Hey @Michael - welcome to the community!

I think you might have added an extra “space” between the +1 and the number.  %20 is URL encoding for a “space” so that’s why it stopped after the +1

Try this code (assuming 844-933-4127 is your number):

<a href="sms:+18449334127?&amp;body=Send%20this%20text%20to%20subscribe%20to%20SMS%20Updates!%20%28ref:JOIN%29">
Text JOIN to (844) 933-412
</a>

Try to copy/paste the code above in the “Source” editor in Klaviyo to make sure it’s a clean copy/paste. Let me know if it worked!

Hi Joseph,

Yes that’s perfect! Thank you so much for the help :)

Michael

I just tried this and it isn’t working (anymore)….has anyone else faced this issue?

Hey @JeffInDallas,

Have you tried copy and pasting without format and/or manually typing out the code as HTML instead of just placing it in the text editor? A lot of times I see users make the mistake of simply copying and pasting code. However, this causes additional formatting to be brought over which breaks the code function.

Alternatively, what inbox provider are you using and/or testing in? As called out in our How to use an email to collect SMS consent Help Center article:

Note that this approach is designed to automatically open a text message, but it will not work with Gmail or in Microsoft Outlook; however, everyone can see the banner and manually text your number to subscribe, regardless of their inbox provider.

David