Accounts and Settings

Get help with managing your account and settings.

  • 564 Topics
  • 1,474 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 8

564 Topics

M
Contributor I
MarianTContributor I
asked in Accounts and Settings

Data feed error: Web feed response is larger than cache size limit.

Hello guys, I have a problem. I want to upload a json product feed but i got this error: Error fetching feed: Web feed response is larger than cache size limit. What i can do?Thanks

1
David To
Community Manager
1 year ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

MailMonitor App

Hello, everyone! Has anyone tried using MailMonitor App to further monitor your emails? Thanks

1
stephen.trumble
Community Manager
1 year ago
T
Contributor I
TysonContributor I
asked in Accounts and Settings

"Add to Cart" - ID Snippet. Varying codes on product page.

Hi, I’m working on creating the Abandoned cart flow sequence and followed all the steps outlined. But, came across this bump with the ID’s on the shopify product page (all the IDs are unique and Klaviyo is unable to register it). ………….After adding the ‘Product Tracking Script’ and the ‘Add To Cart’ snippet (for ID), in that order, I inserted the ID code from the product page. But, each product page has a unique code. Below are two examples;   Below, I inserted the code; I tried by copying the code from the ID section and pasting it into ‘product.liquid template’, but Klaviyo doesn’t register it. I also tried it without the unique numbers from the ID, it still wouldn’t register the ‘Added to cart’ in analytics.   Can you help me with this? 

1
David To
Community Manager
1 year ago
C
Contributor I
CaliberArmoryContributor I
asked in Accounts and Settings

Why can I not send SMS messages about certain content?

I paid for a subscription and it’s still showing my account is disabled. Live chat wasn’t able to help me. I need my account enabled and credit for the lost time. Thank you

3
Dov
11 months ago
C
Contributor I
comvitaMYContributor I
asked in Accounts and Settings

Problem Reintegrating Klaviyo to Woocommerce

After migrating our website, our integrations don't work anymore, particularly Klaviyo.We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?Thanks in advance for any insights and help.  

3
D
Contributor I
1 year ago
V
Contributor I
vidyabalaContributor I
asked in Accounts and Settings

There is no data shown on the account from email templates campaigns and templates please fix this asap

Our account is no longer working - we have no data in our dashboard, email templates and campaign data. Can Klaviyo support help us to solve it asap 

1
David To
Community Manager
1 year ago
A
Contributor I
Alex A21Contributor I
asked in Accounts and Settings

New Domain warmup

Hi Alex here,I just wanted to ask that I've to warmup a new domain with 0 person subscribe an email my list I've to run some ads for this purpose but my products are highly related to it products like(cisco routers, Nvidia graphic cards, Apple solid state Hard Drive  etc.) so how I'll warm up this domain. we’ve found a tool called lemlist is it help full for email warmup we are a drop shipping brand and using klaviyo for email marketing looking for your help.thank youAlex

2
alex.hong
1 year ago
D
Contributor I
DragonAmber2020Contributor I
asked in Accounts and Settings

Account disabled and no response from support

My account was disabled on Friday without any explanation. I have send 3 emails to the emails to customer support, no response. I also called the 800 number on your website and they did not help either.I don’t want to pay to a company that can’t even be bothered to help it’s customers.

3
Dov
8 months ago
N
Contributor I
Nicolas DallmerContributor I
asked in Accounts and Settings

Big problem with Klaviyo

Hello, for several months I have been billed on an account that I no longer have access to.The only way to cancel the billing is to create a ticket from the associated account but I can't even log in anymore since the email address associated with this account is deactivated.I've tried to contact Klaviyo everywhere but they either don't answer me or refer me to an FAQ.Can you help me solve my problem?DALLMER Nicolas

1
David To
Community Manager
1 year ago
S
Contributor I
sharryContributor I
asked in Accounts and Settings

Active on Site not working

Klaviyo is already added into the onsite javascript, but I don't see any data coming through.I tried adding the code for too but that didn’t work either. What can I do to fix this issue? Thanks.

5
alex.hong
1 year ago
S
Contributor IV
SunnyContributor IV
asked in Accounts and Settings

Apple privacy opens

Hi All,I was just reading the new update on MPP tracking by Klaviyo, do you guys recommend changing email conversion to “Opened or clicked email (excluding Apple privacy opens)” if so does it mean it wont include AI opens? Keen to know more about it. Thanks,Sunny

4
Dov
1 year ago
G
Problem Solver I
giannishadjProblem Solver I
asked in Accounts and Settings

Why do I get a confirmation email for single optin

in the settings of my list I have checked single optin and still I get a confirmation email when testing for subscription. Why?

3
retention
Partner - Platinum
1 year ago
E
Contributor I
eilmcgContributor I
asked in Accounts and Settings

Klaviyo is asking me to setup and integrate with shopify again

When I logged onto klaviyo, it acted as if I did not set up my account yet.  I have been a paying customer of Klaviyo for over a year.  The prompt was to run the integration with my shopify store, which I have already done.  I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat.  VERY ANNOYING!!! I need to access my account immediately.  I did submit an email, but no response yet.  Argh….Anyone have ideas?

1
retention
Partner - Platinum
1 year ago
A
Contributor I
Armin77Contributor I
asked in Accounts and Settings

Customer in two different accounts for two shops

Hello,my customer has two online shops and actual looking for a E-Mail Solution. In one Store (Woocommerce) he sell the items on the normal way like all shops. In the second Shop (Shopify) he sell other items as an auction. Customer are for both the same, because product range same as well.My idea is to have two different Klaviyo Accounts, but company is the same and we want to have the customer in both account to create marketing activities.Thanks for your help :-)

3
alex.hong
1 year ago
S
Contributor I
samffgContributor I
asked in Accounts and Settings

Account upgrade has been paid for but has not been upgraded

We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?

1
stephen.trumble
Community Manager
1 year ago
S
Contributor I
SBESIM80Contributor I
asked in Accounts and Settings

My account has been disabled for 2 weeks and I have had no response from Klaviyo - help!

My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
McarringtontContributor I
asked in Accounts and Settings

I accidentally created a Klaviyo account and I cannot disable it

I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. How can I cancel an account that was not fully set up?How can I start over?Thank you

1
alex.hong
1 year ago
R
Contributor I
ramiroContributor I
asked in Accounts and Settings

My account has been disabled

Hi, My account has been disabled with no explanation as to why. We've been using Klaviyo for 3 years. Can I get some help, please

5
alex.hong
1 year ago
L
Contributor I
LuukeeContributor I
asked in Accounts and Settings

Downgrade email plan to free

Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles  5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.Asking because we couldn’t find any way to downgrade (back) to the free plan.Thanks for your help!

1
Dov
1 year ago
M
Problem Solver I
Mg_RaphProblem Solver I
asked in Accounts and Settings

Please, I need to learn everything and anything about Klaviyo

I’m new on Klaviyo, trying to scale my freelancing career. I already have 2 clients but to be honest, I’m just hanging in there, trying my best with the knowledge I got from Aweber and SendPulse (while working my past job) to set up campaigns, flows etc for them. But I need to learn everything on and about klaviyo, like, from dashboard to different triggers and segments, etc. is there a comprehensive course I need to take? or something that progresses from the basic like dashboard down to complex like analytics. please help, i don’t mind hustling this skill like it’s my Phd exam in a week.

1
alex.hong
1 year ago
B
Contributor I
BibekContributor I
asked in Accounts and Settings

Email Usage Limit and Plan Questions

Hey Guys,Would plan limit the flows?

3
B
Contributor I
1 year ago
C
Contributor I
Context CamContributor I
asked in Accounts and Settings

Setting Up a Dedicated Sending Domain with AWS

Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.

1
alex.hong
1 year ago
H
Contributor I
Hamza AhmedContributor I
asked in Accounts and Settings

How can i Export media like gifs image from Klaviyo?

How can i Export media like gifs image from Klaviyo?

2
MikkelBulow
Partner
3 months ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Have to integration in one klaviyo account.

Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim   

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
MasContributor I
asked in Accounts and Settings

Can we use same account for development and production server?

Hello,I am getting confused with the klaviyo multi account setup. We wanted to use klaviyo on our website. we have two environments development and production environment. 1. Do we need to create two accounts for the development and production environment?2. If we have two 2 store views of a site, do we need to create a separate account for them or one account will do?Can anyone please suggest me for the above questions?Thanks in advance !

2
M
Contributor I
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.