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Can a customer place an order via SMS? Here’s what I’m thinking:I sell a replenishable product, and my goal is to make reordering as simple as possible.I’d like to send and SMS with product details and ask the customer to reply with “Yes” (or something similar) if they want to reorder. Is this possible?If not, what is the most frictionless way to capture reorders via sms? 

We have lots of old products from last year pulled into Klaviyo from our Shopify store from last year and very early this year that are no longer needed (from our Shopify Store) and I'd like to delete them. I constantly have to work around them since they show up when adding products to an email campaign. I have searched through the products under the content section on the product pages within Klaviyo, and I have found no way to delete them. We don't care about their history. We just want them gone. I'd appreciate anyone’s help to know how I can delete them. Thanks in advance.

Hi all, I’m currently using the Klaviyo API to schedule campaigns but I keep coming across the above status temperamentally when polling for status using the campaigns API. I duplicate a campaign, add a list, initiate a send job and then poll the campaign to check it’s status. Initially I get a response of ‘Queued without Recipients’ when I poll. Then sometimes the campaigns goes to ‘Scheduled’ or sometimes it goes to ‘Cancelled: No Recipients’. There’s not much documentation on what would cause this particular cancellation status. Any help? Thanks!

Once Auto-billing is deactivated, are we still able to synchronise or import contacts? Alternatively, will contact information be gathered through automation and signups and import Csv ? 

I am currently using Klaviyo, WooCommerce, PPOM for WooCommerce, and WPC Order Tip for WooCommerce. I am working on an email notification for customers when an order is placed and I am facing a few issues:In the 'Order Placed' event, the metadata does not capture the value from the Tip sent. I plan to work around this by subtracting the value of each product, shipping, and discount from the final bill in Klaviyo. Is there a way to do this? When using PPOM, the values received from WooCommerce in the metadata are inconsistent, not fixed in any specific field. Sometimes it's metadata 2, sometimes metadata 1. Is there a way to fix them in one place?

We switched from Mailchimp, which when viewing in browser, there's this past issues button which we used all the time. Does Klavio have a quick easy to access list of our previous emails we sent out so we can reference the web based versions fast and easily?  

So i’ve set up an email flow almost one month ago, but only 4 people have received the welcome email within the last 30 days, despite getting 30 - 50 sign-ups in that period. What could be the issue?  

Is it possible to set unique_id when using site tracking script (klaviyo.track)?

Hello everyone, I have a new product list and it keep growing until the product launch. In this progress, I have 4 different contents to sent to the profiles in this list.I want to send the email every 7 days, so it should take 28 days to send out these contents.I set a flow and the trigger is “when people subscribed to the list”, the first email he will receive a welcome email with the product price and available time, for the second email I set the time delay 7 days, and he will receive another email about the product.For the third email I set the time delay 7 days, but it won’t send the email to the profile, why? I check the recipent and there is zero profile waiting to send. Should this time delay be” 7 days for the first email, 14 days for the second email, 21 days for the third email and 28 days for the fourth email?”  I initially thought that after the first 7-day email was sent, I would wait 7 days to send the third email, and wait 7 days to send the fourth email.Please help to

I was testing my lists and noticed that when someone doesn’t sign up for emails through the main popup but instead goes directly to the checkout page, enters their email, and then doesn’t complete the order, Klaviyo/Shopify doesn’t automatically pick up that email. Is that how it's supposed to work? Is the only way to trigger the abandoned checkout email flow for them to first enter their email in the website popup and then proceed to checkout?The reason I ask is that if they sign up through the main popup on the website and then also go to the checkout, these are two different flows for me, and it could mean they would receive emails from both flows (Welcome series & Abandoned checkout series).If this is the only way, which series should I prioritize first? The Welcome series or the Abandoned Checkout series? They’re both pretty good. I can’t find a way to have them not conflict.. 

Hi there,I would like to include in my email campaign a time countdown widget, however as far as I checked we don’t have it included in Klaviyo. Do you have any recommendation for an external tool I could use to implement it? Thanks!

Hi there,I would like to include in my email campaign a time countdown widget, however as far as I checked we don’t have it included in Klaviyo. Do you have any recommendation for an external tool I could use to implement it? Thanks!

I have a question and I can't find the answer: I'm building a post-purchase flow for a brand that has many (many) products, with specific instructions for use for each product. On each product page of the site (woocommerce) there's a “how to use the product” section. I'd like to be able to redirect people directly to this specific part of the product page. I know how to make a link to the product page, but is it possible to integrate a tag or something into the link to redirect people to a section of the product page?Thanks for your help :)

I want to get results by campaign ID, so I'm using a group by $massage.But there is a metric, for example, "order placed," that does not return the breakdown by campaign ID unless I group it by "$attributed_message."I wanted to know what kind of metrics I should do by "$attributed_message" and what I should do by "$message"

Is there a way to segment people who purchased a particular product in their order?

I am using Query Metric Aggregates to get the campaign ID. I use "by": [ "$message" ] I want to get the revenue for each campaign that he belongs to. Here, you can see what I wantDo you know how I can do this via the API? 

Hi there!I am looking to add a profile property and value via button trigger.I am looking to segment via cat owner or dog owner as a pet wellness brand. When they receive the email, they will click ‘Dog’ ‘Cat’ or ‘Both’. When they click this, ideally, they would have a profile property value added like ‘Dog, Cat or Both’, the value will update to the preference selected ie. Dog. I have gone through a few Klayvio Community pages and FAQ pages, however, I am still having trouble.Is it because we are not ‘updating’ rather ‘adding’?This is the button link I have currently. I have created these profile properties and the values for each preference. I am unsure where I am going wrong ☺️{% update_property_link 'dogorcat' 'dogowner' 'https://www.petdrs.com.au/pages/dog-or-cat-owner' %}Thank you!

I just started a flow and I have 2 email users who have been recorded as “clicked” in the analytics for that email….but those 2 email users do not show up in the “Opened” category as well.  I know that those 2 email users opened and clicked on those emails because both of them are personal email accounts of mine.  Why isn’t Klaviyo recording those 2 open events?

We are trying to set up a Branded sending Domain with Liquid Web.We decided to go with static since we want to test out Klaviyo and then maybe move to a dynamic setup.I see that we are forced to use Go Daddy or shopify and not liquid web. Is this the case?Really need help as we want to start using Klaviyo on a big scale once the team tests it out.Any help would be great!Thanks. 

como faço para que o e-mail não caia na caixa do spam? 

I want to make a signup popup form that has three buttons. Button one - on press should show Email / Date field and press claim offer button the same page should add the user to the list and send them a discount coupon. Button Two - on press should show email data field and press claim offer should add the user to a separate list and send them the discount code in an email. Button three , the same way should provide email field and form submit should send them discount code and add them to a different list. How can I get this setup done. 

I’m a graphics professional, so I understand dimensions and resolution. I have created my logo to the exact size I want. It’s from a vector graphic, so sizing is no problem. My logo is tack sharp in Photoshop. I’m exporting as a .png.It’s blurry in my newsletter. I am viewing on a Retina display and they do say it’s best to do graphics 2x the size. However, if I make my logo bigger though and resize in Klaviyo, it really looks bad. How can I get my logo sharp? As you can see, my other graphic is quite sharp. Thank you. 

I've created a customer winback flow where I offer discounts in emails 3 (valid for 48 hours) and 4 (valid for 24 hours). Is it wise to set up a profile filter for 'Add to Cart' and 'Checkout Started'?We also have the following flows:Browse Flow Abandonment Cart Flow Abandonment Checkout FlowI want to avoid people entering multiple flows. How can I best exclude them? Specifically, I want to exclude them from the Browse Flow, as well as from the Add to Cart Flow and the Abandonment flows. Essentially, I want to avoid overlapping emails.What is the best setup for this? Or do you recommend allowing overlap since the chances of customers entering multiple flows might not be that high?

Hello,How would I move a profile to a new list (or segment) when they are done with a flow?I have leads that will come in to a flow (triggered because they were added to a list) but after they are done with that email sequence I want them then moved to a general broadcast list (or segment).This seems really difficult to achieve and support still can’t get me the answer (although they have tried to be helpful).Has anyone else had this same issue? This is so elementary for autoresponders so I’m a little shocked.ThanksKen