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B
Contributor I
Beancake12Contributor I
asked in Lists, Segments, and Profiles
Shopify newsletter signup form not adding to klaviyo list

I’m using Shopify Dawn theme and inserting a section with email signup, but when I use it the email is only added to Klaviyos contact list, and I can’t get it into the newsletter list.I’ve also tried to create a signup form through Klaviyo and added the embed code to my newsletter page in a custom liquid sectoion, but nothing shows up, it’s just blank.Shopify is in my Klaviyo integrations and vice versa.

9863
B
Contributor I
3 years ago
M
Contributor III
motionrcContributor III
asked in Sign-up Forms
Exit Intent signup form is showing constantly (not following set rules)

We are using Klaviyo with Shopify using their built in integration. Everything has been running smoothly for months until today we noticed that our exit intent popup signup form is displaying on every page refresh even if the user closes the form, already has signed up, etc.  We have the form set to never show if the user already has signed up, and it is set to only show every 180 days once someone Closes (X) the form. It has been working for months, so we are not sure why it all of a sudden will show on every page refresh.  We think it may be an issue with cookies although we have not changed anything with our theme or Klaviyo integration, so not sure why the issue appeared just today.  Is anyone else experiencing this issue? Any idea on what might be causing this and how to fix?Thank you,Mark 

2255
N
Contributor I
3 years ago
E
Contributor I
emiliekmartinezContributor I
asked in Sign-up Forms
Legacy Form - Not adding person to list

Hi! I’m adding in a legacy form section to a Shopify store. I followed this documentation (https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-Form) and am successfully getting people into Klayvio. But when I go an look at my list, they don’t appear.  Here’s what I’ve tried/checked:Used an incognito browser + multiple email addresses never used in this klayvio account Single opt-in on the lists Ensured that the LIST_ID is in the hidden field, and in the post and that I only have one Klayvio form per page and that it has a unique ID for the js to target That I’m getting a success message (200) from Klayvio’s API Tried directly coping Klayvio’s HTML/CSS/JS to the page and updating the LIST_ID and it still isn’t workingAny ideas? It did work for like an hour, and then I cam back the next morning and it didn’t. I didn’t make any changes  You can see the form in action here: https://g50vvbpx2xt0gohf-3671392371.shopifypreview.com    Here’

3042
E
Contributor I
3 years ago
C
Contributor I
carespostContributor I
asked in Campaigns and Flows
Retro send Flow email to new subscriber?

I’m new to Klaviyo and have launched my first flow for new subscribers. I set it up as an email party that began today and will send emails everyday this week. Everything seems to be going okay except some new subscribers joined this morning and I’m unsure how to send the email from today rather than the first automated email to confirm they were on the list. I hope this doesn’t sound too confusing!What I’m asking is, how do I send an email in the flow manually?

1453
stephen.trumble
Community Manager
3 years ago
S
Contributor I
stevegContributor I
asked in Campaigns and Flows
Changed Email Associated with Account--lost email flows

I changed the email associated with my Klaviyo account and now I do not see all the email flows I created.  Is there a way to get these email flows to appear in the “new” email account?

511
stephen.trumble
Community Manager
3 years ago
M
Contributor I
ms0817Contributor I
asked in Email Templates and Coupons
Dot in left corner of email

Hi, when sending a preview email versus sending a live campaign we noticed that there is a white dot in dark mode Outlook in the upper left hand corner of the email- it is only noticed in the campaign- does anyone have any insights on this? https://www.screencast.com/t/JCDaSIEYyjul

861
stephen.trumble
Community Manager
3 years ago
G
Contributor I
guptaanjali538Contributor I
asked in Developer Group
Fetch API giving CORS

Access to fetch at 'https://a.klaviyo.com/api/v1/person/01F783RFPYYKETHTXE5GAWB3R1?api_key=[Moderator_Redacted]' from origin 'https://marvelworldstores.myshopify.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled. i AM GETTING THID ERROR while fetching profile data

24863
David To
Klaviyo Employee
3 years ago
M
Contributor I
MsElevatedContributor I
asked in Campaigns and Flows
Dragging blocks via mobile

How do you drag blocks into the campaign via your phone? I can’t create campaigns on my computer because every screen is white and support was not able to help. Mobile is my only option. 

2181
Dov
3 years ago
C
Contributor I
CentralMarketingContributor I
asked in Lists, Segments, and Profiles
Emails Bouncing that worked last week

I send a regular weekly email to my sales team - all internal addresses. Every week we get 100% delivery success, until today when only 7 of 58 emails were delivered. Nothing changed, so I don’t have. a clue how to resolve this issues.

571
stephen.trumble
Community Manager
3 years ago
C
Contributor I
Cruelty-Free BabeContributor I
asked in Email Templates and Coupons
Unknown tag "unsubscribe_link"

Hi all,I am trying to import Klaviyo’s templates into Shopify, but getting an error Body HTML Liquid syntax error , unknown tag “unsubscribe_link”Han you please help?

5204
T
Contributor I
3 years ago
A
Contributor II
ArtifulBoutiqueContributor II
asked in SMS
What are ALL the steps for multi-languages email and sms lists?

I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.

22897
David To
Klaviyo Employee
3 years ago
F
Contributor I
frwrdskincareContributor I
asked in Campaigns and Flows
Very confused by win-back flow analytics not making sense.

Hey everyone, I’m trying to setup a win back flow for customers that haven’t ordered within 75 days (but have at least placed 1 order).I setup the flow and set a filter, it seems to have filtered out people that didn’t place one in 75 days (which is opposite) of what I wanted. No mater what I do, and back-populate, the status does not change.What am I missing? Is there a way to start everyone from 0 in the flow? https://www.dropbox.com/s/lnu0wcns1jza1g4/winbackflow.png?dl=0

1363
stephen.trumble
Community Manager
3 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
show and hide blocks

How to create show/hide block during campaign and flow.

3512
stephen.trumble
Community Manager
3 years ago
P
Contributor I
penny eContributor I
asked in SMS
SMS Profile Linking

Hey everyone!Question RE linking SMS to a customers existing profile via pop up. If a customer opens a URL from an email and then I present them a pop up to leave their mobile number is there a way that klaviyo can recognise its the same user and update their profile? Or do I have to request both the email and phone number to get this synced to someones profile? Thank you! Penny

1351
David To
Klaviyo Employee
3 years ago
H
Contributor I
hamzabhattiContributor I
asked in Accounts and Settings
Unable To Access My Account

Greetings Klaviyo Community,One of my client gave me access to his Klaviyo account (I don’t know which one of the client). His account was disabled, I was not know this and by mistake I switched to his account and now I’m unable to access my own account. I’m unable to switch my account from one to another. I’m really worried about it, what should I do? Please help.  Thank you!

4391
Taylor Tarpley
Community Manager
3 years ago
F
Contributor I
Farhad HosanContributor I
asked in Campaigns and Flows
Can I Send a Campaign without Integrating with an Ecommerce store?

Can i run a campaign without integrate my e-commerce account? And what i need to run a campaign? 

6131
Taylor Tarpley
Community Manager
3 years ago
T
Contributor I
thewoollythistleContributor I
asked in Campaigns and Flows
Why are profiles stuck in 'waiting' at a conditional split?

Hi there, I am trying to make a flow for customers who’ve bought a specific product with a conditional split to see if they’ve bought another related product.  If Yes, they flow through to a 12 hour wait then receive an email.  If No, they flow to another email.  It seems though that almost everyone is stuck in the Waiting phase of the conditional split and I’m not sure why.Also, only 5 people have moved down to the Yes flow email, and they are all in “review” and no emails have gone out. Can you help me figure out what I’m doing wrong?  Thanks 

10822
Taylor Tarpley
Community Manager
3 years ago
pete
Contributor IV
peteContributor IV
asked in Email Templates and Coupons
Templates are not opened in drag & drop mode when uploaded via Klaviyo API?

Apologies if this has been asked - we have been searching for an answer and couldn’t find one.We just synced up a ton of templates via the Klaviyo API and it seems they all lack drag and drop functionality, but if we manually import the same exact HTML and code and open it as a drag and drop template, it works.Any suggestions?

1454
pete
Contributor IV
3 years ago
E
Contributor II
efferre68Contributor II
asked in Lists, Segments, and Profiles
Send acknowledgment email to user added via API

HiWe have built an integration with OneTrust and since there’s no webhook feature in Klaviyo we are using OneTrust to collect subscriptions and then send users to Klaviyo via APIs.Everything works fine, just depending on the collection point used to collect data OneTrust has capability to send or not the final acknowledgment email with record of consent.Is there a way to send these emails from Klaviyo also for users added to Profiles via API? Thank youfabrizio

1632
E
Contributor II
3 years ago
cfen
Problem Solver I
cfenProblem Solver I
asked in Lists, Segments, and Profiles
Viewed Product Shows in Activity but NOT in Segment

Greetings, We are seeing “Viewed Product” tracked in the activity log, complete with URL, ProductID, Name, and so on. However, when creating a segment to try to isolate users who have viewed a specific product, the segment returns null. I am able to find a user (or group of users) who fit the parameters in the activity feed, but the segment does not include them. Segment setup is super simple:  Any ideas?

1633
stephen.trumble
Community Manager
3 years ago
A
Contributor I
alexpilottoContributor I
asked in Developer Group
Shopify - Klaviyo - Legacy Form

Hi, I’ve built my first legacy form and having some issue while submitting the form.My reference Klaviyo guide:https://help.klaviyo.com/hc/en-us/articles/115005249588-How-to-Add-and-Customize-a-Legacy-Embedded-Signup-FormIssues:When clicking the button “Complete Registration” the button redirect to the list instead of submitting the information to Klaviyo I can’t find any example of LF with $first_name, $last_name etc.. did I implement these correctly?HTML CODE:<form id="email_signup" class="webinar-klaviyo-form" action="//manage.kmail-lists.com/subscriptions/subscribe" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" method="GET" target="_blank" novalidate="novalidate">            <input type="hidden" name="g" value="********">        <input type="hidden" name="$fields" value="$consent">          <input type="hidden" name="$fields" value="WebinarName,WebinarUrl">        <input type="hidden" name="$list_fields" value="$consent">    

12302
A
Contributor I
3 years ago
A
Contributor I
averyeveContributor I
asked in Campaigns and Flows
Scheduling Flows for Black Friday based on Trigger CONFIRM TIME

    I know there is currently no way to schedule flows, but will this triggered action of a subscriber joining the list between 11/18 and 11/28 result in them receiving a black friday welcome code? Thank you. 

2891
stephen.trumble
Community Manager
3 years ago
G
Contributor I
GolautContributor I
asked in Campaigns and Flows
Abandoned checkout leads to old domain

Hi, I need a little help with klaviyo mails. Do someone maybe know why this link of abandoned cart leads customer to my old domain? Everything is working normally except this. Klaviyo is connected to my current Shopify account.  

371
N
Partner
3 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
Change scheduled date and time for a campaign

How to change scheduled date /time in klaviyo.

2662
sachin16
Active Contributor IV
3 years ago
R
Contributor I
RetentionRobContributor I
asked in Sign-up Forms
Multi Step Signup Form

We enabled a Multi Step Signup form to capture email first, then SMS. One is for desktop and one is for mobile and they are both set to show to target non-Klaviyo profiles. Step 1: Email FirstHas an email input field and a button.  Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome email flow After Submission it is set to show the next stepStep 2: SMSHas an phone number input field and a button.  Button Action: Submit Form They should be submitted into a specific list that is set to trigger a welcome SMS flow After Submission it is set to show the success messageI am noticing that customers are not being sent into the welcome email flow after submitting the first step so I have a feeling they are only being added to the specific list  after completing both steps of the form. How can I change this so that each submission is accounted for individually? 

1472
alex.hong
3 years ago
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