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R
Contributor IV
Rishabh20Contributor IV
asked in Marketing
How to restrict 'flow' emails to a specific source

Hi all,We run a Shopify store & there are 3 ways for people to subscribe to our newsletter:1. Pop up on the website (comes up 30 secs after page load)2. Form in the footer3. Checkout page (has a “also subscribe to the newsletter” opt-in/out)Now, we’ve set up a flow where as soon as someone enters the newsletter, they get a “thank you & here’s a discount coupon” email. I don’t want people in bucket #3 as mentioned above to get this, this would be annoying for them to receive AFTER they’ve already placed their first order.But I want them to receive the other future emails as part of the flow. Any guidance on how to set this up? (screenshots would be v helpful!) 

4362
jennym
Partner - Gold
4
Contributor I
46foryoungerContributor I
asked in Marketing
How do I add fields for SMS signup form?

How do I add company name and privacy term fields for SMS after someone enters email for sign up form?

1513
4
Contributor I
Leslie Nicole
Active Contributor I
Leslie NicoleActive Contributor I
asked in Analytics
Advice For Switching Email-Service Providers Just Before Black Friday?

I just switched my sign up forms from Mailchimp to Klaviyo last week and I’ve already gotten a few sign ups.I guess I should have thought through this strategy before Black Friday but I happened to see something about it being a good idea to “Warm Up” your list when you switch where your emails are coming from.Do I have time to do that before Black Friday? Am I asking for trouble starting my very first campaigns as big BFCM promotions?I thought about sending my promotions via Mailchimp and ease into Klaviyo, but #1, I was hoping to skip another month of double paying for my newsletters - it’s not a super big deal, but would be nice. Plus, my promotions wouldn’t go to the new sign ups. I suppose I could manually add in Mailchimp.Appreciate any advice on how to proceed. Thanks!

2167
Leslie Nicole
Active Contributor I
W
Problem Solver II
wernstromProblem Solver II
asked in Marketing
Automatically include account user as recipient on all campaigns

I didn’t see this in any settings, but is there a way to always include either a specific email address or account user/role in receiving all campaign sends? I know I could ensure they’re manually included but wondering if there is a more foolproof way.Thanks!

533
W
Problem Solver II
A
Contributor I
AndreaYork_FlagMakerContributor I
asked in Marketing
How do I set up segments so that I have one list, multiple offers that a subscriber would want them all?

There are multiple forms to be added to my only list. From there, I want everyone to go through the nurture flow once but depending on the action of the subscriber, they will receive a different welcome flow.I've contacted support about how to set it up and was given instructions about how to use 'source' as a property and depending on the source filter, a subscriber will receive a different flow.That is working BUT now there is a problem because it is highly likely that a subscriber will want to have all of the initial offers that I use to build my list. For example:1. PDF download2. Unique product #1 (or #2, #3, etc)3. Clearance Sales4. Birthday Club5. General InterestHow do I set up segments so that I have one list, multiple offers that a subscriber would want them all?

551
alex.hong
M
Contributor I
MakersRandersContributor I
asked in Marketing
Add holiday booking time to profile property

Hi, I’m doing email marketing for a campsite. I would like to send a flow to people before and after arrival.  The booking system used is not integrated with Klaviyo - so what is the easiest way to add time of arrival into my subscribers’ profile? If the only way is to do it manually - will it then be possible to - for example - upload an excel-file with emails of people who have booked (without a specific date) and have the system automatically ad a “booked” tag to those profiles?  Any suggestiones? Kind regards,Kristine

561
alex.hong
vylla001
Contributor IV
vylla001Contributor IV
asked in Marketing
Gradually sending emails over several hours for A/B test

Recently did an A/B test for an email and didn’t have the option of gradually sending emails. Setup the test two different ways:Even split (50/50) Split 49.5/49.5 and remainder going to winnerWas only able to choose a specific send time. Is there anyway to throttle the deployment?

15061
alex.hong
A
Anonymous
asked in Marketing
New Products and Coupon Form Pulling in Old Product Data in Popup

Not my question. My question is how do I pull products from a new store to add a specific coupon to? My old store’s products are pulling up, but the new store appears to be linked because I created a popup that works. 

131
alex.hong
F
Contributor I
FunProjectorContributor I
asked in Marketing
Signup form popup appeared on unexpected page

Hi allI've created a signup form to my Shopify store, and I set the Target & Behavior to "Exactly matching my homepage url”:But the problem is sometime I still see the popup at the other pages, like collection, product details or even checkout page. And this unexpected popup is the form BEFORE I customize the style.This is my form after styled:and this is the unexpected form: Have you ever met the same issue? Does someone can give me a solution? The signup form I'm using is the "First order discount" popup.This is my dev store url: https://fun-projector.myshopify.com/ Thank you.

3281
David To
Klaviyo Employee
A
Contributor II
angel.mendoza@daveramsey.comContributor II
asked in Marketing
Track API: GOAWAY received

I have a custom integration tracking user events via the “Track API”. Before I submit the GET /track?data={{data}} request, I open an HTTP2 connection.Things work fine, for the most part. However, during a 24 hours period, and in a random fashion, my HTTP2 connection gets terminated. My application really never becomes dormant and I still see this error during peak hours. Is there something I can do on my side, when working with http2 connections, to prevent the klaviyo host from terminating my connection? I’ve already verified that nothing in my infrastructure is killing my tcp connection.

4385
David To
Klaviyo Employee
F
Problem Solver I
formanProblem Solver I
asked in Marketing
How can I automatically removing the inactives at the end of the welcome flow?

Hi there,How can I do this? Can anyone please help me?Thank you so much. 

7703
Taylor Tarpley
Community Manager
J
Contributor I
JeeptashaContributor I
asked in Analytics
Can I export all the data in the Dashboard’s Business Health Check?

HI All, Does anyone know if it’s possible to export all the cards and its raw data that’s within the Dashboard’s Business Health Check?Thank you!Robyn

3043
Taylor Tarpley
Community Manager
J
Contributor I
jemigrContributor I
asked in Marketing
Customer purchase is not showing in welcome flow

We have several flows which have been working without a hitch for nearly 10 months now. Yesterday, a customer signed up to the Welcome Flow, received their discount code and proceeded to make a purchase.But today it appears the same customer received an email from our abandoned cart flow. Upon looking at her profile in the Klaviyo backend, we can see their purchase is not showing yet in the profile. The email address used for the order is the same as that under the profile that shows the customer receiving both the welcome flow email (with discount code) and now the abandoned cart emails.I’d like to know if this is something that can occur from time to time, and how and why? and, How to stop the rest of the flow emails from being sent so as not to continually annoy the customer (they’re obviously annoyed as they have alerted us to the email flow reminding them to purchase in the first place!) 

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J
Contributor I
3
Contributor I
3000month2021Contributor I
asked in Marketing
how to set up a welcome series flow with all subscribers from different signup forms?

Questions -1))) How to send all the subscribers below the same welcome flow?  All sign up forms (existing and new ones that we will create)  Existing subscribers who joined the list through other email marketing service before we joined Klaviyo. 2))) How to prevent the same subscribers receiving too many emails in a week? i.e. once the subscriber make the purchase, he will be receive buyer flows.  Can we delay the welcome flow to next week? Details - A freelancer set up a welcome flow for new subscribers who sign up 10% discount form.  When we said we need old subscribers (from Active Campagin) and the subscribers of all other Klaviyo forms receive the same flow. She creates a separate flow for them.  The challenge is - we plan to have 15+ welcome emails.  We don’t want to create the email twice for these 2 separate flows.   Please take a look of the screenshots   

9943
alex.hong
H
Contributor I
Holi EditionContributor I
asked in Marketing
DNS verifications

Hello, I have a problem with DNS verification. I made the verification of my send email address with my domain provider but when I click on Klaviyo to finalise the verification, it doesn't work so that I can’t send my campaigns.Thank you.

6424
alex.hong
J
Contributor I
Jess PelContributor I
asked in Marketing
Placed Order Flow doesn't trigger

Hello guys,I just need your help on this one. I have already test purchase and it is even shown in the trigger previewBut it does not show on the flow analytics. I did not receive the email either.Can someone please help on how to fix this.

2901
David To
Klaviyo Employee
T
Contributor I
TheVAX00Contributor I
asked in Marketing
Welcome series email not triggered when someone subscribes

HelloI have setup my welcome series email but it doesn't get triggered when someone subscribes, I also tested it with my email. What I have done so far is:1) integration is ok (all other emails and flows work ok, stats are all good), javascript also good.2) I have selected the newsletter as list to use3) double opt in is disabled4) All the checkbox to allow marketing materials are enabled by default in the footer newsletter form.5) I’m not using any pop up to collect subscribersWhen someone subscribes, shopify registers that correctly (customers), a new profile gets created in klavyio and looks like this:When I check the actual Newsletter list in Klavyio, it’s empty.When I manually add the person to the list (Quick Add function), it enters the flow and the email is sent.Why is this? Everything is set correctly right?Also I noticed that people messaging me through the contact us form on our website don’t get their profile created. On my preview store this worked ok and i could reply to

1552
David To
Klaviyo Employee
S
Contributor I
sean.porterContributor I
asked in Marketing
Using custom HTML templates with new editor

Are there any plans to allow importing HTML templates so we can use them in the new editor? Functionality such as the sections feature would be amazing!

3103
alex.hong
3
Contributor I
3000month2021Contributor I
asked in Marketing
Can you combine coupons, change the background color of a block and fix broken product images?

hi, 3 questions - thanks in advance for you thorough answers coupon  update the the block color - NOT just the background color around the text. “cyber monday deals” product image error ************************** Can the coupon generated at klaviyo combined with shopify coupon. Buyer can only put one coupon code on checkout page but I just want to double check with you  Trying to change the color of the template “Cherish the moment”.   But I am unable to change the color of the block.  The best I an do is to change the background text color and it’s not what we want. Please show us how to change the block color.   We recently updated shopify product image and now the product in the email look like error.   Since we didn’t need to upload product image but simply “select from the catalogue, I don’t think we need to select product all over again  ---   Can you confirm if we need to “re-select” the product update all our emails or not?    

1771
Taylor Tarpley
Community Manager
D
Contributor I
devin207Contributor I
asked in Marketing
SMS consent from Clickfunnels to Klavio via Zapier

I’m having problems getting SMS consent to send from Clickfunnels to Klavio.I’ve tried adding a custom field in Zapier with sms_consent but that doesn’t seem to work.I’ve also tried using the webhook document https://help.klaviyo.com/hc/en-us/articles/360054803711-Guide-to-Collecting-SMS-Consent-via-APII think I have everything set up a but it doesn’t seem to be passing the sms_consent.Any ideas on how to get it working? 

2091
David To
Klaviyo Employee
C
Contributor III
Cr.oomppContributor III
asked in Marketing
My Abandoned Cart Flow is not performing as expected. Any tips?

Hey there Klaviyo Community, My abandoned cart flow has only been netting me about 10% of my total revenue. Any thoughts on how to improve/upgrade it? OR- Opened RateCR- Clicked RatePO- Placed OrderCurrent AC Flow:#1 Cart Reserved : 42% OR, 6% CR, 4.0% PO[wait 1 day]#2 Still Thinking? Let Us Help : 42% OR, 8% CR, 4.1% PO[wait 2 days]#3 Price Discount Just For You : 40% OR, 10% CR, 1.4% PO[wait 2 days]#4 Last Call! Your Cart Is Expiring : 33% OR, 0% CR, 0% PO[wait 2 days]#5 Last Day! Last Chance! $50 Off : 32% OR, 20% CR, 0% PO Am I offering too many discounts? Or is it just that my customers are not that interested? Thanks! Croompp.

722
C
Contributor III
J
Contributor I
j.singlerContributor I
asked in Marketing
Back-ordered Email from Shopify

I am looking to create a flow that triggers an email that will be sent to customers when an item they ordered is back-ordered / drops to 0 inventory to all open orders with that product as well as any new orders until the product is back in stock. The client use drop ship so when things go out of stock they manually update it in shopify and same when they get an update that its back in stock.What is the best way to set up that flow in klaviyo? 

2631
alex.hong
D
Contributor I
Dave WatchgangContributor I
asked in Developer Group
How do I get consent status of a single member using API

How do I get the email consent status of a member by email using the API?I have tried:'https://a.klaviyo.com/api/v1/person/PERSON_ID?api_key=PRIVATE_KEY'but it does not return any email or sms status as suggested in this forum. I also looked int track and identify to see if I could get:$consent: list of strings; eg: ['sms', 'email', 'web', 'directmail', 'mobile']but the GET method only returns an integer. 

6564
alex.hong
R
Contributor I
restlessContributor I
asked in Marketing
On Email Inputs for my Forms I don't see the "Auto-fill with email if already tracked" checkbox

Hi, I’m trying to create a form where a user that has already subscribed can change their name. From what I found here https://www.klaviyo.com/blog/personalize-onsite-experience-with-segment-targeted-forms the Email input should have a checkbox that says “Auto-fill with email if already tracked"… However, my forms don’t seem to have that option…  Anyone have any ideas why that options is not showing up for me? Or how to make it appear?

3912
R
Contributor I
M
Contributor I
mpenvenContributor I
asked in Marketing
Copying a pop-up "to destination"

Hello,I’m looking to duplicate my pop’up form to another destination. Is it possible or is it only possible with the templates of emails ? Thank you 

3011
Dov
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