Accounts and Settings
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- 570 Topics
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Hi there! We’ve split our Shopify store into two seperate identities to better serve individual customer segments and make the UX more defined. Can I still use the origonal Klaviyo account (integrated with the first Store) with both of the two stores? Or do I have to purchase a second Klaviyo license for the second store? Thank you.
Hi, I’ve been having an issue with Klaviyo for some weeks now. I will let you know the issue and then troubleshoots I’ve already done. CMS Used: Shopify. Theme: Latest Version, Shopify 2.0 Problem: I’m creating and launching a campaign to my audience list. When people are clicking on the links, some of them are landing to a 404 page. Most are not. But it’s like 25% would be on the 404 page. The page people are landing would look like: /collections/shirt/products/Y292ZXItY2 It’s the end that is interesting because for people who know Shopify, products pages don’t end like that. Of course I tripled checked the email, and all the links are correct. When I sent preview to myself or other people, it’s working. So overall, my issue is random. What I did to troubleshoot: - i’ve sent this morning another campaign, to a segment of my audience with Mailchimp. I hadn’t that issue. I used Mailchimp to test if the issue was from Klaviyo or Shopify. - I don’t have the issue with my ads. - i’m seein
Hello! My account just got disabled for some reason and my client is waiting on me. Does anyone know why this happens and how to get it back? I had to make a whole new account because my other one got disabled...and the same outcome happened with this one. I need assistance because it seems like there’s no customer support on the other end without being redirected to a forum. I appreciate it if anyone could help!
Hello , We are syncing the historical data in our website.The first time when we sync the data it failed at around 99.3%. So again we have started the sync process but it has again failed at around 99.8%. Due to this, we are getting error notifications in our Klaviyo account. Please find attached screenshots for more info. Can you please check and let us know the issue?
Hello,I am getting confused with the klaviyo multi account setup. We wanted to use klaviyo on our website. we have two environments development and production environment. 1. Do we need to create two accounts for the development and production environment?2. If we have two 2 store views of a site, do we need to create a separate account for them or one account will do?Can anyone please suggest me for the above questions?Thanks in advance !
After going through shopify to access klayvio is prompted me to connect my store again for no reason and wouldn’t allow me to move forward until I did. I completed those steps and now everything is gone. All my subscribers, emails, flows, analytics it’s as if it’s a brand new account. I need to access my previous account or recover my information. I also had to upgrade the plan again and make another payment just so I could live chat an agent who still isn’t available. There’s only a sales line but no CUSTOMER SERVICE contact number for me to receive immediate help. I have been completely inconvenienced and I need to know how to fix this now.
A few weeks ago our emails began sending links that when clicked, would take our customers to a “your connection is not private” page, for all links. I reached out to support and they said it was an expired SSL on dedicated domain tracking. They claim to have since turned off dedicated domain tracking on our account, “Your account was moved back to a shared click tracking domain (with https:// links for which we provide the SSL certificates for)”. But we are still seeing all of the links on our emails go to these connection not private pages.Is there something else that I may be missing? It’s causing open and click rates to absolutely tank.
Hi This is urgent as my client is waiting on me!I am a consultant and a client gave my access to their Klaviyo account. Previously, another client had given me access to their account. Now when I try to log into Klaviyo, I get a message saying my account has been disabled and the previous client’s name is shown on the right top even though I tried to log in with the current client’s access button. I have written to support. My question is How do i enable my Klaviyo account? How do I then access my current client’s account( the invite is already in my email)Please Help!
Maybe I’m missing something here, but I don’t get notifications for replies etc from this forum anymore. I think I may have signed up using a domain I no longer maintain, but when I go to the account settings via Klaviyo, my login etc is fine. I just don’t see anywhere at all where I can view or update notifications/settings. Any advice?
Hi, I woke up today and saw our Klaviyo account had been disabled and we have no idea why.I want to speak to support but I can’t seem to access the chat function as the account is disabled.Can anyone shed light on why this may have happened and how to reverse it?Thanks,Luke
Hello,I changed my default sender email, but it keeps using the wrong one. I tested it out by leaving a product in my cart. Does anyone know why?Also my second question is how to prevent my mails going spam? I already connected my own send domain and I made a professional email (info@domainname), but my old personal email keeps being used as sender.I would highly appreciate it if someone could assist me in this matter.
I recently enabled double opt-in for my master list. Should the confirmation email show as an event on a subscribers profiles or should I trust that Klaviyo is sending it out? I guess would like some transparency as to whether new subscribers are confirming their subscription.
Hello,I have a multilanguage shop on woocommerce, with translations running through WPML.I have integrated Klaviyo to have the optional checkbox for signup in the cart, and I’ve customized the text for the CTA (Email marketing consent label). However, this text cannot be translated in woocommerce ( i tried stringtranslation and a couple extra translation plugins). That’s probably because it’s not been properly coded in the plugin to be translatable. Anyone else found a solution for this?
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