Accounts and Settings

Get help with managing your account and settings.

  • 530 Topics
  • 1,394 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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530 Topics

melissaK
Contributor I
melissaKContributor I
asked in Accounts and Settings

Bugs in Klaviyo platform experience

We have loved our switch to Klaviyo for many reasons, but there are a few things I’ve noticed that I think could be better for the user. Starting a conversation about it seemed like the best way to go about it in case there’s already a solve for it, or hopefully brings some attention to fix them!Views / organization for Lists & Segments  It would be helpful to have more options for sorting and organizing lists and segments, especially when the segments get complex and specific for different audiences across different channels. Being able to view more lists at once in a big scrolling list would be better than having to click into different pages each time. Also, the search function almost never works for me, which makes me spend a lot more time going through pages looking for what I need.    Media organizing and views  A similar question arises here, it would be great to choose a different view, (icons, scrolling list, choice to view more at once)    Email Builder There have been se

3
alex.hong
1 year ago
Irrra
Expert Problem Solver II
IrrraExpert Problem Solver II
asked in Accounts and Settings

why in klaviyo pure white tabs open?

When you click on the tab campaign or coupons appears just a white background, with other tabs all is well. How to fix the problem???

1
stephen.trumble
Community Manager
1 year ago
jordank
Contributor III
jordankContributor III
asked in Accounts and Settings

How do I start with Klaviyo if I am a Complete Beginner?

Hi Klaviyo Community,I am completely knew to Klaviyo and trying to learn how to become a Klaviyo expert and partner. I have a few questions, but I can’t seem to find someone to speak with directly! Could anyone answer these questions for me?How to operate Klaviyo for multiple businesses if being paid to do so? How do paid accounts work if working for a business? Ways in which to market your expertise? Opportunities to gain experience as a beginner?I’m sure I’ll have many more, so if someone is willing to sit down with me, that would be amazing. Thank you!

3
Mailbox Manny
Partner - Silver
1 year ago
K
Contributor I
KonstantinaSatoriContributor I
asked in Accounts and Settings

Email/ Contact Cost and Klaviyo Billing Question

Hello community!!I would like to ask happens if I have 100.000 contacts and want to send 1.100.000 emails. What is the pricing plan for this case?

8
MattR
Contributor III
1 year ago
J
Contributor I
Jay001Contributor I
asked in Accounts and Settings

MAIL TESTER TERMINOLOGY

NEED HELP UNDERSTANDING MAIL TESTER TERMINOLOGY-0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily validThis rule is automatically applied if your email contains a DKIM signature but other positive rules will also be added if your DKIM signature is valid. See immediately below. -0.249 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level mail domains are different -0.001 HTML_FONT_LOW_CONTRAST HTML font color similar to background -0.001 HTML_MESSAGE HTML included in messageNo worry, that's expected if you send HTML emails -0.001 UNPARSEABLE_RELAY Informational: message has unparseable relay lines  -0.001 SPF_HELO_NONE SPF: HELO does not publish an SPF Record

1
Apollonia
Klaviyo Employee
1 year ago
J
Contributor I
Jay001Contributor I
asked in Accounts and Settings

Is Dedicated sending domain recommeded for new users?

We need your suggestions.Is Dedicated sending domain suggested for new users?We are setting up our website and want to use klaviyo.We came across a dedicated sending domain.We can set it with go daddy where we got our domain from.However,We are not sure how we can warm it up as all blogs are talking about warming as we don't have an email list and will there be any complications if we start a dedicated server in the initial stages.We are looking for your speedy response to proceed forward. 

1
alex.hong
1 year ago
N
Contributor I
Nicki CContributor I
asked in Accounts and Settings

Klaviyo Partner Certificate

HI,  I’ve just onboarded and completed the Product Certificate. The onboarding webinar mentioned a Klaviyo Partner Certificate coming in Q3 21, but I can only find Klaviyo Sales Certificate as an option - is this the same course/certificate?

3
Anni.Kim
Klaviyo Employee
1 year ago
M
Contributor I
mikebrother95.txgContributor I
asked in Accounts and Settings

Thinking about upgrading to a paid account, how are the number of customers and price calculated?

Hi,I'm Mike Brother from TXG Corp. I tried using the free version of Klaviyo to research the features that Klaviyo offers. I love it and want to upgrade to the paid version. However, I have a few questions, hope you can help.1. How does Klaviyo calculate the number of contacts? And how does Klaviyo charge for that amount? For example: I want to send a Father Day marketing email campaign to 4000 customers (I already have their information from my old website), how do I manually add those 4000 contacts? How will the cost be calculated?2. And if after the Father Day campaign, I want to delete 2000 customers who do not have an action to open the email (or label that email as spam) and add another 2000 new contacts, the amount that I have to spend will change. change or not?3. If in the first month I add 10,000 new contacts, in the second month I delete 5000 contacts, I will have to pay the corresponding amount.Thank you very much !!!

6
Taylor Tarpley
Community Manager
1 year ago
P
Contributor I
proudaxolotlContributor I
asked in Accounts and Settings

Adding domain verification records within Shopify

I’ve been trying to set up a dedicated sending domain for my account. My domain is managed by Shopify, and I had no issues setting up another Shopify domain a while back, but this time I am prevented from entering the CNAME records. I get an error code saying that special characters aren’t allowed when I try to enter kl._domainkey. Is there any way around this issue or do I have to transfer my domain to another host?

1
stephen.trumble
Community Manager
1 year ago
C
Contributor I
co01Contributor I
asked in Accounts and Settings

Question about Email plan and monthly pricing

Hi,I have a question about how klaviyo would charge for my email plan? I’m using $400 plan, it said that I can have 25000 people and unlimited emails sent.Now I exceeded my 25000 limit, so how would klaviyo bill me in the next billing cycle? Will it be $400 x3 (base on the 305% used) or it still remain the same as $400 ?And what will happen if I downgrade to a smaller plan, because this sending limit is only temporary ?  If I upgrade my plan when scheduling a campaign, how would klaviyo bill me for extra contacts? 

1
David To
Community Manager
1 year ago
3
Contributor I
3000month2021Contributor I
asked in Accounts and Settings

Shopify Impluse theme and Klaviyo Integration

Hi,1. View products - We have added the snippet but it doesn't seem it's working as the screenshot.    can you please check if it is working or not. If not what do we need to do?2.Active on site - We have never added a snippet but when we follow the instruction of "Testing the Onsite JavaScript". We actually got "Data received green button".How to confirm it’s really done ?If it’s not actually done,  and it can be added to main.product.liquid (just like the snippet for view products do) should the snippet be added  above or below "view products" snippet?3. Web tracking snippet- We were told we need to add the snippet but we don[t se any instructions on your pagehttps://help.klaviyo.com/hc/en-us/articles/115005080407#how-to-manually-add-onsite-javascript10Do we need to add this snippet or not? If so, can you point to us which code and to be added to where? Thank you!

2
3
Contributor I
1 year ago
G
Contributor IV
GregContributor IV
asked in Accounts and Settings

Why Does, "An error occured when submitting. Please try again later.", Show after Form Submission?

Hello, I read all the google subjects on this matter yet no one found solution.I am using an adblock and because of that I am unable to finish signup email.On my iphone signup form isn’t even available.. "An error occured when submitting. Please try again later."Moderator sent mi this topic but of course the issue isn’t fixed herehttps://community.klaviyo.com/signup%2Dforms%2D38/contact%2Dform%2Dsubmission%2Derror%2Dan%2Derror%2Doccured%2Dwhen%2Dsubmitting%2Dplease%2Dtry%2Dagain%2Dlater%2D1656  Me and over 50 people couldnt sign up due to this issue with error or non-exisiting form on iphones.thanks

1
Taylor Tarpley
Community Manager
1 year ago
E
Contributor I
edtauContributor I
asked in Accounts and Settings

I recently upgraded my account, will subscribers be sent flow emails they should've received before I upgraded?

I hit my allowable profiles limit yesterday and upgraded to the next tier today.There were about 50+ contacts yesterday who signed-up after I hit my limit and before I upgraded and they weren’t sent any emails from the flow they were assigned to.Now that I’ve upgraded, will these 50+ contacts be sent emails from their flow, or do I need to manually do something? 

2
Taylor Tarpley
Community Manager
1 year ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

Preview Image

Hello! I have been receiving promotional emails with an image along with the subject line. i have seen this only in Gmail. Not emojis, but image preview right below the subject line portion in the inbox preview The emails are much more catchy with this. I have been checking google for a while to see what this feature is called but could not find any clue on the same. Any information on this is Greatly appreciated.I attached a sample here.Thank you! 

1
retention
Partner - Platinum
1 year ago
J
Contributor I
jackloContributor I
asked in Accounts and Settings

Chat is not available on my account [Oct 8, 2021 Service]

The live chat feature is not available on my account. 

1
alex.hong
1 year ago
A
Contributor I
AshleyHContributor I
asked in Accounts and Settings

Does a customer have to be logged into shopify plus account for web tracking

Does a customer have to be logged into shopify plus account for web tracking, if we already have their email?  We have numerous customers that are in our Shopify Store (with an email address) that do not have “accounts”. According to the Guide to Web Tracking,  there are only 3 ways we can track someones behaviors:If someone has, at some point, clicked through a Klaviyo email to your website If someone has, at some point, subscribed/opted-in through a Klaviyo form If someone has, at some point, logged into your site and you have identify tracking installedDoes it really mean that they have to be “logged in” to an account, or are we able to still webtrack as long as we have information on them in Shopify?

1
Dov
1 year ago
C
Contributor I
cskinContributor I
asked in Accounts and Settings

2 Step Authentication- will not disable

Hello, It has now been 5 business days since i have emailed Klaviyo support to disable my two step authentication. No one has gotten back to me. I am the owner of the account, nobody else has access to the account. How long does it take for support to get back to you. I am running out of recovery codes.   

3
David To
Community Manager
10 days ago
V
Contributor I
VictoriaConceicaoContributor I
asked in Accounts and Settings

Klaviyo Isn't Loading

Hi there!Is there any issue with Klaviyo today? For the past 3 hours, I'm not able to load any page inside my Klaviyo account.The campaigns, flows, templates, they're all blank and they never stop loading.  In this meantime I've:- Tested incognito mode- Tried different browsers: Chrome, Safari, and Opera- Updated the MacBook- Updated Chrome- Turned off all ad blockers  And nothing works! What could possibly be wrong? I've tried different accounts that I have access to and they're all facing the same issue. After I log in, I can’t even reach the support.  Please help. I’m out of ideas... Thank you,--

3
S
Contributor I
1 year ago
D
Contributor I
DivineSynergyContributor I
asked in Accounts and Settings

Account Disabled

My account was disabled after I had someone from fiverr build out some flows. How can I get my account restored? 

1
Dov
1 year ago
P
Contributor I
peekabooContributor I
asked in Accounts and Settings

Maximizing All of the Emails in our Database

Hello! The company that I work for has over 10,000 active profiles in our database and our emails are reaching less than half of that number. Is there a way to either A) reduce the number of profiles that we cannot reach or B) get those profiles back on our emailing list? Seems like a simple issue to resolve but I can’t figure it out! Thanks in advance (:

2
P
Contributor I
1 year ago
P
Contributor I
PaqnaContributor I
asked in Accounts and Settings

Global Cloudfront edge locations to improve popup speed?

We are using the Klaviyo pop up signup forms and noticed that the images we upload to be part of the form load from the LA cloudfront edge LAX50-C1 however we are in Australia.Does Klaviyo only use the LA cloudfront edge?Can we get Australian enabled as well, as an Aussie business, all our customers would be better served from an Australian cloudfront edge location?

1
David To
Community Manager
1 year ago
R
Contributor IV
Rishabh20Contributor IV
asked in Accounts and Settings

Change timezone in Klaviyo

Hi all, I’m not seeing my local time in my klaviyo account. How to fix this?

1
retention
Partner - Platinum
1 year ago
A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Why my payment card was declined?

Hello, Why my payment was declined? I’m using my Paymaya account and has a credit that can cover the Plan cost. please advise. Thank you

3
David To
Community Manager
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Accounts and Settings

I just made a mistake I integrate it into a wrong shopify store. How can I remove the API key in the theme?

Hello guys,  I accidentally integrate the klaviyo of my client to a wrong store, and the pop up it showing already, I saw the API key in the shop, using inspect.I re-integrate it already but still it showing.But I try to locate it in the theme but I can’t see it. THANK YOU IN ADVANCE

1
Mailbox Manny
Partner - Silver
1 year ago
A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Account disabled permanently

Hello Team, May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled. With this, may I request to reactivate our account. Please advise. Thank you!

1
alex.hong
1 year ago

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