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Accounts and Settings

Get help with managing your account and settings.

567 Topics
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AndriyBoychuk

solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...

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sipcult

solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

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42

Julie Hayes

started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...

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567 Topics

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martina.profumoContributor I

asked in Accounts and Settings

Unclear charge on credit card

My dad was charged (from Klaviyo inc. software) about 120usd on his credit card in the name of Klaviyo but we can't figure out where it comes from. My dad is a retiree, he has no business for which he needs Klaviyo. He doesn't even have a klaviyo accountIs it possible to go back to the details? could it be a hacker or fraud problem?This is the second time this has happened to him. We fail to understand. Thank you!!

Anas Ali KhanPartner

asked in Accounts and Settings

Partner Program Badge - 9 Number

Hi there, Recently I become a Klaviyo Partner Program Member as a Freelancer. So right now the badge is not showing in my profile, as you can see? I know the 9 numbers should be putted in the profile settings, but my main question is Where to find those 9 numbers ? You will say “ Go to Portal Dashboard, right hand size there is a Quick Links Tab, scroll down , you will see a Forum Key” , Is that you will say BUT BUT That are not 9 numbers, its showing like this k-002134397 ( It’s Showing 10 numbers ) , What should I do now ?

Joel LückingContributor I

asked in Accounts and Settings

Process to add Credit Card Payment is always loading

I wanted to upgrade my Klaviyo Plan and tried to add my Credit Card as a payment method. If I click on the button to confirm my datas, it won’t stop loading. So it’s not possible to add my credit card as a payment method. It‘s a big problem cause my clients need to get important emails but it’s not possible cause it’s not working to add a credit card!

StephaneBContributor I

asked in Accounts and Settings

Update credit card information not working (always in progress)

Hi,We are trying to update our account credit card information to stop using the free tier and get more active accounts and emails. But, when updating the credit card information and clicking on the update button, nothing happens. The button has a in progress indicator and it never stops. There are no error messages.This is kind of urgent since we need to unblock our emails.I submitted a ticket to support, but still no response after a few hours.Thanks.

curiouscreatureContributor I

asked in Accounts and Settings

Viewed Product Tracking Not Working Shopify Atlantic Theme

Hey there, I have tried using the set up wizard to set up my viewed product tracking which I get the green text saying that it is enabled on my shopify store. However, when I check the viewed products analytics it is still flat lined even though there are definitely people on my website and buying products. I have tried redoing this but to no avail. Can anyone kindly assist? Thanks

VinnieTContributor I

asked in Accounts and Settings

Matomo Analytics & UTM Parameters

My site uses Matomo Analytics instead of Google - Matomo uses “MTM” instead of the normal “UTM” prefix in URLs. I’m trying to add custom parameters in Klaviyo Account Settings, where I’d like to set the value for mtm_campaign to the Klaviyo Campaign Name, however it is not an option. All that is available is External ID, Klaviyo Profile ID, and Link or Alt Text.Is there any workaround here?

Pabloce.valContributor I

asked in Accounts and Settings

That the popup is shown when there is an offer in Shopify

How to make klaviyo popup appear only when there is an active promotion in shopify store?

Rachel FlamContributor II

asked in Accounts and Settings

email report when someone subscribes?

Hi everyone! I can't find where to set this up - I'd like to get an email every time someone subscribes to a list.Where do I set that up? Right now i have no way of knowing apart from going into klaviyo reports. Tia!Rachel

Black PumaContributor I

asked in Accounts and Settings

Can I add users of my Klaviyo account to Klaviyo Academy?

Hi there everybody ! Can I add users from my Klaviyo account to my Klaviyo Partner Academy? If so, How can I do it? Thanks in advanced!! Rafa

Briar Rose ConsultingContributor I

asked in Accounts and Settings

How do I remove myself as a user on other accounts?

Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?

Sheena HContributor I

asked in Accounts and Settings

Merging Multiple Klaviyo instances into one

Hello Members,We wanted to merge our four instances into one major instance. I wanted to know this can be done in Klaviyo. Thanks!

Taishah99Contributor I

asked in Accounts and Settings

Account disabled

Hola, hace una semanas quise ingresar a mi cuenta y me aparece inactiva. No entiendo por qué. Cambié la contraseña dos veces y nada. ¿Por qué pasa esto y cómo puedo recuperar mi cuenta? Es una cuenta que uso para el trabajo y es urgente. Gracias.

etsyfindofthedayContributor I

asked in Accounts and Settings

Does Klaviyo support business units?

Hello!My blog is small, but as I look to grow -- does Klaviyo support separate business units to inherently separate brands/subscribers/etc.? How can this be managed in Klaviyo? Thanks 😉

marc10Contributor I

asked in Accounts and Settings

Switching to a new Shopify store

Hello all, We have had a Shopify/Klaviyo integration for about a year. We are in the process of emigrating to a new a Shopfiy store. I supposed I will need to deactivate the current integration, install the Klaviyo app in the new store and re-connect Klaviyo. Are there any best practices or suggestion about how to go about this? I am worried about customer being added twice….flows being disrupted...issues I may not even be aware of? Welcome any/all feedback here.Thanks in advance

Derek LeungContributor I

asked in Accounts and Settings

Confusion about profiles limitation and emails limitation

Hello I am so confused about the limitation of the profiles and emails. I imported thousands of profiles before and I deleted already. Now there are only about less than 50 profiles in my account. But why in my account overview, there are still more than 8000 profiles recorded here?? My second question is, as you can see from the screenshot, the Profiles Monthly Usage is 250 active profiles, does it mean i can only send a campaign with segement or list with only 250 profiles per month?For example if i send a campaign with segement with 250 profiles on 1st Jan, then i cannot send any other campaign during the whole January? Please kindly offer me help.

NadelmikadoContributor I

asked in Accounts and Settings

Douple Opt In Mail is empty

Hello together, I have a problem. Klaviyo is set up, DOI too. However, when I subscribe to the newsletter, the mail is sent, but it is completely empty. No button for the confirmation to the newsletter registration available. What am I doing wrong?

VoibonContributor I

asked in Accounts and Settings

how to use one klaviyo account for 2 website for only one register

I have 2 website. one is blog and one is product store. And people can navigate to the product store from the blog website. Now I want to using one Klaviyo account to manage these two webstie and make user registered once and can login to 2 website without registering twice.

boxContributor I

asked in Accounts and Settings

Where are all the active profiles coming from

Hello everybody, we have about 300 members in our lists but suddenly we have around 2300 active profiles.I am not able to figure out where those profiles are coming from and also I am not able to suppress them.Is there any way to manage the active profiles?It seems like we have no control over that.

sushma sharmaContributor I

asked in Accounts and Settings

Getting mails in spam

I am getting my mail in Spam even i have changed the sender mail id.

itsterry0908Contributor II

asked in Accounts and Settings

I suddenly can`t login with

Hello all, I suddenly can`t log in with my Klaviyo account, it shows 403 forbidden, but I can log in with incognito mode or another google account with same Chrome Browser, what`s the problem? Please see the screenshot:error

SimonaContributor I

asked in Accounts and Settings

Where can I change the "organisation name"

Where can I change the “organisation name”

ronakguptaContributor I

asked in Accounts and Settings

Klaviyo Support Not Responding after Payment

Hi,I am from India and I subscribed to the Klaviyo 2500 subscriber plan. As Indian banks do not allow recurring charges I was informed by Klaviyo support to make the payment by going to billing section, selecting the invoice and then use the link to make manual card payment against the invoice.Since I have made the payment the account is still in free version, they have not upgraded the account.Support has stopped responding to all emails. It has been more than 15 days now.I didn’t expect Klaviyo to engage in such activities and service. The only option I have is to raise a card dispute with my bank and use another email provider. As a last resort I am mentioning my experience with Klaviyo here and expecting them to resolve the issue immediately before I decide to raise the card dispute.

meldrcContributor I

asked in Accounts and Settings

Am I eligible to be a Klaviyo Partner? (copywriter just getting started with Klaviyo and email marketing for clients)

Hi all! So, I earned my Klaviyo Product Certification yesterday and I’m all fired up about moving ahead and doing more and more Klaviyo-related work for clients. I also have my own (minimalist) copywriting website.My intention to work with Klaviyo is strong, but honestly - I haven’t had a single Klaviyo client yet (except for myself! Since I’ve set up some sign-up forms and flows for my own website).Question: Based on the above, am I eligible to become a Klaviyo Partner? Or do I need to show some client successes first?I don’t want to “waste” my Partner application, so I thought I’d check here first.Cheers!Melanie

meldrcContributor I

asked in Accounts and Settings

I earned the Klaviyo Product Certification but my name is not on the certificate. How can I correct this?

Instead they put my handle “meldrc”. I would like my full name instead but I’m not sure how to get this corrected.Thanks all!Melanie

westboatmarineContributor I

asked in Accounts and Settings

Why does it seem my Account is Disabled for no reason?

So, I'm new to Klaviyo and I was checking everything out. Creating and deleting multiple Flows, Lists, Segments, Forms, etc… To learn and experiment how everything worked and figuring it out by myself. But suddenly I got my account disabled out of thin air… Any help? Thanks.

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