Accounts and Settings

Get help with managing your account and settings.

  • 648 Topics
  • 1,691 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 8

648 Topics

Rick x Kulin
Contributor I
Rick x KulinContributor I
asked in Accounts and Settings

How can I resolve account suspension as Klaviyo was "unable to process last payment"?

Hi, I have a client whose Klaviyo account was suspended today (Remembrance Day) because Klaviyo was “unable to process last payment.”The credit card and billing information on file is up to date but we’re still suspended. Have tried multiple credit cards but still suspended.Please help!We’re losing money because of this...

1
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
SanderContributor I
asked in Accounts and Settings

How to remove underline hyperlinks

Where can I find the settings to remove the underline from all hyperlinks? So we standard don’t want hyperlinks to be underlined in emails. 

2
Brian Turcotte
Community Manager
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Address

Hi, If I want to change the address of our Klaviyo account, will the address change affect the normal use of our account?

1
stephen.trumble
Community Manager
1 year ago
A
Contributor I
A. EliasContributor I
asked in Accounts and Settings

Website not allowing flow creation

Hi, for the past 2 days I have been unable to create a flow. It does not matter which flow I select or even creating one from scratch. The website stops on the create flow screen and never progresses.  I get the spinning wheel that never stops spinning.  Also I have tried to submit a message but that keeps giving me an error also.I am on the free plan currently but with the trouble I am having even using the site I am leery about getting on a paid plan. There seems to be no support at all. All the options they provide to get help are unavailable or not working.  

3
A
Contributor I
1 year ago
D
Problem Solver I
DanPProblem Solver I
posted in Accounts and Settings

Log in to 2 different Klaviyo accounts

One of the things I continuously get tripped up by is trying to see settings, setups and content across 2 different Klaviyo accounts at once in the same browser. It’s a restriction from Klaviyo that allows you to only login to one account at a time in the one browser. I know you can clone some things (but not all) and that it’s more of a security feature. But for people that manage multiple client accounts trying to implement the same settings and features across different accounts is a time-consuming process. I know other providers use sub-domains to help with this, it’d be a lot easier if we could do something like that IMO. 

5
Jakub
Partner - Silver
1 year ago
M
Contributor I
Milla370Contributor I
asked in Accounts and Settings

Partner registration remove access

A previous client has asked for us to remove ourselves from their management/as a partner registration on their accounts. They have already removed our access, so is there a way for us to remove ourselves from their partner registration now that we don’t have access anymore? Or is this something they will need to do?  

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Account Disable

The Klaviyo account is disabled before we do anything, which makes us inexplicable.Why account is disabled after we paid???We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either.We don’t want to pay to a company that can’t even be bothered to help it’s customers.If our Klaviyo account cannot become active within one business day, can you help return the money to us?Looking forward to your reply.

1
David To
Klaviyo Employee
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

1
David To
Klaviyo Employee
1 year ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

How to create a landing page in Klaviyo?

Is there any way to crate a landing page in klaviyo and how can I do that anyway!Thanks

2
GrantDeken
Problem Solver I
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Why is my account disabled?

We haven't started to do anything, but the account is disabled, which makes us very troubled

3
A
Contributor II
1 year ago
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Accounts and Settings

I can't login to Klaviyo.com/dashboard

Hey everyone,I am about to onboard a new client who just invited me to his account but I can’t load the Klaviyo Dashboard and I am worried. Here is a screenshotA - they sent me a new link I am scared to open because picture B isn’t pretty too. B - how can I fix that? Or the platform is down  Is this something I can fix myself or it is on @klaviyo’s end? ​​​​​​​ Thank you!Yours,​​​​​​​Alex ​​​​​​​

2
Akselpd
Active Contributor I
1 year ago
I
Contributor II
injamammahimContributor II
asked in Accounts and Settings

What is klaviyo SSO?

 

2
David To
Klaviyo Employee
1 year ago
K
Contributor II
kunalContributor II
asked in Accounts and Settings

How do i remove the via my domain name from my mails?

Hi, I recently set up a dedicated sending domain. It no longer shows via Klaviyo mail but it shows via my domain name on my mails. Whenever I check the mails of other brands it doesn't show up. Only their sender mail address shows up but no via Domain name.

1
Dov
1 year ago
F
Contributor III
fpriceContributor III
asked in Accounts and Settings

Offline Product Purchase - Product Review Flows

My Goal is to send customers who ordered products offline, product review links to add those product reviews to my e-commerce shopify website. Can you help??

5
F
Contributor III
1 year ago
R
Contributor I
RodrigoDanino98Contributor I
asked in Accounts and Settings

Klaviyo not working

Hi everyone, since yesterday my account is not working. I can’t create, clone or modify an existing campaign, flow or segment.I’ve tried reaching to customer support but it’s also not working.Anyone is having the same issue?

4
R
Contributor I
1 year ago
Z
Contributor I
ZoharushContributor I
asked in Accounts and Settings

technical issue!

HeyI cant use the site for few hours and also can’t send email to support via site.what can I do?I cant save any changes on flow, I get this messageIt happened only to me?

5
K
Contributor II
1 year ago
Erik-Gilpa
Problem Solver I
Erik-GilpaProblem Solver I
asked in Accounts and Settings

Product feed - What products should the customers view first missing options

Hi thereDo my options in "product feed" depend on which webshop system I have?As You can see in my screenprint, I do not have the op to show the "Best-selling products" and "Both best-selling and most viewed products". It this because I have the wrong settings? Best RegardsErik /Gilpa.dk 

6
Erik-Gilpa
Problem Solver I
1 year ago
K
Contributor I
KarenSContributor I
posted in Accounts and Settings

Is the Chat Support line down today?

I’ve been attempting to do a chat since 9am EST and continue to get the ‘Our Chat Team is currently offline’ message at 2pm EST.  Is anyone else having this issue? I did submit an email… no response.It is for a paid account.

1
alex.hong
1 year ago
P
Contributor I
pman13Contributor I
asked in Accounts and Settings

Why can't I change my organizational prefix?

Hello, I can’t change my organizational prefix for some reason. It doesn't let me click in the text box. What should I do? 

1
David To
Klaviyo Employee
1 year ago
V
Contributor I
VoibonContributor I
asked in Accounts and Settings

why did my dedicated sending domain fail？

Hi ,I have set my dedicated sending domain on Klaviyo, and it worked for a while but right now it doesn’t work anymore.  Could you help me with this? in the past:right now: 

1
stephen.trumble
Community Manager
1 year ago
KoalaPad
Contributor I
KoalaPadContributor I
asked in Accounts and Settings

Bulk Importing images files?

Hello, I have a large folder of image files I’d like to import into Klaviyo but I don’t see where I can do this. Thank you!

3
KoalaPad
Contributor I
1 year ago
B
Contributor I
BTGGContributor I
asked in Accounts and Settings

How do I remove a user from my account?

Several months ago I added an advertising agency as a user on my Klaviyo account.  Now that I am no longer using them, I want to remove them as a user, but there is no option to do it.  The only options are to change their Role.  I just want to remove them completely so they no longer have access.  https://www.klaviyo.com/account#users-tab 

4
David To
Klaviyo Employee
1 year ago
K
Contributor II
kunalContributor II
asked in Accounts and Settings

How do i become a manger to multiple klaviyo accounts

hi, I am an email marketer and am a manager to one Klaviyo account. How ever when the second Klaviyo account sent me the invite to be the manager and I clicked accept, it said the link has been expired. I tried multiple times and it is still the same. Can someone tell me how to fix this.P.s I used the same email address to be the manager in both accounts. Do I have too create a new email id for every single client I get?

2
K
Contributor II
1 year ago
S
Contributor I
SandOContributor I
asked in Accounts and Settings

Why can't I access Klaviyo support?

I have been contacted by someone with a Klaviyo address and provided them some information, but have received another email from them that looks dodgy so concerned Klaviyo has had another security breach. I’ve tried to message support via their link but the message won’t send - there is no way to contact support… I pay a lot of money for this service, what on earth is going on??

2
S
Contributor I
1 year ago
S
Problem Solver I
sipcultProblem Solver I
asked in Accounts and Settings

How to edit the "Confirm your subscription" email?

Dear community, when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this?Thanks and best wishes,Marcel

42
David To
Klaviyo Employee
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.