Skip to main content

Solved

11327 Topics
J
Problem Solver II
jmacmanProblem Solver II
asked in Integrations and Reviews
[Shopify] Viewed Product Image Empty

I really want to get this Viewed product script to work and I’ve been trying for three months now. I’m using Shopify and just to start from scratch, I completely removed all instances of the Viewed Product code from the entire store, so with that being said, I should show that the integration should be off, but my store is showing the integration enabled.  So assuming that this is correct and the Viewed Product integration checks out and is working, then why am I getting Blank products as per the image. When Blank products show up, then it sends an email to the customer automatically, but the email looks broken, because no product image is attached. How do I stop broken product views. I know this is a known issue, because I’ve seen others posting about it and there is no resolution.   

4222
J
Problem Solver II
3 years ago
R
Contributor IV
Rishabh20Contributor IV
asked in Campaigns and Flows
Flow not working - pls help debugging!

Hi all, I’ve created a product specific emailer flow but that’s not shooting the desired emails. Sharing screenshots below-Flow to trigger as soon as an order is “fulfilled” on Shopify AND the item name must contain “FOR 3 YEARS”Test order I placed and marked as “fulfilled” on ShopifyConfirmation proof that the order was “fulfilled” AFTER the flow was created 

1634
stephen.trumble
Community Manager
3 years ago
K
Contributor I
KlavinoobContributor I
asked in Campaigns and Flows
Why is my segment triggered flow not sending emails?

Set Flow > Email to ‘Live’ Set Flow > Trigger Setup to ‘Birthday Month’ segment Set demo profile birthdate to ‘10/09/2021’ My demo profile shows in ‘Preview Trigger Setup’ screen. It is the only profile with a birthday value Demo profile shows in Segment screen Wait 15 minutes (or more) No recipient activity displayed in Analytics No emails received. 

6626
stephen.trumble
Community Manager
3 years ago
E
Contributor I
ehud123Contributor I
asked in Lists, Segments, and Profiles
How to edit the Confirm Your Subscription email?

hi i want to edit the confirm your subscription email but it not let me edit somefields in the email someone know how to edit it?i can edit the button and the text down and the confirm your subscription how can i edit them?

17246
S
Contributor I
3 years ago
N
Contributor I
NebraskabisonContributor I
asked in Campaigns and Flows
Campaign started sending again 2 days after it was originally scheduled?

Hi!My most recent campaign has just in the last hour started sending out again to a small group of our list. So far it’s around 300 and the number keeps climbing.This is a problem because it was about a sale that has now ended - and we are even out of stock on the item it references. Does anyone know why this would be happening or how I can make it stop? Thank you!

3791
David To
Klaviyo Employee
3 years ago
WAES footwear
Contributor I
WAES footwearContributor I
asked in Campaigns and Flows
Help! Will an archived campaign still send?

I have a cloned campaign i don’t want to send to a few recipients, which is paused for 16 hours due to ‘smart send’ (i.e it has been sent already) and I have  archived it. So will it still send in 16 hours from the archive? I want to delete but there is no option…  Please help :) 

9823
Dov
3 years ago
W
Contributor I
WWNYCContributor I
asked in Campaigns and Flows
Cannot View Hyperlink in Body of Email

I am creating a pre-launch campaign being sent via email where I am inviting people to visit our website. I have created a hyperlink (visit our website) but it shows up as a blank in the body of that email. Will it be visible after it’s sent out or I have done something wrong?Thank you!

2342
W
Contributor I
3 years ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Lists, Segments, and Profiles
advanced segmentation/ how to create a segment within a segment

Hi folks.This should be a very simple thing, but I cannot figure it out, and it’s driving me nuts.How do I create a segment with the following conditions?subscriber is in the USA or is in Canada or is in the EU, AND consent contains “email”The problem is, you can use an inline OR in an AND, but you cannot use an inline AND in an OR. So that last condition is just not possible.First I thought I can separate that last bullet into its own segment, let’s say “Consented EU subscribers”. That way I could potentially change my first segment conditions to this:subscriber is in the USA or is in Canada or is in the segment called “Consented EU subscribers”But of course there’s no such thing as “if someone is in or not in a segment”. So, I cannot create that third condition.My brain hurts. Any suggestions?Thanks,-oo

3795
Mailbox Manny
Partner - Silver
3 years ago
M
Contributor I
MelitaMContributor I
asked in Email Templates and Coupons
'Name' field displaying with } in Email Preview

Hi there, I am having trouble with the code in my email templates. I am updating the Shopify notification emails and then replacing the standard shopify email code with the klaviyo code. When I bring over the code the ‘first name’ always appears with a } bracket at the end of it. See below:  I cannot figure out what part of my code is bringing this through. Please see the code listed below for reference:  <tbody> <tr> <td class="kmTextContent" style="padding-top:18px;padding-bottom:18px;padding-left:18px;padding-right:18px;" valign="top"> <p style="padding-bottom:0; text-align:center"><span style="font-size:18px;"><b>Hi {{customer.first_name}} </b><b style='font-family: Poppins, "Century Gothic", sans-serif; font-size: 20px;'>}, this is Melita From Littlelys</b><font face="Poppins, Century Gothic, sans-serif"><b>. W</b></font><b style='font-family: Poppins, "Century Gothic", sans-serif; font-size: 20px;'&g

962
M
Contributor I
3 years ago
M
Contributor I
michaelmContributor I
asked in SMS
SMS "bot" creation for automated responses

Hi community!I have a concept for an SMS “bot” that I’m trying to build using my Klaviyo, and I’m wondering (a) if it’s feasible and (b) how to best tackle it.This is the ideal flow:new customer signs up for SMS list SMS prompts customer to provide zip code customer provides zip code SMS provides information based on that zip code (i.e. a NYC zip code will lead to response, an LA zip code will lead to another response, and a zip code in the middle of nowhere will likely prompt them to check back later)If there is not a good integration for zip codes, here’s an alternate flow that would work:new customer signs up for SMS list SMS provides customer with a list of cities (8-20) customer replies with city of interest from that list SMS provides information based on that cityIs this beyond the capability of Klaviyo? Is there a different program I should check out?Thanks in advance!

1904
M
Contributor I
3 years ago
M
Contributor I
MelitaMContributor I
asked in Sign-up Forms
Trouble Embedding Klaviyo Sign Up Form into Website Footer

Hi everyone, I am having trouble embedding my Klaviyo Sign Up form into my Shopify Debut Theme Footer. When I open up my footer.liquid file the code doesn’t look like the code listed on the Klaviyo instructions so I am unsure on the location to paste my sign-up form code. This is what the ‘copyright’ snippet of my footer.liquid code looks like:       <div class="grid__item {% if show_selectors or show_payment_icons %}one-half{% endif %} small--one-whole site-footer-item-tall">        {%- if social_icons -%}          <ul class="list--inline site-footer__social-icons social-icons site-footer__icon-list">            {%- for social in socials -%}              {%- assign social_link = social | prepend: 'social_' | append: '_link' | downcase -%}              {%- assign icon_link = social | prepend: 'icon-' | downcase -%}              {%- if settings[social_link] != blank -%}                <li class="social-icons__item">                  <a class="social-icons__link" hre

4942
M
Contributor I
3 years ago
H
Contributor I
Helen_gameContributor I
asked in Integrations and Reviews
facebook lead form integration

Hi I just integrated klaviyo with my facebook lead generation ad.I sync the lead form with a list in my account. I setup a welcome series for the list.So once my lead form gets a lead, the new lead will automatically receive a welcome email, is that right?I cant test this myself, so I’m worried if it really works. This is important since I’m offering the lead I promised in the welcome email. 

2203
stephen.trumble
Community Manager
3 years ago
S
Contributor II
Steven PContributor II
asked in Developer Group
SMS consent text fired unnecessarily.

Hi all, I’m working to send SMS consent texts programmatically, however I’m seeing some unexpected behavior. If a profile has already consented to SMS, and the profile subscribes again, they receive a second opt in SMS message. E.g. hitting the subscribe to list endpoint will sent duplicate SMS consent messages, even if the customer has already consented to SMS. The way I’d expect this to work, is if the customer has already consented to receiving SMS messages, they aren’t sent a second consent text if the subscribe endpoint is hit. https://a.klaviyo.com/api/v2/list/LIST_ID/subscribe?api_key=PRIVATE_KEY{ "profiles": [ { "email": "george.washington@klaviyo.com" }, { "phone_number": "+13239169023", "sms_consent": true } ]} A workaround for this I could implement would be fetching the profile before the subscribe endpoint is hit, to see if they’ve already consented to SMS, and if so, don’t pass in the sm

2535
alex.hong
3 years ago
R
Contributor IV
Rishabh20Contributor IV
asked in Campaigns and Flows
Set-up product specific replenishment flow emails

Hi all,We are sell subscriptions to kids activity boxes via our shopify store (something like lovevery). We have 12 boxes for kids in the 3-5 year age bracket (1 box for every 2 months). I want to set up an email flow depending on the most recent product purchased by the customer. For e.g. if someone buys Product A, I want to send them a pre defined email every 2 weeks. Can someone help with this? Our subscription is designed to send them a new box every 2 months, hence between any 2 months people receive 4 emails from us (1 every 2 weeks). Thanks!Rishabh 

11183
David To
Klaviyo Employee
3 years ago
K
Contributor I
kylie_chContributor I
asked in Campaigns and Flows
Cloning a flow email into a campaign (ie to send to every profile now!)

Hello, looking for help please as very new to all this.I set up a flow but then obviously didn’t get any of the conditions right and it has only sent to some people in my list not all (as intended). Is there now a way to replicate this email and send as a campaign so I can push through to all my subscribers? Fairly urgent as includes a code to access my store on launch!Thankyou

7191
David To
Klaviyo Employee
3 years ago
S
Contributor I
StrawhouseContributor I
asked in Developer Group
Can I trigger multiple refund events for a single order through the API?

Hello,I have an order that includes multiple items. If the items are refunded separately at different times, I would like to send a Refunded Order event for each of them. It seems like Klaviyo is only registering the first of the refund events. Is it possible to send multiple refund events for a single order?Thanks!

1732
S
Contributor I
3 years ago
R
Contributor I
rebecca911Contributor I
asked in Sign-up Forms
accessing all fields on form in customer profile

I have a form active on my site that allows the customer to complete a sample request form which includes their mailing address. However, I cannot see the mailing address in the customer profile. It’s collecting the information, so I know it’s somewhere, but how do I get it to display in the customer profile?

3131
David To
Klaviyo Employee
3 years ago
G
Contributor IV
GregContributor IV
asked in Sign-up Forms
"An error occured when submitting. Please try again later." Signup form is broken. How to fix it?

Hello, I read all the google subjects on this matter yet no one found solution.I am using an adblock and because of that I am unable to finish signup email.On my iphone signup form isn’t even available..Never had this issue on any website doing a signup form.For those who would like to try and maybe figure out what is going on:www.essencehouse.co"An error occured when submitting. Please try again later." I am launching a product in few days and my squeeze page does't work which is a killler for me.Thank you for any help given, I am forever grateful.RespectfullyGreg

292512
Dov
3 years ago
E
Contributor III
EmpoweringWomenContributor III
asked in Lists, Segments, and Profiles
Can I Update Several User Profiles Locations At A Time?

Hi there,  We uploaded profiles without a city, province or country to Klaviyo. We have since deleted the lists they were in and they are now a part of our master list. Is there a way to bulk these profiles and add their location? Can we simply re-upload our CSV file, and will Klaviyo add to the already existing profiles, or will it create new ones? Hope someone can help! Thanks!

2232
E
Contributor III
3 years ago
C
Contributor I
CoverandQuillContributor I
asked in Sign-up Forms
Link Klaviyo to Shopify banner

Is it possible to link my Shopify banner to my Klaviyo pop up sign up form to gather email addresses from the banner? I do not have an embed code to copy and paste when I’m in my sign up behaviors. Where else could I locate that? 

4834
Taylor Tarpley
Community Manager
3 years ago
A
Contributor I
amarin27Contributor I
asked in Campaigns and Flows
List-triggered welcome series

I set up a Welcome series triggered by the list “Newsletter”. You subscribe to this list through a pop-up. The list has gotten 50+ subscribers but the welcome email has only been sent to 6 people. Why is this? 

1392
A
Contributor I
3 years ago
L
Contributor I
LisaBre
asked in Campaigns and Flows
How can we build an automated flow that repeats itself after receiving the last flow campaign?

We want to build an automated flow that repeats itself after receiving the last flow campaign (the customer is in a loop). How can we build the flow so that existing customers (and new customers) also enter the flow?

9554
alex.hong
3 years ago
3
Contributor I
3000month2021Contributor I
asked in Accounts and Settings
Shopify Impluse theme and Klaviyo Integration

Hi,1. View products - We have added the snippet but it doesn't seem it's working as the screenshot.    can you please check if it is working or not. If not what do we need to do?2.Active on site - We have never added a snippet but when we follow the instruction of "Testing the Onsite JavaScript". We actually got "Data received green button".How to confirm it’s really done ?If it’s not actually done,  and it can be added to main.product.liquid (just like the snippet for view products do) should the snippet be added  above or below "view products" snippet?3. Web tracking snippet- We were told we need to add the snippet but we don[t se any instructions on your pagehttps://help.klaviyo.com/hc/en-us/articles/115005080407#how-to-manually-add-onsite-javascript10Do we need to add this snippet or not? If so, can you point to us which code and to be added to where? Thank you!

2092
3
Contributor I
3 years ago
J
Contributor I
Jo EricksonContributor I
asked in Campaigns and Flows
How can I Show/Hide different buttons depending on different tracking carriers?

Looking to see if we can show various buttons based on shipping carriers. My guess is this needs to be done in the dynamic content dialogue box, but I don’t see any contains logic in the documentation. Is the below possible?The buttons will split between UPS tracking and FedEx Tracking. We'd like to say:When {{ event.Deliveries.0.carrier }} contains FEDEX - show FEDEX buttonWhen {{ event.Deliveries.0.carrier}} contains UPS - show UPS button

2591
Taylor Tarpley
Community Manager
3 years ago
T
Contributor I
TartajContributor I
asked in Analytics and Deliverability
How Do I Create a DNS? / Como crear dominio dns?

necesito saber cómo solucionar el error que me marca en cuestión del dominio DNS (FRON & REPLIES)  

4631
Taylor Tarpley
Community Manager
3 years ago
Terms & Conditions

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy |
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.