Accounts and Settings
Get help with managing your account and settings.
- 439 Topics
- 1,128 Replies
What do I do if my billing card on file was replaced but my account is now suspended?
We had replaced our card on the account. It was not updated until recently as we had a new card mailed. This card was updated today, but the account is still showing Disabled. How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?
What happens after Klaviyo reinstallation
Hey there we got problem with integrating Klaviyo to Shopify as it seems we need to reinstall it, our goal is to get the all the metrics for email flow triggers.However we are hesitant since we don’t know what will happen--will our contacts be deleted, emails, etc? We’ve installed Klaviyo few years ago like around 2018 so we didn’t get the easy peasy installation with what we have today.*I could request to do reinstallation but again we are hesitant to do this. Anyone who knows the best way to do this?
User ID disabled from All My Clients' Accounts
Hi, I am Klaviyo Product Certified: https://verify.skilljar.com/c/sf46d7ri7mbhand I own a small email marketing agency. This is my full time livelihood. I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis. 2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled. I have emailed support 3 times and have heard nothing back. I think I know why the 1 account was disabled, and it was 100% an accident: We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,so we set up an affiliate link to track sales. We are NOT promoting an affiliate offer: the Klaviyo account is owned by the owners products. We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo. I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing. I sincerely apologize for
New added user is required to use Multi-Factor authentication and can't because no QR Code is presented beforehand. How should I proceed?
I added a new user as an Admin and when clicking on the invite email - he’s taken to a login page with Multi-factor authentication. The problem is no prior screen with the QR Code is presented, so he cannot get the 6-digit number.
Question Mark favicon in Gmail
When sending campaigns/emails from Klaviyo the favicon in Gmail is appearing as a red question mark which automatically looks like spam.After speaking to Klaviyo support they suggested setting up a BIMI in google, you have to this do by obtaining a VMC which is not cheap.Has anyone found an easier solution to this which ideally doesn't cost $1500 every year?
How to pay a billing by myself during support's holiday?
As My account was suspended because of credit card issue. For now, We can fix it and we can use the credit card to pay. Today I try to find a Pay now button but it doesn’t exist. So I try to contact Klaviyo support but they’re all in holiday. So If I would like to reopen my account today what should I do ? Or I have to wait support that will be active on 25 Nov? Do you have any solution?
Are contacts add to Klaviyo if they don't mark the accept marketing opt-in at checkout?
Hello, We think our contact list isn’t growing fast enough due to the accept marketing opt-in at checkout not automatically selected - we have just updated this. We want to know if the customers that have shopped previously but not selected accept marketing were still added?
integrate Klaviyo to Woo - plugin installed
Hi, I am new to Klaviyo and WooCommerce. My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account. When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.
Change Accounts phone number
Hello, I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway. Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad… Sincerely Mike
Global Cloudfront edge locations to improve popup speed?
We are using the Klaviyo pop up signup forms and noticed that the images we upload to be part of the form load from the LA cloudfront edge LAX50-C1 however we are in Australia.Does Klaviyo only use the LA cloudfront edge?Can we get Australian enabled as well, as an Aussie business, all our customers would be better served from an Australian cloudfront edge location?
Access lost to email address linked to Klaviyo account
Hello, I need some help with a dumb situation, I lost access to my email address linked to my Klaviyo account (deletion). I still have my password though, but whenever I try to connect I get prompted with a message asking me to verify the “new device” I’m connecting from (because I cleared my cache). The problem is I can’t receive the code as my can’t access my email address (deleted). Is there solution for me to receive this code another way? Or can someone from Klaviyo team help me? Have a god day.Best regards,
Multi-Factor Authentication - Is it possible to set up on two phones at the same time for the same account?
I have MFA set up on my own phone but I want to also set it up on a different “work” phone. Is this possible? Both would be providing authentication for the same account and both phones have different numbers.Currently I use Google Authenticator. I have tried exporting the account from the old phone to the new phone but it doesn’t work on the new phone.
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Want to connect with others?
Don't be shy and see who else has similar interests.Check out our groups!
Most helpful members this week
Already have an account? Login
Use your Klaviyo credentials
Log in with Klaviyo
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.