Skip to main content
  • EN

Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,200 Topics
  • 3,320 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
  • 0
  • 5
shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
  • 6
  • 7
ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
  • 2
  • 24
1200 Topics
C
carinakennedy11New Member
asked in Sign-up Forms
Tiered Incentives in sign up form

Hi there, I want to add a tiered incentive to my sign up form where the customer can receive a 10% discount when they enter their email (first step) and if they choose to enter their phone number (2nd step) the discount increases to 15%. Is this possible with a multi step sign up form? How do I differentiate the customers and make sure that the customer that entered both, email and phone number, doesn’t receive both coupons?Thank you!

1
ArpitBanjara
Principal User I
22 days ago
K
Contributor I
KLivsContributor I
asked in Sign-up Forms
Segment signups based on buttons in popup form

Hi,I’m trying to create a popup where someone has to click a button first about why they’re shopping, and then the next step is to enter their email address. So, this form could ideally segment people into 4 different segments (as well as adding to Newsletter list).Is this possible via the popup builder? I have the buttons setup on the first step, but are there any values I need to add so that I can later segment the subscribers into lists based on what they clicked before they gave their email? This brand does similar: atlanticblankets.comThank you!

2
K
Contributor I
13 days ago
I
Contributor I
iasminL.Contributor I
asked in Sign-up Forms
Opt-in for updates within the email

I want to send a “back in stock soon” email, and add a CTA that says something like “sign up to be the first to know” Is it possible to have a one click button in the email, with a pop up text confirming they’ve signed up? Without needing to send customers to a landing page?  And when they click the button, they would also automatically be added into a list. If there isn’t anything like this, what’s the best way to go about it? Thank you!!

1
chloe.strange
Community Manager
13 days ago
S
SherazNew Member
asked in Sign-up Forms
Check if the user is already subscribed from the email field

I have created an email popup using Klaviyo and have created a welcome series so it appears on our website everytime a new user visits our site. We are offering a discount coupon to every subscriber. The coupon is sent via email to the user once they have submitted the form. Email is sent through the welcome series flow. The problem is that if an already subscribed user enters their email address again in the email popup, it accepts the email and submits the form but the user does not receive email because user is already in the list. Is there a way that at the time when user enters their email address in the popup, it checks if the user has already subscribed? If yes, then it should display a message ‘You have already subscribed, please check your email for the coupon code’.The coupon code can only be used once by a customer, so we want to check at the time of adding the email address in the popup and display the message. I have been trying to find a way around it but have not been ab

1
chloe.strange
Community Manager
13 days ago
R
Contributor I
rony.cContributor I
asked in Sign-up Forms
Trouble loading multiple Klaviyo Forms on same page

Hi, I have two different embedded Klaviyo forms that are displayed based on the user's screen size, either for mobile or desktop. The correct form is supposed to be shown depending on the user's device.However, when I inspect the page in my browser, I notice that only the first form in the HTML structure is being loaded properly, while the second one remains an empty <div>.Can someone help me find a solution to this issue?Example of the structure of my <div> elements:DT:<div class="klaviyo-form-XXXXXX"></div> MB:<div class="klaviyo-form-XXXX"></div> 

1
chloe.strange
Community Manager
14 days ago
lanicat
Problem Solver I
lanicatProblem Solver I
asked in Sign-up Forms
Revert to live version of sign-up form

I accidentally edited the sign-up form we are using instead of cloning it to create a new one. I did not publish the changes. Is there a way to clear the changes so I can keep the current/live form version?

1
chloe.strange
Community Manager
13 days ago
Ammzish
Contributor I
AmmzishContributor I
asked in Sign-up Forms
Show SMS Signup if Email is Skipped or Close

Hi Klaviyo Community,I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:In Step 1, we ask for an email address and offer a small discount for subscribing via email. In Step 2, we collect SMS subscribers by offering a larger discount.My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!Thanks in advance for your help! 😊

1
chloe.strange
Community Manager
25 days ago
Ammzish
Contributor I
AmmzishContributor I
asked in Sign-up Forms
Multi-Step Form: Show SMS Signup if Email is Skipped

Hi Klaviyo Community,I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:In Step 1, we ask for an email address and offer a small discount for subscribing via email. In Step 2, we collect SMS subscribers by offering a larger discount.My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!Thanks in advance for your help! 😊

1
A
Problem Solver III
25 days ago
M
Contributor I
MezyBContributor I
asked in Sign-up Forms
Sign Up Form Discount Code Included On Welcome Flow

Hi there,Need some help. I've created a sign up form on the website that automatically applies custom discount code for each customer in their cart.I would also like to send this customer a Welcome email with their own specific discount code. I’ve set up the welcome flow BUT how do I include each clients specific discount code instead of a generic “welcome15’?

1
A
Problem Solver III
25 days ago
P
PRISTINE_KATHRYNNew Member
asked in Sign-up Forms
EMBDED SIGNUP FORM ON CARGO 3 SITE?

Hello,I am trying to embed the sign up form in my Cargo 3 site.I have tried every instruction I can find online, and asked Chat GPT for instructions as I am not knowledgable about this stuff.I had no problem with my old Shopify site, so my fear is that it is not possible?I added the snippet to the code (though I am not sure if it is possible to access the right place to add it?) and also the code for the form. The site is:pristine.land am also sharing below the instructions from Cargo about embeds on their site. Though i am pretty sure the info on this page has changed in the last few days as it used to mention iframe (not that I know what that means)https://docs.cargo.site/third-party-embeds Let me know any extra info I need to add. Thank you! Kathryn

1
chloe.strange
Community Manager
15 days ago
H
HM1965New Member
asked in Sign-up Forms
HELP! USA spam emails signing up to my database

Hi, I am hoping someone can help, I have noticed an influx in spam emails signing up to my database which has inflated my profiles in Klaviyo, they are all based in the USA and the emails are just numbers and letters @gmail.com.  Due to the sign ups, it’s meant my account now needs an an upgrade in order for me to contact support live chat/email.  I have heard other people are experiencing this, are Klaviyo addressing this or can someone support here?  Much appreciated, Holly

1
A
Problem Solver III
25 days ago
G
gradyrjNew Member
posted in Sign-up Forms
Identity Verification Within Welcome Popup

Hello All!Has anyone found an identity verification solution that prevents users from signing up/receiving multiple welcome discounts? 

1
Bobby
Partner
1 month ago
L
Contributor I
lzstarkContributor I
asked in Sign-up Forms
Double opt-in sent AFTER welcome coupon

Hello!  My sister is using her email and phone number to test the functionality of the Welcome Flow (with discount coupon) and general subscription signup on the bottom of our Shopify store.Re email: she received the Welcome Coupon FIRST, before receiving the double opt-in confirmation email...shouldn’t this be reversed because she had technically not confirmed before receiving the marketing email?Re SMS: the order of operations was correct. She received the double opt-in text. She responded YES and then received the Welcome Coupon text. What’s happening?  Thanks!-Liz

2
L
Contributor I
25 days ago
R
Redo MediaNew Member
asked in Sign-up Forms
Subscribers filled popup but teaser does not disappear.

We created a popup for our website and also have a teaser setup, but even after a user subscribes the teaser still shows which is ridiculous. Is there a way around it? Because we could not find any.

1
Ashley I.
Partner - Platinum
1 month ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Sign-up Forms
My Shopify form is pulling in subscribers to profiles but not to the list specified in the integration

Hello,  Please can someone assist me. I have a pop-up on my site, built on Shopify. When someone subscribes to it, the profile shows up in “profiles” but doesn’t pull through to any list. I checked for the hidden tag and it’s in my theme code.  The integration is set up correctly too.  What am I missing?  Regards,Rox 

1
Bobi N.
Partner - Platinum
1 month ago
C
Contributor I
Csaba PallagContributor I
asked in Sign-up Forms
Embedded form sometimes doesnt load on Wordpress site

Hello!We have a page on our website where we embedded one of our Klaviyo sign-up forms.At first it worked without any issues, then we started noticing that sometimes the form just doesn’t load. This happens randomly on both mobile and desktop browsers, we couldn’t find any patterns relating to this occurrence.When the form doesn’t load, you can only see its borders, as seen in the picture below:Since the content doesn’t load, the borders appear as a white line.Once the page is reloaded, the form functions as it should.This is a major issue since our site visitors have no way of knowing that there should be a sign-up form where the white line is. Therefore, they will probably not reload the page and thus won’t submit our form.This is the page in question:https://mynds.ai/ingyenes-konzultacio/Could you please provide some form of solution or an explanation as to why this happens?Thank you in advance! 

1
chloe.strange
Community Manager
1 month ago
M
Contributor I
MirzaTBiHContributor I
asked in Sign-up Forms
Email and Phone Number in one step

Hello!  I am having a very hard time finding a template where I can get a email and phone number in one step.  I saw a different forum that showed templates but I can’t find any of them.  I can only find forms that are name and email or name and phone number.  Can someone please help me find a template like this?  I tried to build one myself but I was not able to figure it out.  I attached an example photo. 

2
DavidV
Partner - Platinum
1 month ago
I
Contributor I
IgorContributor I
asked in Sign-up Forms
Confirmação de inscrição

tem como eu tirar a confirmação de inscrição? Pois ativei e-mails marketing, e pelo que parece ela só aparece quando uma pessoa confirma a inscrição através de um e-mail. Tem como eu tirar essa confirmação? Para que assim meus e-mails marketing sejam enviados diretamente

1
Taylor Tarpley
Community Manager
1 month ago
D
Contributor I
DanC1405Contributor I
asked in Sign-up Forms
Sign-up Form Submit Rate Performance

I have been running a signup form through Klaviyo for several months.  It started out really strong at roughly 5% submit rate and then dropped to about 1.5% submit rate.  Nothing changes as far as type of traffic, nor did we change the form or anything related to the form. As a test we ran a popup form with converflow.com (and linked it up to the normal welcome flow series with klaviyo) and the next day it jumped up to a 3%+ submit rate.  I made the form basically the same as the klaviyo one. This tells me there must be some issue going on. For added context, we use woocommerce for our website. Has anyone ever seen something like this?  Its great that the converflow one is getting up double the signups, but it would of course be easier to continue using klaviyos.  Additionally, it would be great if we could get this rate back up to the 5% is was at a couple months ago. Any help would be greatly appreciated! 

1
A
Problem Solver III
1 month ago
M
Contributor I
michaelmucContributor I
asked in Sign-up Forms
How to hide pop-up form to analyze user behavior on the website

Hello!I use a pop-up form to receive registrations when visiting my store. However, when I want to analyze the heatmap of my shopify store in Microsoft Clarity, this pop-up always covers the areas of the website. Unfortunately, I can't click it away. Now I wanted to ask if there is a URL that hides the pop-up? Or how do you handle this?Best regards Michael

2
M
Contributor I
1 month ago
A
Contributor I
aberghmnContributor I
asked in Sign-up Forms
Sign up forms language

Hi, I have a multi-language store, and I am in the process of creating my sign up forms. Is there a option to make these sign up forms and welcome forms in different languages? Or automatically go to the language based on the one selected by traffic on my website? What is the best approach here.. Please let me know, and would appreciate it very much if someone helped me out. Thanks,Axel

1
Taylor Tarpley
Community Manager
1 month ago
D
Contributor I
Dat PhamContributor I
asked in Sign-up Forms
How to automatically close sign-up forms popup after submit successfully

Do we have option for automatically close sign-up forms popup after submit successfully

4
D
Contributor I
1 month ago
M
Problem Solver I
Mathieu MaligeProblem Solver I
asked in Sign-up Forms
How to add Sign-up counter block on a form

Hi klaviyo communauty !Recently klaviyo released a block sign-up counter for forms.which you can see on the following link: https://help.klaviyo.com/hc/en-us/articles/4413550187035#h_01J4SQ3GYMYJX5P816JCQ09QQZExcept that in my klaviyo, I don't see this block. Can you help me?Thanks a lot! 

7
M
Problem Solver I
1 month ago
A
Contributor I
avidagencyukContributor I
asked in Sign-up Forms
Klayvio Pop ups

How do you get this in your pop up form, i imagine it is just buttons and on the click it puts them in a list that represents the button but is there a way to do it with segments etc? 

1
Bobby
Partner
1 month ago
J
Contributor I
Jason5680Contributor I
asked in Sign-up Forms
How to add red color * in the sign-up form's Label(Meaning Required filed)

We have a Klaviyo’s sign-up form, and we want to add a red * at the end of required filed’s label, how can we add the red * please 

5
bluesnapper
Partner
1 month ago
Terms & ConditionsCookie settings