Accounts and Settings

Get help with managing your account and settings.

  • 718 Topics
  • 1,826 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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718 Topics

C
Contributor I
callumContributor I
asked in Accounts and Settings

Why was payment taken out when I Just downgraded to free plan?

Hi,I just downgraded to free plan and payment of $70 was taken.I wanted to contact support for a refund but a lot of Klaviyo support is behind paid plans.I do not have access to the paid plan despite $70 being paid.

2
Taylor Tarpley
Community Manager
1 year ago
H
howleraudioNew Member
asked in Accounts and Settings

Dedicated link tracking with SSL using Fastly does not work

Hi everyone, I'm hoping someone can shed some light on this issue. I am willing to pay for support. I am trying to set up dedicated link tracking with SSL, as I discovered that the klclick domain that is used by default gets blocked by some ad blockers. It was quite a hassle to set up as the instructions by Klaviyo are incomplete. However, I believe I have now correctly set up Fastly as a proxy with SSL to the correct domain. I have also contacted Fastly support and they also say that I have set everything up correctly. However, when I click a link in a campaign email, I get the following error message.Klaviyo support is telling me that my configuration is incorrect and that I should settle it with Fastly support. Fastly support tell me that the configuration is correct. I found an article from sendgrid that described exactly this issue:Adding a Custom SSL configuration | Twilio (sendgrid.com) To me, it sounds like some configuration has to done on Klaviyo's side. Does this sound recog

1
Taylor Tarpley
Community Manager
5 months ago
D
Contributor I
DuMing-net263Contributor I
asked in Accounts and Settings

Partner Referral Link

I encountered a problem.  I shared a “Partner Referral Link” with my customer, and after the customer registered on this link, where can I see the customer's registration information on the partners' webpage (partners.klaviyo.com/my-dashboard/)? Can someone tell me?

2
Taylor Tarpley
Community Manager
5 months ago
B
Contributor II
BjörnatureContributor II
asked in Accounts and Settings

Sending Customer to second klaviyo account

Hello, we have two Klaviyo accounts. One is linked and contains all customer data. We use this account to send campaigns etc. We want to offer our customers added value and only send educational content with the other account. Is there a way to send the customer data from our first account to the other? Thank you very much for your help. RegardsBjörn

5
JamesDonn
Partner - Silver
8 months ago
W
Contributor I
westboatmarineContributor I
asked in Accounts and Settings

Why does it seem my Account is Disabled for no reason?

So, I'm new to Klaviyo and I was checking everything out. Creating and deleting multiple Flows, Lists, Segments, Forms, etc… To learn and experiment how everything worked and figuring it out by myself. But suddenly I got my account disabled out of thin air… Any help? Thanks.

1
Taylor Tarpley
Community Manager
2 years ago
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Problem Solver I
nabin7Problem Solver I
asked in Accounts and Settings

Why can't I change sender email ?

 

2
D
Contributor I
2 months ago
M
Contributor I
Milla370Contributor I
asked in Accounts and Settings

Partner registration remove access

A previous client has asked for us to remove ourselves from their management/as a partner registration on their accounts. They have already removed our access, so is there a way for us to remove ourselves from their partner registration now that we don’t have access anymore? Or is this something they will need to do?  

1
Taylor Tarpley
Community Manager
1 year ago
A
Anonymous
asked in Accounts and Settings

Newbie here

I'm wondering if there is an option where I can just have someone set everything up for me. I'm trying to add my email campaigns but I see I have to break apart and individually upload each text/image etc from my Canva templates instead of just drag and drop. It's going to take me hours where it might take someone knowledgable minutes. Is there a feature that I can have everything done for me? Obviously it would be an upgrade or pay feature but does it exist? Please help! I'm an old lady with minimal tech knowledge! Help! 

5
J
Contributor I
10 months ago
L
Contributor I
LOKAIZContributor I
asked in Accounts and Settings

Can l use 2 email addresses for 2 intergrations? PLEASE HELP!!

Hi, l am posting here as a final plea that somebody here in the community may be able to help me! l have 2 stores on the platform Shopify to which l have linked the Klaviyo app to both, l want to set up pop ups and flows etc for both but the problem is Klaviyo are only letting me use one email address for both intergrations now ordinarily this would not be a problem how ever one of the stores is a pet supply store and the other is an 18+ store so l obviously can not have an adult store email going to a pet supply store and vice versa but everytime l try to add a new email for each store the platform uses that same email for both intergrations! Is there any way l can use each companies dedicated email address in Klaviyo? l have tried contacting support by email but l am getting nowhere.Thank you in advance!

1
Dov
1 year ago
M
Contributor I
martina.profumoContributor I
asked in Accounts and Settings

Unclear charge on credit card

My dad was charged (from Klaviyo inc. software) about 120usd on his credit card in the name of Klaviyo but we can't figure out where it comes from. My dad is a retiree, he has no business for which he needs Klaviyo. He doesn't even have a klaviyo accountIs it possible to go back to the details? could it be a hacker or fraud problem?This is the second time this has happened to him. We fail to understand. Thank you!!

1
stephen.trumble
Community Manager
1 year ago
D
Contributor I
dungnguyenContributor I
asked in Accounts and Settings

Setup Subdomain name for Email domain

Is there any rule to create Subdomain name?I have read setup domain documentation. It recommends with subdomain name “send”(send.klaviyo.com), so what if I use another name?In past, I used mail.klaviyo.com and it’s worked. Now, I have reset up and after all, status of sending domain show “In progress” and all request can’t reach to.Can someone explain clearly about setup subdomain and difference of “send” and “mail”?

3
Taylor Tarpley
Community Manager
1 month ago
D
DevNew Member
asked in Accounts and Settings

Why is my account disabled?

HiWe starting new store on subdomain. We already have 5 subscribed accounts on Klavyio with same domain name.Only subdomains are different. We was planing to go live from 2 days with new store, but Klavyio locked as with check “Your account is disabled.” Yesterday replayed , but still no contact from support and our Bussiness growth Manager.  What can we do in that case?Do we pay for non active account or our subscribtion date will be moved?   

5
caroline
3 years ago
V
Contributor I
ValeriaContributor I
asked in Accounts and Settings

Connection Klaviyo-Clickfunnels-Zapier

Hi,Right now I have a paid account in Klaviyo and click funnels. But, I need to connect the both via Zapier. In this way, do I need to pay a new account in zapier? or, I cant do this connection with a free zapier account?Can you help with this connection? I hope your answer...

1
alex.hong
2 years ago
B
Contributor I
boxContributor I
asked in Accounts and Settings

Where are all the active profiles coming from

Hello everybody, we have about 300 members in our lists but suddenly we have around 2300 active profiles.I am not able to figure out where those profiles are coming from and also I am not able to suppress them.Is there any way to manage the active profiles?It seems like we have no control over that.

1
alex.hong
2 years ago
D
Contributor I
divyakrivy2022Contributor I
asked in Accounts and Settings

Klaviyo Issues

Hey There. Post Maintenance, Klaviyo is severely down for many of us. Are there any issues going on now?

2
David To
Klaviyo Employee
2 years ago
K
Contributor I
katarzyna.lewandowskaContributor I
asked in Accounts and Settings

Implementing Klaviyo using the GTM tag

Hello, Please help with the implementation of Klaviyo. We are unable to deploy klaviyo using the GTM tag. Everything was done correctly, the tag works and turns on, but when I try to verify the domain, unfortunately the message “The script was not installed correctly” pops up.I did everything according to the instruction manual from this page: https://help.klaviyo.com/hc/en-us/articles/360015392131 It does not say that you have to paste the code in the “head” section of the page code.  I would be very grateful for your help 

1
Taylor Tarpley
Community Manager
2 months ago
J
Contributor I
Jule0177Contributor I
asked in Accounts and Settings

Unsure of where exported emails end up

Hei, i want to export all Emails from one List - i found where to do it, its says its exporting - but i can´t find it. There isn´t opening an Excel List or something alike. Please help :-)

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

How can I lower the standard of the plan before the next month's automatic deduction?

I would like to lower the standard of the plan before the next month's automatic deduction，I don't want it to automatically charge so much money, and want to modify my plan before the charge, what should I do?

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
juliusContributor I
asked in Accounts and Settings

Klaviyo & Facebook Leads

Hi,I want to send an E-Mail immediately when someone fills out the lead ad. I’ve tried it with a Flow, and it works, but the E-Mail was 30 Minutes late. I turned Smart Sending off and the E-Mail was still late.  Is there any way that I can speed up the sending process?

2
I
Contributor I
1 year ago
E
Contributor I
erica pageContributor I
asked in Accounts and Settings

Account Disabled for 7 Days!

Can someone from the enlighten me as to why my account has been suspended for at least 7 days when they said I should hear from them in ONE business day? It would be nice to finish my email FLOW at some point.

1
David To
Klaviyo Employee
3 years ago
Z
Contributor I
ZiinooContributor I
asked in Accounts and Settings

Can I connect 1 Facebook account to 2 Different Klaviyo accounts?

Hey! For some reason, when I connect my Facebook account to Klaviyo, I can connect all my ad accounts but only one Facebook page? And the page I actually need to connect doesn't pop up.  Help is very much appreciated.

1
Taylor Tarpley
Community Manager
8 months ago
M
Contributor I
masaContributor I
asked in Accounts and Settings

how to use "active on site" with shopify / impulse theme &Dawn

hi i tried all means on troubleshooting, but it doesn’t work at all on Impulse and Dawn theme.Integrations is OK.Active on Site is NOProduct view is NO.I don’t know what to do. Please give me any ideas or settings I should check. 

2
Taylor Tarpley
Community Manager
9 months ago
T
Contributor I
tk14Contributor I
asked in Accounts and Settings

A second Partner Academy Certification after 2nd (successful) try

I have passed the Klaviyo Partner Academy Certification on the first try and received it via Email.Now that I have taken it again and achieved a better score, I was wondering if it was possible to get a new certificate including the improved score since a LinkedIn Link with a good score was my goal. Thanks for all the help in advance!

1
Anni.Kim
Klaviyo Employee
2 years ago
S
Contributor I
sdarisiContributor I
posted in Accounts and Settings

My Account is disabled for manual review

Can you please help me re-enable my account?  I have followed the best practices Klaviyo recommended and am still dealing with this issue. I have emailed support and tried to use the live chat function but have had no success.  Could you please get back to me? I am happy to explain my situation in more detail if necessary.

3
julie.accardo
Klaviyo Employee
3 years ago
J
Contributor I
Joel LückingContributor I
asked in Accounts and Settings

Process to add Credit Card Payment is always loading

I wanted to upgrade my Klaviyo Plan and tried to add my Credit Card as a payment method. If I click on the button to confirm my datas, it won’t stop loading. So it’s not possible to add my credit card as a payment method. It‘s a big problem cause my clients need to get important emails but it’s not possible cause it’s not working to add a credit card!

3
alex.hong
1 year ago

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