Accounts and Settings

Get help with managing your account and settings.

  • 568 Topics
  • 1,480 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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568 Topics

Binal IW
Contributor I
Binal IWContributor I
asked in Accounts and Settings

Needed OTP feature while paying for recurring charge

As our bank is asking for OTP while paying for recurring charges and Klaviyo doesn’t have this feature. In this case our Klaviyo account has been suspended and due to payment error. We needed OTP feature

1
Dov
1 year ago
W
Problem Solver I
wernstromProblem Solver I
asked in Accounts and Settings

No more notifications from community?

Maybe I’m missing something here, but I don’t get notifications for replies etc from this forum anymore. I think I may have signed up using a domain I no longer maintain, but when I go to the account settings via Klaviyo, my login etc is fine. I just don’t see anywhere at all where I can view or update notifications/settings. Any advice?

3
Dov
1 year ago
P
Contributor I
petermtContributor I
asked in Accounts and Settings

Klaviyo Academy- Progress lost after updating Account email

Hi,Recently, I updated my primary Klaviyo Account email address. Now, when I go to https://academy.klaviyo.com/ , I cannot see my previous progress of courses completed. It seems to have reset itself and there is no evidence that I have completed any of the certificates (which I completed before changing my email address). Why has my Academy progress been lost and is there any way to regain this? It appears to be an issue with SkillJar not taking my change of email into consideration. Thanks

1
Taylor Tarpley
Community Manager
4 months ago
V
Contributor I
VoibonContributor I
asked in Accounts and Settings

why did my dedicated sending domain fail？

Hi ,I have set my dedicated sending domain on Klaviyo, and it worked for a while but right now it doesn’t work anymore.  Could you help me with this? in the past:right now: 

1
stephen.trumble
Community Manager
1 year ago
G
Contributor II
gogoLWContributor II
asked in Accounts and Settings

Is it possible to keep several accounts open at once?

We have several multi accounts and it takes time to do a proper setup. We would like to be sure everything is named the same way but it is not possible to keep 2 different accounts open at the same time: in the account where you were last active, that's where the other session continues. Is there a solution to this? I solve it now by adding an additional user to all accounts, but it's not practical.

3
Taylor Tarpley
Community Manager
2 months ago
E
Contributor I
etsyfindofthedayContributor I
asked in Accounts and Settings

Does Klaviyo support business units?

Hello!My blog is small, but as I look to grow -- does Klaviyo support separate business units to inherently separate brands/subscribers/etc.? How can this be managed in Klaviyo? Thanks 😉

1
alex.hong
1 year ago
C
Contributor I
chilguzeContributor I
asked in Accounts and Settings

why am i not able to upgrade my plan with indian card?

 it says i have to do a stripe integration and other complicated things while trying to upgrade my free plan. We are based in India and using an internationally usable card. Please help

1
David To
Klaviyo Employee
2 months ago
M
Contributor III
Megan.PooleContributor III
asked in Accounts and Settings

Add BigCommerce Store to Account Family

Hi,We have a paid account with two store domains as individual accounts (US and CA). We have recently removed two other accounts but I want to add a completely new store domain with its own account. I can’t locate any documentation on this. Please could somebody step in?Thanks in advance,Megan

2
M
Contributor III
9 months ago
A
Contributor I
Andrea MaceContributor I
asked in Accounts and Settings

Is support email down?

Is support email down?  I’m trying to submit a request and I keep getting an error message that tells me to try again later.

1
Taylor Tarpley
Community Manager
7 months ago
K
Partner
kirtky97Partner
asked in Accounts and Settings

How can I offboard account data if my account is disabled ?

So two of my clients accounts were recently flagged by Klaviyo compliance and disabled, and although we tried to get them re-enabled, Klaviyo has said we’re still against their TOS. We disagree strongly with this, but it’s not the purpose of this post.The initial message from compliance said that we had 14 days to “offboard” from Klaviyo, and export all of the data we own from the platform (email lists, HTML templates, etc.). But the accounts are locked and there is no way to get in to get any of this info. Compliance has ghosted me for the last two days, and my Klaviyo Partners contact says they can’t get involved with compliance issues. Does anyone have any suggestions on what to do here?Thanks in advance.

1
Taylor Tarpley
Community Manager
4 months ago
K
Contributor II
kunalContributor II
asked in Accounts and Settings

How do i remove the via my domain name from my mails?

Hi, I recently set up a dedicated sending domain. It no longer shows via Klaviyo mail but it shows via my domain name on my mails. Whenever I check the mails of other brands it doesn't show up. Only their sender mail address shows up but no via Domain name.

1
Dov
1 year ago
S
Contributor I
SarahMariaContributor I
asked in Accounts and Settings

Where can I adapt the text of the e-mail that people receive when they opt in for my newsletter to confirm that they want to opt in?

Hi everyone,I have a question regarding double opt-in process:Where can I adapt the text of the e-mail that people receive when they opt in for my newsletter to confirm that they want to opt in? I don’t see that e-mail in the flows section, and I don’t see the text of that e-mail in the sign-up form section. Thank you very much for your help.  

1
bluesnapper
Partner
2 months ago
E
Contributor I
elizaflanContributor I
asked in Accounts and Settings

My new card won't upload so I can pay my bill

SO Frustrating!! I am doing everything to get the new card that I’ve uploaded retried but it’s greyed out and I can’t get in touch with the Klaviyo team because it appears that I’m not a paying customer (because it won’t bill!!!!) Can someone please help me! Thanks Eliza

1
Taylor Tarpley
Community Manager
6 months ago
R
Contributor II
Rachel FlamContributor II
asked in Accounts and Settings

email report when someone subscribes?

Hi everyone! I can't find where to set this up - I'd like to get an email every time someone subscribes to a list.Where do I set that up? Right now i have no way of knowing apart from going into klaviyo reports. Tia!Rachel

1
alex.hong
1 year ago
B
Contributor I
BoldInkContributor I
asked in Accounts and Settings

Klaviyo Billing

New to Klaviyo and want to confirm that their billing for their monthly plans is in USD (regardless if you are in Canada). Correct?

2
F
Contributor I
8 days ago
F
Contributor I
Foresight DigitalContributor I
asked in Accounts and Settings

2FA Query

Hi,Is it possible to have multiple 2FA devices to the same account? Also, I was able to generate recovery codes, but could only do that once. How do I get more of these once I set 2FA up? Preferred 2FA is via authenticator. Appreciated.

1
Taylor Tarpley
Community Manager
3 months ago
P
Contributor I
PaqnaContributor I
asked in Accounts and Settings

Global Cloudfront edge locations to improve popup speed?

We are using the Klaviyo pop up signup forms and noticed that the images we upload to be part of the form load from the LA cloudfront edge LAX50-C1 however we are in Australia.Does Klaviyo only use the LA cloudfront edge?Can we get Australian enabled as well, as an Aussie business, all our customers would be better served from an Australian cloudfront edge location?

1
David To
Klaviyo Employee
2 years ago
B
Contributor I
boansanahContributor I
asked in Accounts and Settings

Cannot Upgrade Billing Information

On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?

1
Taylor Tarpley
Community Manager
1 month ago
P
Contributor I
pookalitaContributor I
asked in Accounts and Settings

Can't clone or delete campaigns on my phone

Since the update I can no longer see the entire dashboard on my phone. I go to campaigns but can’t see the right end. so I can’t clone or delete. Since there’s no app the only way I can do it is on my computer, which is inconvenient 

1
David To
Klaviyo Employee
7 months ago
W
Problem Solver I
wernstromProblem Solver I
asked in Accounts and Settings

Academy "first name" is my email address?

Hi folks,Hoping someone at Klaviyo can resolve this - I logged into my academy profile and noticed that my first name field is also showing my email address. Happy to submit info via DM etc. Thanks!

2
W
Problem Solver I
1 year ago
B
Contributor I
BjörnatureContributor I
asked in Accounts and Settings

Sending Customer to second klaviyo account

Hello, we have two Klaviyo accounts. One is linked and contains all customer data. We use this account to send campaigns etc. We want to offer our customers added value and only send educational content with the other account. Is there a way to send the customer data from our first account to the other? Thank you very much for your help. RegardsBjörn

5
JamesDonn
Partner - Silver
29 days ago
T
Contributor I
TangledUpContributor I
asked in Accounts and Settings

Can't delete free account?

Hello. I’m trying to delete my account, but the steps in the help centre don’t match up with what I see. Then if I try to submit a request, it tells me to log in (which I’ve already done), and sends me back into my account in a circle of frustration. Is there any way of getting an actual person by email or online chat to help with this? 

1
Taylor Tarpley
Community Manager
5 months ago
J
Contributor I
jackloContributor I
asked in Accounts and Settings

Chat is not available on my account [Oct 8, 2021 Service]

The live chat feature is not available on my account. 

1
alex.hong
2 years ago
L
Contributor I
LesContributor I
asked in Accounts and Settings

Is Chat Broken? 11/22/2021

I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem? 

1
alex.hong
2 years ago
S
Contributor I
SuzieContributor I
asked in Accounts and Settings

integrate Klaviyo to Woo - plugin installed

Hi, I am new to Klaviyo and WooCommerce.  My developer has put the plugin for Klaviyo on my WooCommerce site, when I follow the integration steps, I haven’t got the option to connect account.  When I click on settings it just tells me to go to “Head back to the Klaviyo dashboard to continue with next steps for getting your account up and running or to modify any of your Klaviyo + WooCommerce integration settings.” That then tells me to go to Klaviyo in my left menu and connect, so I am just going around in circles.Any help appreciated.

1
David To
Klaviyo Employee
1 year ago

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