Find answers to your SMS questions here.
We have many SMS-only profiles on our SMS list. We would like for them to have names and emails so we can reach out to them if they win one of our contests. I first thought of doing this with a text-response survey that fills in these profile fields one at a time. But it looks like there’s no way to use an event variable as a profile property. Also, the sequencing would be difficult, as the “sent text” event trigger does not seem to be able to filter based on what text they replied to. Then I thought of sending them a manage preferences link, where they can type in their name and email in some form fields. But the {% manage_preferences_link %} does not work in SMS. So how can this be done?
Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.
I created a Klaviyo embed form. I clicked “Collect consent”. But when I test this out, only USA contacts have consent. UK contacts do not. Why?
I have an SMS flow launching today and I entered myself into the flow last night to test it. I received my opt-in messages, but the first SMS message failed to deliver due to "Device Disconnected" and I'm in the "Waiting" status for the second message.My device is definitely still connected and I need help troubleshooting so this doesn't happen to my customers who opt-in today.
Hi Klaviyo community,I am wondering if it is at all possible to use SMS functionalities of Klaviyo in Japan. The reason I ask this question because I noticed the article regarding the SMS relating to specific countries US, Canaca, UK, and Australia and therefore I am guessing Japan is out of scope as far as SMS functionalities are concerned. Thanks.
So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back?
Thank you for registering for our very first strategy session designing especially for entrepreneurs, Conquer Cyber Weekend with a data-driven sending strategy. If you are a founder, cofounder, entrepreneur, or a marketer at a small business, we hope you find the below replay and resources useful as you prepare for Cyber Weekend 2022: https://klaviyoacademy.wistia.com/medias/5dkpnncy4v Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links: Understanding the difference between segments and lists How to create an engaged segment How to create a segment of VIP customers Understanding Engagement Reports for Lists and Segments Guide to building a custom report strategyAdditional learning resources: Register to find out when the deliverability certificate launches [Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs) [Strategy session] Cyber Weekend offer and promotion strategy (for entrepreneurs) [Strategy session] Designing email
I send SMS failed, Because my phone number is not verified?I need a phone number to send SMS now, but it need to be verified for 7-10 days. I cannot wait, I need to send SMS at once! Is there any way to accelerate validation?
Hi there,Hope you are all doing good. I have set up Klaviyo SMS Flows for my customers. I create a sign up form for capturing both E-mail and SMS. Those who put there email address they are receiving email from klaviyo but they are not getting SMS from klaviyo. Could you please help me why klaviyo is not sending SMS? Thank you!
Don’t be Left On Read This Valentine’s Day! Have you utilized SMS in your Klaviyo journey? If not or even if you are incorporating SMS regularly with your brand, this is the time to ask all your burning questions to our SMS experts! We’re sitting down with @wei.he and @NathanH from our Deliverability and Compliance team and @Navin_KL, our in-house SMS AE Manager to sort out all the things you need to know and give us the low-down on SMS. To level up your SMS just in time for Valentine’s day, submit your questions by 5:00pm EST on Monday, January 31st, 2022 before our survey closes! Be sure to circle back to this post on Friday, February 4th 2022 to see what other Community members are asking, and what our SMS experts recommend! Can’t wait to see what SMS advice and questions our Community has in store! Send us your questions below! SMS Questionnaire
Hello, One of my clients has bought out another business and absorbed their contacts. Of these contacts they are SMS numbers that had previously opted into the business’ SMS marketing. Are we able to then send SMS messages to these absorbed contacts after updating profile properties to “consented”?
Hello, can a subscriber have more than one profile property? Here’s where I’m having a glitch, it might be an error in my set up?Day 1: A user signs up for emails: enters an email welcome flow that runs over 7 days. At the start of the flow, a new profile property is added (‘In Flow’ - Welcome (email)). This allows me to create a segment of anyone who is on that flow so I can exclude them from other email campaigns for now. The profile property is removed as they exit the flow. (Profile property ‘In flow’ is removed).Day 2: Same user signs up to SMS, enters an SMS welcome flow that runs over 3 days. Again, at the start of the flow, a new profile property is added which says that they are ‘In Flow’ - Welcome (SMS). The profile property ‘In flow’ is removed as they exit the flow. What I’ve noticed is that when they go into the SMS welcome flow, they are being removed from the email welcome flow and I’m not sure why. I tested it out with my own email address yesterday and stopped receive
I’m a little confused about where the line is drawn for SMS opt-in, regardless of the country. Klaviyo training and experience have repeatedly shown me “Text YES to opt-in” when platforms have my number, but this is still an SMS message which I did not give consent to receive (unless it says somewhere in T&Cs that I consent to receive an opt in message). Even if I ignore or say no, what’s stopping an organisation from sending me daily messages offering me desperately to opt in (although I’d just mark as spam).
How to remove duplicate and invalid phone numbers from my SMS segment?
We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!
I’m trying to send out an sms blast and test different times but it seems to be glitching and sending it all at once...
We are running into an issue with the “unsubscribe” words with SMS. We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer. There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?
Can customers reply to SMSes I send with Klaviyo?Thank you.
We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!
Hello! I’ve been following this help article: https://help.klaviyo.com/hc/en-us/articles/360049930372#signupdownvote as I want to be able to send personalized SMS’s based off of what our customers reply back to our SMS’s with. Aka, when we send an SMS asking our customers: “Do you want baking or cooking recipes?”We want to reply back with a cookie recipe if they say baking and a chicken recipe if they say cooking. However, when I use the “SMS sent” metric trigger or conditional action I am unable to find the “Message Body” field that the instructions say to pull in order to respond to the keyword and track what our customers are saying. Any way to resolve this?
Hello,Attentive had very detailed information on legally collecting SMS signup via print advertising so I’m aware this is required but cannot find documentation in Klaviyo regarding this. My question is, if I want to put an SMS sign up offer in a printed publication, what legal language is required?For example, in a catalog going to 50,000 customers, I want to print on the back cover:Text “JOIN” to “xxx-xxx-xxxx” to receive 10% off!What “fine print” do I need to include?
Hi. Is it possible to remove the short weblink from the beginning of SMS messages that we send? Because I’ll be needing to include a link later on in the message and it looks clumsy otherwise
