Replies posted by Taylor Tarpley

1958 Replies

Omar
Partner - Platinum
OmarChampion & Partner
posted in Show & Tell

How to mass (re)move profiles from/to a list

Hi @Omar - could you help out @rsimmons here? 

5
Taylor Tarpley
Community Manager
2 days ago
ryan-salesflow
Partner - Silver
ryan-salesflowPartner - Silver
posted in Analytics and Deliverability

New Total Subscriber Growth Report in Klaviyo

@ryan-salesflow thanks for your excitement for this feature! We’ll have more strategies and insights revolving this feature later this month! Keep your eyes peeled, would love to hear your thoughts 👀 If you have any more experiences or strategies to share with our broader Community, feel free to take advantage of our Show and Tell section of our space as well!  -Taylor 

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Brian Turcotte
Community Manager
2 days ago
chloe.strange
Community Manager
chloe.strangeCommunity Manager
published in Product Updates & Announcements

Drive purchases with low inventory flows

Thanks for sharing your insights and strategy incentives, Bobi! That’s why he’s a Champion, folks @Bobi N. 💪

202
Taylor Tarpley
Community Manager
2 days ago
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Contributor I
lucinilondonContributor I
asked in Sign-up Forms

How can I link my theme's Registration page to Klaviyo OR even better use Kalviyo instead?

Hi there @lucinilondon Welcome to the Community! Happy to help!  Unfortunately, Klaviyo can’t create a form that will connect to your store’s account login.  Yes, you can  create an embed form in Klaviyo that will be embedded into your store’s page. If you want to integrate BON with Klaviyo, you’ll have to integrate the two via API, as we don’t have a native integration.We have both Javascript and server-side endpoints for our Track (for sending events) and Identify (for sending profile properties) APIs. Here's some more specific information on our server-side and Javascript APIs for your developer or to share with a Klaviyo partner you want to hire to set this up for you:Getting Started with Klaviyo APIs Track and Identify API Reference Custom Integration FAQ Finally, as you’re new, here are som helpful tips to make the most out of the Community! Learn from our experts in the industry, check out our Academy courses and live trainings as well!Getting Started with Klaviyo Academy Course

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Taylor Tarpley
Community Manager
5 days ago
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Contributor I
katarzyna.lewandowskaContributor I
asked in Accounts and Settings

Implementing Klaviyo using the GTM tag

Hi there @katarzyna.lewandowska.  Welcome to the Community! Happy to help!  I’d suggest checking out these similar threads related to issues implementing our .js script via GTM!  Hope this helps!-Taylor 

1
Taylor Tarpley
Community Manager
5 days ago
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Contributor I
GaelleContributor I
asked in Sign-up Forms

Teaser signup form has a strange overlay/ background

Hi there @Gaelle,  Welcome to the Community! Happy to help!  I think the culprit here might be conflicting CSS in your website’s backend code that is making it display differently on your website then you want! I’d check out these similar threads to gain more insight! https://community.klaviyo.com/sign%2Dup%2Dforms%2D38/sign%2Dup%2Dforms%2Dusing%2Dsite%2Dcss%2D9523 Hope this helps!-Taylor 

1
Taylor Tarpley
Community Manager
5 days ago
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Contributor I
AnnWContributor I
asked in Sign-up Forms

How do I add a sign up form to my website (WP/WooCommerce)

Hi there @AnnW,  Welcome to the Community! Happy to help!  You can create this experience by creating a singular embed form on a dedicated landing page or a full page form! This similar thread will help you gain more insight!  Hope this helps!-Taylor

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Taylor Tarpley
Community Manager
5 days ago
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gertNew Member
asked in Accounts and Settings

Klaviyo and Unbounce on the same domain

Hi there @gert,  Thanks for sharing your question with us!  I’m going to tag in one of our experts in all things deliverability @retention to share his insights! @retention do you think you can hep clear up some of our peer’s questions here?  -Taylor 

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retention
Partner - Platinum
9 days ago
A
Contributor I
agarwalaContributor I
asked in Developer Group

Where to put script so form triggers when you click an image?

Hi there @agarwala,  Thanks for sharing your question with us! Since this question is related to creating a custom form when you click an image, I’m going to move this category to the developer group so more of our developer friends can help you out here!  -Taylor 

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Taylor Tarpley
Community Manager
9 days ago
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Contributor I
solene.bonjourContributor I
asked in Sign-up Forms

My preference form is not collecting data properly

Hi @solene.bonjour,  Welcome to the Community! Happy to help!  To help understand the problem a bit more, do you mind sharing if you saw this change of preferences, the second image, immediately after you hit ‘valider’ or was it when you hit ‘update preferences’, after hitting ‘valider’?  Additionally, when you go to this profile, are the first three options still recorded even thought this second screen pops up?  Either way I haven’t quite seen this before and will be connecting with the team to hear what our specialists have to say!  -Taylor 

2
S
Contributor I
9 days ago
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Contributor I
jojorwContributor I
asked in Sign-up Forms

edit the heading font colour on the update preferences and success pages

Hi there @jojorw,  Welcome to the Community! Thanks for sharing your question with us!  You’re right, our preference page for a List is limited in its customization as the header text color is not able to be changed. I’m more than happy to submit a feature request for more customization on your behalf! If you’re looking to customize this page a bit more, this documentation will get you started on creating your own. I would reach out to the developer on your team or a Klaviyo partner to set this up for you if you’re not comfortable custom coding!  Thanks for participating in the Community!-Taylor 

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Taylor Tarpley
Community Manager
12 days ago
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Contributor I
JustinLContributor I
asked in Sign-up Forms

Using the same form to set different custom property

Hi @JustinL,  Thanks for your question, happy to help! I have some questions for ya so we can figure this out together. First, do you mind sharing the reasoning behind this workaround instead of using Klaviyo’s code snippets for our back in stock flows?   Second, to confirm, you are using the same form on different product pages to collect back in stock interest from users or you’re using different forms on each respective product that might be out of stock that leads to the same list?  Finally, do you want the option for multiple products to be chosen and recorded as custom properties in one form for an individual user?  This will help me identify next steps we should take,Taylor 

2
J
Contributor I
5 days ago
Exhibea
Partner - Silver
ExhibeaPartner - Silver
posted in Sign-up Forms

Sharing a Shopify Cart

Hi there @Exhibea,  Thanks for your question!  I’m touching base with our developer team to see if this kind of action is possible. If so, you would need to contact the developer on your team or another partner to create this custom event for you!  I’ll circle back when I know more! -Taylor 

1
Taylor Tarpley
Community Manager
12 days ago
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Contributor I
bedtonic
asked in Accounts and Settings

New Sender Requirements Needs Attention ?

Hi there @bedtonic,  Happy to help!  Have you taken any steps to update your sender info in light of the new Yahoo/Google requirements? For instance that means taking these three steps below. If you have you should be all set! Set up DMARC authentication for your sending domain Align your “From:” header with your domain Make unsubscribing easier and clearer If not, I’d encourage you to check out these resources on how to set them all up and get up to speed. We got ya covered!Klaviyo new Google/Yahoo sender requirements FAQs blog postSender Requirement Academy course Hope this helps!-Taylor 

2
B
Contributor I
12 days ago
T
Contributor I
TrinityRituContributor I
asked in Email Templates and Coupons

I can´t change the font after test sending

Hi there @TrinityRitu,  Thanks for sharing your question with us! Happy to help as we all are newbies at some point of our Klaviyo journey! :) You’re in the right place!  Do you mind sharing your workflow when you are trying to change the font? Are you highlighting the text you want to change in the text box on the right and then choosing the desired font?  Finally, here are some resources I’d suggest checking out to build a firm Klaviyo foundation! You can learn from our experts in the industry, and check out our Academy courses and live trainings as well!  Getting Started with Klaviyo Academy Course Product Certification Academy Course Level Up with Klaviyo   Thanks for participating in the Community!-Taylor

2
C
Partner - Platinum
12 days ago
J
Contributor I
Julia de RouwContributor I
asked in Email Templates and Coupons

Static product block cannot be cloned in templates across accounts

Hi there @Julia de Rouw,  Thanks for sharing your question about cloning templates with the Community!  I can see you also raised this question to support and have gotten your answer, but I’d like to share it more broadly with the other members of the Community in case someone has the same question. This change you’ve experienced is expected behavior as our portfolio feature launch has changed how cloning functions, including in Product Blocks, to improve our overall cloning ability between accounts. However, I can see how this might slow down your work process so I am sharing this feedback with our Templates team! Thank you for sharing your feedback with us as our feature has just launched, this will allow us to keep making this feature better and better! -Taylor 

1
Taylor Tarpley
Community Manager
13 days ago
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Contributor I
brijeshjasoliyaContributor I
posted in Sign-up Forms

Signup popup isn't showing on the button click

Hi there @brijeshjasoliya,  I see a fellow Community Champion has answered a similar post you created below. For future reference, you only need to post once to have your question seen and answered :). -Taylor 

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Taylor Tarpley
Community Manager
16 days ago
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Contributor I
brijeshjasoliyaContributor I
posted in Sign-up Forms

Signup form custom trigger isn't working

Hi there @brijeshjasoliya,  I see a fellow Community Champion has answered a similar post you created below. For future reference, you only need to post once to have your question seen and answered :). -Taylor 

1
Taylor Tarpley
Community Manager
16 days ago
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Contributor I
ElkeContributor I
asked in Sign-up Forms

Using embedded Sign-up forms without cookie acception

Hi there @Elke,  Thanks for sharing your question!  Sign up forms rely on cookies, especially if your forms have a setting/rule to determine who to show the form to, so if someone does not accept cookies, there is no way for the system to identify the visitor and thus the form would not show for them. Unfortunately there is not a way to work around this issue without cookies being accepted. I would recommend testing a form that has no rules or settings in terms of who they appear to, so if you set it to show to everyone, as those may work without cookies, but this also depends if the third party consent integration allows that. I wonder how our friends in EMEA handle these situations, any additional advice or thoughts here @bluesnapper, @Victoria_ap_G, @Casperackermann ?  -Taylor 

2
E
Contributor I
13 days ago
L
Contributor I
LOUISGEOContributor I
asked in Email Templates and Coupons

Wishlist King and Klaviyo integration

Hi there,  Happy to help!  I believe Wishking has a metric that you could use to trigger a flow like this, ‘Added to Wishlist’. Once the event to trigger this flow is identified, we can move over to how you’ll set this email up. I believe you can show the product that a user just added to their wishlist by building a static table. You’ll only be able to use a static table, which would just should a user one item they added verses multiple, because of how the event properties are being sent to Klaviyo. In the table itself, you can use dynamic variables to personalize the content following this guide. The two you’ll need to add is the product image URL and the product name. To find these variables you’ll need to look at the event data in the flow, however, this wont’ be available until the flow is triggered ie. someone takes the action of adding an item to their wishlist. I would suggest triggered it yourself when you site is up!  Thanks for participating in the Community!-Taylor 

3
Taylor Tarpley
Community Manager
16 days ago
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Contributor I
dcmaia.artContributor I
asked in Sign-up Forms

Custom Webflow Form - Add user to list with option to opt-in to marketing

Hi there @dcmaia.art,  Do you mind sharing more about what the point would be to using a form to add them to a list, but have it not be the newsletter?  Whatever your reasoning, if you want to use a form to sign a user up for potentially two lists at a time, this would be a custom form that you would need to have your developer or a Klaviyo partner create for you!  Thanks for participating in the Community! -Taylor 

3
D
Contributor I
14 days ago
A
Contributor I
ArtikunoContributor I
asked in Sign-up Forms

Edited "Confirm your subscription" AND default email are sent out

Hi there @Artikuno,  Welcome to the Community! Happy to help!  Awesome to hear you’ve given your subscription confirmation emails a more personalized feel! You’re absolutely right, if you have changed this setting and know you saved the changes it shouldn’t revert. I would investigate if there is a duplicate Klaviyo accout/.js script on your website’s code. In my experience, I’ve seen this type of issue happen when there is duplicate code! To investigate this further:Go to your website Right click > View Website Console Control + F ‘Klaviyo’ See how many . js scripts  there are. There should only be one with your KA (the five letter combo that identifies your store). If there are multiple, I would suggest having your developer personally remove it!  And then of course test again to make sure the issue is rectified!  Hope this helps!-Taylor 

2
A
Contributor I
4 days ago
J
Contributor I
JorgeSMContributor I
asked in Accounts and Settings

Shopify Markets - Any update about integration?

Hi there @JorgeSM,  Thanks for sharing more info! I don’t think we have any official documentation, but I will check with our docs team!  -Taylor 

5
C
Contributor I
5 days ago
C
Contributor I
Chris-JContributor I
asked in Sign-up Forms

Embedded form submission DOES NOT equal people in segment?

Hi there @Chris-J,  We are aware of an influx in spam bots signing up for lists and we do have a feature that is on our roadmap this year help prevent these bots! In the meantime, I’d suggest looking for patterns like domain names to include in your segment conditions to capture as many as possible! As mentioned in this similar thread below. Hope this helps!-Taylor 

3
Taylor Tarpley
Community Manager
18 days ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hi @KB70,  Thanks for sharing your feedback! I know it stinks when product features get pushed back, but this feature will be released very soon! -Taylor 

17
Taylor Tarpley
Community Manager
18 days ago

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