SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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retention
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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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183 Topics

A
Contributor II
AlipearlContributor II
asked in SMS

SMS API documents

Hi, We need the SMS API documents, please send it to us.Thank you Very Much, waiting for your reply.

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stephen.trumble
Community Manager
5 months ago
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Contributor II
AlipearlContributor II
asked in SMS

why can't i send SMS

I'm confused, why I want to send SMS, I choose the quantity to send, but the final display quantity is 0， nothing. So I question your tools, after all I spent a lot of money on your tools.Please solve the problem as soon as possible！ 

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Dov
5 months ago
M
Contributor I
mwhuerta91Contributor I
asked in SMS

Import Text List - How do I send them through an optin-flow

Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.  

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David To
Community Manager
7 months ago
T
Contributor I
toripContributor I
asked in SMS

SMS Deliverability - Device Disconnected

I have an SMS flow launching today and I entered myself into the flow last night to test it. I received my opt-in messages, but the first SMS message failed to deliver due to "Device Disconnected" and I'm in the "Waiting" status for the second message.My device is definitely still connected and I need help troubleshooting so this doesn't happen to my customers who opt-in today.  

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Taylor Tarpley
Community Manager
10 months ago
D
Contributor I
deltaswankContributor I
asked in SMS

Individualized SMS phone number

Is it possible to request a certain phone number for SMS?

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retention
Partner - Platinum
3 months ago
W
Contributor I
wildeauthorContributor I
asked in SMS

success page doesn't display if SMS opt in is skipped

So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back? 

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stephen.trumble
Community Manager
6 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in SMS

Recap: [Strategy session] [Conquer Cyber Weekend with a data-driven sending strategy (for entrepreneurs)

Thank you for registering for our very first strategy session designing especially for entrepreneurs, Conquer Cyber Weekend with a data-driven sending strategy. If you are a founder, cofounder, entrepreneur, or a marketer at a small business, we hope you find the below replay and resources useful as you prepare for Cyber Weekend 2022:  https://klaviyoacademy.wistia.com/medias/5dkpnncy4v Downloadable content calendar: MAKE A COPY | Cyber Month content calendar Useful links: Understanding the difference between segments and lists How to create an engaged segment How to create a segment of VIP customers  Understanding Engagement Reports for Lists and Segments Guide to building a custom report strategyAdditional learning resources: Register to find out when the deliverability certificate launches [Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)  [Strategy session] Cyber Weekend offer and promotion strategy (for entrepreneurs)  [Strategy session] Designing email

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Taylor Tarpley
Community Manager
8 months ago
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Contributor I
yolissaContributor I
posted in SMS

Can My phone numbers for SMS Verified Immediately?

I send SMS failed, Because my phone number is not verified?I need a phone number to send SMS now, but it need to be verified for 7-10 days. I cannot wait, I need to send SMS at once! Is there any way to accelerate validation?

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David To
Community Manager
6 months ago
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Contributor I
yogesh224Contributor I
asked in SMS

klavio integration with sms provider in Thailand

Hello,I want to know if if klavio integrate with any sms provider in Thailand country.Regards

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David To
Community Manager
3 months ago
W
Contributor I
Will123Contributor I
asked in SMS

How to shorten the unsub link, but not shorten other links in the message body

It looks like Klaviyo SMS gives the option to shorten all links, or shorten no links.For the first SMS in our onboarding flow, we’d like a short unsub link, but our branded homepage link to our website.This is to reassure customers that the message is legit, and potentially in future, we can apply UTMs to our branded link.Maybe there’s a clever hack we can do for this? We tried creating the branded link through concatenated markdown logic, but that still got shortened. Maybe we could add it as a custom field on each user? Thanks

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David To
Community Manager
4 months ago
M
Contributor IV
meetapapersandgemsContributor IV
asked in SMS

Profile properties and flows

Hello, can a subscriber have more than one profile property? Here’s where I’m having a glitch, it might be an error in my set up?Day 1: A user signs up for emails: enters an email welcome flow that runs over 7 days. At the start of the flow, a new profile property is added (‘In Flow’ - Welcome (email)). This allows me to create a segment of anyone who is on that flow so I can exclude them from other email campaigns for now. The profile property is removed as they exit the flow. (Profile property ‘In flow’ is removed).Day 2: Same user signs up to SMS, enters an SMS welcome flow that runs over 3 days. Again, at the start of the flow, a new profile property is added which says that they are ‘In Flow’ - Welcome (SMS). The profile property ‘In flow’ is removed as they exit the flow. What I’ve noticed is that when they go into the SMS welcome flow, they are being removed from the email welcome flow and I’m not sure why. I tested it out with my own email address yesterday and stopped receive

1
Taylor Tarpley
Community Manager
9 months ago
O
Contributor I
Owens_CWContributor I
posted in SMS

Confusion around SMS opt-in consent

I’m a little confused about where the line is drawn for SMS opt-in, regardless of the country. Klaviyo training and experience have repeatedly shown me “Text YES to opt-in” when platforms have my number, but this is still an SMS message which I did not give consent to receive (unless it says somewhere in T&Cs that I consent to receive an opt in message). Even if I ignore or say no, what’s stopping an organisation from sending me daily messages offering me desperately to opt in (although I’d just mark as spam).

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stephen.trumble
Community Manager
6 months ago
N
Contributor I
nayanisakina99Contributor I
asked in SMS

SMS list cleaning

How to remove duplicate and invalid phone numbers from my SMS segment?

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stephen.trumble
Community Manager
9 months ago
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Contributor I
RidehouseContributor I
asked in SMS

Create a SMS "Service Notification"

We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!

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David To
Community Manager
7 months ago
S
Contributor I
spiritContributor I
asked in SMS

Scheduled Messages for SMS

I’m trying to send out an sms blast and test different times but it seems to be glitching and sending it all at once...

1
Dov
8 months ago
R
Contributor I
RonLContributor I
asked in SMS

Customers Accidentally Unsubscribing from SMS

We are running into an issue with the “unsubscribe” words with SMS. We offer subscriptions of our products to our customers. Every time a customer texts us to say they want to “cancel their subscription” it unsubscribes them from SMS because it contains the word “cancel”. They then resubscribe and send the same message only for the exact same outcome to occur, causing an extremely frustrating loop for the customer. There must be a way to add a word that will stop the word “cancel” from unsubscribing from SMS?

1
alex.hong
8 months ago
F
Contributor I
fur-itContributor I
asked in SMS

Feature set comparison of Klaviyo SMS vs. Attentive?

Is there documentation anywhere that might have an apples-to-apples feature set between Klaviyo SMS and Attentive? 

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David To
Community Manager
3 months ago
B
Contributor I
britContributor I
asked in SMS

Need solution to receive MMS (image+video) from subscribers

We have a ported toll-free number (US+CA) and need to be able to receive images and videos from our subscribers. I’ve been searching desperately for a solution with no luck! Any ideas on how to work around this? I tried using the Zendesk integration (long shot), have researched toll-free text forwarding… Currently running in circles finding no solutions. Any ideas/suggestions are greatly appreciated!

1
David To
Community Manager
8 months ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in SMS

Best Practice for Transactional SMS: Shipment Notifications

Hi Community, I’m looking for advice on how to deploy a transactional sms message for shipping notifications without signing folks up for marketing SMS. Does it make sense to separate transactional SMS and marketing sms recipients? Does it make more sense to ask for marketing SMS consent? “Sign up for shipment tracking notification via SMS and other messages”. Therefore collecting typical consent? I have a custom site and Klaviyo integration. I assume I’ll have Events/Metrics posting to Klaviyo profiles with shipment tracking updates are available… with a parameter that tells me which kind of message it is. “It’s shipped” “Arriving Tomorrow” “Out for delivery” “Delivered!”. Looking forward to learning your approach.

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Jessica eCommerce Badassery
Partner
4 months ago
Jeff.L
Contributor I
Jeff.LContributor I
asked in SMS

SMS - Klaviyo and Shopify

Klaviyo Support states that their SMS is not able to send order tracking texts because it doesn’t pull in carrier tracking data from Shopify. What platform or APP do you use to send text’s to customers with order tracking?

1
Dov
4 months ago
P
Contributor I
pasarup29Contributor I
asked in SMS

Unable to create flows off of sms keyword responses. "Message Body" field seems to be missing?

Hello! I’ve been following this help article: https://help.klaviyo.com/hc/en-us/articles/360049930372#signupdownvote as I want to be able to send personalized SMS’s based off of what our customers reply back to our SMS’s with.  Aka, when we send an SMS asking our customers: “Do you want baking or cooking recipes?”We want to reply back with a cookie recipe if they say baking and a chicken recipe if they say cooking. However, when I use the “SMS sent” metric trigger or conditional action I am unable to find the “Message Body” field that the instructions say to pull in order to respond to the keyword and track what our customers are saying. Any way to resolve this? 

1
Taylor Tarpley
Community Manager
7 months ago
C
Contributor I
carsontowtContributor I
asked in SMS

SMS Flow - Abandon Cart Link

How to get the link for SMS Abandon Cart Flow that takes them back to their cart?? All I’ve found online is coding, is this the correct coding for it.. “{{ event.extra.responsive_checkout_url }}“ to put into the text? It then shows up like this when I Preview in the text… “https://klv1.io/0/XXXXXX”  

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Bobi N.
Partner - Platinum
4 months ago
B
Contributor I
bsheimContributor I
asked in SMS

SMS in-person sign up consent and legal

Hello,Attentive had very detailed information on legally collecting SMS signup via print advertising so I’m aware this is required but cannot find documentation in Klaviyo regarding this. My question is, if I want to put an SMS sign up offer in a printed publication, what legal language is required?For example, in a catalog going to 50,000 customers, I want to print on the back cover:Text “JOIN” to “xxx-xxx-xxxx” to receive 10% off!What “fine print” do I need to include?

1
alex.hong
8 months ago
T
Contributor I
TootsweetsContributor I
asked in SMS

Remove short link from start of SMS

Hi. Is it possible to remove the short weblink from the beginning of SMS messages that we send? Because I’ll be needing to include a link later on in the message and it looks clumsy otherwise

1
Dov
7 months ago
L
Contributor I
lilaloves33Contributor I
asked in SMS

MMS in Australia

Will the option to send MMS in Australia be available soon?

1
David To
Community Manager
6 months ago

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