a pop-up).

I created a second list that I want people to opt into and need to make a URL opt-in (Not a pop-up). I cannot figure out how to get URL from this name and email capture form I just made. I want to post it on Facebook and make a QR code that builds a list for a brand new product line we are carrying. Can I email JUST these new subscribers? There may be overlap audience members on both lists. (Two entirely different product/interest/hobbies folks). Single Opt-in - I figured that part out.

markpodlasContributor I

Integrations and Reviews

Review widget not updating

The reviews carousel widget that has been installed on my site’s homepage has stopped updating featured reviews as of 13 days ago. I’ve selected many reviews to feature in the last 13 days and none of these latest reviews are showing up on the homepage widget. I’ll also mention that every other widget is updating and displaying on my site accurately, it is only my carousel widget that isn’t updating. Any suggestions on how to fix?

coldaussieContributor I

Developer Group

How do you create a new metric with the API?

Hi - There doesn’t seem to be a dedicated create metric endpoint. From what I can decipher from the documentation is that the “event” endpoint (https://a.klaviyo.com/api/events) is what is used to create a metric by passing the name at `data.attributes.metric.data.attributes.name`From second hand info I believe this worked on our company’s main account, however my personal/test account doesn’t seem to be showing this new metric (or even event on the profile for that matter despite getting a 202 response)Is this because it’s a free account or am I missing a something to get a custom metric recognized?

OanaMKContributor I

Integrations and Reviews

Typeform survey integration - has anyone achieved a satisfactory response rate with these?

Hi there, I am working on integrating Typeform with Klaviyo. I need specific survey tools (not quizzez) as we track CSAT over time and accurate data is important to us. Just wanted to know if you had any success in automatically linking Typeform to Klavio via the email. Any respondent to a Typeform survey needs to leave in their email so that responses are mapped in Klaviyo (really weird integration there, folks!). I was just wondering, all these people who use typeform and Klaviyo on surveys (with likert/opinion scales, for example) how is your response rate? Usually 12-25% response rate is a good one for post-purchase surveys. Are your respondents leaving in the email or are you using CSV imports ?

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