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G
Contributor I
GnuworldContributor I
asked in Campaigns and Flows
WooCommerce Abandoned Cart emails sent out to customers who completed order using Manual EFT

Hi We are running into an issue. It appears that our abandoned cart flow is triggering for users who have already placed an order using the Manual EFT payment option. Our flow is set up like this: 

3853
Dov
2 years ago
M
Contributor I
MendocinoContributor I
asked in Integrations and Reviews
2 Wordpress Sites - 1 domain - 1 sub domain - only 1 woocommerce

So I have a domain with a sub domain. the sub domain is the only one running woocommerce and sales. the main domain is informational only. can i use klaivyo with the same public key on both for forms, pop ups, etc., and then just have the wordpress linked to the subdomain?   

1161
Taylor Tarpley
Community Manager
2 years ago
A
Anonymous
asked in Campaigns and Flows
Subscription Start Date Trigger - Meal Plan Notifications

I’m currently managing an account for a company that offers different meal plan subscriptions ranging from a 1 day trial to 3/7/10 and 30 day intervals and options to choose from 1 - 3 meals per day (shopify store).Currently enabled through a custom app is an option for customers to choose when they can start their meal plan (with a buffer of 2 days from date of order placed).Which is reflected as a metafield in shopify order.My question is how do I setup a post purchase thank you flow, based on the start date trigger where my objective is to: 1. Send a notification 1 day before Start date (“Your plan starts tomorrow”)2. Follow up with renewal offers when their meal plan subscription ends (day 3/7/10 or 30)Unable to figure this out with current Date Trigger flows. Also not sure how shopify can communicate this start date to Klaviyo for the event to trigger.Appreciate any helpful responses. Thank you!

1351
stephen.trumble
Community Manager
2 years ago
S
Contributor I
shelleyanneContributor I
asked in Integrations and Reviews
Klaviyo not pulling in Facebook Leads

Hi!We set a Facebook AD campaign live on Friday to grow our email list, however the sign ups haven’t been pulling into Klaviyo and are therefore not receiving their welcome email. Has anyone experienced this before and can help? 

1031
stephen.trumble
Community Manager
2 years ago
N
Contributor I
NECKOContributor I
asked in Lists, Segments, and Profiles
Klaviyo list is not collecting the profiles

So Iam trying for hours to integrate my shopify to my klaviyo account and I have integrated it and it works and I also enabled the settings and everything in order to collect the emails from shopify, but the problem is Iam using a third party theme not the ones from shopify itself. I tried to look up some information on the community site and so on, but with no sucsess. PLEASE help me to integrate my klaviyo account with my third party theme (Debutify), I have read that I have to insert a particular code or something, in order to work properly, buts its already there. Dont miss understand me it is working because I can see that klaviyo is creating profiles for my customer emails that sign up from my newsletter of the website and so on, but klaviyo doesnt know where to put them in, in wich list and i have already enabled that in the setting that klaviyo should take the profiles to my newsletter list, but its still not working. I have also added the different tags in my third party theme

2341
alex.hong
2 years ago
T
Contributor I
Tamar ShilonContributor I
asked in Lists, Segments, and Profiles
Segmenting by region

Hey guys.If I want to segment by region, do all users must have that info as a custom property, or under “location” alone should also work?Not sure what’s the difference between the two, and how Klaviyo operates in that manner.Thank you guys.

1431
alex.hong
2 years ago
L
Contributor I
ledelsContributor I
asked in Campaigns and Flows
Who will receive abandoned cart emails

I am setting up the “abandoned cart” flow and am a bit confused on who will receive it. I understand it will go to people who have added to their cart but have not started the check-out process, but will that user have had to signed up for my emails beforehand? ie - will the abandoned cart email only send to customers on my newsletter list? 

5111
alex.hong
2 years ago
N
Contributor I
noteitnowContributor I
asked in Sign-up Forms
embedded sign up form not allowing inputs

Hi :-)I’ve just contacted a bunch of people to sign up via my embedded sign up email form and they can’t input info into email and name fields.I’ve checked the link and it seems to be right. I’m using Woocommerce and it was working a week ago and I’ve only tweaked the appearance since then.Please help!

552
alex.hong
2 years ago
R
Contributor I
ramiroContributor I
asked in Accounts and Settings
My account has been disabled

Hi, My account has been disabled with no explanation as to why. We've been using Klaviyo for 3 years. Can I get some help, please

3885
alex.hong
2 years ago
I
Contributor I
iangelContributor I
asked in Accounts and Settings
My account is disabled but it's still being charged

My account is disabled but it's still being charged.Please refund and close my account permanently to make sure it won't be charged again.

1955
David To
Klaviyo Employee
2 years ago
D
Contributor I
DJGContributor I
asked in Campaigns and Flows
Why did Klaviyo send my database an old email?

I send emails out every other week or so on average. Here is the process I follow (which I have done since switching to Klaviyo a couple of years ago):Clone existing campaign with matching settings (recipients, etc) Replace Subject line Replace content with new email content Send out tests, await approval After approval, complete the scheduling processEven though the test emails I sent out were correct and approved, Klaviyo sent out the campaign I originally cloned this one from, reverting step 3 altogether. When I realised today, I double checked the test emails that went out, and they were correct.How is it possible that the email content which was previewed was then just completely removed and reverted during the actual send? It’s a huge problem for me as I don’t see an obvious way to workaround this issue, I just have to watch the inbox and cross my fingers that it doesn’t happen again in future?

1591
alex.hong
2 years ago
H
Contributor I
Hylink DigitalContributor I
asked in Campaigns and Flows
Why didn't my campaign send right now

Hi there,I sent 4 campaigns out to test out before doing the real thing for right now and only 1 was actual was sent. Is this normal? 

2381
Taylor Tarpley
Community Manager
2 years ago
M
Active Contributor II
MNgoActive Contributor II
asked in Campaigns and Flows
Dynamic Variables for Billing Address

Dynamic VariablesI am creating a Order Confirmation transactional email, where I am pulling in customer billing address and shipping address via dynamic variables. I can see the information is available in the ‘Preview Info’ under the event properties on a test customer.All information is pulling through correctly apart from the Billing Address Address1 and Address2 variables which isn't showing at all.  The billing and and shipping information is duplicating??   Variables MetricAlso Can I change the Coupon metric to ‘None’ instead of the current False? And the the Discount sum to ‘0.00’? Many thanks!! 

9604
M
Active Contributor II
2 years ago
O
Contributor II
onepoundsweetsContributor II
asked in Lists, Segments, and Profiles
See Engaged By Segment Per Campaign

I have sent a campaign to multiple segments at once and I want to see the open rate, click rate and conversion rate for this campaign split down by these segmentsis this possible?so campaign went to segment A (opened email last 30) and segment B (purchased last 30 days)how can I see metrics for the campaign by segment? If possible?

1392
O
Contributor II
2 years ago
A
Anonymous
asked in Accounts and Settings
Account upgrade has been paid for but has not been upgraded

We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?

421
stephen.trumble
Community Manager
2 years ago
J
Contributor I
jamin93Contributor I
asked in Email Templates and Coupons
Button padding not working in Gmail (but ok in Outlook...?)

Can’t seem to get the button block to display correctly in Gmail.Displays correctly in the previewer & in Outlook (both outlook for Mac v16.57 & on the web), but loses padding in Gmail.Anyone else had this issue?BenPreviewGmail 

3532
J
Contributor I
2 years ago
V
Contributor I
VHTmeContributor I
asked in Campaigns and Flows
Email campaign can't go to schedule

In my email campaigns it won’t let me click on the schedule or send button.  It is lighter blue/faded out and there’s no explanation there are all green checks that everything is ready to schedule/send.  I have a free plan less than 250 profiles and would be emailing a little over 100 profiles.  I previously had an SMS account temporarily (I never used just signed up in an attempt to get chat support, but the chat support did not materialize so I cancelled it).  Not sure why I can’t schedule email campaigns and why there’s no explanation revealing itself.

3663
alex.hong
2 years ago
S
Contributor I
SBESIM80Contributor I
asked in Accounts and Settings
My account has been disabled for 2 weeks and I have had no response from Klaviyo - help!

My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?

521
Taylor Tarpley
Community Manager
2 years ago
C
Contributor I
caitlinbmarketingContributor I
asked in Lists, Segments, and Profiles
How to move profile to list segment?

Hi! I ran a giveaway this week and the 1st day the sign up form it was accidentally set to double opt-in. How do I move those missing profiles of entrants into the list segment??

2053
alex.hong
2 years ago
J
Active Contributor I
jfcatalanActive Contributor I
asked in Campaigns and Flows
Merge Fields & Okendo Review Body

Hi, TGIF!This may be a little ambitious but I figured I'd ask…We integrated Okendo and Klaviyo, and I'm exploring how we can fully leverage the integration. I was curious if we could pull the user's review body into a follow-up upsell email.The upsell email is easy enough. I have a segment of people who bought X product, have not purchased the upsell, and gave X product either a 4 or a 5 star review.Is there a merge tag that would be able to pull the Review Body into the body of the email? This is what the data fields under Created Okendo Review look like:  Thank you!Jonathan

4795
alex.hong
2 years ago
JimmieaQuick
Active Contributor III
JimmieaQuick
asked in Campaigns and Flows
fastest way to trigger a flow (to avoid hour delays)

I’m looking to avoid any 1-hour delay in triggering a flow. (I do not want a campaign. Must be automated flow.) What’s the most instant way to trigger a flow so the person signing up gets the email in the absolute fastest time with minimal delay? I know a segment triggered flow can take up to one hour (not acceptable for the situation I am working on). What about list triggered flow? Are those immediate?Are there any other options for triggering FLOWS instantly w/o delays? (Up to 5 min. would be acceptable. But no more. Needs to be instant.) Have read this: https://help.klaviyo.com/hc/en-us/articles/115005233488-How-Segments-Update#what-do-we-mean-by-real-time-1Have looked here: https://help.klaviyo.com/hc/en-us/articles/115005253208-How-Often-Integrations-Sync But this doesn’t apply as I won’t be using integration. People will fill out Klaviyo form to get added. No third party involved.  

1653
JimmieaQuick
Active Contributor III
2 years ago
M
Contributor I
mermaidzeliContributor I
asked in Lists, Segments, and Profiles
Why isn't my flow sending to everyone in my segment?

Hi!  I have created a Segment where about 7,000 subscribers got in. I used this Segment to trigger my Newsletter flow. However, when emails were sent and I get to check the analytics, only 1,000+ emails were delivered.   Can someone please tell me why it wasn’t delivered to all 7,000+ segment subscribers? This goes the same as the next emails on the flow. The Delivered number just keeps getting smaller and smaller. Here’s for the last email that is in that flow:  Only 137 were delivered, 482 waiting to be delivered. I’m not sure what I am doing wrong. I already back-populated the flow. Will that help? All I want is for the 7,000 subscribers to receive all the emails I have prepared in the Newsletter flow. Someone help please! Thank you so much!

77211
Taylor Tarpley
Community Manager
2 years ago
P
Contributor I
pinktulipContributor I
asked in Accounts and Settings
My Account was Disabled

We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount

2695
David To
Klaviyo Employee
2 years ago
J
Contributor III
jdbrngrContributor III
asked in Campaigns and Flows
Format Quantity in Event Variables

How do I remove the “.0” in product quantities? The value from the e-commerce platform only shows “1” 

8744
M
Active Contributor II
2 years ago
D
Contributor I
DaleleaContributor I
asked in Accounts and Settings
How to Change {{ organization.url }

We have recently changed our site’s url.  Now all the links in our flows that use {{ organization.url } go to the old URL and not the new one. I can’t find where in Klayvio settings I update what the organization.url is.  Please help!

40607
Taylor Tarpley
Community Manager
2 years ago
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