Solved

Hello, My problem is that {{ event.extra.responsive_checkout_url }} returns mystore.myshopify.com as oppose to mystore.com. I asked support and they said I should change that from Integrations → Shopify → Store URL However, that was misleading advice as the Store URL must follow the pattern mystore.myshopify.com I am not sure how to fix this. I obviously don’t want to send my potential customers to another URL than my store’s. Thanks in advance

Hi, would it be possible to create a signup form / pop up based on the customers cart value? For example to inform the customer that since they have spent over £100 they can claim a free item? At the moment we are using JustUNO for this but would prefer to be using Klaviyo if possible. Thanks in advance for any help!

Klaviyo sign-up form not dislpaying on Webflow site.I am having trouble viewing my sign up form on my Webflow site. I have installed the snippet code (as per Klaviyo suggested), I have made sure it’s within a container in Webflow, published it, and I am not able to see it displayed. I went to the published site in a separate tab, and I do see that the code is sitting there where it should be through “Inspect” on Google browser. Am I missing something? I have done this before, put Klaviyo sign-up forms on many sites, but my luck here is just not coming through. Any ideas? Thanks.

Hi everyone i’ve a problem i cannot fix: i need to insert the link of checkout on the word “click” and the {{ event.extra.checkout_url }} doesn’t work.I need help, thank you!

Hi,I use woocommerce & flatsome theme, I have setup an abandoned cart flow and cannot seem to get this working. I have read that there may be issues with having a single checkout page, which is restricted to my theme, but surely there must be a workaround? Can anyone help

Hi Dev Team,I have a question regarding Klaviyo API. Is it possible to extract the total number (distinct count) of active subscribers in each lists & segments via the API?Thank you in advance. Best,Debora

Hello,we recently decided to move from our old ESP to Klaviyo and unfortunately I’m experiencing some issues on the deliverability for our 2 German accounts.In particular we get are getting bounce rate between 4 and 8% due to the large amount of @t-online.de address we have in our lists which are all bounced.Is there some solution/best practice to avoid this problem and set those t-online.de email as “safe”?Thanks in advance for the helpAline

Hi there, I have a drop down on my sign up form for klaviyo for shoe sizes however on mobile the drop down option doesn’t seem to work. I am not able to scroll further down the options and select larger sizes. Any help?

Hi Community,I have a client who provides Gift Vouchers to purchase online. We would like to be able to send an email to a customer who has purchased a Gift Voucher and use the product order number as the unique ID so when the customer receives the email it has the product order number in the emailCan I create a segment that can trigger an email to be sent to the customer when they purchase the Gift Voucher that has the product order number in the email? Like an order confirmation email only its showing as a Gift Voucher.The unique ID has to be the order number as their system is set to match that to the Gift Voucher  

Morning Team - this week we’ve seen our open rates drop by 1/3 and then ½ against our averages. Presumably due to the IOS changes? Our CTR are also down. Is anyone else seeing this? Any suggestions for how to combat it?ThanksRob

Hi ! Does anyone have a solution how to create dynamic coupon code in Klaviyo with the settings that a customer has to buy something different, to get a specific product for free. Something like Buys X gets Y for free. Is this possible? Or do you know a workaround how to set this up? Would be super important. Thank you! 

We have just moved over from Mailchimp to Klaviyo & are currently moving over customer data that has been captured during the move. Out of 60 customers, 40 of them failed to upload due to a formatting erro which I believe to be the format of the dates. Once I make the changes to this data & upload to Klaviyo, how can I overwrite this duff info (date format being written wrong way) to ensure it doesnt happen again?

We advertise in Facebook,this is our landing page:https://www.cozyfash.com/detail?id=b2620116-b95d-42c8-8fdf-1eb8d249892e&path=ak_5684ftc193_ym&atm=1&cl=ro_ro&u=23849973424720762&aid=23849973424790762I want to create  an Abandoned Cart Flow,our order process is as shown below,when someone submit his Email,but not click”placed order”,start the flow,Thanks for your help. 

My client has embedded a form on two separate pages, here and here. On the first link the form loads all the time. The second link the form does not load at all. I can see it in the html, but the form still does not render at all. I’ve gone through the form troubleshooting tips on this blog post, but still the form is not loading as expected. Why would it load on one page but not the other? Each page uses the exact same form id. <div class="klaviyo-form-VuKmsx"></div>So frustrating for my client. What gives? 

I am trying to setup a paid monthly subscription via stripe. Our website is built on Webflow and currently they don’t offer subscriptions so ecommerce through them isn’t possible yet.  So until then we just link buttons to a stripe checkout to capture the payment details.We are trying to use Zapier to automatically add them to our list inside Klaviyo which will automatically send them a welcome email and sms. The email has always worked fine just not the sms. I was told to use this article to help with that https://help.klaviyo.com/hc/en-us/articles/4407486310683-How-to-Send-Consent-to-Klaviyo-via-Zapier#troubleshooting-tips5 . I set it up but now I’m not sure what the Zap should be to get the info from Stripe to them send the consent/subscription to Klaviyo.

I’m looking to do a short survey, and my first thought was to use a Klaviyo signup form embedded on a page, or alternatively use typeform. With either solution it still seems like it’s a requirement to add the subscriber to a list, but what happens if you have multiple lists the subscriber could have originated from? I have multiple lists named by entry point/location.For example, I have a “subscribe and save” list, where visitors answer some questions on an embedded form to get a discount and subscribe… I also have a list for people who subscribe via checkout, and an old “newsletter” list for subscribers that came over from a previous mailchimp integration. If a subscriber from the “subscribe and save” list completes the survey, but the survey form adds them to a “survey completed” list, does that overwrite any record of them actually subscribing to us via the original “subscribe and save” form? I don’t really want to create another list for survey participants but it seems like I hav

Hi, I've just come to Klaviyo from Constant Contact. I've created my first popup with an offer for signing up, and I've created a ‘welcome’ email, but I don’t know if / or how / they work together. Sorry, I’m new to this and would appreciate your help understanding how this works. All of my CC contacts and campaigns have been imported here, but I really don’t know if my new signups are receiving an email with the offer. Please point me in the right direction.Most appreciated,Nancy

Hi! So I got an automation from an ecomm business using Klaviyo and Shopify that was based off searching a specific product onsite. The email was essentially “we saw you searching for this on our site!” Does anyone know how trigger such an automation? I’m guessing it may involve APIs. Thanks so much!

hi,I’ve created a price drop flow and email using klavyio library. Now i’m trying to see a preview, test email to make sure all the data populates properly.I’ve dropped the price of an item. I see that item in the price drop report.My flow is set as manualI’ve browsed my self that product before the price drop (being logged in)BUT i am not seeing any email in “review” mode at all so I cannot see preview email…. also don’t understand why i’m not even getting into the review. 

Hi there,i have worked my way threw the Klaviyo Help Center and definetely learned a lot. What i still can’t find, either in the Help Center nor here in Community forum, is actually on how to view ALL my contacts in the profiles tab.I read that you can only see the recent 50 profiles but i would like to actually scroll threw ALL of my profiles.I use Klaviyo threw the Shopify Integration.Maybe someone can help me out here. Would be appreciated!Best regards,Laurenz  

Hey I need to send emails to my customers when they reach a smile.io points balance. I have integrated it long ago. What I want is for email to be sent at 500, 1000, and 2500 points. I have set up a smile.io segment as a trigger. However, is this correct way to send emails when they reach above target?? 

Hi there! I got my benchmark statistics and I am having issues with my browse abandonment bounce rate. Does anyone have any suggestions on how to improve this?  Thank you!

Hi there! I’m trying to add a custom fonts to my email template following these instructions and establish my fall back fonts.My desired brand font ad fall back fonts:Desired branded font: Poppins Fall back font 1: Open Sans Fall back font 2: New York Fall back font 3: san-serifMy questions:Is there a limit to the number of fall back fonts you can have? Is 3 ok? What code should I use to best execute my desired brand font and fall back fonts? Open Sans is known to be a good default web font but it is not available in Klayvio. Do I need to add the font URL for Opens Sans or can I just list the font? Code - this is the code I’ve drafted for reference: <style type="text/css">@import url('https://fonts.googleapis.com/css2?family=Poppins:wght@400;600&display=swap’);  p, h1, h2, h3, h4, ol, li, ul { font-family: ‘Poppins’, Open Sans, New York,  sans-serif; }</style> Thanks in advance for your help!Best,Diana

Klaviyo is already added into the onsite javascript, but I don't see any data coming through.I tried adding the code for too but that didn’t work either. What can I do to fix this issue? Thanks.

Hi, How’’s everyone doing?I was wondering if there’s any way to check if a profile has an event attached to them with a specific property set, via the api.For exampleProfile ID: xxxxMetric_ID: xxxxProperty: { Product_id: 114 }Ultimately I’m trying to query the API to check if a customer has purchased a product. (BigCommerce doesn’t have this functionality, which seems insane).Thanks, Toby