Accounts and Settings

Get help with managing your account and settings.

  • 482 Topics
  • 1,266 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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482 Topics

A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Why my payment card was declined?

Hello, Why my payment was declined? I’m using my Paymaya account and has a credit that can cover the Plan cost. please advise. Thank you

3
David To
Community Manager
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Accounts and Settings

I just made a mistake I integrate it into a wrong shopify store. How can I remove the API key in the theme?

Hello guys,  I accidentally integrate the klaviyo of my client to a wrong store, and the pop up it showing already, I saw the API key in the shop, using inspect.I re-integrate it already but still it showing.But I try to locate it in the theme but I can’t see it. THANK YOU IN ADVANCE

1
Mailbox Manny
Partner - Silver
1 year ago
A
Contributor I
AYTSContributor I
asked in Accounts and Settings

Account disabled permanently

Hello Team, May I know the reason why our account has been disabled permanently? before that, We’re just trying to send a preview or a final look in our personal email and then we finally got our final look the campaign was tagged as cancelled. With this, may I request to reactivate our account. Please advise. Thank you!

1
alex.hong
1 year ago
E
Contributor II
EstherContributor II
asked in Accounts and Settings

Why is Does My Billing Plan Upgrade Seem Incorrect at Checkout?

My current subscription is $60 a month, and I want to upgrade to $80 a month. The order shows $80. Shouldn't I only need to pay $20? Why does it show that the payment is $80?

2
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
melmContributor I
asked in Accounts and Settings

'Pay now' button for manual billing

We would love a ‘pay now’ button implemented so we could pay our bills when needed. The way our company is set up means we can’t always have the money in our credit card account at the time of billing, so every time we need to pay our bill we need to contact support and ask to pay. We’re in Australia so this is out of our working hours, which adds extra difficulty. Are there any plans to add a ‘pay now’ functionality? Or is there another way we can get our card charged when we need it done, not just the automatic charging attempts?

1
alex.hong
1 year ago
3
Contributor I
3000month2021Contributor I
asked in Accounts and Settings

Comparing Paid vs Free Account Plan for Under 200 Subscribers

We got someone to help us set up the email and we’re told there are some segment or features are only available ( active on site feature is one of them  ?) when we upgrade.  On pricing page,  the plan is free for accounts with less than 200 subscribers. Can someone share what features are we missing for a free plan ? 

1
alex.hong
1 year ago
D
Contributor I
DaleleaContributor I
asked in Accounts and Settings

How to Change {{ organization.url }

We have recently changed our site’s url.  Now all the links in our flows that use {{ organization.url } go to the old URL and not the new one. I can’t find where in Klayvio settings I update what the organization.url is.  Please help!

7
Taylor Tarpley
Community Manager
1 year ago
O
Contributor I
Onur Deniz K.Contributor I
asked in Accounts and Settings

Where Do You Find the ''product.liquid'' template in Shopify to Install 'Viewed Product'

I want to see ‘’Viewed Product’’ metric but I can not add the code Klaviyo give us because there is no product.liquid in my templates. What should I do? How can I track the Viewed Product metric?

1
Taylor Tarpley
Community Manager
1 year ago
N
Contributor I
ngogateContributor I
asked in Accounts and Settings

Active on Site data is going to the wrong account

Hi, I’ve added the Web Tracking snippet to my site and tested that it works, but unfortunately it’s sending the data to the wrong account. I have 2 Klaviyo accounts, one is for testing and one is for my business. The data from my site is going into my testing account, rather than the business site.Any thoughts? Thanks!

2
N
Contributor I
1 year ago
J
Contributor I
JulienContributor I
asked in Accounts and Settings

Will Removing a Shopify Integration Delete My Flows?

If I remove the Shopify integration from Klaviyo, will that remove all of my flows?

1
alex.hong
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

How to create a landing page in Klaviyo?

Is there any way to crate a landing page in klaviyo and how can I do that anyway!Thanks

2
GrantDeken
Problem Solver I
7 months ago
A
Contributor I
AlexrcdiContributor I
asked in Accounts and Settings

Troubleshooting Cancelling My Billing Subscription

It’s been several weeks / months I am trying to unsubscribe my account and they are keeping me charging every month. How can I just stop paying for something I don’t use ???? Impossible to be in touch with someone. HELP! 

1
Taylor Tarpley
Community Manager
1 year ago
P
Contributor I
Peter WContributor I
asked in Accounts and Settings

How do I access Live Chat if I'm on a Paid Plan and my account is disabled?

I’m a brand new customer. I create my first email flow and just as I’m about to test it, YOU DISABLE MY ACCOUNT and NO ACCESS TO CHAT?This is a terrible early experience for a business about to launch an e-commerce campaign.I had to send an email. Got a useless response and waiting almost 24 hours later with no solution.SOLVE THIS URGENT. And please enable CHAT for people who are locked out with no reason given. 

6
cassy.lee
1 year ago
K
Contributor I
KashifmContributor I
asked in Accounts and Settings

Schedule or Send button is inactive

Hi there, I am trying to send a campaign to the subscribers but the "Schedule or send” button is inactive and does not allow me to send the campaign. How can I get over this problem?Thanks,

1
Dov
1 year ago
M
Contributor I
miaraContributor I
asked in Accounts and Settings

newsletter shopify

who to connect the basic newsletter shopify At the bottom of the page to klaviyo ?People sign up there and it does not show me or update it, i chack on Lists & Segments’, Profiles i do not know what else to do ...

1
stephen.trumble
Community Manager
1 year ago
B
Contributor I
BerkeContributor I
posted in Accounts and Settings

Live Chat Is not working

Hello, I am in the paid plan but customer support live chat is not working. I sent mails to support countless times but nobody is replying. Very poor customer service. Because of the issue I cannot resolve with the customer service, I cannot automate my flows. I am in the paid plan but cannot use the granted features. Please solve it.

8
R
Active Contributor II
4 months ago
J
Contributor II
jigabytesContributor II
asked in Accounts and Settings

Received Code 200 but only 1 Tracker receives a response

Hi Guys,We’ve been going around so many times with the reference documents/guidelines, re-visited our codes and it seems we were able to put in place Klaviyo’s components accordingly since we get a response of code 200 which means “OK - The request completed successfully” in all the tracking events. But among our tracking events only one of them is captured or displayed inside Klaviyo’s Dashboard.1. Activity on Site - OK2. Viewed Product 3. Added to Cart4. Started Checkout5. Placed Order6. Ordered Product7. Fulfilled OrderIs there a way we can figure out why is this happening? We are already losing hope to resolve the concerns. At least if there was an error code pointing to something that is incorrect we could have probably started somewhere meaningful.Would appreciate anybody’s feedback, thoughts or experiences similar to this.Thank you all!

3
David To
Community Manager
3 months ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

Spam Banner in Klaviyo Test

Hello! I sent a test email and  saw a Spam banner upon opening it. Please see attached. What’s the reason behind it? And how do I prevent that from happening? Thank you! 

1
stephen.trumble
Community Manager
1 year ago
E
Contributor I
Emma WContributor I
posted in Accounts and Settings

Customer service live chat support for Australia

Is there any plan for offering live chat support for Australian customers? It seems crazy to be paying a premium for a paid account and only be able to access support between 10pm - 7am Aus time.  

5
Taylor Tarpley
Community Manager
13 days ago
J
Contributor I
jarrkotContributor I
asked in Accounts and Settings

Account disabled

my account just upgraded 400$ less than 6 hours but why when i log back in, it says my account is locked, i need to know the reason, my friend's account is also in this situation

3
David To
Community Manager
1 year ago
G
Contributor I
GreatwrapContributor I
asked in Accounts and Settings

Can I have two Shopify stores linked to the same Klaviyo account?

Hi Guys, I was just wondering if My main shopify account and its sub-domain for wholesale can both be linked to the same Klavio account? or would it be best to have two separate accounts for better tracking?  Cheers  Lachy

1
nikitavaidya
Klaviyo Employee
1 year ago
S
Contributor I
SamuelKowContributor I
asked in Accounts and Settings

Adding Users to an Account - Not Working Properly?

Hi All! I have a kind of weird issue going on, I’m hoping someone will be able to understand it. So my agency manages several clients’ Klaviyo accounts, and I would usually log into my coworker’s account, who has access to all of the clients.Last week, I went in and added myself as an admin for all of these clients, so that I wouldn’t need to login to my coworker’s account every time. Well, it did give me access, as I can see the accounts in the drop-down when logged in to my account. However, when I click on any of these, it acts as though that account is brand new, and wants me to set up everything for each client. Obviously the accounts are already set up, so I’m a little scared to touch anything when logged into my account, as I don’t want to accidentally wipe any of the data. Thoughts? I’m happy to clarify further.

3
David To
Community Manager
1 year ago
H
Contributor I
Hunter WilliamsonContributor I
asked in Accounts and Settings

Account Still Disabled.

Please Help. I’ve spent hours on hours setting up proper flows for my business and love this service. However, upon attempt to run them my account was disabled. I have tried reaching out to support via the chat but have yet to hear a response. It’s been almost 1 month and my account diable has yet to be resolved.. Can someone please fix this asap, I don’t want to switch services but this is hurting my business not running properly. Thank you so much. 

1
Dov
1 year ago
L
Problem Solver I
LealynPapayaProblem Solver I
asked in Accounts and Settings

How do I become a Klaviyo Partner?

I can only find information on the requirements and the different tiers. I don’t see how to become a partner. Thanks!

3
David To
Community Manager
1 year ago
Y
Contributor I
yannContributor I
asked in Accounts and Settings

Logging into Klaviyo from Shopify

Hello everybody,I’ve recently installed Klaviyo in my shopify store and there weren’t any problem.But now I don’t know why every time I click on the app to enter, it doesn’t function, there is no new tab for Klaviyo, so the only thing i can do is to open a new tab on google and tap “Klaviyo”, which is a bit annoying.Does anyone have ever got the same issue and be able to help me to fix it ? Thanks

1
David To
Community Manager
1 year ago

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