Accounts and Settings

Get help with managing your account and settings.

  • 564 Topics
  • 1,473 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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564 Topics

I
Contributor I
irossss01Contributor I
asked in Accounts and Settings

Why cant I see my campaign history after downgrading to free plan ?

My account was suspended for payment like a month ago. Is it normal I can not see the history of my campaigns anymore in free plan?Also, I used to pay $70. Now the the minimum payment plan is $100 How this could happens from month to the other one.Ant the most important question. If I upgrade again I will be able to see my all my settings and the history of my campaigns performance?

1
Taylor Tarpley
Community Manager
4 months ago
J
Contributor I
JuayContributor I
asked in Accounts and Settings

Is live chat closed today? 1st Sep 2023

I have an urgent concern so I stayed up late specifically for the live chat but 4 hours have passed and it is still offline. I also sent an email but still no response. My concern is needed in the next 2 days. Is it a holiday today for Klaviyo staff hence the live chat and email support is not available?

2
J
Contributor I
2 months ago
N
Partner
NerminePartner
asked in Accounts and Settings

Klaviyo Partner Systems Integrator Certificate

Hi everyone,I have been working on the partner certificates available on my portal. While I successfully passed all the exams, I am currently facing challenges when it comes to the Systems Integrator Certificate exam since I don't have any technical background. I am wondering whether it is necessary to pass all the exams to become a certified partner or if obtaining just the Klaviyo partner certificate is sufficient.Thank you, 

2
N
Partner
28 days ago
W
Problem Solver I
wernstromProblem Solver I
asked in Accounts and Settings

Getting spammed with direct messages in the community...bot?

Got two of these today, from a recent “helpful” user that you can see on the leaderboard for the community. What’s going on? Related to a data breach?

1
David To
Community Manager
11 months ago
M
Contributor I
mycrodropsContributor I
asked in Accounts and Settings

Klaviyo's LIVE CHAT has not been manned for weeks. HELP

The customer service holes are showing, friends. The live chat is an endless loop of “we are contacting your agent, please wait”. I have waiting days, weeks. If you say you have a live chat from 9-5 EST than DO IT, otherwise change the chatbot to reflect that NO ONE IS COMING as to not waste our time. This is poor customer service. With no phone number and no live chat, this is really lacking. 

1
Taylor Tarpley
Community Manager
1 month ago
El Nutriguerrero
Contributor I
El NutriguerreroContributor I
asked in Accounts and Settings

I can not link with klaviyo my subpage

Hello!,I can link to my website “ www.etc.com ” but not a “ “ www.etc.com /subpage”. Does anyone know a solution?Thank you,David Sanchez

1
alex.hong
11 months ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Account Disable

The Klaviyo account is disabled before we do anything, which makes us inexplicable.Why account is disabled after we paid???We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either.We don’t want to pay to a company that can’t even be bothered to help it’s customers.If our Klaviyo account cannot become active within one business day, can you help return the money to us?Looking forward to your reply.

1
David To
Community Manager
1 year ago
B
Contributor I
boansanahContributor I
asked in Accounts and Settings

Cannot Upgrade Billing Information

On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?

1
Taylor Tarpley
Community Manager
1 month ago
H
Contributor II
harrysekhonContributor II
asked in Accounts and Settings

Outage in Australia?

Is there some kind of an outage in Australia? Can’t edit campaigns, forms or even raise a ticket. Everything just returns an error. Support form comes back with a 403 error.

4
chloe.strange
Community Manager
1 year ago
O
Contributor I
OliEmaContributor I
asked in Accounts and Settings

Is it possible to appeal previously blocked accounts?

Hello community!I’m an email marketer and recently a brand reached out saying that they’d like to start working on Klaviyo, but their account got blocked/denied because of their business model.I wanted to ask: is there a way to appeal and change this decision or do they tend to be final? And if there is, would i need to get access to the brand Klaviyo account first to open a ticket?The brand is very similar to https://www.forhims.com/ in terms of business model, they sell prescription treatments and have a team of professionals to prescribe them.Thank you

1
Taylor Tarpley
Community Manager
4 months ago
F
Contributor I
F2FContributor I
asked in Accounts and Settings

Problem sending emails, account cancelled?

Hi, I trialled an SMS subscription and cancelled it after 1 month. But now I can’t send any emails… it says my account is cancelled. When I update my plans, it says I’m already subscribed to the free email plan. However it won’t let me send any emails despite having many credits. Can you assist?

1
Taylor Tarpley
Community Manager
8 months ago
D
Contributor I
Dan1mosanContributor I
asked in Accounts and Settings

I didn't receive the verification code

I am changing from wix to shopify and when I start need to log in in klaviyo, the code didn’t apear in my email

2
Omar
Partner - Platinum
26 days ago
R
Contributor I
rmataContributor I
asked in Accounts and Settings

What happens if I change the organization website and default sender email when using shared sending domain?

We are planning on changing the organization website and the default sender email address. We are currently using a shared sending domain. If I make these changes, may keep sending campaigns and flows as regular or do I have wait for a while?

1
Taylor Tarpley
Community Manager
1 month ago
J
Contributor I
jensonlineContributor I
asked in Accounts and Settings

Is live chat closed today? (14th Nov)

I can’t seem to access Live chat today, and our account has been suspended for no reason, and predictably we have a launch today. Is it shut today? Thank you.

1
chloe.strange
Community Manager
1 year ago
M
Contributor I
mysticaContributor I
asked in Accounts and Settings

Account

Hello, Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone). Can someone from Klaviyo Support assist me.   

2
Taylor Tarpley
Community Manager
3 months ago
W
Problem Solver I
wernstromProblem Solver I
posted in Accounts and Settings

Magento 2 quirks, caveats or limitations?

Hi Folks, happy new year!I’ve been talking to a prospective client and they’re using Magento 2. My experience with ecom platforms is limited to BigCommerce and Shopify, and I’ve found that there can sometimes be issues with features from Klaviyo not always being available outside of Shopify - ie persistent cart rebuilding doesn’t work on BC & Klaviyo.For those of you who are experienced with Magento, are there any “gotchas” when it comes to Klaviyo I should be aware of?Thanks!

0
W
Problem Solver I
1 year ago
U
Contributor III
USMarketerContributor III
asked in Accounts and Settings

Consent for sending emails in the US

I’ve a list of email addresses of different businesses, I obtained these emails from a friend of mine who works in the similar industry, am I eligible to send newsletters/emails to these businesses and individuals or do I need to consent from each business/individual to send them emails or newsletters in the USA.Want to know the legal aspect over this, would be great if anyone could guide, thanks.

2
U
Contributor III
1 month ago
K
Contributor I
KarenSContributor I
posted in Accounts and Settings

Is the Chat Support line down today?

I’ve been attempting to do a chat since 9am EST and continue to get the ‘Our Chat Team is currently offline’ message at 2pm EST.  Is anyone else having this issue? I did submit an email… no response.It is for a paid account.

1
alex.hong
1 year ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
posted in Accounts and Settings

Example of Using a Web Feed

I’m interested in how Klaviyo users are using Web Feeds. Please share an example if you have one! Thanks!

1
B
1 year ago
W
Contributor I
wolfieContributor I
posted in Accounts and Settings

What do I do if another website posts my newsletter as their own?

A website has saved and posted our emails onto their website. I assume they have done this via subscribing to our newsletter. Does anyone know what email addresses they use?this is the website - https://deal.town/  

1
Taylor Tarpley
Community Manager
5 months ago
T
Contributor I
thecompany88Contributor I
asked in Accounts and Settings

klaviyo support chat not working?

I’ve been waiting for over an hour to connect to an agent. usually it will say there are x people in queue. today it isn’t saying that. i dont understand? have i been blocked from support? 

1
Taylor Tarpley
Community Manager
5 months ago
B
Contributor I
BaoTangContributor I
asked in Accounts and Settings

Why isn't my live chat working for several days?

Hi, my live chat has not been working for several days. It just says there are a number of agents waiting and then says Im “disconnected from the Wifi” which is clearly wrong when i exit the chat. This has been going on for a few days now and I can’t get in touch with the live chat feature.   

1
Taylor Tarpley
Community Manager
5 months ago
P
Contributor I
pileContributor I
asked in Accounts and Settings

Sending domain not sending from domain I set up

I have set up and verified my sending domain. I elected for subdomain.rootdomain.com as my sending domain, however, I receive the email from rootdomain.com instead of subdomain.rootdomain.com as the from address.I am confused as in the past I have configured sending domains as subdomain.rootdomain.com and it would appear as such in the inbox.   

1
Taylor Tarpley
Community Manager
1 month ago
Z
Contributor I
ZiinooContributor I
asked in Accounts and Settings

Can I connect 1 Facebook account to 2 Different Klaviyo accounts?

Hey! For some reason, when I connect my Facebook account to Klaviyo, I can connect all my ad accounts but only one Facebook page? And the page I actually need to connect doesn't pop up.  Help is very much appreciated.

1
Taylor Tarpley
Community Manager
22 days ago
Q
Contributor I
queContributor I
asked in Accounts and Settings

how to remove business address from emails

How do you remove business address from all emails?

2
T
Problem Solver I
1 month ago

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