Accounts and Settings
Get help with managing your account and settings.
- 568 Topics
- 1,480 Replies
Maybe I’m missing something here, but I don’t get notifications for replies etc from this forum anymore. I think I may have signed up using a domain I no longer maintain, but when I go to the account settings via Klaviyo, my login etc is fine. I just don’t see anywhere at all where I can view or update notifications/settings. Any advice?
Hi,Recently, I updated my primary Klaviyo Account email address. Now, when I go to https://academy.klaviyo.com/ , I cannot see my previous progress of courses completed. It seems to have reset itself and there is no evidence that I have completed any of the certificates (which I completed before changing my email address). Why has my Academy progress been lost and is there any way to regain this? It appears to be an issue with SkillJar not taking my change of email into consideration. Thanks
We have several multi accounts and it takes time to do a proper setup. We would like to be sure everything is named the same way but it is not possible to keep 2 different accounts open at the same time: in the account where you were last active, that's where the other session continues. Is there a solution to this? I solve it now by adding an additional user to all accounts, but it's not practical.
Hi,We have a paid account with two store domains as individual accounts (US and CA). We have recently removed two other accounts but I want to add a completely new store domain with its own account. I can’t locate any documentation on this. Please could somebody step in?Thanks in advance,Megan
So two of my clients accounts were recently flagged by Klaviyo compliance and disabled, and although we tried to get them re-enabled, Klaviyo has said we’re still against their TOS. We disagree strongly with this, but it’s not the purpose of this post.The initial message from compliance said that we had 14 days to “offboard” from Klaviyo, and export all of the data we own from the platform (email lists, HTML templates, etc.). But the accounts are locked and there is no way to get in to get any of this info. Compliance has ghosted me for the last two days, and my Klaviyo Partners contact says they can’t get involved with compliance issues. Does anyone have any suggestions on what to do here?Thanks in advance.
Hi, I recently set up a dedicated sending domain. It no longer shows via Klaviyo mail but it shows via my domain name on my mails. Whenever I check the mails of other brands it doesn't show up. Only their sender mail address shows up but no via Domain name.
Where can I adapt the text of the e-mail that people receive when they opt in for my newsletter to confirm that they want to opt in?
Hi everyone,I have a question regarding double opt-in process:Where can I adapt the text of the e-mail that people receive when they opt in for my newsletter to confirm that they want to opt in? I don’t see that e-mail in the flows section, and I don’t see the text of that e-mail in the sign-up form section. Thank you very much for your help.
SO Frustrating!! I am doing everything to get the new card that I’ve uploaded retried but it’s greyed out and I can’t get in touch with the Klaviyo team because it appears that I’m not a paying customer (because it won’t bill!!!!) Can someone please help me! Thanks Eliza
We are using the Klaviyo pop up signup forms and noticed that the images we upload to be part of the form load from the LA cloudfront edge LAX50-C1 however we are in Australia.Does Klaviyo only use the LA cloudfront edge?Can we get Australian enabled as well, as an Aussie business, all our customers would be better served from an Australian cloudfront edge location?
Hello, we have two Klaviyo accounts. One is linked and contains all customer data. We use this account to send campaigns etc. We want to offer our customers added value and only send educational content with the other account. Is there a way to send the customer data from our first account to the other? Thank you very much for your help. RegardsBjörn
Hello. I’m trying to delete my account, but the steps in the help centre don’t match up with what I see. Then if I try to submit a request, it tells me to log in (which I’ve already done), and sends me back into my account in a circle of frustration. Is there any way of getting an actual person by email or online chat to help with this?
Hi, I am new to Klaviyo and WooCommerce. My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account. When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.
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