Accounts and Settings

Get help with managing your account and settings.

  • 439 Topics
  • 1,128 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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439 Topics

R
Contributor I
Race PartsContributor I
asked in Accounts and Settings

What do I do if my billing card on file was replaced but my account is now suspended?

We had replaced our card on the account.  It was not updated until recently as we had a new card mailed.  This card was updated today, but the account is still showing Disabled.  How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?

1
Taylor Tarpley
Community Manager
1 month ago
E
Contributor I
emvpiiContributor I
asked in Accounts and Settings

What happens after Klaviyo reinstallation

Hey there we got problem with integrating Klaviyo to Shopify as it seems we need to reinstall it, our goal is to get the all the metrics for email flow triggers.However we are hesitant since we don’t know what will happen--will our contacts be deleted, emails, etc? We’ve installed Klaviyo few years ago like around 2018 so we didn’t get the easy peasy installation with what we have today.*I could request to do reinstallation but again we are hesitant to do this. Anyone who knows the best way to do this? 

1
Dov
8 months ago
D
Contributor I
Dave C.Contributor I
asked in Accounts and Settings

User ID disabled from All My Clients' Accounts

Hi, I am Klaviyo Product Certified: https://verify.skilljar.com/c/sf46d7ri7mbhand I own a small email marketing agency.  This is my full time livelihood.  I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis. 2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled. I have emailed support 3 times and have heard nothing back. I think I know why the 1 account was disabled, and it was 100% an accident: We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,so we set up an affiliate link to track sales. We are NOT promoting an affiliate offer: the  Klaviyo account is owned by the owners products.  We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo. I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing. I sincerely apologize for

1
alex.hong
8 months ago
A
Contributor I
AlipearlContributor I
asked in Accounts and Settings

Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

1
David To
Community Manager
4 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Accounts and Settings

How to sync tawk.to live chat emails to Klaviyo

Hi I would lile to request customers using live chat to add their email address and check a box to receive marketing. The live chat software we use is tawk.to Has anyone managed to work this out? Thanks Sean

2
S
Problem Solver III
3 months ago
I
Contributor I
inbal leviContributor I
asked in Accounts and Settings

Intagraion klavio to facebook leads

How can i integraion klavio to facebook leads?

1
stephen.trumble
Community Manager
5 months ago
C
Contributor I
ChinContributor I
asked in Accounts and Settings

How can I downgrade my email plan and pay the last payment?

My payment card is not enough to pay for the current plan. I want to downgrade the plan and pay the fee for the new plan, what should I do?

1
Taylor Tarpley
Community Manager
20 days ago
A
Contributor I
Arthur MContributor I
asked in Accounts and Settings

New added user is required to use Multi-Factor authentication and can't because no QR Code is presented beforehand. How should I proceed?

I added a new user as an Admin and when clicking on the invite email - he’s taken to a login page with Multi-factor authentication. The problem is no prior screen with the QR Code is presented, so he cannot get the 6-digit number.

1
Dov
1 month ago
S
Contributor I
SamAbbottContributor I
asked in Accounts and Settings

Question Mark favicon in Gmail

When sending campaigns/emails from Klaviyo the favicon in Gmail is appearing as a red question mark which automatically looks like spam.After speaking to Klaviyo support they suggested setting up a BIMI in google, you have to this do by obtaining a VMC which is not cheap.Has anyone found an easier solution to this which ideally doesn't cost $1500 every year?

2
S
Contributor I
1 month ago
P
Contributor I
Pakorn KContributor I
asked in Accounts and Settings

How to pay a billing by myself during support's holiday?

As My account was suspended because of credit card issue. For now, We can fix it and we can use the credit card to pay. Today I try to find a Pay now button but it doesn’t exist. So I try to contact Klaviyo support but they’re all in holiday. So If I would like to reopen my account today what should I do ? Or I have to wait support that will be active on 25 Nov?  Do you have any solution?

1
Dov
3 months ago
A
Contributor I
AlipearlContributor I
asked in Accounts and Settings

How can I lower the standard of the plan before the next month's automatic deduction?

I would like to lower the standard of the plan before the next month's automatic deduction，I don't want it to automatically charge so much money, and want to modify my plan before the charge, what should I do?

1
Taylor Tarpley
Community Manager
3 months ago
A
Contributor I
anscContributor I
asked in Accounts and Settings

Are contacts add to Klaviyo if they don't mark the accept marketing opt-in at checkout?

Hello, We think our contact list isn’t growing fast enough due to the accept marketing opt-in at checkout not automatically selected - we have just updated this. We want to know if the customers that have shopped previously but not selected accept marketing were still added? 

1
Bobi N.
Partner - Platinum
1 month ago
M
Contributor I
MyOrnament
asked in Accounts and Settings

Finding Best Plan for Us

xxxxx

3
Taylor Tarpley
Community Manager
2 days ago
S
Contributor I
StevensCopyContributor I
asked in Accounts and Settings

Why can't I send test emails?

It keeps saying “You have reach the daily limit, please try again tomorrow”.  It’s been over a day and I cant send anymore test emails.  What should I do? Please and thank you. 

1
Taylor Tarpley
Community Manager
24 days ago
S
Contributor I
SuzieContributor I
asked in Accounts and Settings

integrate Klaviyo to Woo - plugin installed

Hi, I am new to Klaviyo and WooCommerce.  My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account.  When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.

1
David To
Community Manager
11 months ago
U
Contributor I
UniquePrintsContributor I
asked in Accounts and Settings

Change Accounts phone number

Hello,  I wanted to update the payment method and then a 6-digit-code is send to a phone number. I dont have access to that number anymore. In the settings I cant find anything to change the number and two factor authentification is turned off anyway.  Can you help me with that? I cancelled my Plan and now I cant ask directly in the chat wich is very sad… Sincerely Mike

1
chloe.strange
Community Manager
26 days ago
L
Contributor I
LesContributor I
asked in Accounts and Settings

Is Chat Broken? 11/22/2021

I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem? 

1
alex.hong
1 year ago
P
Contributor I
PaqnaContributor I
asked in Accounts and Settings

Global Cloudfront edge locations to improve popup speed?

We are using the Klaviyo pop up signup forms and noticed that the images we upload to be part of the form load from the LA cloudfront edge LAX50-C1 however we are in Australia.Does Klaviyo only use the LA cloudfront edge?Can we get Australian enabled as well, as an Aussie business, all our customers would be better served from an Australian cloudfront edge location?

1
David To
Community Manager
1 year ago
N
Contributor I
Nico_ltdContributor I
asked in Accounts and Settings

Access lost to email address linked to Klaviyo account

Hello, I need some help with a dumb situation, I lost access to my email address linked to my Klaviyo account (deletion). I still have my password though, but whenever I try to connect I get prompted with a message asking me to verify the “new device” I’m connecting from (because I cleared my cache).  The problem is I can’t receive the code as my can’t access my email address (deleted). Is there solution for me to receive this code another way? Or can someone from Klaviyo team help me? Have a god day.Best regards,

2
N
Contributor I
13 days ago
Binal IW
Contributor I
Binal IWContributor I
asked in Accounts and Settings

Needed OTP feature while paying for recurring charge

As our bank is asking for OTP while paying for recurring charges and Klaviyo doesn’t have this feature. In this case our Klaviyo account has been suspended and due to payment error. We needed OTP feature

1
Dov
10 months ago
B
Contributor I
Black PumaContributor I
asked in Accounts and Settings

Can I add users of my Klaviyo account to Klaviyo Academy?

Hi there everybody ! Can I add users from my Klaviyo account to my Klaviyo Partner Academy? If so, How can I do it? Thanks in advanced!! Rafa  

1
alex.hong
7 months ago
W
Problem Solver I
wernstromProblem Solver I
asked in Accounts and Settings

Academy "first name" is my email address?

Hi folks,Hoping someone at Klaviyo can resolve this - I logged into my academy profile and noticed that my first name field is also showing my email address. Happy to submit info via DM etc. Thanks!

2
W
Problem Solver I
6 months ago
L
Contributor I
loftContributor I
asked in Accounts and Settings

best inbox provider domain for klaviyo

List of best inbox provider domain for klaviyo my campaign and email bounced because I am using aol.com kindly provide an alternative please.

1
David To
Community Manager
2 months ago
G
Contributor I
Glen WhiteContributor I
asked in Accounts and Settings

Multi-Factor Authentication - Is it possible to set up on two phones at the same time for the same account?

I have MFA set up on my own phone but I want to also set it up on a different “work” phone. Is this possible? Both would be providing authentication for the same account and both phones have different numbers.Currently I use Google Authenticator. I have tried exporting the account from the old phone to the new phone but it doesn’t work on the new phone.

2
Taylor Tarpley
Community Manager
1 month ago
J
Contributor I
jackloContributor I
asked in Accounts and Settings

Chat is not available on my account [Oct 8, 2021 Service]

The live chat feature is not available on my account. 

1
alex.hong
1 year ago

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