Accounts and Settings

Get help with managing your account and settings.

  • 653 Topics
  • 1,705 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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653 Topics

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Problem Solver I
ddowieProblem Solver I
asked in Accounts and Settings

Dedicated domain - Unable to apply domain

Hi,I’m trying to add dedicated domain. I added 4 dns settings (3x cname and 1x txt) and verification was ok. After clicking “Apply domain” it says it cannot be applied: Unable to apply domainThere was a problem and your dedicated sending domain was not applied. Please try again - if this issue continues to occur, check out our support resources for assistance.I’m doing this in my customers account. Is the reason that customer did not buy any plan yet?

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D
Problem Solver I
5 months ago
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Contributor I
NickHNZContributor I
asked in Accounts and Settings

Help, missed billing date, how do I pay suspended account?

I have an urgent EDM to go out today and I can’t access my account even though I already topped it up and updated the old card yesterday!!

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Brian Turcotte
Community Manager
1 year ago
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Contributor I
REneeBootsContributor I
posted in Accounts and Settings

Trouble Finding Code for Woo Commerce Newsletter Sign Up to Klaviyo

Hello ~ I am new and struggling to find the embed code to input into Woo site for new Newsletter Sign ups. Totally confused. I created a 3 x part flow (for new newsletter sign ups) and I also created a pop up  ‘sign up form’  simply capturing an email. We are now going with our own Divi theme of pop up to capture the emails but I’m unsure how to link the 3 x part flow I’ve created for new newsletter subscribers? Did I do this backwards? Appreciate any help. Renee :)

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caroline
3 years ago
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DrewsomeNew Member
asked in Accounts and Settings

Going to Flows and other parts of my Klaviyo account results in a 403 Error; permission denied.

For some reason, as an Admin of the account and my other email as the Owner of the account, going to my Flows results in a 403 error, permission denied. Why is this happening when I’m the owner of the account? 

1
Taylor Tarpley
Community Manager
3 months ago
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Contributor I
chilguzeContributor I
asked in Accounts and Settings

why am i not able to upgrade my plan with indian card?

 it says i have to do a stripe integration and other complicated things while trying to upgrade my free plan. We are based in India and using an internationally usable card. Please help

1
David To
Klaviyo Employee
7 months ago
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Contributor I
ZEN ZEIContributor I
asked in Accounts and Settings

Why is my account canceled?

hi,Yesterday we realized that our account appeared as a canceled account, none of the team made that cancellation and we have been told a reason why, also our account appears as if we had not contracted our plan which does not make sense since the payment was made a few days before and because we "don't" have the contracted plan, they don't let us use the usual support channels.It is not our intention to delete the account, in fact it is what we want to avoid, but we cannot contact support correctly. 

1
Taylor Tarpley
Community Manager
1 year ago
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Contributor II
AlipearlContributor II
asked in Accounts and Settings

Why is my account Disabled

Why is my account Disabled? We can’t use it, Please HELP, Thank you!

2
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
ZoharushContributor I
asked in Accounts and Settings

technical issue!

HeyI cant use the site for few hours and also can’t send email to support via site.what can I do?I cant save any changes on flow, I get this messageIt happened only to me?

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K
Contributor II
1 year ago
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Contributor I
boansanahContributor I
asked in Accounts and Settings

Cannot Upgrade Billing Information

On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?

1
Taylor Tarpley
Community Manager
6 months ago
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Contributor I
RyansarkhelContributor I
asked in Accounts and Settings

Cancelling my Subscription

Even though I followed all the steps, I still cannot cancel my subscription. My company has hit a roadblock with production and we really need help in cancelling the subscription 

1
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
andreauribemContributor I
asked in Accounts and Settings

Sender Name

Hi there, even though I have changed the sender name in my emails, whenever Klaviyo sends an email, it still displays my complete email domain as the sender name. What could I be doing wrong?     

1
Taylor Tarpley
Community Manager
2 months ago
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Contributor I
JecciContributor I
asked in Accounts and Settings

How to intasll Klaviyo into 5 different Store URL within one shopify account?

Hi GuysI have 5 different Store URL within one shopify account; when I install the Klaviyo into the second store, I can’t change the srore URL in my Klaviyo account?  I want to know what should I do...  

1
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
jojobanxContributor I
asked in Accounts and Settings

my name displays on instead of brand name

For some reason, my actual name seems to pop up when sending out campaigns instead of my brand name, any help on how to change this to my brands name? Thanks! 

1
Taylor Tarpley
Community Manager
1 year ago
E
Contributor I
eb-dakotaContributor I
asked in Accounts and Settings

Account Has Been Canceled

Hello,I have taken over running the company's Klaviyo account. The first thing I noticed is a fun red rectangle saying “Your account is canceled.” We currently don’t have enough active emails to need a paid plan and because of that, I can’t find a way to contact support. Can anyone point me in the right direction to find a way to contact support or reactivate my account so I can get it up and running again?Thank you

1
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
Race PartsContributor I
asked in Accounts and Settings

What do I do if my billing card on file was replaced but my account is now suspended?

We had replaced our card on the account.  It was not updated until recently as we had a new card mailed.  This card was updated today, but the account is still showing Disabled.  How do I talk to a Human at Klaviyo so that they can get this corrected ASAP?

1
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
NadelmikadoContributor I
asked in Accounts and Settings

Douple Opt In Mail is empty

Hello together, I have a problem. Klaviyo is set up, DOI too. However, when I subscribe to the newsletter, the mail is sent, but it is completely empty. No button for the confirmation to the newsletter registration available. What am I doing wrong? 

5
Dov
1 year ago
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Contributor I
vidyabalaContributor I
asked in Accounts and Settings

There is no data shown on the account from email templates campaigns and templates please fix this asap

Our account is no longer working - we have no data in our dashboard, email templates and campaign data. Can Klaviyo support help us to solve it asap 

1
David To
Klaviyo Employee
2 years ago
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Contributor I
TheclosetandcoContributor I
asked in Accounts and Settings

Klaviyo rip off

I subscribed to Klaviyo again about 2 days ago which is not being considered a month‘s use. I got a notice stating my monthly paid for subscription will end August 31st. That is not a monthly subscription. Also Purchased the subscription that will allow me to send 5,000 emails in total to 251-500 persons, and I’ve sent that with one email. Now I’m being notified that I’ve reached my limit by just sending 3 emails. Make it make sense please. I’m trying to reach out to a customer rep and you have to pay for that as well. What a rip-off. I need HELP.

1
Taylor Tarpley
Community Manager
8 months ago
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Contributor I
KatePobiContributor I
asked in Accounts and Settings

Dedicated Sending Domain issue

Hi, I have an issue with Dedicated Sending Domain. How to properly add the DNS, if I cannot use all the characters? It  gives me this error:  I can use ‘kl.domainkey’ or ‘kl_domainkey’ but I cannot use both dot and _ at once as it is stayed I should..I’d appreciate any help! 

3
K
Contributor II
1 year ago
N
Contributor I
nick38429Contributor I
asked in Accounts and Settings

Won't bill

I am beyond frustrated. For days now I have been trying to process a new payment method, but Klaviyo won’t charge the card. My account is now suspended, and support is yielding zero response (chat and email after 2 days). Any help? 

1
alex.hong
2 years ago
J
Contributor I
justinepnk
asked in Accounts and Settings

Account Suspended due to spammers using our phone number to send SMS

A concerned customer contacted us regarding a fraudulent message allegedly sent from our phone number. However, unfortunately, we encountered an unexpected account suspension without any prior notice.In response to this situation, I submitted a request to reinstate access to our account. However, I discovered that reaching out to support via live chat requires logging in, which is currently not possible. How long does it usually take for anyone to get back regarding this issue?  How to avoid a phone number being stolen by scammers in the future?  

1
Taylor Tarpley
Community Manager
9 months ago
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Contributor II
kunalContributor II
asked in Accounts and Settings

How do i remove the via my domain name from my mails?

Hi, I recently set up a dedicated sending domain. It no longer shows via Klaviyo mail but it shows via my domain name on my mails. Whenever I check the mails of other brands it doesn't show up. Only their sender mail address shows up but no via Domain name.

1
Dov
1 year ago
A
Contributor I
A. EliasContributor I
asked in Accounts and Settings

Website not allowing flow creation

Hi, for the past 2 days I have been unable to create a flow. It does not matter which flow I select or even creating one from scratch. The website stops on the create flow screen and never progresses.  I get the spinning wheel that never stops spinning.  Also I have tried to submit a message but that keeps giving me an error also.I am on the free plan currently but with the trouble I am having even using the site I am leery about getting on a paid plan. There seems to be no support at all. All the options they provide to get help are unavailable or not working.  

3
A
Contributor I
1 year ago
S
Contributor I
SBESIM80Contributor I
asked in Accounts and Settings

My account has been disabled for 2 weeks and I have had no response from Klaviyo - help!

My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?

1
Taylor Tarpley
Community Manager
2 years ago
B
Contributor I
BeautybymContributor I
asked in Accounts and Settings

List Bombing Help!

Hi,Do any of you know, if you can create a segment catching profiles (bots) - that use the same first and last name (bonner bonner or rease rease as an example).We’re being list bombed, and I have removed a lot of the fake profiles by creating a segment where profiles with numbers in their first and last name are being caught - but we have A LOT where the same first and last name are being used.I have of course activated Double Opt-In for our newsletter, but what else can I do?Thank you in advance.

2
Taylor Tarpley
Community Manager
1 month ago

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