Skip to main content
  • EN

SMS

Find answers to your SMS questions here.

  • 274 Topics
  • 685 Replies
Tutorial

How to personalize SMS messages with dynamic content

  • 6
  • 0
retention
Rank
retention
solved this question

Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
  • 0
  • 2
David To
Rank
David To
solved this question

SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
  • 0
  • 4
274 Topics
J
Active Contributor I
jessebActive Contributor I
asked in SMS
Encouraging email list subscribers to sign up for SMS

I want to display a message in the footer of all emails in my welcome series that asks profiles to subscribe to SMS (if they haven’t already) by clicking a link to subscribe.Is it possible to use use a conditional tag to show/hide this message depending on if the profile is subscribed to SMS? I understand that I can include a direct link to the subscribe page for the SMS list within this message.What I’m also wondering is, when the user clicks the subscribe link and lands on the subscribe page, is it possible to have the name and email fields pre-populated so that the user only has to enter their phone number?Ideally, I would like to customize the subscribe page so that the user only sees the field to enter their phone number to subscribe, but I’m not sure if Klaviyo would recognize what profile to attribute this to. Are either of these use cases possible?

3
kaila.lawrence
Community Manager
3 months ago
Y
Contributor I
YmaniContributor I
asked in SMS
NaN SMS Credits

I have 8585 SMS credit. I have a draft message that uses 3858 credits. I'm getting an message that says "Sending this campaign will use NaN credits leaving you with 57 credits for the billing period.What are NaN credits and why is this happening? I should have over 4300 credits left after sending the campaign. Not 57. What's happening here?

4
kaila.lawrence
Community Manager
2 months ago
D
Contributor I
David-S75Contributor I
asked in SMS
Having New Customers sign up fro Email AND SMS to unlock discount.

We like to offer a special discount code for folks who sign up for both email and sms. what is the best way to ensure folks who do both get a code vs folks who just sign up for email?

1
Bobi N.
Partner - Platinum
1 year ago
Y
Contributor I
YenYogaContributor I
asked in SMS
Adding country code in CSV file

Klaviyo needs country code for my 3,000+ Textedly imported contacts. Can you help?

1
kaila.lawrence
Community Manager
4 months ago
P
Contributor I
PheralContributor I
asked in SMS
Unable to verify business.

Hi There, I'm trying to apply for a toll free number but it gives me a red sign saying" not verified- unable to verify business". I tried to resubmit it but its still not working. I verified the conditions and the reasons of this issue and its still not working. 

5
P
Contributor I
4 months ago
8
8ightvibesNew Member
asked in SMS
SMS - No registered phone number??

I’ve signed up for klaviyo for my music business and the first month went great. Then I try to make a message to send and it now says my US and Canada number is not registered. Yet when I sent for registration it says could not register. Please help if anybody has solved a similar problem. 

1
eCom2Win_Agency
Problem Solver IV
4 months ago
N
Contributor I
NHCContributor I
asked in SMS
Making Email to Request SMS from customers

Hello,We’re looking to make an email to send out to all of our current email subscribers informing them of our new SMS VIP group. We want to have a way for them to sign up over the email. Is there a block we can put for them to input the number on the email directly? Or will we just have to include a button for them to click that brings them to the sign up page. Thanks

2
stephen.trumble
Community Manager
2 years ago
M
Contributor I
MVyshContributor I
asked in SMS
Is there a way to view the system SMS that were sent by Klaviyo for the double opt-in list?

Is there a way to see which SMS was sent and to which recipients? This refers to the standard notification that is sent while subscribing to the list with the double opt-in.

3
kaila.lawrence
Community Manager
3 months ago
A
Contributor II
ArtOloContributor II
asked in SMS
Clarification Needed: Business Category for SMS Use

Hello Klaviyo Community,I hope this message finds you well. I am reaching out for some guidance and clarification regarding the use of SMS services with Klaviyo. My brand, which specializes in underwear and accessories, seems to have encountered a limitation regarding the use of SMS features within Klaviyo. According to the platform's policies, SMS is not supported for brands in certain prohibited industries, including sex, hate, firearms, and tobacco.I want to emphasize that my company operates solely within the fashion and personal accessories sector, focusing on providing high-quality underwear and accessories. Our products and brand messaging are centered around style, comfort, and inclusivity, with no content or connotation related to the prohibited industries listed by Klaviyo.Given this, I am seeking advice on how to resolve this misunderstanding so that we can utilize SMS marketing to engage with our customers effectively. Has anyone here faced a similar situation, or could off

6
kaila.lawrence
Community Manager
5 months ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in SMS
What is SMS Marketing and How is It Different than Email Marketing?

What is smsmarketing and what is the module of SMS marketing and also what is difference between email and SMS marketing. Why SMS marketing is best as compare to email marketing

1
Taylor Tarpley
Community Manager
3 years ago
U
Contributor III
UlkaContributor III
asked in SMS
Wrong message being sent

Every time someone sends me an SMS message, they are receiving this automated response:  Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref:JOIN:9MRMhh)It’s sending it no matter what they say…if they ask a question, if they say “stop”, if they respond to a scheduled SMS.How do I fix this?  It looks like this some kind of automation with a keyword “Join” but it has nothing to do with the message they are sending to me

7
U
Contributor III
3 months ago
P
Contributor I
prueContributor I
asked in SMS
i'm stuck setting up sms in new zealand

hello from new zealand. i am having trouble setting up sms in klavyio all countries are activated expect nz and australia. please can someone help… it is saying inactive.I’m stuck please helpme

7
kaila.lawrence
Community Manager
2 months ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in SMS
Hyperlink Privacy Policy on SMS consent disclosure text

Hi, I am struggling to get hyperlinked Privacy Policy text on SMS consent disclosure text.This is the text I’ve entered on Klaviyo SMS Subscribers form to collect SMS subscribers via WooCommerce during checkout. View our <a href="https://allnewbornprops.com/privacy-policy/" target="_blank">Privacy Policy</a> What am I doing wrong?  

4
Lina
Active Contributor IV
4 months ago
G
Contributor I
Good2KnowContributor I
asked in SMS
Is there a way to automate an SMS reply to leads that I receive via email?

I'm trying to see if Klaviyo will work with a lead referral program that I am signed up with. When a lead comes in, I’m sent an email with the prospect’s name, email, and phone number. I want to be able to automatically send an Introductory SMS in response to these lead-generated emails.Any help is very much appreciated!

2
Omar
Partner - Platinum
2 years ago
A
Contributor I
airshowContributor I
asked in SMS
Text-to-Join keyword

Is there a way to have a text-to-join Keyword that people can text to my number that adds them to the list...ie. Text “JOIN” to 888-999-0000 to subscribe Also, if 1 user signs up for both text and email communications, does that person count as 1 or 2 contacts against my plan?  

1
kaila.lawrence
Community Manager
3 months ago
A
Contributor IV
amanda_dContributor IV
asked in SMS
Collecting SMS Consent as alcohol brand

Are we allowed to collect SMS consent at checkout if we are an alcohol/ age gated brand? Can I sync my Shopify SMS subscribers to Klaviyo too, even though we're an alcohol/ age gated brand? 

1
kaila.lawrence
Community Manager
7 months ago
D
Problem Solver I
DanPProblem Solver I
asked in SMS
Record SMS sent replies to pass via integrations

One of the BIG limitations of the Klaviyo to Gorgias integration is that inability to pass the whole automated SMS conversation from Klaviyo to Gorgias when a customer replies. For instance, if there are several automated SMS in a sequence and someone replies to an open ended question eg “I’d like to learn more about this product” then that reply has no context when it comes into Gorgias as the SMS they replied to is not bought in for the whole conversation. I’ve reached out to Gorgias on this and they have said this is a limitation of the Klaviyo system. Is there a way to record that SMS reply (even if it’s via an API integration) so it can then be allocated to that ticket in Gorgias? 

5
David To
Klaviyo Employee
1 year ago
B
Contributor I
BlessedContributor I
posted in SMS
SMS Work Flow not working

Thought I would test out this platform before paying and so far it’s not great.  Ive done everything suggested in the SMS Flow not working chats and nothing seems to be working. Does the SMS Flow only work if you pay for an additional number? 

2
B
Contributor I
1 year ago
S
Contributor I
suz_bruContributor I
asked in SMS
Allow users to select time of day to receive sms?

Does anyone know if there is an easy way to allow user to select the time of day they want to receive SMS messages? I’ve thought of some manual workarounds to accomplish this, but they’re all a little clunky. Thanks!

3
L
Contributor I
2 years ago
M
Contributor I
mwhuerta91Contributor I
asked in SMS
Import Text List - How do I send them through an optin-flow

Hey everyone, First post here. I have a list of phone numbers collected from our retail locations. They haven’t explicitly consented to receiving marketing texts and I’m wondering the best way to obtain consent. I know there’s an auto message that can go out through the Compliance Keywords but not sure how to trigger this text to go out. Also don’t love that this would be the first message they’d receive. Ideally would send them a quick text saying something about their retail loyalty points (which they have consented to receive information about) and then saying something that prompts marketing optin. Any help would be appreciated.  

1
David To
Klaviyo Employee
1 year ago
D
Contributor I
Derek CruaContributor I
asked in SMS
Klaviyo C/S would be a joke if it wasn't so serious.

Support in Klaviyo does not exist. We’re moving to Beehiiv.  I can’t even log into my own account…. and it’s premium. We’re trying to get support from their SMS team, so I can access as it seems a duplicate was set up. Complete joke. Andrew Bialecki should be spending more time looking at the online forums, and the consistent complaints about Klaviyo CS...

1
chloe.strange
Community Manager
7 months ago
O
Problem Solver I
obviyoProblem Solver I
asked in SMS
How do I add an image to sms campaign through via the API?

Is there a way to add an image to an sms campaign through the api? I found a media_url field in the return data for the campaign-messages endpoint but when I try to set a value for that to update or create it doesn’t seem to work.  

7
O
Problem Solver I
29 days ago
L
Problem Solver I
laurtondigitalProblem Solver I
asked in SMS
Create new profile via API with phone number only

Hi there, I have a website that I’m looking to add a custom styled SMS sign-up form too.We currently have an email only sign-up that captures users emails, but now want to offer an SMS only sign-up as well.I’ve updated from v1 API to the latest for the email form and that works fine.However creating a new subscriber with only the phone_number field and no email seems to silently fail. I get a success response, yet no data in SMS list within Klaviyo.If i test with a hardcoded email attached then it goes straight through. Is it possible to create a new subscriber with phone_number only?Or is an email mandatory when posting to the subscription endpoint using ajax - https://a.klaviyo.com/client/subscriptions/?company_id=XXXXXXX Here is the reference doc I have been referring too:https://developers.klaviyo.com/en/reference/create_client_subscription I have Single opt-in enabled too. Thanks in advance.

4
L
Problem Solver I
2 months ago
P
Contributor I
pbau91Contributor I
asked in SMS
Incorrect email SMS Flow

Hi There,Once a month we do a promotion where we offer free entry into our venues for the first hour of the day. (We are an indoor Playcentre company).We have successfully been able to establish this through Klayvio creating a new a signup form, list and a flow that will send them a “free entry ticket” for the day via email.One of the things we would like to do is when a customer enters the incorrect email address and the email bounces it will SMS the customer to let them know that they entered the wrong email address and to re-start the process. I have attached the flows we have setup. (we collect SMS and Email consent on the signup form) What seems to be happening is that Klayvio flags the email as bounced then suppresses the profile for both SMS and Email, preventing the SMS from being sent. Any suggestions on how to achieve this?  

3
Dov
2 years ago
K
Contributor III
krmqContributor III
asked in SMS
Is a Suppressed Profile part of the "existing Profile" in sign up form targeting?

Hi, I just wanted to get clarity on the above. I have a new SMS sign up form that I want to only show to my current email subscribers and exclude SMS subscribers. I’m asking because there’s an option in Sign up form Targeting that says: Show to any existing profile And I’m not sure if that includes the suppressed profile? Here’s my current set up: This is the targeting I thought of for my new SMS sign up This is the definition of my “Email Subscribers” segment which are all not suppresed Thank you for any clarification!

1
Taylor Tarpley
Community Manager
1 year ago
Terms & ConditionsCookie settings