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B
Problem Solver I
brewcrewProblem Solver I
asked in Lists, Segments, and Profiles
Running a giveaway using a signup page on my website

Hi there,, I’m planning to run a giveaway using a unique signup page on website dedicated to the giveaway. How do I create a list from people who enter via this unique domain on my website?  Thanks a lot, Ben

144613
alex.hong
3 years ago
M
Contributor IV
maddiemhcContributor IV
asked in Sign-up Forms
When using $source property what happens if someone fills out another form before the flow is finished?

Hi guys! I have a very similar situation to this existing discussion: From what I can tell, the $source property that is applied to a contact after signing up via a form changes when the same contact fills out another form with a different $source property. My situation is this:I want to have a three day flow for an ebook that customers will receive after filling out a form with a specific $source property.But what happens if this customer then fills out a different form before this flow is completed and the $source property on their contact changes?Will they stop receiving emails from this flow immediately? Or will the flow still finish? I’m not sure if this is an obvious question but I can’t seem to find the answer anywhere and want to make sure I know what will happen. Many thanks for your help,Maddie

3989
M
Contributor IV
3 years ago
S
Contributor II
Steven PetterutiContributor II
asked in Developer Group
How to get email from API?

Hi all, We are trying to have a popup prepopulate with the customers email if they’ve already been cookied by Klaviyo. We are trying to do this either via decoding the b64 klaviyo cookie, or from `_learnq.identify()` however neither output the customers email. Were there changes to the information contained in the cookie directly, or via this method?When we do: `_learnq.identify()` the output is {$source: 'Sign up - Red'} And when we decode `document.cookie.__kla_id` we get:{"$source":"Sign up - Red","$exchange_id":"ypr3nGSJO059co*****AE2I=.xyz"} CCing this thread here as it looks like someone had a similar issue - however I’ve followed the feedback and was unable to get this to work: https://community.klaviyo.com/custom-integrations-29/getting-the-user-email-address-from-a-cookie-1352  

7275
alex.hong
3 years ago
N
Contributor I
NNM_AusContributor I
asked in Lists, Segments, and Profiles
Black Friday Sale Emails

Hi - I am scheduling our sale emails that will go out over the weekend. I would like to exclude those people who will of purchased during the sale…. For example if they purchase Friday, they won’t get Saturday’s email etc…Is this exclusion list something I can pre schedule or will I need to do it just before I send the emails so I don’t include those people who have purchased during the sale?

1273
David To
Klaviyo Employee
3 years ago
L
Contributor I
lotuskbadContributor I
asked in Lists, Segments, and Profiles
VIP advanced Segment

I am looking to build a segment out for VIP customers who spend more than $200 per purchase when there is a sale. Any ideas on how I can accomplish this?

5371
Dov
3 years ago
N
Contributor I
Nicki CContributor I
asked in Accounts and Settings
Klaviyo Partner Certificate

HI,  I’ve just onboarded and completed the Product Certificate. The onboarding webinar mentioned a Klaviyo Partner Certificate coming in Q3 21, but I can only find Klaviyo Sales Certificate as an option - is this the same course/certificate?

13113
Anni.Kim
Klaviyo Employee
3 years ago
T
Contributor I
Tom2
asked in Sign-up Forms
Analytics

Hi there,  We’re running some A/B tests on pop up sign up forms at present. We ideally also want to dig into which pages are converting to email sign ups - so far can’t find a way to find this information in the form analytics. Is it possible to run a report showing the number of sign ups per URL for a pop up form? Thanks

571
stephen.trumble
Community Manager
3 years ago
M
Contributor I
mccormick813Contributor I
asked in Sign-up Forms
Trying to connect Shopify Store for Embedded forms

Been working to include an embedded form in my Shopify website. I’ve installed the integration app and everything says it’s connected and updated. However, when I go to publish an embed form, it says there is no connection. Can anyone help with this issue? I feel like I’ve tried about everything! Thanks in advance. 

1161
alex.hong
3 years ago
B
Contributor I
BelleMinksContributor I
asked in Campaigns and Flows
how can i create a trigger flow if someone opens a campaign email?

Is there a way to create a trigger flow once someone has opened an email that I have created as a campaign? Once I send one campaign email I want to send an automatic flow of emails instead of creating multiple campaigns. But a flow that goes with that specific campaign that was already sent out. Is that possible? What would the trigger set up be?

15986
alex.hong
3 years ago
Z
Contributor I
zag4242Contributor I
asked in Email Templates and Coupons
Mobile Only sections not working? Show in preview but not when sending

Hi -I have built an email within the template builder. There are a couple sections that are desktop only, and a couple sections that are mobile only.  When I preview the email, everything looks perfect, and the mobile & desktop versions are different as they should be. However, when I actually send the email, I receive the desktop version even when opening the email on a mobile device. I have tested this with a number of mobile phones, and only the desktop version is being received. Why is this occurring, and how do I fix it?  And yes, I have Mobile Optimizations enabled:  

13758
alex.hong
3 years ago
L
Contributor I
LesContributor I
asked in Accounts and Settings
Is Chat Broken? 11/22/2021

I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem? 

261
alex.hong
3 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Email Templates and Coupons
How to use responsive image maps in the campaign editor

Hi there,When we switched from Mailchimp to Klaviyo a few months ago, this was kind of a disappointment, because we rely on image maps a lot in our campaign emails. To be clear, I can make it work fine on desktop, but the map coordinates don’t work on mobile. And for the life of me, I cannot figure out how come it worked Mailchimp’s editor, because it was essentially the same process (image map added via html, using a text box) Just an example below. Again, it works fine on desktop, but no mobile.<div> <img alt="Alt name" src="https://image.path" usemap="#imageMap" width="564" />  <map name="imageMap">   <area title="Title here" coords="0,0,282,282" href="https://link.here" shape="rect" style="outline-style:none" />   <area title="Another Title" coords="0,282,282,564" href="https://another.link" shape="rect" style="outline-style:none"/>  </map> </div>Any ideas would be greatly appreciated,Thanks,-oo

18224
Doubleo
Active Contributor IV
3 years ago
C
Contributor I
CoverandQuillContributor I
asked in Sign-up Forms
Dimming the Background of a Flyout Signup Form

I have created a flyout pop up I like. Is there a setting somewhere that allows the back homepage to go dim so that the fly out sign up jumps out more? Makes it more visible? I’ve seen other pop ups where the homescreen gets dim, and I’d love to have that look.Thanks!!www.coverandquill.com 

9444
alex.hong
3 years ago
E
Contributor I
ExoteryContributor I
asked in Lists, Segments, and Profiles
Shopify Newsletter Subscribers are not displayed in the Klaviyo list

Hello, I am using the Shopify form for newsletters on my Shopify site. The Klaviyo app is also set up successfully. If someone registers using the Shopify form and has successfully double opted in, then I find him under "Customers" in Shopify and I find him under "Profiles" at Klaviyo, but I don't find him in the "Newsletter" list where I do would like to have him. Because of this, the flow cannot get a trigger and start. In my Klaviyo app on Shopify I also stated that the customers who are accepted into Shopify should be added directly to the klaviyo "Newsletter" list. Does somebody has any idea? Double opt-in ist deactivated in Klaviyo cause shopify does this step. Thank you :) 

10251
stephen.trumble
Community Manager
3 years ago
A
Active Contributor I
ArturActive Contributor I
asked in Lists, Segments, and Profiles
Importing contact list didn't succeed

Hi,I exported a Klaviyo list to csv, then deleted all emails/accounts which hadn’t accept emailmarketing. After that, I tried to import the csv file again in Klaviyo to a new list, but Klaviyo said the e-mails were invalid.  Does someone know how to fix this? Artur

4506
David To
Klaviyo Employee
3 years ago
T
Contributor I
TheVAX00Contributor I
asked in Email Templates and Coupons
Restore order confirmation email

HelloI edited the confirmation email template by mistake, erasing the custom fields that get populated with the order summary and all the shipping and billing info.Is there a way to restore that? I previously copied and pasted the correct version (before I messed up) into shopify, so everything is still working as shopify is in charge of sending the correct template email, but I don't like the idea of not having the original klavyio template in case I need to edit it again in the future.How can I restore the original klavyio confirmation template? or restore a previous version of that template? Thank you

962
T
Contributor I
3 years ago
A
Contributor I
alexac314Contributor I
asked in Campaigns and Flows
Start Flow With Imported Contacts

I have a flow set up for my new subscribers. However, my sign up form is through a different app so I import them as I receive them. How do I initiate a flow with imported contacts? The trigger is set for when someone joins the list. But since it’s manual, it doesn’t seem to be picking it up.

4262
Dov
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Campaigns and Flows
Restrict Price drop flow to people who've purchased the triggered product

Hi, I want to start sending Price drop flow, but am concerned about one thing - I do not want to send a price drop email to people who have already purchased the product at regular price. How could I implement this?  

1022
Lina
Active Contributor IV
3 years ago
Z
Contributor II
zied_driraContributor II
asked in Campaigns and Flows
Back in stock flow not sending emails

Hi,I set up a Back in stock Flow on my Shopify store. First, I tested it with one of my emails and I received a Back in stock email.After that, my customers began subscribing to the Back in stock list (no problem at this stage). But when I received my stock and updated the quantity in Shopify, the Back in stock Flow didn’t send any email (since 12 hours now).In the Back in stock Flow, I have 54 waiting (corresponds to the customers that subscribed). But none of these 54 requests were sent.I read the other discussions in the forum (such as the one here below) but my settings seem to be ok.I have a free plan and I still have emails credit.I attached here some screenshots describing the problem. Thanks for your help ! 

2793
Dov
3 years ago
R
Contributor I
rachel1990Contributor I
asked in Email Templates and Coupons
Is there a way to use the block repeat feature for an image to show different color of the same item?

Hi there.I am setting up an order confirmation flow and have managed to use the Shopify template to set up a dynamic product image, but if someone orders the same product in different colors, it keeps showing the first color for all images. Can anyone point me in the direction of how to change this? Thanks!

6326
Dov
3 years ago
H
Contributor I
Helen WSContributor I
asked in Campaigns and Flows
Is anyone else having trouble changing the colour of some text boxes?

I can change the background colour, but the text for the font is not working? attached some images of both - any help would be appreciated!  thanksHelen 

17802
H
Contributor I
3 years ago
R
Contributor IV
Rishabh20Contributor IV
asked in Campaigns and Flows
How to restrict 'flow' emails to a specific source

Hi all,We run a Shopify store & there are 3 ways for people to subscribe to our newsletter:1. Pop up on the website (comes up 30 secs after page load)2. Form in the footer3. Checkout page (has a “also subscribe to the newsletter” opt-in/out)Now, we’ve set up a flow where as soon as someone enters the newsletter, they get a “thank you & here’s a discount coupon” email. I don’t want people in bucket #3 as mentioned above to get this, this would be annoying for them to receive AFTER they’ve already placed their first order.But I want them to receive the other future emails as part of the flow. Any guidance on how to set this up? (screenshots would be v helpful!) 

4032
jennym
Partner - Gold
3 years ago
4
Contributor I
46foryoungerContributor I
asked in Sign-up Forms
How do I add fields for SMS signup form?

How do I add company name and privacy term fields for SMS after someone enters email for sign up form?

1383
4
Contributor I
3 years ago
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Analytics and Deliverability
Advice For Switching Email-Service Providers Just Before Black Friday?

I just switched my sign up forms from Mailchimp to Klaviyo last week and I’ve already gotten a few sign ups.I guess I should have thought through this strategy before Black Friday but I happened to see something about it being a good idea to “Warm Up” your list when you switch where your emails are coming from.Do I have time to do that before Black Friday? Am I asking for trouble starting my very first campaigns as big BFCM promotions?I thought about sending my promotions via Mailchimp and ease into Klaviyo, but #1, I was hoping to skip another month of double paying for my newsletters - it’s not a super big deal, but would be nice. Plus, my promotions wouldn’t go to the new sign ups. I suppose I could manually add in Mailchimp.Appreciate any advice on how to proceed. Thanks!

2017
Leslie Nicole
Active Contributor I
3 years ago
J
Contributor I
JjhayiContributor I
asked in Sign-up Forms
Using exit intent for a pop-up form on mobile

Hi there!I have a question about the use of exit pop-ups on mobiles. I know that on desktop they’re triggered by the cursor behavior, right?I have read in this article https://www.klaviyo.com/blog/exit-popups that we could use the scroll up as a trigger. But how can I add this in my klaviyo signup forms? The option “ Show when visitor is exiting the page “ already do this for me?Thank you very much!

43407
W
Contributor I
3 years ago
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