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Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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273 Topics
D
Contributor I
deltaswankContributor I
asked in SMS
Individualized SMS phone number

Is it possible to request a certain phone number for SMS?

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M
Contributor I
1 year ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS
Transactional SMS: How to Collect "Transactional Consent" Separately from "Promotional Consent"

I found this, but it falls short of explaining how to collect consent separately between the two message types; promotional and transactional. I’m asking because I’m going to allow my customers to sign up for SMS Shipment Tracking messages, using Fedex’s Track API, yet SMS messages will be delivered by Klaviyo. Is there a best practice guide or published set of instructions for how to manage this correctly?Or, is it one Consent box, but we add people to a “transactional” or “promotion” list, or tag the profile, and use the lists or tags to filter Users from SMS messages types that they didn’t consent to?

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A
Active Contributor IV
1 year ago
B
Contributor I
bennyshadesContributor I
asked in SMS
SMS "No Phone Number" Post Sign Up Form

I have a phone number and consent block on my sign up form, but when I get the numbers it says “No Phone Number” as the reason for a skip. But then when you look at every phone number profile, it has the number attached and consented on their profile. I’m not sure why it’s skipping and thinking it’s not a real number? Any ideas on why this is happening? It’s happening to every number I get through my sign-up pop up.  

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J
Contributor I
5 months ago
W
Contributor I
Will123Contributor I
asked in SMS
How to shorten the unsub link, but not shorten other links in the message body

It looks like Klaviyo SMS gives the option to shorten all links, or shorten no links.For the first SMS in our onboarding flow, we’d like a short unsub link, but our branded homepage link to our website.This is to reassure customers that the message is legit, and potentially in future, we can apply UTMs to our branded link.Maybe there’s a clever hack we can do for this? We tried creating the branded link through concatenated markdown logic, but that still got shortened. Maybe we could add it as a custom field on each user? Thanks

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David To
Klaviyo Employee
1 year ago
G
Contributor I
GearupContributor I
asked in SMS
SMS feature for other countries

Hi everyone,Is there any other way to use Klaviyo SMS for a country where the service is not available? I’m trying to integrate SMS to our automation flow but unfortunately the Klaviyo SMS service is not available in my region. Any recommended third party integrations or other ways to link the Klaviyo? 

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C
Contributor I
15 days ago
G
Contributor I
GetPradoContributor I
asked in SMS
Understanding How to Use Klaviyo for SMS Messaging

Hello,I work for a company that has created a white-label ecommerce system.  One of our merchants has required we integrate the Klaviyo API so that their customers can receive marketing emails or text messages.  I’ve been able to add email addresses / mobile phone numbers to a List and provide sms_consent using the API just fine.What I’m having trouble with is how I would use Klaviyo in other capacities.For example, as part of the sign up process for our website, we send a text message to a new customer’s phone with a confirmation code.  We then require the customer to type in the code we’ve sent them in order to complete the sign up process.Is there a way, using Klaviyo, that we can send this SMS to customers without them having to provide sms_consent?  In this case, the SMS sent isn’t for marketing purposes - it’s just to verify that the customer has provided a valid phone number.I appreciate any help you can provide this Klaviyo newbie.

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G
Contributor I
1 year ago
C
Contributor I
carsontowtContributor I
asked in SMS
SMS Flow - Abandon Cart Link

How to get the link for SMS Abandon Cart Flow that takes them back to their cart?? All I’ve found online is coding, is this the correct coding for it.. “{{ event.extra.responsive_checkout_url }}“ to put into the text? It then shows up like this when I Preview in the text… “https://klv1.io/0/XXXXXX”  

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Bobi N.
Partner - Platinum
1 year ago
Jeff.L
Contributor I
Jeff.LContributor I
asked in SMS
SMS - Klaviyo and Shopify

Klaviyo Support states that their SMS is not able to send order tracking texts because it doesn’t pull in carrier tracking data from Shopify. What platform or APP do you use to send text’s to customers with order tracking?

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Dov
1 year ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS
Best Practice for Transactional SMS: Shipment Notifications

Hi Community, I’m looking for advice on how to deploy a transactional sms message for shipping notifications without signing folks up for marketing SMS. Does it make sense to separate transactional SMS and marketing sms recipients? Does it make more sense to ask for marketing SMS consent? “Sign up for shipment tracking notification via SMS and other messages”. Therefore collecting typical consent? I have a custom site and Klaviyo integration. I assume I’ll have Events/Metrics posting to Klaviyo profiles with shipment tracking updates are available… with a parameter that tells me which kind of message it is. “It’s shipped” “Arriving Tomorrow” “Out for delivery” “Delivered!”. Looking forward to learning your approach.

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Jessica eCommerce Badassery
Partner
1 year ago
A
Contributor III
AlipearlContributor III
asked in SMS
why can't i send SMS

I'm confused, why I want to send SMS, I choose the quantity to send, but the final display quantity is 0， nothing. So I question your tools, after all I spent a lot of money on your tools.Please solve the problem as soon as possible！ 

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Dov
1 year ago
A
Contributor III
AlipearlContributor III
asked in SMS
SMS API documents

Hi, We need the SMS API documents, please send it to us.Thank you Very Much, waiting for your reply.

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stephen.trumble
Community Manager
1 year ago
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Contributor II
Rellwenz1Contributor II
asked in SMS
sms not available becsuse of prohibited content? i only sale haircare products why is this?

 Hi I have a Haircare beardcare company through Shopify I’ve had for 3 years but just recently started using emails to market. I’m new to klaviyo but when I went to setup my sms marketing it says that sms is unavailable to me because of prohibited content. Why is this? We are a Haircare beardcare company only. All of my products are on the up and up. No illegal substances are contained in them so what is the problem. Can anybody help me with this asap because I really need the sms marketing to add to my campaign. Thank you in advance… cuttgamefresh.com is the store 

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R
Contributor II
1 year ago
gordonlangley
Problem Solver I
gordonlangleyProblem Solver I
asked in SMS
Can't change Brand name in SMS messages

 Hello - when a welcome SMS message is sent via a flow - there is a typo in the Brand name. It should read Fungimental. I have corrected it in the account settings - but the typo still shows. Am I missing something? I tried re-creating the text alert in the flow. I also tried cloning the flow. Do I need to start again with a new flow to pick-up the change? ...and is that the ONLY way? Going to be a right ball ache!  

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gordonlangley
Problem Solver I
1 year ago
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Contributor I
BlessedContributor I
posted in SMS
SMS Work Flow not working

Thought I would test out this platform before paying and so far it’s not great.  Ive done everything suggested in the SMS Flow not working chats and nothing seems to be working. Does the SMS Flow only work if you pay for an additional number? 

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Contributor I
1 year ago
O
Contributor I
Owens_CWContributor I
posted in SMS
Confusion around SMS opt-in consent

I’m a little confused about where the line is drawn for SMS opt-in, regardless of the country. Klaviyo training and experience have repeatedly shown me “Text YES to opt-in” when platforms have my number, but this is still an SMS message which I did not give consent to receive (unless it says somewhere in T&Cs that I consent to receive an opt in message). Even if I ignore or say no, what’s stopping an organisation from sending me daily messages offering me desperately to opt in (although I’d just mark as spam).

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stephen.trumble
Community Manager
1 year ago
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Contributor II
Rachel FlamContributor II
asked in SMS
SMS pricing unclear to me...

Hey all,Maybe I just have brain fry but I’m not understanding how pricing for SMS works…Two q’s:I see it says send up to 150 sms messages - does that mean 150 in total? So if I have 400 profiles and I send 1 sms mssg - I’m way over the 150 limit just with one sms send? I see the $20 plan (500 subs) says you can send up to 150. Not sure what this means price-wise? What happens when you need more than 150? Is it just me, or is it very unclear from the pricing info on the billing/pricing pages? Thanks in advance for any help with this!

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stephen.trumble
Community Manager
1 year ago
Y
Contributor I
yolissaContributor I
posted in SMS
Can My phone numbers for SMS Verified Immediately?

I send SMS failed, Because my phone number is not verified?I need a phone number to send SMS now, but it need to be verified for 7-10 days. I cannot wait, I need to send SMS at once! Is there any way to accelerate validation?

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David To
Klaviyo Employee
1 year ago
W
Contributor I
wildeauthorContributor I
asked in SMS
success page doesn't display if SMS opt in is skipped

So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back? 

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P
Contributor I
2 days ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in SMS
Sending SMS on Black Friday + Cyber Monday 2022

What to expect Slower than normal sending speeds. 2022 BFCM will be another record setting year forSMS marketing. This means an incredible amount of traffic for mobile carriers and ISPs tofilter, inevitably leading to some slowdowns.MMS for toll-free numbers to be restricted. MMS (images and GIFs) for TFNs will not bereliable during peak BFCM sending. TFN users should rely solely on SMS (text-only) duringthose times.SMS and Short Code sending to be unrestricted. SMS (text-only) sending for all numbertypes will be reliable throughout BFCM. Short code users will be able to use MMS if theychoose.How to prepare 1. Ensure SMS compliance. Businesses can expect greater scrutiny of their SMScompliance during peak holidays. Make sure your business meets the complianceneeds for Terms of Service, Privacy Policy, and Collecting Consent.2. Write your content ahead of time. Brainstorm promotion ideas and draft your contentearly to give you adequate time to QA for the best possible results.3. Plan yo

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stephen.trumble
Community Manager
1 year ago
L
Contributor I
lilaloves33Contributor I
asked in SMS
MMS in Australia

Will the option to send MMS in Australia be available soon?

1
David To
Klaviyo Employee
1 year ago
Jakub
Partner - Silver
JakubPartner - Silver
asked in SMS
SMS channel setup

During a setup of SMS channel there is required field with company phone number. Please let me know for what reason it is necessary? Our company is fully online our customer service use chat and email forms. If its only for contact with klaviyo I can put there my number right?

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chloe.strange
Community Manager
1 year ago
M
Contributor I
mwhuerta91Contributor I
asked in SMS
Import Text List - How do I send them through an optin-flow

Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.  

1
David To
Klaviyo Employee
1 year ago
T
Contributor I
TootsweetsContributor I
asked in SMS
Remove short link from start of SMS

Hi. Is it possible to remove the short weblink from the beginning of SMS messages that we send? Because I’ll be needing to include a link later on in the message and it looks clumsy otherwise

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Dov
1 year ago
P
Contributor I
pasarup29Contributor I
asked in SMS
Unable to create flows off of sms keyword responses. "Message Body" field seems to be missing?

Hello! I’ve been following this help article: https://help.klaviyo.com/hc/en-us/articles/360049930372#signupdownvote as I want to be able to send personalized SMS’s based off of what our customers reply back to our SMS’s with.  Aka, when we send an SMS asking our customers: “Do you want baking or cooking recipes?”We want to reply back with a cookie recipe if they say baking and a chicken recipe if they say cooking. However, when I use the “SMS sent” metric trigger or conditional action I am unable to find the “Message Body” field that the instructions say to pull in order to respond to the keyword and track what our customers are saying. Any way to resolve this? 

1
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
RidehouseContributor I
asked in SMS
Create a SMS "Service Notification"

We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!

1
David To
Klaviyo Employee
1 year ago
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