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A
Contributor I
Abhay PurohitContributor I
asked in Analytics and Deliverability
Email changes its formatting when shared with someone else

Hello @Mailbox Manny ,I have created email in klaviyo using the drag and drop builder. The email looks perfect when shared the preview from klaviyo, but I forward the same email to someone else, it looses all of its formatting. I am not sure any such thing should happen. Can you help with that issue? Also, can you let me know why does that happen? Thanks:) 

5391
David To
Klaviyo Employee
3 years ago
G
Contributor I
garrettTQFContributor I
asked in Developer Group
Custom integration not delivering data on event

Hi,We have a custom Klaviyo integration using the PHP API. Our developer has the code working perfectly on his local machine but the exact same code when deployed on our development site/server does not trigger the event in Klaviyo.I chatted with support and they suggested adding:## Whitelist Klaviyoif ($http_user_agent ~* (Klaviyo)) {  set $magestack_protect_api false;  set $magestack_bot_type "Good";}to the nginx file. This did not solve the issue however.I attached some code. The try loop at the bottom returns ‘New User info sent to Klaviyo’ in our sites activity feed but the profile is never created in Klaviyo. It only works when running on our developers local machine. 

1511
Dov
3 years ago
R
Contributor I
RecoContributor I
asked in Lists, Segments, and Profiles
Subscribe to a list within an email

HiI am sure this is simple but can’t figure out how to do it. I am building a waiting list for a new product and at the end of the launch phase I will send a closing email. In this email I want to have a button offering users to opportunity to sign up to my normal newsletter list, when they click on it they will be automatically moved to this list ready to trigger additional flows How would i do this?ThanksAndy

15671
Dov
3 years ago
O
Contributor I
OWL AlexContributor I
asked in Email Templates and Coupons
Custom Fonts - Email Template Text Blocks

Hey guys, Just getting started with Klaviyo.  I’ve managed to upload custom fonts in the asset library, but these aren’t pulling through to the email template. Is there a way to do that? If not, is it possible to use a custom font that has been uused in a Shopfy build? Thanks,Alex

1771
David To
Klaviyo Employee
3 years ago
Z
Contributor I
Zheng WenContributor I
asked in Lists, Segments, and Profiles
Help - emails aren't added to my list after abandoning checkout

Hello guys, I’ve set up an abandon checkout sequence and it seems to be running smoothly. I’ve checked the analytics and it seems to be sending out emails on the regular. I’ve even tested it with my own email and received the abandon-cart sequence.However, my lists doesn’t seem to be populating at all. So i’m unable to collect email data for further promotion.Other info you might need- I’m using WooCommerce- I’ve checked single opt-in for the opt-in process- Klaviyo is properly integrated with woocommerce- I've checked "subscribe to email marketing"

1031
David To
Klaviyo Employee
3 years ago
D
Active Contributor I
DonActive Contributor I
asked in Email Templates and Coupons
Custom HTML drag-n-drop templates

Hi there,I’m getting started with custom drag-n-drop templates. In my super-basic first try, I’ve inserted a text block like this: <tr>     <td align="center" data-klaviyo-region="true" data-klaviyo-region-width-pixels="600"><div class="klaviyo-block klaviyo-text-block"><p>text/drag drop block here</p></div></td></tr> When I create the template and use it to create a sample email, I can edit the content fine, but the tools to copy/delete are missing. I just see a triangle pointer to the left of the block where the tools usually appear. It doesn’t seem likely that those are disabled in custom templates, so I’m probably missing something easy.**********UPDATE*******I just noticed that when I go to the mobile view, the copy/delete tools are there. I guess my question is still somewhat relevant as it would be nice to understand what’s happening. ******UPDATE #2******I just realized that if I add a “center” attribute to the containing table ta

3301
David To
Klaviyo Employee
3 years ago
A
Active Contributor I
ArturActive Contributor I
asked in Accounts and Settings
problems with my accounts and integration

Hi, I first created an account directly with Klaviyo as far as I know, with the mail X.then i added user Y and he created email flows. i could also put shopify triggers in it and it was integrated.I wanted to log in through shopify apps klaviyo but then was shown the klaviyo home page with the registration/integration.How do I get back to my normal account now? That doesn't work anymoreTranslated with www.DeepL.com/Translator (free version)

662
A
Active Contributor I
3 years ago
A
Contributor III
audetteContributor III
asked in Campaigns and Flows
abandoned cart + abandoned checkout unique flow

Hi there! I have configured the Klaviyo add to cart metric in my shopify. I would now like to create a single flow abandoned cart (klaviyo) + abandoned checkout (shopify) to avoid two emails being sent if the person abandons their cart and abandons the checkout. I would have liked to be able to choose two entry triggers in a single flow. "add to cart" or "abandoned checkout" but I don't think it's possible. Does anyone have an idea? Thanks a lot 

1781
Mailbox Manny
Partner - Silver
3 years ago
T
Problem Solver I
TheSuburbsProblem Solver I
asked in Sign-up Forms
Collect SMS consent with legacy form

I’m trying to collect SMS consent on a legacy form submitting to https://manage.kmail-lists.com/ajax/subscriptions/subscribe From the API documentation, I’ve tried to collect the consent with the following data objects: $consent: ["sms"],phone_number: customers_number"sms_consent": true, In the API documentation I see that it specifies "sms_consent": True with a capitalised True. But if I use that in this context the script is expecting a variable so I’ve used a lowercase true But this doesn’t seem to work with the subscription ajax. If it possible to collect SMS consent this way? Heres my full script for reference: $.ajax({ async: true, crossDomain: true, url: "https://manage.kmail-lists.com/ajax/subscriptions/subscribe", method: "POST", headers: { "content-type": "application/x-www-form-urlencoded", "cache-control": "no-cache" }, data: { g: klaviyo_list, $fields: "$source, $consent, email, phone_number, sms_consent, $first_name, $last_name, Shopify Tags, Acc

8706
T
Problem Solver I
3 years ago
V
Contributor I
vionetechnologiesContributor I
asked in Accounts and Settings
Account Disabled

On Wednesday, June 16th, I was scheduling my first campaign to be sent out but I got an alert that my account was suspended. I answered all the questions needed to verify my account and I still have not heard anything back yet. I read that this only takes 24 hours to clear up but it’s been 4 business days now. What steps can I take now? We are behind on our schedule because of this

1221
David To
Klaviyo Employee
3 years ago
C
Contributor I
CleoHContributor I
asked in Lists, Segments, and Profiles
Private API - put contacts into list or segment

We are using a 3rd party resource to collect email addresses (Hello Bar). The contact list in Hello Bar is linked to Klaviyo using a private API. I would like to put all of the people who sign up via the API into a list / segment so that they enter a flow and are emailed once they enter their email into the Hello Bar widget.  I can’t locate anything in the list / segment and/or in flows that will pick out the people who signed up through that Private API.  Would really appreciate any help! Thank you

1511
David To
Klaviyo Employee
3 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Campaigns and Flows
Personalization Variables - possible to create conditions or multiple fallbacks?

Hi folks, I’m not sure the best way to describe this, but is it possible to create something like multiple Personalization variables/fallbacks?For example:I’m working with a list where most subscribers have supplied their first and last name, but some have left the field blank, and in some cases, instead of a name, there are multiple instances of the fields having “bc”.Is it possible to do something like the below, but have the “first name” revert to the default value if another specified value is found, not just when the first name value is missing?Hi {{ first_name|default:'there' }} Sort of like: “Hi {{first_name | if: blank, if:”bc” | default: “there”}}This probably isn’t possible, maybe I’ve spent too much time in excel, but it would be awesome if possible! Thanks!

4844
W
Problem Solver II
3 years ago
A
Contributor I
aljimContributor I
asked in Sign-up Forms
Hide Flyout Signup Form based on City and/or State (e.g. Miami, FL)

I’m looking for a way to not display a flyout signup form to new visitors in a specific geographic area. We have one main competitor, and I want to make sure he doesn’t see our signup form that runs a promotion. Otherwise, he will just copy our strategy.My first thought is to just exclude the signup form from showing based on visitors from his general area (we are nationwide).Any other ideas would be greatly appreciated!

6441
David To
Klaviyo Employee
3 years ago
M
Contributor I
mgrContributor I
asked in Developer Group
Batching custom profile properties

Hi.Is there a way to update custom properties for multiple profiles at once?If i have lets say 500 mails i would like to update every one with one call instead of me having to make 500 seperate calls.Is this possible in some way either through Track and Identify or maybe the UpdateProfile call? Best regardsMads Grout

11811
David To
Klaviyo Employee
3 years ago
B
Contributor IV
bikashlamaContributor IV
asked in Accounts and Settings
Klaviyo Limit Error on 95% usage

Hi. We are getting KlaviyoLimitError even though we can see that the usage is 95% of the plan. Thanks.

7358
David To
Klaviyo Employee
3 years ago
S
Contributor I
Sales@AHBContributor I
asked in Campaigns and Flows
A/B testing - can you just test one of the two variations first?

Hi there,I have set up two variations of en email in a flow and I want to make one LIVE first and then make the other LIVE later. Is there a way of doing this? Also, related question, when I go to make the variations LIVE, there is only one  popup box that comes up so effectively i have to make them both LIVE at the same time...is this correct?ThanksSue

841
Dov
3 years ago
S
Contributor I
Sales@AHBContributor I
asked in Campaigns and Flows
How to set up an Abandoned Cart flow when there is no customer email address/ID

Hi there,How can I set up an Abandoned Cart flow where the customer has added items to their cart and have left the website without providing email address?  So they have not yet proceeded to the Checkout.I have read various threads but cannot find an answer specific to my question.We are using Klaviyo and Neto. Many thanksSue

6561
Dov
3 years ago
P
Contributor I
pinktulipContributor I
asked in Accounts and Settings
Emails not sending because of an invalid SMTPAPI header??

Our account was disabled this week and it was like pulling teeth getting back into it. We were finally let back in and our account was enabled (yay!), so we scheduled a campaign because we had a large group of products launching last night.However, this is what the campaign looks like currently and no one received the email.Then, the email that our Klaviyo account has as the sender email, keeps getting emails from SendGrid saying “Invalid SMTPAPI Header”. We don’t know what this is and want help getting it resolved. 

25131
David To
Klaviyo Employee
3 years ago
M
Contributor I
MorbakContributor I
asked in Lists, Segments, and Profiles
Duplicated profiles - Prestashop integration

Hello,We are currently testing klaviyo ! So far the platform is really good and cool.We have somes questions :Our older customer (more than 90 days) are not synchronized (profile not created). Do we need to import them ourself ? When a customer change his email address from his profile a new profile is created and the old one is not updated. It doesn’t seems right. Can you clarify us theses situations ?Thanks a lotBest regards 

1243
Dov
3 years ago
A
Anonymous
asked in Integrations and Reviews
Facebook lead ads test tool fails

 HI thereI am trying the Facebook Lead Ad testing tool https://developers.facebook.com/tools/lead-ads-testing  I get this result: Real Time Update ID App ID Subscribed Field Status HTTP Code Payload Error Code Error Message 287303553090281 862802420456212 leadgen failure     103 CRM access has been revoked from Lead Access Manager. Read More. I have come across this page:https://community.klaviyo.com/integrations-39/why-aren-t-my-facebook-lead-ads-syncing-to-klaviyo-783 I did check through the permission and all my privileges checked out as described in this article.It seem the Facebook Integration is ok as well.I am trying to get the lead populated in the Facebook Lead Ad Klaviyo list.Thanks

7164
A
3 years ago
N
Contributor IV
NilesContributor IV
asked in Campaigns and Flows
Abandoned Cart dynamic syntax

I’m trying to setup a flow for my first abandoned cart but I’m a newbie at this. What I’m trying to do here is greet the client, and introduce myself by stating my name. Next, the item left in the cart should be displayed and a hyperlink going to the order page. And display the purchase button.  At this moment the product_name doesn’t appear in the subject header nore in the body. The cart_details is empty as you can see.  Hey {{ first_name|default:'' }},{{ Niles }} here!You left {{ product_name }} in your cart.{{ Click Here To Complete Your Purchase }}Make sure you complete your order as quickly as possible.Your shopping cart: {{ cart_details }} Best Regards, {{ Niles }} 

4233
N
Contributor IV
3 years ago
A
Anonymous
asked in Integrations and Reviews
Asking customers a question during checkout and passing answer to Klaviyo (woocommerce)

Hi, What’s the best way or what would you recommend in order to add a custom field to the checkout form (not the Thank You page) and pass the content of that field to Klaviyo?Thanks!

891
julie.accardo
Klaviyo Employee
3 years ago
C
Contributor I
Choirboy DankContributor I
asked in Email Templates and Coupons
custom social buttons

i have uploaded black buttons for my social block but it doesn't show up in the emails 

11512
David To
Klaviyo Employee
3 years ago
T
Contributor I
THE SAVANNAContributor I
asked in Campaigns and Flows
MOBILE VIEW MAILERS, SIDE BY SIDE PICTURES

as we get more mobile users on our website, the mailers need to be look great on mobile view too.  how can I add pictures ( columns ) side by side on mobile view?or a picture and text side by side.it always falls underneath one another. 

25731
David To
Klaviyo Employee
3 years ago
F
Contributor I
Focus MBContributor I
asked in Email Templates and Coupons
Email banner sizing

Hi community, I am brand new to Klaviyo and creating my first ‘Thank You’ email from the template. When I load my png it is huge and have resized it with unfavourable blurry result. Are there guidelines for optimum IMAGE BANNER height and width for an email?Also, behind the Banner image (when I add it) there is a block of black which I don’t understand. Thank you for the help!CC

46762
F
Contributor I
3 years ago
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