Accounts and Settings
Get help with managing your account and settings.
- 564 Topics
- 1,474 Replies
Hi, I’m working on creating the Abandoned cart flow sequence and followed all the steps outlined. But, came across this bump with the ID’s on the shopify product page (all the IDs are unique and Klaviyo is unable to register it). ………….After adding the ‘Product Tracking Script’ and the ‘Add To Cart’ snippet (for ID), in that order, I inserted the ID code from the product page. But, each product page has a unique code. Below are two examples; Below, I inserted the code; I tried by copying the code from the ID section and pasting it into ‘product.liquid template’, but Klaviyo doesn’t register it. I also tried it without the unique numbers from the ID, it still wouldn’t register the ‘Added to cart’ in analytics. Can you help me with this?
After migrating our website, our integrations don't work anymore, particularly Klaviyo.We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?Thanks in advance for any insights and help.
Hi Alex here,I just wanted to ask that I've to warmup a new domain with 0 person subscribe an email my list I've to run some ads for this purpose but my products are highly related to it products like(cisco routers, Nvidia graphic cards, Apple solid state Hard Drive etc.) so how I'll warm up this domain. we’ve found a tool called lemlist is it help full for email warmup we are a drop shipping brand and using klaviyo for email marketing looking for your help.thank youAlex
My account was disabled on Friday without any explanation. I have send 3 emails to the emails to customer support, no response. I also called the 800 number on your website and they did not help either.I don’t want to pay to a company that can’t even be bothered to help it’s customers.
Hello, for several months I have been billed on an account that I no longer have access to.The only way to cancel the billing is to create a ticket from the associated account but I can't even log in anymore since the email address associated with this account is deactivated.I've tried to contact Klaviyo everywhere but they either don't answer me or refer me to an FAQ.Can you help me solve my problem?DALLMER Nicolas
When I logged onto klaviyo, it acted as if I did not set up my account yet. I have been a paying customer of Klaviyo for over a year. The prompt was to run the integration with my shopify store, which I have already done. I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat. VERY ANNOYING!!! I need to access my account immediately. I did submit an email, but no response yet. Argh….Anyone have ideas?
Hello,my customer has two online shops and actual looking for a E-Mail Solution. In one Store (Woocommerce) he sell the items on the normal way like all shops. In the second Shop (Shopify) he sell other items as an auction. Customer are for both the same, because product range same as well.My idea is to have two different Klaviyo Accounts, but company is the same and we want to have the customer in both account to create marketing activities.Thanks for your help :-)
We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?
My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?
I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. How can I cancel an account that was not fully set up?How can I start over?Thank you
Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles 5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.Asking because we couldn’t find any way to downgrade (back) to the free plan.Thanks for your help!
I’m new on Klaviyo, trying to scale my freelancing career. I already have 2 clients but to be honest, I’m just hanging in there, trying my best with the knowledge I got from Aweber and SendPulse (while working my past job) to set up campaigns, flows etc for them. But I need to learn everything on and about klaviyo, like, from dashboard to different triggers and segments, etc. is there a comprehensive course I need to take? or something that progresses from the basic like dashboard down to complex like analytics. please help, i don’t mind hustling this skill like it’s my Phd exam in a week.
Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.
Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim
Hello,I am getting confused with the klaviyo multi account setup. We wanted to use klaviyo on our website. we have two environments development and production environment. 1. Do we need to create two accounts for the development and production environment?2. If we have two 2 store views of a site, do we need to create a separate account for them or one account will do?Can anyone please suggest me for the above questions?Thanks in advance !
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