SMS

Find answers to your SMS questions here.

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  • 595 Replies
Tutorial

How to personalize SMS messages with dynamic content

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retention
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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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244 Topics

K
Contributor I
Kelly TLBBContributor I
asked in SMS

SMS Consent Sign Up Forms and Lists

I’ve been reviewing the pages and the Academy re: SMS marketing but where I’m getting stuck is what list to add these contacts to. Do I create just an SMS list? Do I continue to add new emails AND SMS to my existing email list? If so then how would I create the separate SMS sign up form ONLY for existing email list customers? 

1
David To
Klaviyo Employee
2 years ago
M
Active Contributor II
MichaelActive Contributor II
asked in SMS

SMS source code issue

Hey everyone!I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360035056972-Guide-to-Collecting-SMS-ConsentI’m making a text box and I’ve followed the GIF instructions with the following code<p style="text-align: center;"><a href="sms:+1%20<(844)933-4127>?&body=Send%20this%20text%20to%20subscribe%20to%20SMS%20Updates!%20%28ref:JOIN%29">Text JOIN to (844) 933-4127</a></p> As you can see it’s looking fine, but the ‘To’ section when I actually click the message it looks wrong.I am based in Australia, so I’m wondering whether it’s because of that, a code mistake, and if someone based in the US would see an actual number instead of +1<Also, with this source code would I be able to create this into a button? Just for appearances and better CTA clicking, I imagine.Thanks heaps in advance :)Michael 

4
David To
Klaviyo Employee
9 months ago
C
Contributor I
CemYContributor I
asked in SMS

Does anyone have any examples of click-to-text email banners for SMS consent?

Hey everyone! I’m looking to use click-to-text banners to capture SMS consent through our emails, and I am having trouble finding any examples online. I was wondering if any of you came across any examples?I know that it’s as simple as a text box in terms of look, but I was wondering if anyone played around with copy / design and can show some examples :)Thanks in advance.

1
stephen.trumble
Community Manager
2 years ago
S
Contributor I
StefunnyContributor I
asked in SMS

How do I send my first SMS flow?

Hello,I have set up my first SMS flow> I did this in the FLOW using the Trigger > SMS #1 > Wait 1 day > SMS #2. How do I send this as a test to my phone to see if it is working?  

3
David To
Klaviyo Employee
2 years ago
R
Contributor I
RetentionRobContributor I
asked in SMS

SMS Welcome Flow

Question regarding the SMS welcome flow. Today is the first day we launched the SMS capture pop up that enters users into the welcome flow once they've consented. Essentially we would want the welcome text to deliver to them as soon as possible, but, if a customer consents after 9PM(local time zone) a text could technically be sent after hours. I can only set the time delay to specific times of day/ days of week so I'm curious on what the best practice is for this? 

1
Taylor Tarpley
Community Manager
2 years ago
N
Contributor I
nitishranaContributor I
asked in SMS

Profile just for SMS

Hi,Can we create a profile / import contacts without having email ? Purpose is to use the profile only For SMS, not email campaigns.I checked this post -  and found that it is possible using api or import. I tried the same - both by keeping the values in email column empty and removing the email column altogether in csv. However, got this error  

1
David To
Klaviyo Employee
2 years ago
d.goldstein
Klaviyo Employee
d.goldsteinKlaviyo Employee
published in SMS

Own Your Growth! Announcing the SMS Strategy CertificationNews

Hey Klaviyo Community!  I’m Dan from the Academy team. We are super excited to announce the launch of the SMS Strategy Certification!  SMS is a relatively new owned marketing channel, and we want to help you build the very best SMS marketing strategy at any level. In this certification, you’ll learn SMS best practices, how to layer SMS into your existing marketing strategy, and how SMS can help you make the most of your marketing strategy. By the end, you’ll have the knowledge you need to build an effective SMS marketing strategy to grow your business.  After taking the certification exam, you’ll earn an official SMS strategy certificate. Be sure to share your certificate on LinkedIn and add it to your resume to show off your achievement! Getting SMS Strategy certified can validate your SMS expertise to your peers, colleagues, and hiring managers. Because SMS is one of the fastest growing channels in the marketing space, leveraging SMS communication is also a major way to see real grow

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sachin16
Active Contributor IV
2 years ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in SMS

What is SMS Marketing and How is It Different than Email Marketing?

What is smsmarketing and what is the module of SMS marketing and also what is difference between email and SMS marketing. Why SMS marketing is best as compare to email marketing

1
Taylor Tarpley
Community Manager
2 years ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS

Can we get an app for SMS coversations?

We’re seeing amazing results with getting to engage with our customers/fans through SMS, the only thing we wish we had to keep up to date with the messages is a simple mobile app! In the pipeline possibly?  We ❤️ Klaviyo. Thanks for a great product. 

1
David To
Klaviyo Employee
2 years ago
steez_brand
Active Contributor I
steez_brandActive Contributor I
asked in SMS

Seperate Welcome Flows for Mobile SMS Consent

From what I can tell you can’t really separate Welcome Flows for SMS signups that come from a mobile form (the one where you just click and it pulls up your messages with a text to join). We have that form as a second step on our welcome popup but we’re also using another version embedded for periodic AMA with our brand ambassador.  When we do the AMA’s it would be great to trigger a different flow than here’s your 15% off coupon, and more like “Hey, here for an hour or so AMA”. While the welcome popup should always just be doing it’s thing and triggering the welcome flow that sends out the first time purchase coupon. The reason I can’t figure out how to do this is because it appears the mobile SMS signup doesn’t send a $source attribute with it. Is there another way to accomplish what I’m trying to do?

1
Dov
2 years ago
S
Contributor I
ShelleContributor I
asked in SMS

SMS Welcome Flow - Do Thank You Messages Count Toward Monthly Send Total

Hey, I’m in the process of setting up SMS Marketing and wondered if anyone can tell me if I include a ‘thank you’ text to those who have consented to SMS within my already existing Email Welcome Flow - Dos this text count as part of your monthly send limit.So this could essentially use up all my monthly messages, depending on the volume of sign ups? I couldn't see this information anywhere, so apologise if it’s already out there.ThanksShelle

1
alex.hong
2 years ago
J
Contributor I
j.singlerContributor I
asked in SMS

Automated SMS Opt-in message

How do I create an automated Opt-in message from a click-to-text email banner keyword?

1
retention
Partner - Platinum
2 years ago
J
Contributor I
j.singlerContributor I
asked in SMS

Click-to-Text Email Banners

Looking to add a click to text email banner within our welcome series, but with the limitation to the Click-to-Text links in that they are not supported by all applications (for example Gmail and Outlook), so those users will not be able to click on them, is there a way to reach those using those applications? 

3
David To
Klaviyo Employee
2 years ago
J
Contributor I
j.singlerContributor I
asked in SMS

Can you show abandon cart product in SMS?

We have incorporated SMS into our Cart Abandon flow, but is there a way to show the abandon product in the SMS like in the email?

1
retention
Partner - Platinum
2 years ago
S
Contributor I
spyroslina2Contributor I
asked in SMS

Sending SMS to UK with a Twilio sending number

Hello all, Will I be able to send SMS to numbers outside US and UK by using Twilio as a Sender number? Thanks in advance

6
Taylor Tarpley
Community Manager
2 years ago
M
Contributor I
Muhammad TalhaContributor I
asked in SMS

Checkout event is not working

Hi, Its been many days now and i am unable to connect with any of the klaviyo support. I also emailed to klaviyo but unfortunately i didn’t got any response.  I am facing an issue that needs immediate resolve as my abandoned cart flow is not working and the checkout event is not been triggered properly. Further i purchased the sms plan and it shows the same error that “We have not yet received any Started Checkout events from WooCommerce”. I have checked again and again all my settings and integrations with woocommerce but still no resolve. I know klaviyo is a strong platform and i shifted from mailchimp to klaviyo but this issue is testing me to its best. I hope i would get some help from the klaviyo team. Looking Forward  

5
David To
Klaviyo Employee
2 years ago
D
Contributor I
DSCContributor I
asked in SMS

SMS Skipped - Unable to Send SMS

Hi Community. I’ve created an SMS campaign to send, Canada based. All profile Consent was obtained and imported, my toll-free number is not verified (but I read that meanwhile it’s under process of verification, I can still send SMS). However, once I clicked send after awhile it prompted SMS skipped - unable to send SMS. I also tried un-clicking smart send to give it a try, still does not work.Any idea what’s the issue here?  Any help would be appreciated!

3
David To
Klaviyo Employee
2 years ago
L
Contributor I
LOKEContributor I
asked in SMS

Can you require Double Opt In for Email but not SMS?

For my main list of contacts I had “Double Opt In” enabled - I noticed that a contact did not confirm via email for double opt in, so he was never added to my main list or my “Person is consented to receive SMS” segment. I removed double opt in so now anyone that fills out my form and has phone included will be added both to my main list and SMS segment. Ideally I would like it so that I can just require double opt in for emails, and single opt in for sms. Is there any way to do this?

4
kaila.lawrence
Community Manager
2 months ago
C
Contributor I
Cat CornerContributor I
asked in SMS

SMS on Justuno pop up

I use a Justuno pop up to collect emails for Klaviyo.  Can I incorporate the SMS consent in the Justuno pop up also for Klaviyo? If so, can you tell me the steps to connect them/

1
Mailbox Manny
Partner - Silver
2 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in SMS

Adding SMS Consent to List subscription page

Is it possible to add SMS consent to a List Subscription page?I'm asking because the functionality to add SMS consent to the phone number field does not exist in Klaviyo's builder.The goal is to send an email within the First Purchase Welcome Series to new customer's who have yet to consent to SMS, and link them to a Lander with SMS consent.I suppose we could pop a consent form similar to what we're currently using but I'd rather use a dedicated Lander if possible.Let me know your thoughts. Thanks!

3
alex.hong
2 years ago
paoloalchemy
Contributor I
paoloalchemyContributor I
posted in SMS

Is Klaviyo SMS available in Canada?

Hi everyone, I understand that at the moment SMS on Klaviyo is only currently available in the US, but as I was just working through the flows today I saw this on the SMS message template:SMS for CanadaI can’t seem to find any information on this on the help center and on the community posts, so I was just wondering if any of you have tried this yet?Thanks!

2
paoloalchemy
Contributor I
2 years ago
C
Contributor I
caseyaltmandesignContributor I
asked in SMS

Sending a .vcf card to SMS subscribers

Is it possible to send SMS subscribers a .vcf contact card so that they can store our contact info into their phones easily? I have seen this done by some accounts with Klaviyo such as robingolf.com but I cannot seem to figure out how to set it up. thanks!

8
stephen.trumble
Community Manager
1 year ago
P
Contributor I
pippokerAAContributor I
asked in SMS

List not updating (SMS contacts)

Hello, I am new on Klaviyo, I created a List and linked to a Sing-up Form where the client can get a 10% discount if he gives me his/her mobile number.I tried some tests with friends and family but even though the sign-up form registered 11 submission, the list is still empty, while the “profile” section is correctly working.It may be useful to you to know that in the Opt-in process I flagged “single opt-in”. What could it be? Can anybody help me?Thank you in advance 

2
Dov
2 years ago
I
Contributor I
instantbossContributor I
asked in SMS

Uploading JUST SMS

I want to use klaviyo as my texting platform but do not have emails for the numbers I am uploading -- How Can i upload without the emails?

1
David To
Klaviyo Employee
2 years ago
M
Contributor I
melanie-riverbendhomeContributor I
asked in SMS

Average Opt-in Rate for SMS

Hello - does anyone know what the average opt-in rate for SMS is? Looking to see how many of our customers could potentially sign up.

1
David To
Klaviyo Employee
2 years ago

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