Accounts and Settings
Get help with managing your account and settings.
- 530 Topics
- 1,394 Replies
When I logged onto klaviyo, it acted as if I did not set up my account yet. I have been a paying customer of Klaviyo for over a year. The prompt was to run the integration with my shopify store, which I have already done. I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat. VERY ANNOYING!!! I need to access my account immediately. I did submit an email, but no response yet. Argh….Anyone have ideas?
Hello,my customer has two online shops and actual looking for a E-Mail Solution. In one Store (Woocommerce) he sell the items on the normal way like all shops. In the second Shop (Shopify) he sell other items as an auction. Customer are for both the same, because product range same as well.My idea is to have two different Klaviyo Accounts, but company is the same and we want to have the customer in both account to create marketing activities.Thanks for your help :-)
We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?
My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?
I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. How can I cancel an account that was not fully set up?How can I start over?Thank you
Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles 5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.Asking because we couldn’t find any way to downgrade (back) to the free plan.Thanks for your help!
I’m new on Klaviyo, trying to scale my freelancing career. I already have 2 clients but to be honest, I’m just hanging in there, trying my best with the knowledge I got from Aweber and SendPulse (while working my past job) to set up campaigns, flows etc for them. But I need to learn everything on and about klaviyo, like, from dashboard to different triggers and segments, etc. is there a comprehensive course I need to take? or something that progresses from the basic like dashboard down to complex like analytics. please help, i don’t mind hustling this skill like it’s my Phd exam in a week.
Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.
Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim
Hello,I am getting confused with the klaviyo multi account setup. We wanted to use klaviyo on our website. we have two environments development and production environment. 1. Do we need to create two accounts for the development and production environment?2. If we have two 2 store views of a site, do we need to create a separate account for them or one account will do?Can anyone please suggest me for the above questions?Thanks in advance !
Hi there, I’m brand new to Klaviyo and this is my first time registering a lead. I’m a bit confused as to whether Klaviyo is asking me for my contact details or those of my new client? Ideally, I don’t want to include the client’s phone number without their approval but it’s deemed a *necessary field? Is it ok to use my number?
Hi Folks, happy new year!I’ve been talking to a prospective client and they’re using Magento 2. My experience with ecom platforms is limited to BigCommerce and Shopify, and I’ve found that there can sometimes be issues with features from Klaviyo not always being available outside of Shopify - ie persistent cart rebuilding doesn’t work on BC & Klaviyo.For those of you who are experienced with Magento, are there any “gotchas” when it comes to Klaviyo I should be aware of?Thanks!
Hello! Is there a standard practice for using tags to organize lists, segments, campaigns, flows, etc. We have years worth of these things without tags so they are very unorganized. However, we are looking for suggestions as to the best way to organize and group using tags. Can you share how you use tags to group and maintain some order in Klaviyo? Thanks!
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