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F
Problem Solver I
FannyProblem Solver I
asked in Campaigns and Flows
Where do I access Chat support if I'm a paying customer?

I just sign up forKlaviyo, created my first newsletter.. Ready to be send but I still have technical issues, questions and need someone who can check ‘all is set-up right’ to be send…In the last weeks when I had question (to be sure I will try Klavyio) the support Customer was awesome, and since I’M paying, it’s really difficult to have response! So is there a chat?Thank you for your help!

471
alex.hong
3 years ago
J
JohnbNew Member
asked in Integrations and Reviews
Magento 2 Sync failing With Klaviyo

We’re trying to Sync Magento 2 With Klaviyo, - We’ve done everything correctly. - However we can’t even figure out exactly what the error is as all we’re prompted with is the message below.  Your Magento 2 integration's periodic sync has failed.Klaviyo is receiving server errors from Magento 2.Please check Magento 2 and update your settings to re-enable sync. If you have any questions, please contact our Success Team.

17547
David To
Klaviyo Employee
3 years ago
A
Anonymous
asked in Lists, Segments, and Profiles
Adding existing profiles to a list

Hi - I have a group of existing email customers from shopify that were added to klaviyo, but were not added to the “newsletter” list. I can see them in klaviyo and can see that they are marked as consented to marketing, but I can’t find a way to add them to the newsletter list. Any ideas?Thanks

45224
David To
Klaviyo Employee
3 years ago
R
Contributor I
Richardt96Contributor I
asked in Integrations and Reviews
"myshop.myshopify.com is currently unavailable."

Hi there, When I’m trying to connect my shopify, I get the  “myshop.myshopify.com is currently unavailable” How can i resolve this issue? Kind regards,Richardt. 

1692
Dov
3 years ago
S
Contributor I
stephenkContributor I
asked in Integrations and Reviews
Need to stop sending POS orders to klaviyo from magento

We are using Magento 2 integration with Klaviyo and our store has orders coming from two sources. One from magento site and other from POS system. We do not want to push POS orders to Klaviyo. Is it possible ? If so, How can it achieve? 

491
David To
Klaviyo Employee
3 years ago
S
Contributor I
stephenkContributor I
asked in Integrations and Reviews
Need to show Magento Base Image on each items in Placed Orders

Once placed orders in magento 2 are synced with Klaviyo, ordered product image is always showing as first image assigned in magento store. How we can show the product image in klaviyo which isselected as Base image in magento.

5463
Dov
3 years ago
L
Contributor I
lewisclementsContributor I
asked in Analytics and Deliverability
Analytics on Deleted Flows

Hi,I deleted one of my flows but still want to look at analytics on it. Is this data stored anywhere?Thanks,Lewis

2011
Dov
3 years ago
M
Contributor I
mermaidzeliContributor I
asked in Lists, Segments, and Profiles
Flow not sending to all subscribers in the Segment used as trigger

Hi!  I created a Newsletter flow and used a Segment I created as its trigger. I have over 5,000 subscribers from my mailing list on this Segment. The number also keeps on growing as some more conditions are met from people who are on our Shopify.  However, of the 5,000 emails included on the Segment, only about 100 emails were delivered when I tested the first email on the flow. I was wondering why would that be?   Would appreciate your suggestions and help as I am getting quite frustrated   Thank you!

1833
M
Contributor I
3 years ago
T
Contributor I
tagriffithContributor I
asked in Sign-up Forms
Create Popup Form to Collect Data without an Email Field

I am trying to create a 1 question survey for visitors coming to our site. We currently have a subscription popup that activates 7-8 seconds when someone is on the site. We are getting some people to subscribe and we are able to ask them the survey question “Are you currently bald”.However, we want to have a popup that fires as soon as someone comes to the site that just asks the question. We are not looking to collect email addresses. We just want to know the percentage of individuals coming to the site that are bald. This will help with advertising later on. I was able to successfully create the popup WITHOUT an email address field, but the data doesn’t seem to be sent to Klaviyo without having the required email. Is there a way to do a custom report to see this information? We are not wanting to use a third party integration due to security processes and approved apps. ANY HELP WOULD BE APPRECIATED! 

8441
alex.hong
3 years ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows
Displaying an image from a company's website when a certain product is ordered

Hi.I’m in the middle of a post-purchase flow. One of the email messages in the flow is supposed to contain an image that links to an instructional video (a YouTube video that’s embedded on the company’s website). The image in the email is based on which product(s) a customer purchases. The company’s shop uses Shopify, but the images I want to display aren’t hosted there. Is it possible to use an if/else statement to display the image, its alt tag and link? What I’m thinking is that a certain image would be displayed based on the product ID (if productID = Product X’s ID, then display Product X’s image and have it link to Product X’s instructional video). If the customer ordered more than one product, I’d like to have images show for all the products that they purchased (note: there are only four products in total, so four would be the maximum number of products shown at once).Thanks in advance!

2641
alex.hong
3 years ago
J
Contributor I
jarrkotContributor I
asked in Accounts and Settings
Account disabled

my account just upgraded 400$ less than 6 hours but why when i log back in, it says my account is locked, i need to know the reason, my friend's account is also in this situation

963
David To
Klaviyo Employee
3 years ago
S
Contributor I
SergioCContributor I
asked in Integrations and Reviews
Best practice for Mailchimp sync in multi-store scenario

Hello, We wanted to migrate from Mailchimp to Klaviyo using https://help.klaviyo.com/hc/en-us/articles/115005254948We have a single MC account with a single Audience. However, we will have 3 separate Shopify stores (instead of multi-currency) so we will need three Klaviyo accounts. What would be the best practice when using this integration?I can think of dividing the Mailchimp Audience into three Audiences (as best as possible since some subscribers non-purchasers may not fall in the right bucket). Then run sequentially the Mailchimp integration across the three Klaviyo accounts, using for each one a specific Audience. Alternatively, we could import all the data into each Klaviyo account, then delete the users but I guess that’s way more dangerous :) Many thanks for your thoughts!Sergio

2192
Dov
3 years ago
S
Contributor I
SamuelKowContributor I
asked in Accounts and Settings
Adding Users to an Account - Not Working Properly?

Hi All! I have a kind of weird issue going on, I’m hoping someone will be able to understand it. So my agency manages several clients’ Klaviyo accounts, and I would usually log into my coworker’s account, who has access to all of the clients.Last week, I went in and added myself as an admin for all of these clients, so that I wouldn’t need to login to my coworker’s account every time. Well, it did give me access, as I can see the accounts in the drop-down when logged in to my account. However, when I click on any of these, it acts as though that account is brand new, and wants me to set up everything for each client. Obviously the accounts are already set up, so I’m a little scared to touch anything when logged into my account, as I don’t want to accidentally wipe any of the data. Thoughts? I’m happy to clarify further.

4893
David To
Klaviyo Employee
3 years ago
E
Contributor I
elsalescorpContributor I
asked in Campaigns and Flows
Reviews and how to remove products with variables?

I’m looking to modify the standard review block in a flow to display all products but the product with the variable attribute “0”. All other products 1-∞ are fine, I have a product that is automatically added to all orders at checkout and do not want it to show up in the flow asking for a review. Ive gotten pretty close, but not been successful. If I get everything else working then the images don't show up. If I Get the images to show up then nothing else works. PLACEHOLDER IMAGE:item.product.images.0.src|missing_product_imageLINK:{{ organization.url|trim_slash }}/products/{{ item.product.handle }}

3991
David To
Klaviyo Employee
3 years ago
M
Contributor IV
MeetAminContributor IV
asked in Integrations and Reviews
Cannot add customers from registration to klaviyo on wordpress

Hey guys I’m trying to add the the legacy form and I added some code and changes to the present wordpress form but it seems like api is working it does reads the class with list id and sends detials to klaviyo but then i cannot add customers to wordpress, any idea how can i do it? 

3431
Dov
3 years ago
M
Contributor I
Martin_DeeContributor I
asked in Email Templates and Coupons
How to use Show/Hide Logic for Custom Properties using List Data Type

Hi,I was trying to make specific blocks in a template show or hide based using the condition structure:person|lookup:'Account_Owner'=’Martin Dee’In this instance ‘Account_Owner’ is a custom variable stored in the list and ‘Martin Dee’ would be one of the values used in that varaible. I could not get the system to accept this condition as being valid and I got an error message every time I tried to save it.  In the end I got the template working successfully using the condition structure of:'Martin' in person|lookup:'Account_Owner'But, I’d still like to understand what I was doing wrong in the first example. Can anyone explain it to me please?

10292
M
Contributor I
3 years ago
N
Partner
NJVasicPartner
asked in Campaigns and Flows
Improving Campaign Performance - Open Rate, Email Conversion, Deliverability

Hi everyone,The company I work for has two websites and both utlize email marketing via Klaviyo. The first sells men’s grooming products - razors, aftershaves, balms, soaps, etc. The list size of this one is nearly 22,000. The segmentation we have has mostly been based on engagement, but now we’ve moved to Non-Purchasers/First-Time Purchasers/Repeat Customers, and the second one performs worse than the first. With that in mind, we’re seriously struggling with campaign performance. I’m coming from an agency, so I’d say our emails look decent, especially because I’ve seen emails which look far worse in all aspects, but perform better (in other industrise, however.The second sells surfing gear - surfboards, wetsuits, bags, etc.The list size is nearly 5,000, and we’re sending to the Master list, as we’re seeing 20-35% open rates and about 1.3% - 2.6% click rate, but once again, struggling with conversions.I’m not sure what to do anymore. We send about two campaigns per week or less, and it

3644
N
Partner
3 years ago
O
Problem Solver I
OBDTeamProblem Solver I
asked in Analytics and Deliverability
Re-ordering the web tracking parameters

Hi all,We have implemented the Klaviyo web tracking for viewed products and added to cart events on our Shopify site. The tracking is working but we want to reorder the parameters e.g. Compare at Price shown after the Price. is it possible to re-order the parameters that send from the site to Klaviyo? They are brand, product title, price etc. It seems that they are ordered alphabetically. The code in Javascript is well adjusted but, perhaps we miss something. Please have a look at the screen capture below as a reference:https://sharex.kraftha.us/arpa/2021/08/chrome_jgwwpBN2tJ.jpgThank you in advance,

684
O
Problem Solver I
3 years ago
J
Contributor I
jwalk86Contributor I
asked in Lists, Segments, and Profiles
Syncing Subscribers to a Klaviyo Newsletter via Shopify Account Registration Page

HI all,I have just realized that when ever users create a new account, their account are added to email subscribers in shopify automatically and klaviyo are not syncing those list at all?my pop up and newsletter feature both works with no problems.I tried syncing, but my email subscribers just get stuck there.Any idea>?

2162
Dov
3 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Email Templates and Coupons
brand template

During new brand campaign how will design template and attach in campaign content.

462
sachin16
Active Contributor IV
3 years ago
sleepingdog
Problem Solver I
sleepingdogProblem Solver I
asked in Email Templates and Coupons
Dynamic Table Block - where am I going wrong?

Hey all! We are running into some issues with our dynamic table blocks not showing any of our abandoned cart content. Our templates are built outside of the Klaviyo Drag & Drop builder so all dynamic content is done in HTML.A suggestion from Klaviyo help was to build the block in Klaviyo temp builder and export in HTML to pluck the structured code to insert into our template. We have done so but coming up short when we import the temp back into Klaviyo. The block is rendering the expected results in the D&D builder inside of Klaviyo but not rendering any results outside in our HTML template. Where are we going wrong?! Code below. Row Collection = event.Items | Row Alias = item<table border="0" cellpadding="0" cellspacing="0" class="kmTableBlock kmTableMobile" style="border-collapse:collapse; mso-table-lspace:0; mso-table-rspace:0" width="100%"> <tbody class="kmTableBlockOuter"> <tr> <td class="kmTableBlockInner" style="border-collapse:c

12675
David To
Klaviyo Employee
3 years ago
J
Contributor II
JulienLdtContributor II
asked in Developer Group
Subscribing user to a list using the API

Hello everybody, I’m integrating a popup for newsletter susbscription on a Prestashop website and I want to send the email registered to the API “list subscription”.I already have an hook which is call after a newsletter subscription and call the “subscribeCustomer” function of the KlaviyoApiWrapper class with params: “email” => customer@mail.com and ‘customerProperties’ => [] The function is succefully called, but the problem is on API call I think, on “subscribeMemberToList” function, i have a request to:url: https://a.klaviyo.com/api/v2/list/(my_list_id)/subscribewith this body: {    "profiles":[        {            "email":"exemple@mymail.com",            "$phone_number":null,            "$first_name":null,            "$last_name":null,            "$source":"PrestaShop",            "$consent":[                "email"                ]        }    ]} And the request return an empty response with the status code 200 (success), but nothing is add on my list. I already tried to ch

15963
jallain
Klaviyo Employee
3 years ago
I
Contributor I
IainContributor I
asked in Integrations and Reviews
Recharge and Klaviyo integration - what am I missing

Hi folks, scratching my head regarding integration with ReCharge.  Hopefully there is sufficient context in here that people can point out what step I may have missed or done incorrectly.In support docs/instructions, it states that I need to integrate/connect with Klaviyo from Recharge first:This is done and API key accepted.  Nothing shows up in Klaviyo however, and any backfill or sync doesn’t seem to do anything.When I go to see if I can enable the integration from Klaviyo side I get this:Now, this is a very new Klaviyo workspace and I am learning as I go so is it possible that there could be a background setting that needs enabling before this all works?Admin tells me my “Shopify store is connected” in green, however any Shopify sync in integrations seems to be permanently pending (it has stayed like this throughout)Is it the case that Recharge can’t work without the above singing along, or is it (as I suspect) that some background account setting needs to be changed.Hopefully this

5517
jallain
Klaviyo Employee
3 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows
Creating a campaign

I want full campaign brand demo with design and published.

481
David To
Klaviyo Employee
3 years ago
N
Contributor I
nitishranaContributor I
asked in SMS
Profile just for SMS

Hi,Can we create a profile / import contacts without having email ? Purpose is to use the profile only For SMS, not email campaigns.I checked this post -  and found that it is possible using api or import. I tried the same - both by keeping the values in email column empty and removing the email column altogether in csv. However, got this error  

491
David To
Klaviyo Employee
3 years ago
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