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S
Partner
SEOGrowPartner
posted in Integrations and Reviews

Art Logic x Klaviyo

Hey, has anyone integrated the platform Art Logic and Klaviyo before? If so, how did they find it and do they have any other valuable information they an share.  Currently the client has integrated Mailchimp x Art Logic but we want to bring them over to Klaviyo and they are up for it, if it makes the most sense.

1
Brian Turcotte
Community Manager
19 days ago
S
Contributor I
ShazContributor I
asked in Developer Group

Basic API question - passing variable

Can someone please help, I am stuck. It may be something very basic as I am new to all thisSo looking at this example:?filter=and(equals(first_name,"Jane"),equals(email,"jane@klaviyo-demo.com"))So instead of “Jane” and "jane@klaviyo-demo.com", I want to pass on a Variable, so how do I do that - syntax wise.My goal is to to search profiles and get the profile based on email and name. Thanks,Shaz

1
Brian Turcotte
Community Manager
19 days ago
R
Contributor I
rayhanahmed0121Contributor I
asked in Developer Group

Archive a sent Campaign using API

Hi all, I’m building an automated software which will end up sending quite a few campaigns however I do not want to cloud the campaigns tab. Is there anyway to archive a sent campaign? I’ve tried using the “update campaign” endpoint with “archived”:true in the attributes section but to no avail. Any help would be much appreciated!Thanks,

1
Brian Turcotte
Community Manager
19 days ago
A
Contributor I
AzimehContributor I
asked in Integrations and Reviews

Reviwe request- Klaviyo + Reviwes.io

We have created a 'Request Review' flow and inserted a dynamic link from Rewive.io for product reviews into the email. The Trigger is a fulfilled order without any Filter. There is a Waiting for 12 days, and after 12 days, the Email should be sent. Unfortunately, the email is not being sent. However, the count of the waiting list is increasing, and the Flow has been Live for more than 12 days. Do you have any idea what the problem could be? Thank you."

1
Brian Turcotte
Community Manager
19 days ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows

klaviyo Postcard flows

The customer from us uses klaviyo for his shopwar shop. So he has all delivery adresses. Now he want to setup different workflows where his customers are getting a postcard instead of an email. Could please give me suggestions?

5
ebusiness pros
Partner - Silver
19 days ago
F
Contributor I
FannyperretContributor I
asked in Analytics and Deliverability

Question for Yahoo requirements

HII want to respect Yahoo and Google requirementsI already did DMARC for my srore with Go Daddy and ShopifyI want to set up the things for Klavyio, I watched a tutorial and didn’t do anything yet but I don’t understand why in this case it’s ‘pending’??? I just watch the video and didnMt do any changeAlso is it easy to do all the things? or should I hire someone?Thank you 

1
kaila.lawrence
Community Manager
19 days ago
A
Contributor II
ArtOloContributor II
asked in SMS

Clarification Needed: Business Category for SMS Use

Hello Klaviyo Community,I hope this message finds you well. I am reaching out for some guidance and clarification regarding the use of SMS services with Klaviyo. My brand, which specializes in underwear and accessories, seems to have encountered a limitation regarding the use of SMS features within Klaviyo. According to the platform's policies, SMS is not supported for brands in certain prohibited industries, including sex, hate, firearms, and tobacco.I want to emphasize that my company operates solely within the fashion and personal accessories sector, focusing on providing high-quality underwear and accessories. Our products and brand messaging are centered around style, comfort, and inclusivity, with no content or connotation related to the prohibited industries listed by Klaviyo.Given this, I am seeking advice on how to resolve this misunderstanding so that we can utilize SMS marketing to engage with our customers effectively. Has anyone here faced a similar situation, or could off

6
kaila.lawrence
Community Manager
19 days ago
A
Contributor I
AislingFContributor I
asked in Lists, Segments, and Profiles

Trying to set up sunset segment, but only 3 in it and they've both been active this week, there must be somthing wrong with my definition.

I’ve tried to follow this guide to set up a sunset segment, https://help.klaviyo.com/hc/en-us/articles/360017518492  but  I must be doing something wrong with my segment definition, I have followed what the guide suggests  using 90 days in stead of 72 days. But when the segment is created there are only 3 people in it. I also cannot find the property suggested “Created a profile” so I used “subscribed to email” instead. Any help very welcome ? 

3
kaila.lawrence
Community Manager
19 days ago
B
Contributor I
BravoContributor I
asked in Sign-up Forms

is it possible to get a signup link to newsletter?

Can I make a link/QR-code a person can scan, and then they can signup directly to newsletters.

3
J
Contributor III
19 days ago
S
Contributor I
Sergey KostenkoContributor I
posted in Campaigns and Flows

Differentiating between repeat customers buying new products and customers buying the same product in flows

I am creating a post-purchase flow, and I need to send 3 types of thank you emails:For brand new customers For repeat customers buying the same product For Repeat customers buying a new product.The way I am thinking of structuring it is this:Conditional split - Placed order equals 1 over all time.YES - Email 1, for brand new customers.NO: Trigger Split - Items contains product A - checking if the order has Product A        YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductA - checking if the product A has been ordered more than 2 times              YES - Email for repeat customers buying the same product              NO - Email for repeat customers buying a new product.        NO - Trigger Split - Items contains productB                                       YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductB                              YES - Email for repeat customers buying the same product

0
S
Contributor I
19 days ago
K
Contributor I
ktaitContributor I
asked in Lists, Segments, and Profiles

Tags - what are they?!

I’m brand new to email marketing and Klaviyo. Please could someone explain what tags are for and how to use them. I run self-catering cottages in Devon.Thanks in advance

4
S
Contributor I
19 days ago
B
Contributor I
Blessing JoyContributor I
asked in Campaigns and Flows

Creating more than two trigger splits based on product purchased.

Pls, How do i create this type of Flow on Klaviyo?

2
bluesnapper
Partner
19 days ago
R
RikNew Member
posted in Campaigns and Flows

Ways of retriggering a profile for a flow when it has failed in the past

I would like to retrigger a profile that was filtered out in the past by the first trigger of the flow. See the example in the image provided. We have a flow which is triggered by a subscription to a list. This profile was added to the list this week, but wasn't entering the flow.Upon investigation I found out that this profile has failed this trigger in the past because it was added to another list. I now see that this trigger isn't checking the status for this profile again with the new addition. Is there a way for me to let this flow retrigger for this specific profile? So it can pass the trigger and go into the flow?  

0
R
19 days ago
S
Contributor I
sndshop1Contributor I
asked in Email Templates and Coupons

How can I troubleshoot missing content in Shopify notification templates exported from Klaviyo?

Hello to all !I have encountered a problem. I am now creating the templates for emails for "Shopify Notifications". For this I have always used the templates Klavyo provides and that has always worked well, but now I have to create a template for "Return Confirmation etc". And I have taken the template "Your Refund has been issued, and there I encountered the problem, because as soon as I export the template to Shopify I don't see half the template. I would like to know what the problem is and how to solve it, would be very grateful for any help :).  

2
S
Contributor I
19 days ago
S
Contributor I
StevenEmailContributor I
asked in Sign-up Forms

Coupon Assigned after customer purchased.

Hello! I was tracking a customer journey and i noticed that the “Coupon Assigned” trigger was sent a whole 2 hours after they completed the sign-up form. Causing them to cancel an order.  I’m wondering why the coupon would be assigned so late? Here are some images showing the timeline.  They subscribed to the promo pop-up at 7:24 pm  then the coupon was assigned at 9:39 pm

1
bluesnapper
Partner
19 days ago
K
Contributor I
KaunisContributor I
asked in Sign-up Forms

Why are my subscribers coming up as not subscribed?

Hi, so I made a sign up flyout form for email subscribers. It is live and works, BUT when you go into the profiles it says on all but 1 that they have not subscribed? Why? They have to physically put there details in and click submit for it to come through as subscribing. Its pretty simple to work out and I've gone over the steps so many times and still can not find what I did wrong.

3
DavidV
Partner - Gold
20 days ago
J
Contributor IV
jessebContributor IV
asked in Lists, Segments, and Profiles

One profile in multiple flows

Hello,I’m looking to create an automated flow to follow up with new users that submit the signup waiver for our gym and take a trial class.I want all new user signups to be added to a welcome series flow. I want to create an additional flow for users that were referred by a specific channel such as Instagram or referred by a friend for example.What would be the best way to organize the profiles and flows to accomplish this?This is what I’m thinking:Waiver signup form has an option to select “referred by channel” Add custom property to profiles for “referred by channel” All signups are added as profiles to a master list “all waiver signups” Profiles are segmented/tagged by specific referral channel (eg. Instagram, referred by friend, etc.) Create “welcome series” for all signups Create a separate “welcome series” made for a specific channel Profiles added to the “all waiver signups” list enter “Welcome Series”  flow Profiles tagged with specific channel enter the flow designed for that

5
DavidV
Partner - Gold
20 days ago
L
Contributor I
LudivineRContributor I
posted in Email Templates and Coupons

KLAVIYO X PRESTASHOP 1.6

Bonjour,  Je cherche des utilisateurs de klaviyo sur Prestashop 1.6. J’ai plusieurs questions, car notre intégration est très compliquée, je n’arrive pas à avoir des réponses satisfaisante de l’équipe supporte.Je voudrais savoir notamment comment vous faites pour générer en masse des coupons uniques, pour les relances partiels par exemple.  Merci 

1
Taylor Tarpley
Community Manager
20 days ago
S
Contributor I
Stefan_SContributor I
asked in Email Templates and Coupons

personalization for branches

I have a company with about 50 branches. Which customers belongs to which branch is saved as a data field.  Now I want to send emails that seem to come directly from the branch, with indiviual headers, footers, imprint, google maps etc. Of course I can just do 50 blocks and attach each block to a target group. But this would mean my email consists of 50 blocks (even more, it would be 50 different header bklocks, 50 footer etc.). I am sure there is a way to have ONE block and take the rest of the information from a database. Any idea how this works or how to get additional information? Thanks Stef

1
Taylor Tarpley
Community Manager
20 days ago
L
Problem Solver I
LB3000Problem Solver I
asked in Lists, Segments, and Profiles

Add new top-of-funnel subscribers to general list or special ToF list?

Hi - Looking for advice about the best way to handle a top-of-funnel lead magnet please and thank you. I'm creating a top-of-funnel email marketing flow. It will kick off with a visitor submitting an embedded form on a specific landing page. We get their email address and send an email with a link to a PDF download. They'll get a few more emails over several days aimed at introducing and explaining a product they've expressed interest in. I have a general subscriber list in my Shopify site and send email to it weekly. But I'm thinking it's better to separate the email addresses I collect thru this ToF form into a separate list. Is this correct? Or is it better to create a ToF segment in my general subscriber list and send this particular flow only to the ToF folks - and then switch them all to be general subscribers once the flow is completed?We have a discount teaser running on our site that subscribes people to our general list. I can imagine that a ToF subscriber might subscribe to

2
L
Problem Solver I
20 days ago
C
Contributor I
CVWContributor I
asked in Integrations and Reviews

Automatically suppress Amazon customers pulled in through Shopify integration

Is it possible to automatically suppress Amazon profiles?  We have Shopify integrated with Klaviyo and it is pulling in our Amazon customers.  I went ahead and setup the segment > uploaded to the Suppressed list.  Seems there should be an easy way to do this through a flow.   

7
D
Contributor I
20 days ago
L
Contributor I
Li LarsonContributor I
posted in Campaigns and Flows

Replenishment flow - exclude item

Hello, I am building a replenishment flow and wondering if there is a way to always exclude certain items from this flow and/or items previously purchased. There are certain products that are not meant to be replenished - is there a way to exclude them from all instances  (products list from last order and products moved to the checkout) so that they just don’t show up anywhere at all?ANDCan I direct the customer to cart instead of the checkout (the default email send customers to checkout), but I want to send them to cart so that they are able to make changes in quantities.Thank you in advance!

2
L
Contributor I
20 days ago
K
Problem Solver I
kfodorProblem Solver I
asked in Campaigns and Flows

Automatic selection of A/B test winner on flows

Hi,I’ve had an A/B test running on a flow and I was under the impression that the test would end automatically once statistical significance was reached, which according to this article is defined as:At least 500 recipients have received each variation. A variation has at least 90% win probability.As far as I can tell, this test (pictured below) satisfied both criteria, but it still says it’s not statistically significant. In the end I just manually chose the winner, but could someone explain why this wasn’t classed as statistically significant?  

2
K
Problem Solver I
20 days ago
C
Contributor I
cbzhuContributor I
asked in Campaigns and Flows

Subscribed At Least Once

I have a flow condition set up “Subscribed to List At Least Once Between 4/19 and 5/20”. To confirm, if an existing subscriber puts their email into the entry field again, this flow condition will not capture them, since they are already on the list right? I have a separate flow for existing subscribers, so I want to make sure they don’t also get put through this flow as well. Thank you in advance.

1
Brian Turcotte
Community Manager
20 days ago
L
Contributor I
lydsalisonContributor I
asked in Analytics and Deliverability

How to add a NS recordy type in Shopify to set up a branded domain

Hi, I am not sure if I am missing something here but I am trying to set up my branded sending domain. My website is built in Shopify, Klaviyo recommends the dynamic routing option which then asks me to enter a TXT record (no problem) and 4 NS records. What is an NS record? There is no option to add this in Shopify. Thanks in advance for your help!

22
R
Contributor II
20 days ago

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