SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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retention
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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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184 Topics

N
Contributor I
NHCContributor I
asked in SMS

Making Email to Request SMS from customers

Hello,We’re looking to make an email to send out to all of our current email subscribers informing them of our new SMS VIP group. We want to have a way for them to sign up over the email. Is there a block we can put for them to input the number on the email directly? Or will we just have to include a button for them to click that brings them to the sign up page. Thanks

2
stephen.trumble
Community Manager
1 year ago
C
Contributor I
ChristineContributor I
asked in SMS

SMS Service Device Disconnected help

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

1
alex.hong
1 year ago
4
Contributor I
406 Balanced LivingContributor I
asked in SMS

SMS Campaign Recipient Count 0

Hello,I’m trying to send an SMS campaign and when I go to send it, I get this message. Even though I have three people on this list. 

1
Dov
1 year ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in SMS

How to Set Up Flow For Delayed SMS Discount After They Make a Second Purchase?

I’m new to Klaviyo and using the Klaviyo Multi-step signup form template for email and then SMS opt-in. For the SMS opt-in offer, I am offering 5% off your next purchase. How should I set up the welcome flow to account for this delayed SMS 5% offer which triggers after the first purchase? I am still building out my first flows so I’m not sure what best practices are for something like this. Thank you!

5
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
aa2021Contributor I
asked in SMS

[Shopify] When Creating a Conditional Split with SMS, Flow Property not Available

So, I want to create a similar flow like in the image below, but the $message property isn’t appearing or available, any suggestions? 

3
alex.hong
8 months ago
R
Contributor I
RachelLeximaContributor I
asked in SMS

Is it possible to access SMS campaigns and templates through API?

It’s quite clear here as to how to access email campaigns and templates via API calls.https://apidocs.klaviyo.com/reference/campaigns#get-campaign-infoIs it not possible to do the same for SMS campaigns and templates?If I do a GET to the `/campaign/{ID}` endpoint and use an email campaign ID, it works just fine.  But if I change the ID to an SMS campaign ID, I get a `404`?  Is that by design?If so, can anyone on the Klaviyo team give some kind of sensible answer as to why this isn’t possible to do, when your competitors make this pretty straightforward?https://www.twilio.com/docs/usage/api

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Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
ChrisPBContributor I
asked in SMS

If I'm using SMS in Australia how do I get an Australian Sending Number?

When using Australia SMS can you confirm if the sending numbers can be an Australian based number?  Because by default I can see it's a US number being used in my current accounts when activated. 

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
Adam_BlendCommerceContributor I
posted in SMS

Klaviyo SMS Bootcamp - London, October 2021

On October 21st, 2021, Blend Commerce are holding the first ever ‘in person’ Klaviyo SMS Bootcamp. The event is open to existing Klaviyo users who want to know more about how to get the most from the recently launched service in the UK. More information and application details can be found here.  

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A
Contributor I
1 year ago
M
Contributor I
michaelmContributor I
asked in SMS

SMS "bot" creation for automated responses

Hi community!I have a concept for an SMS “bot” that I’m trying to build using my Klaviyo, and I’m wondering (a) if it’s feasible and (b) how to best tackle it.This is the ideal flow:new customer signs up for SMS list SMS prompts customer to provide zip code customer provides zip code SMS provides information based on that zip code (i.e. a NYC zip code will lead to response, an LA zip code will lead to another response, and a zip code in the middle of nowhere will likely prompt them to check back later)If there is not a good integration for zip codes, here’s an alternate flow that would work:new customer signs up for SMS list SMS provides customer with a list of cities (8-20) customer replies with city of interest from that list SMS provides information based on that cityIs this beyond the capability of Klaviyo? Is there a different program I should check out?Thanks in advance!

4
M
Contributor I
1 year ago
P
Contributor I
pgleesonContributor I
asked in SMS

Why is SMS compliance unsubscribe link non-disable-able?

I’ve created a flow that sends SMS given a certain event. When editing the SMS, in the ‘Compliance’ tab in the ‘Consent’ section field there’s a toggle to enable/disable an ‘Unsubscribe link’. The toggle is fixed to ‘enable’. I can’t switch it off, nor can I edit the wording of how the unsubscribe link gets appended (in the UK). I’d much rather just offer ‘Text STOP to opt out’ functionality, and not a link, for UK recipients, but that doesn’t seem to be an option. Can anyone explain why? 

3
alex.hong
1 year ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS

SMS Consent on checkout Trigger SMS Welcome Series?

I’ve turned on SMS consent at checkout now that it’s become available and I’m wondering if this will now trigger my SMS Welcome Series that is triggered off ‘when someone give SMS consent’. I’m assuming it will which isn’t great because that will mean the person gets a discount code directly after they’ve just made a purchase which is kind of a bad experience in my opinion. Any recs on how to make this not happen?

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Taylor Tarpley
Community Manager
1 year ago
syncinteractive
Contributor I
syncinteractiveContributor I
asked in SMS

Can I Create a Post Purchase SMS Flow to send Product Suggestions based on Customer's Purchase Behavior?

Hello!  We are trying to understand if this situation is possible and if anyone has achieved something similar.  Our client wants automatically send SMS text messages to customers, with links to the URL pages of products they have purchased -- but only for the NEW products they have purchased (their basket  may include a mix of new and previously purchased items). The goal is to provide a sort of “Thank you for purchasing, read more about your new product” marketing initiative.Do you know how we can achieve this? I know we can setup a “Flow” that will be triggered post-purchase. But I’m not familiar with how / or whether Klaviyo can know only about a customer’s new vs previous purchase history, and only send them links related to their new purchases.  Any ideas?

1
Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
tahliacollopyContributor I
asked in SMS

Shipping Confirmation Flow - SMS

Hi community,Is it possible to send a shipping confirmation flow using SMS instead of email with the Shopify integration?For example: Hi {{ person|lookup:"first_name'' }}! Your TWL order {{ event.extra.order_number }} has been shipped. Track your delivery: {{ event.extra.fulfillments.0.tracking_url }}Thanks,

3
David To
Community Manager
3 months ago
R
Contributor I
RainbowsOfLightContributor I
asked in SMS

SMS upload errors with +1

Having trouble importing  SMS #’s. When  I have column with “+1” and number, when saved as CSV, the +1 is removed so the file will not upload correctly. Any suggestions?Thanks!

4
Dov
1 year ago
A
Contributor II
ArtifulBoutiqueContributor II
asked in SMS

What are ALL the steps for multi-languages email and sms lists?

I really hope someone can help me. Here is my problem: my site is bilingual so all my content must be too (email, sms, pop-up, etc.). I've read almost every post on this topic, but can't figure out in what order to do it. What should I do first? And then? Thank you for taking the time to respond.

7
David To
Community Manager
1 year ago
K
Contributor I
Kelly TLBBContributor I
asked in SMS

SMS Consent Sign Up Forms and Lists

I’ve been reviewing the pages and the Academy re: SMS marketing but where I’m getting stuck is what list to add these contacts to. Do I create just an SMS list? Do I continue to add new emails AND SMS to my existing email list? If so then how would I create the separate SMS sign up form ONLY for existing email list customers? 

1
David To
Community Manager
1 year ago
M
Active Contributor II
MichaelActive Contributor II
asked in SMS

SMS source code issue

Hey everyone!I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360035056972-Guide-to-Collecting-SMS-ConsentI’m making a text box and I’ve followed the GIF instructions with the following code<p style="text-align: center;"><a href="sms:+1%20<(844)933-4127>?&body=Send%20this%20text%20to%20subscribe%20to%20SMS%20Updates!%20%28ref:JOIN%29">Text JOIN to (844) 933-4127</a></p> As you can see it’s looking fine, but the ‘To’ section when I actually click the message it looks wrong.I am based in Australia, so I’m wondering whether it’s because of that, a code mistake, and if someone based in the US would see an actual number instead of +1<Also, with this source code would I be able to create this into a button? Just for appearances and better CTA clicking, I imagine.Thanks heaps in advance :)Michael 

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M
Active Contributor II
1 year ago
C
Contributor I
CemYContributor I
asked in SMS

Does anyone have any examples of click-to-text email banners for SMS consent?

Hey everyone! I’m looking to use click-to-text banners to capture SMS consent through our emails, and I am having trouble finding any examples online. I was wondering if any of you came across any examples?I know that it’s as simple as a text box in terms of look, but I was wondering if anyone played around with copy / design and can show some examples :)Thanks in advance.

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
StefunnyContributor I
asked in SMS

How do I send my first SMS flow?

Hello,I have set up my first SMS flow> I did this in the FLOW using the Trigger > SMS #1 > Wait 1 day > SMS #2. How do I send this as a test to my phone to see if it is working?  

3
David To
Community Manager
1 year ago
R
Contributor I
RetentionRobContributor I
asked in SMS

SMS Welcome Flow

Question regarding the SMS welcome flow. Today is the first day we launched the SMS capture pop up that enters users into the welcome flow once they've consented. Essentially we would want the welcome text to deliver to them as soon as possible, but, if a customer consents after 9PM(local time zone) a text could technically be sent after hours. I can only set the time delay to specific times of day/ days of week so I'm curious on what the best practice is for this? 

1
Taylor Tarpley
Community Manager
1 year ago
N
Contributor I
nitishranaContributor I
asked in SMS

Profile just for SMS

Hi,Can we create a profile / import contacts without having email ? Purpose is to use the profile only For SMS, not email campaigns.I checked this post -  and found that it is possible using api or import. I tried the same - both by keeping the values in email column empty and removing the email column altogether in csv. However, got this error  

1
David To
Community Manager
1 year ago
d.goldstein
Klaviyo Employee
d.goldsteinKlaviyo Employee
published in SMS

Own Your Growth! Announcing the SMS Strategy CertificationNews

Hey Klaviyo Community!  I’m Dan from the Academy team. We are super excited to announce the launch of the SMS Strategy Certification!  SMS is a relatively new owned marketing channel, and we want to help you build the very best SMS marketing strategy at any level. In this certification, you’ll learn SMS best practices, how to layer SMS into your existing marketing strategy, and how SMS can help you make the most of your marketing strategy. By the end, you’ll have the knowledge you need to build an effective SMS marketing strategy to grow your business.  After taking the certification exam, you’ll earn an official SMS strategy certificate. Be sure to share your certificate on LinkedIn and add it to your resume to show off your achievement! Getting SMS Strategy certified can validate your SMS expertise to your peers, colleagues, and hiring managers. Because SMS is one of the fastest growing channels in the marketing space, leveraging SMS communication is also a major way to see real grow

2211
sachin16
Active Contributor IV
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in SMS

What is SMS Marketing and How is It Different than Email Marketing?

What is smsmarketing and what is the module of SMS marketing and also what is difference between email and SMS marketing. Why SMS marketing is best as compare to email marketing

1
Taylor Tarpley
Community Manager
1 year ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS

Can we get an app for SMS coversations?

We’re seeing amazing results with getting to engage with our customers/fans through SMS, the only thing we wish we had to keep up to date with the messages is a simple mobile app! In the pipeline possibly?  We ❤️ Klaviyo. Thanks for a great product. 

1
David To
Community Manager
1 year ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS

Seperate Welcome Flows for Mobile SMS Consent

From what I can tell you can’t really separate Welcome Flows for SMS signups that come from a mobile form (the one where you just click and it pulls up your messages with a text to join). We have that form as a second step on our welcome popup but we’re also using another version embedded for periodic AMA with our brand ambassador.  When we do the AMA’s it would be great to trigger a different flow than here’s your 15% off coupon, and more like “Hey, here for an hour or so AMA”. While the welcome popup should always just be doing it’s thing and triggering the welcome flow that sends out the first time purchase coupon. The reason I can’t figure out how to do this is because it appears the mobile SMS signup doesn’t send a $source attribute with it. Is there another way to accomplish what I’m trying to do?

1
Dov
1 year ago

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