SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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207 Topics

jemmaoleary94
Klaviyo Employee
jemmaoleary94Klaviyo Employee
posted in SMS

Live Q&A: A/B testing your email & SMS marketing!

Hey Community! Join me and a couple of other Klaviyo experts this Wednesday 20th April for a live Q&A: A/B testing your email and SMS marketing! Live Q&A is an informal question and answer session where we answer your questions in real time as they come through the chat. And this one's a happy hour, so feel free to bring a beverage!  This Q&A will address some of the top questions from Klaviyo users on how to identify opportunities for A/B testing, how to set up A/B tests in Klaviyo and how to measure success. After touching on some FAQ's, Customer Education Specialist Jemma O'Leary and her co-hosts Josh Zaldana (Lead Growth Marketing Manager), Carola Leiva (Product Manager) and Sian Arthur (Growth Success Manager) will answer questions live from the audience. You'll leave feeling inspired to test, learn, and iterate on all aspects of your SMS and email marketing! Register here to join the fun.

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jemmaoleary94
Klaviyo Employee
1 year ago
S
Contributor I
Spaulding220Contributor I
asked in SMS

can I post a link to get more SMS signups

Hi- another store posted a link on their instagram feed for customers to click on link to sign up for SMS alerts.  Right now i don’t know of any way other than my newsletter signup on our website for people to add their info.  We have thousands of instagram followers so i was hoping to easily get more SMS subscribers by posting a link so they can directly sign up that way instead of having to log into our website and going through the motions of the newletter signup. TIA

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stephen.trumble
Community Manager
1 year ago
H
Contributor I
homerunpetContributor I
asked in SMS

How to know about how many sms I have sent out after the customers flll in the sms opt-in?

I have set up a sign up form which is multi-step email & sms, and for the sms opt-in i set a list “A” for them to submitted to. So my question1 is how can i know about how many messages and emails i sent out already? since it is not a flow or a campaign, i couldnt find out where to check the data.2, Will they be shown in list “A” as long as they reply my message? Or they will only be shown in the list “A”  by replying “yes” “y” “stop” “help”.3, What if they put in their phone number in the opt-in session, but they dont reply me anything when they receive the message for confirming signing up?  

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H
Contributor I
1 year ago
K
Contributor I
KenjiContributor I
posted in SMS

SMS in Japan

Hi Klaviyo community,I am wondering if it is at all possible to use SMS functionalities of Klaviyo in Japan.  The reason I ask this question because I noticed the article regarding the SMS relating to specific countries US, Canaca, UK, and Australia and therefore I am guessing Japan is out of scope as far as SMS functionalities are concerned. Thanks.

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DavidSandel
Partner - Silver
1 year ago
P
Contributor I
PinkbutterflyContributor I
asked in SMS

Why are my SMS Subscribers Not Linking to my Account?

I am having problems with SMS subscribers linking to Klaviyo.  I am using Shopify.  I know people have signed up, including myself, but nothing is showing when I check the list.  Please help.  Thanks!

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P
Contributor I
1 year ago
J
Contributor I
JelliBakesContributor I
asked in SMS

How to use SMS to remove from list?

It’s simple to add someone to a list in SMS via the keyword, but how do I allow remove from list via SMS? I want in-stock notifications only to go to certain lists, and I want people to be able to OPT OUT of a list versus OPT OUT of SMS entirely!

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Taylor Tarpley
Community Manager
1 year ago
S
Problem Solver I
salamiadilProblem Solver I
asked in SMS

Klaviyo Transactional SMS on ReCharge subscription Checkout

Hello everyone,It seems we aren’t generating enough sms consent with our newsletter enrollment on our front page.We are looking at getting SMS consent on checkout for transactional SMS flow. We are currently using a wordpress front site, that is integrated with BigCommerce, and have ReCharge subscription too.If I understand this properly we have 2 checkouts.Does anyone have a similar configuration with have the Transactional Flows (ordered, tracking number) working for both checkouts BigCommerce and Recharge?Could you guide me to the info  and or settings?Thank you very much 

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alex.hong
1 year ago
M
Contributor I
mazerdContributor I
asked in SMS

Email marketing for cannabis in Canada

does Klaviyo support email marketing for cannabis retailers in Canada? as it is federally legal there? and what about SMS?

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G
Contributor IV
1 year ago
D
Contributor I
Denise_ButalidContributor I
asked in SMS

Porting Over Short Code from Attentive

Hey Community :)Thinking of switching to Klaviyo for SMS and will be starting the process of porting my short code. My question is, during this 4-week-long process, will I still be able to send SMS campaigns out via Attentive? I realize I should probably ask my CSM over there but wanted to put it to the Klaviyo forum in case someone has gone through this.Ty!

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D
Contributor I
1 year ago
K
Contributor I
karentiamson21Contributor I
asked in SMS

How to verify phone numbers for SMS

Hi Klaviyo community, I'm handling HelloHazel Klaviyo account now and we want to know if there's any way to verify phone numbers for SMS. Thankyou

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alex.hong
1 year ago
I
Contributor I
InatabilloContributor I
asked in SMS

How to Add a Link to a SMS Number?

When i use  "sms:+1234567890 " on button it’s automatic convert "sms://+123456789" this type of link. Then It’s not working. How can i solve this problem?  

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Dov
1 year ago
Steve V.
Contributor I
Steve V.Contributor I
asked in SMS

Workaround to export SMS Conversations to .csv?

Hi everyone,I just confirmed with Klaviyo Customer Support that it’s not currently possible to export all SMS conversations to csv, but I’m wondering if anyone might have thoughts on a workaround.They did say that “in Q2, our development team is planning on releasing a SMS to Zendesk feature.” Unfortunately we don’t use Zendesk, so that’s not much of a help to us.Any ideas? This would really help us better track and manage our SMS conversations. Thanks,SteveDisaster Recovery Connection

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alex.hong
1 year ago
T
Contributor I
thesaltsocietyContributor I
asked in SMS

SMS text not working.

Hello,I've been searching on the forum high and low for two days and I haven't been able to find an answer to my question. I've even emailed the support desk and am still awaiting a response. I just recently signed up for Klaviyo and have already set up Welcome and Abandoned cart email flows. I also created pop up forms for email as well as sms. The SMS pop up works fine; however, when I click the subscribe button (from my mobile device) to go through the joining process, it's not working properly. It takes me to my text messages with a pre-made join message ready for me to send. When I send it, nothing else happens, and I never receive any follow-up texts. I also am not seeing anything in my SMS list, so there's definitely a disconnect somewhere. I've followed the setup directions given, but still not working. I don't want to launch my new site until I get this working, so a quick resolution would be greatly appreciated.

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B
Contributor I
1 year ago
W
Contributor I
WWVintnersContributor I
asked in SMS

Is there a way for Klaviyo to Age Gating my SMS messages?

Hi there,We are a winery and need to have an age gate to opt-in to our SMS messages. Does anyone know of an SMS provider who integrates with Klaviyo and can provide an age-gate?Thank you!

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W
Contributor I
1 year ago
P
Contributor I
pbau91Contributor I
asked in SMS

Incorrect email SMS Flow

Hi There,Once a month we do a promotion where we offer free entry into our venues for the first hour of the day. (We are an indoor Playcentre company).We have successfully been able to establish this through Klayvio creating a new a signup form, list and a flow that will send them a “free entry ticket” for the day via email.One of the things we would like to do is when a customer enters the incorrect email address and the email bounces it will SMS the customer to let them know that they entered the wrong email address and to re-start the process. I have attached the flows we have setup. (we collect SMS and Email consent on the signup form) What seems to be happening is that Klayvio flags the email as bounced then suppresses the profile for both SMS and Email, preventing the SMS from being sent. Any suggestions on how to achieve this?  

3
Dov
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in SMS

AMA: Don't Be Left on Read (We've Got Answers!)Interview

Don’t be Left On Read This Valentine’s Day!  Have you utilized SMS in your Klaviyo journey? If not or even if you are incorporating SMS regularly with your brand, this is the time to ask all your burning questions to our SMS experts! We’re sitting down with @wei.he and @NathanH from our Deliverability and Compliance team and @Navin_KL, our in-house SMS AE Manager to sort out all the things you need to know and give us the low-down on SMS. To level up your SMS just in time for Valentine’s day, submit your questions by 5:00pm EST on Monday, January 31st, 2022 before our survey closes! Be sure to circle back to this post on Friday, February 4th 2022 to see what other Community members are asking, and what our SMS experts recommend!   Can’t wait to see what SMS advice and questions our Community has in store!  Send us your questions below! SMS Questionnaire  

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Taylor Tarpley
Community Manager
1 year ago
julie.accardo
Community Manager
julie.accardoCommunity Manager
posted in SMS

[Agency Partners] Recap Discussion: All About SMS

Welcome to the resource post for the Klaviyo Agency Partner live training: All About SMS. Here, you’ll find additional resources to help you get started on the strategies covered during the training from January 13, 2022. Feel free to thread any of your unanswered questions on this post, and we’ll be sure to address them here.  In this session, we cover: Klaviyo SMS Overview/Case Study Key Klaviyo SMS Features How to Sell SMS to Your Clients How to Optimize SMS for Your Clients   Additional Help Resources: Partner Portal Agency SMS Certification Klaviyo SMS Case Studies  Thank you to everyone who attended this live training!

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julie.accardo
Community Manager
1 year ago
B
Contributor I
BriersContributor I
asked in SMS

API: Sending a campaign to Phone Numbers

Hello,i am checking out the Create Campaign API, which requires a Template ID, created via the /v1/email-templates API.Since the Templates created like that are Email Templates, what happens if i send the Campaign to a List having only phone number profiles?Will the html from the template be rendered as text only (SMS) ?Or will it be converted to an MMS to get the same result as if it was an email?

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alex.hong
1 year ago
M
Contributor I
mobraggsContributor I
asked in SMS

Sending SMS Error

Hello, I'm to sure what I'm doing wrong. But my list is not updating. Can someone help me please. 

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C
Contributor I
1 year ago
B
Contributor IV
blissyContributor IV
asked in SMS

Can customers reply to SMSes I send with Klaviyo?

Can customers reply to SMSes I send with Klaviyo?Thank you.

1
David To
Community Manager
1 year ago
V
Contributor I
VinnieTContributor I
asked in SMS

Order Reminder SMS Automation

We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline. BackgroundNew menu released = Monday/TuesdayOrder deadline = Thursday 1.pm. Surplus item sales (one-off sale day) = Saturday What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered).  I figured back populating would solve this, but it does not. I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some pe

2
V
Contributor I
2 years ago
M
Contributor I
Marketing VDKContributor I
asked in SMS

I'm having trouble uploading a CSV file for an SMS campaign

I'm using the klaviyo guide to upload the file, it looks like this: but every time I try it tells me: “There are columns missing from the selected file. Please check your file and try again.”Email Firts Name Last Name Consent Phone Country Timestamp ingvaloluisa@gmail.com Luisa  Avalo ['email', 'sms'] +18019184259 USA 2021-15-11 18:00

1
David To
Community Manager
2 years ago
P
Contributor I
penny eContributor I
asked in SMS

SMS Profile Linking

Hey everyone!Question RE linking SMS to a customers existing profile via pop up. If a customer opens a URL from an email and then I present them a pop up to leave their mobile number is there a way that klaviyo can recognise its the same user and update their profile? Or do I have to request both the email and phone number to get this synced to someones profile? Thank you! Penny

1
David To
Community Manager
2 years ago
N
Contributor I
NHCContributor I
asked in SMS

Making Email to Request SMS from customers

Hello,We’re looking to make an email to send out to all of our current email subscribers informing them of our new SMS VIP group. We want to have a way for them to sign up over the email. Is there a block we can put for them to input the number on the email directly? Or will we just have to include a button for them to click that brings them to the sign up page. Thanks

2
stephen.trumble
Community Manager
2 years ago
C
Contributor I
ChristineContributor I
asked in SMS

SMS Service Device Disconnected help

Hello!  I sent an SMS message to my list, and about 10% of the list is saying “Device Disconnected”.  Two of which are our staff’s personal numbers.  And they recieved SMS from our account as recently as 4 days ago.   Please advise

1
alex.hong
2 years ago

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