Accounts and Settings

Get help with managing your account and settings.

  • 539 Topics
  • 1,417 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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539 Topics

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Contributor I
MyOrnament
asked in Accounts and Settings

Finding Best Plan for Us

xxxxx

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Taylor Tarpley
Community Manager
6 months ago
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Contributor I
surumanContributor I
asked in Accounts and Settings

I accidentally sent 10K subscriber emails but i'm on the first plan (1500)...how did that work?

i’m baffled what happened, I basically had an opt-in email list after collaborating with a huge national company for a competition and we got a really good participation rate, which meant I had 10K emails consenting to subscribe to our newsletter. Great, I didn’t think, and added them all to my email list via import, forgetting that each subscriber is actually sent a flow that welcome’s a new subscriber and gives them a discount.Of course this means over 10K people got sent a welcome email from our flow, not a campaign. So how did this work? I did get 2-3 notfiications that a few ££ had been taken out of my bank account, not large amounts, literally 2-3£. I’m now wondering whether klaviyo is about to destroy my business account with a huge bill of 300-400 dollars because they sent out 10,000 emails to 10,000 profiles? Profiles Monthly Usage 12,000 of 1,500 active profiles806% usedEmails Monthly Usage12,759 of 15,000 emails sent What happened, how do I fix this for next time?  

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Mailbox Manny
Partner - Silver
1 year ago
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Active Contributor II
VbeebsActive Contributor II
asked in Accounts and Settings

How do I see my average open rate for people in a certain City or State?

Hey! So I created this report to try and see my average open rate in Toronto...and I don’t think it worked? The answers are like: 1 or 1.23 and I am just confused as to what this means. Hope someone can help me! 

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Active Contributor II
1 year ago
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Contributor I
nabin7Contributor I
asked in Accounts and Settings

Why am I unable to change my account sender email?

 

4
Taylor Tarpley
Community Manager
3 months ago
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Contributor I
ngogateContributor I
asked in Accounts and Settings

Active on Site data is going to the wrong account

Hi, I’ve added the Web Tracking snippet to my site and tested that it works, but unfortunately it’s sending the data to the wrong account. I have 2 Klaviyo accounts, one is for testing and one is for my business. The data from my site is going into my testing account, rather than the business site.Any thoughts? Thanks!

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N
Contributor I
2 years ago
M
Contributor I
Mary LuckyContributor I
asked in Accounts and Settings

Why is my account disabled?

I just started my account today, but I always encountered problems. As soon as I sent message to the client, the account was disabled. Why Why Why??????

3
Taylor Tarpley
Community Manager
10 months ago
F
Contributor I
FaizanHasanContributor I
asked in Accounts and Settings

How to cancel a suspended Klaviyo account?

I purchased Klaviyo basic plan in January, used it to its full extent. The results weren’t promising for me so i stopped using it but forgot to cancel. It charged in Feb, which isn’t a problem for me. Now it is trying to charge my card again in March. I had absolutely forgot about klaviyo during this period. I came to know when my card transaction was declined. So now my account is suspended, and i can’t find the option to cancel my account. This is supposed to be a prepaid service. If i am not using it in March and let me cancel it pls. Email & chat support is disabled and there is no call numbers available. So there is absolutely no way for me to approach Klaviyo team to resolve the issue. Please help. Thanks

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Taylor Tarpley
Community Manager
6 months ago
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Contributor I
Bernie HabichtContributor I
asked in Accounts and Settings

Cancelling my account

 Hello, have a question regarding finding support here,it took me days to cancel the program after the initial $30 first month payment For me at 84 it is a bid to complicated to go on with Klaviyo .……………. Finding someone to help to cancel is a task in it self, any advice, Bernie

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David To
Community Manager
4 months ago
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Contributor I
Joel LückingContributor I
asked in Accounts and Settings

Process to add Credit Card Payment is always loading

I wanted to upgrade my Klaviyo Plan and tried to add my Credit Card as a payment method. If I click on the button to confirm my datas, it won’t stop loading. So it’s not possible to add my credit card as a payment method. It‘s a big problem cause my clients need to get important emails but it’s not possible cause it’s not working to add a credit card!

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alex.hong
1 year ago
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Contributor I
McarringtontContributor I
asked in Accounts and Settings

I accidentally created a Klaviyo account and I cannot disable it

I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. How can I cancel an account that was not fully set up?How can I start over?Thank you

1
alex.hong
1 year ago
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Contributor I
copywriter-hubContributor I
asked in Accounts and Settings

Managed Customer pending and did not receive confirmation e-mail

Hello Klaviyo Community!We recently became Klaviyo Partner and I added a customer of my agency to the Managed Customer tab. But he says he did not find the confirmation e-mail sent by klaviyo (so he can confirm and be moved from pending to active in my partner dashboard). How can I send the confirmation E-mail again?I tried reaching out to klaviyo by e-mail, that was 2 weeks ago, still no response.I have been thinking of archive the client, but I do not know how it works, and if I can add them to managed clients again after that.Did you have a similar problem? How did you solve it?

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Taylor Tarpley
Community Manager
8 months ago
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Contributor I
HeyBrooksyContributor I
asked in Accounts and Settings

Klaviyo not working on Chrome on Macbook Pro

Ive just signed up to Klaviyo but I cant get anything to appear when I log in on Chrome. It works on Firefox but I do everything on Chrome so I dont want to change. I’ve updated my Mac OS, updated to latest version of Chrome. All Im getting is a blank white screen. 

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Omar
Partner - Platinum
6 months ago
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Contributor I
divyakrivy2022Contributor I
asked in Accounts and Settings

Klaviyo Issues

Hey There. Post Maintenance, Klaviyo is severely down for many of us. Are there any issues going on now?

2
David To
Community Manager
1 year ago
vylla001
Contributor IV
vylla001Contributor IV
asked in Accounts and Settings

Double opt-in email appearing as event

I recently enabled double opt-in for my master list. Should the confirmation email show as an event on a subscribers profiles or should I trust that Klaviyo is sending it out? I guess would like some transparency as to whether new subscribers are confirming their subscription. 

1
Dov
1 year ago
S
Contributor I
Shifat27Contributor I
asked in Accounts and Settings

Klaviyo settings not showing properly on mobile. how to fix it?

As you can see I can't access few of the buttons on the right side of the website through mobile. I tried to swipe but it won't move. It's only happens when I'm in the settings page. In homepage you can easily swipe to the right and see everything. 

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Contributor I
1 month ago
M
Contributor I
MudassirproContributor I
asked in Accounts and Settings

Client account is disabled & I'm unable to access all clients account.

Hi there, This is an urgent request. One of my client account & disabled & because of that I'm unable to access any of my client kalviyo account because I'm unable to switch account. Please switch my kalviyo account to the one Im admin so that I can access all other account while my client can contact kalviyo for account reinstate.

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M
Contributor I
1 year ago
M
Problem Solver I
Mg_RaphProblem Solver I
asked in Accounts and Settings

Please, I need to learn everything and anything about Klaviyo

I’m new on Klaviyo, trying to scale my freelancing career. I already have 2 clients but to be honest, I’m just hanging in there, trying my best with the knowledge I got from Aweber and SendPulse (while working my past job) to set up campaigns, flows etc for them. But I need to learn everything on and about klaviyo, like, from dashboard to different triggers and segments, etc. is there a comprehensive course I need to take? or something that progresses from the basic like dashboard down to complex like analytics. please help, i don’t mind hustling this skill like it’s my Phd exam in a week.

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alex.hong
1 year ago
A
Contributor I
Alexander RivasContributor I
asked in Accounts and Settings

Urgent: My Account Has Been Disabled

Hello, For some reason, my account has been disabled.  Our company already started paying for the 75k emails + 25k SMS messaging program but we cannot access our account.  Please reply.  We are working with time sensitive material for the Black Friday season.   Thank you, Alex  

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stephen.trumble
Community Manager
10 months ago
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Contributor I
DebhanauContributor I
asked in Accounts and Settings

My account got disabled today by the compliance team

Hi All,my account got disabled by the compliance team while we where following guidelines to always clean up our lists. can someone please help to understand the steps to re-enable our account urgently? thank you! Deborah

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Taylor Tarpley
Community Manager
2 months ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

How can I lower the standard of the plan before the next month's automatic deduction?

I would like to lower the standard of the plan before the next month's automatic deduction，I don't want it to automatically charge so much money, and want to modify my plan before the charge, what should I do?

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Taylor Tarpley
Community Manager
10 months ago
M
Contributor I
Mary LuckyContributor I
asked in Accounts and Settings

Account disable

We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either. We don’t want to pay to a company that can’t even be bothered to help it’s customers. If our Klaviyo account cannot become active within one business day, can you help return the money to us? Looking forward to your reply.I have registered two accounts, both of which have been disabled. I think my operations are compliant. Why should I disable my account? I was very angry

1
David To
Community Manager
10 months ago
A
Active Contributor I
ArturActive Contributor I
asked in Accounts and Settings

problems with my accounts and integration

Hi, I first created an account directly with Klaviyo as far as I know, with the mail X.then i added user Y and he created email flows. i could also put shopify triggers in it and it was integrated.I wanted to log in through shopify apps klaviyo but then was shown the klaviyo home page with the registration/integration.How do I get back to my normal account now? That doesn't work anymoreTranslated with www.DeepL.com/Translator (free version)

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A
Active Contributor I
2 years ago
M
Problem Solver II
moodxmanagerProblem Solver II
posted in Accounts and Settings

Klaviyo / compliance and support

What’s happening?What are these delays?What are these mistakes?I’ve been a fan of Klaviyo, but now I’m not.I’ve been struggling to get the attention of Klaviyo’s support representatives.It just takes too much time and effort. They just don’t give  about you anymore.They don’t read what you write and don’t take additional steps to get into your issue. They take the route that’s the easiest - reply with macros. Most of the time, that macro is nowhere close to helping resolve the issue. I do believe now’s a hard time for Klavio’s support due to bad time management or some other reason X, but it’s been like this for months now. The second issue is - compliance. The time is of essence when it comes down to deliverability. On Monday, I’ve sent a request to Klaviyo’s compliance team to reset our email sending domain so we could add a new one, since we’re transitioning to our new brand name. There was no response for over 24 hours.OK.Tried to connect with support for over an hour just to recei

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chloe.strange
Community Manager
1 year ago
B
Contributor I
bear420Contributor I
asked in Accounts and Settings

How do flow emails affect my account sending limit?

Hi Guys,We have a setup with only a few email subscribers, but a whole lot of active profiles within our klaviyo / Shopify setup.recent dialog with a friend, got me thoinking about our billing setup.As we all know, the amount of active profiles affect the totalt amount of people you are allowed to send campaign mails to at once. But how does it affect the flows?We are on a billing plan with only the amount of active profiles, that is within our newsletter list.We do tho have 100.000 active profiles backend, that have been collected from shopify, before we got klaviyo.Simple question:Are 1/10 of our customers not entering our flows?

2
B
Contributor I
1 month ago
K
Contributor I
KristyLEContributor I
asked in Accounts and Settings

Newbie here

I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help! 

5
J
Contributor I
23 days ago

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