Accounts and Settings

Get help with managing your account and settings.

  • 566 Topics
  • 1,476 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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566 Topics

Z
Contributor I
ZoharushContributor I
asked in Accounts and Settings

technical issue!

HeyI cant use the site for few hours and also can’t send email to support via site.what can I do?I cant save any changes on flow, I get this messageIt happened only to me?

5
K
Contributor II
1 year ago
E
Contributor I
emvpiiContributor I
asked in Accounts and Settings

What happens after Klaviyo reinstallation

Hey there we got problem with integrating Klaviyo to Shopify as it seems we need to reinstall it, our goal is to get the all the metrics for email flow triggers.However we are hesitant since we don’t know what will happen--will our contacts be deleted, emails, etc? We’ve installed Klaviyo few years ago like around 2018 so we didn’t get the easy peasy installation with what we have today.*I could request to do reinstallation but again we are hesitant to do this. Anyone who knows the best way to do this? 

1
Dov
1 year ago
J
Contributor I
JecciContributor I
asked in Accounts and Settings

How to intasll Klaviyo into 5 different Store URL within one shopify account?

Hi GuysI have 5 different Store URL within one shopify account; when I install the Klaviyo into the second store, I can’t change the srore URL in my Klaviyo account?  I want to know what should I do...  

1
Taylor Tarpley
Community Manager
9 months ago
S
Contributor I
sushma sharmaContributor I
asked in Accounts and Settings

Getting mails in spam

I am getting my mail in Spam even i have changed the sender mail id.

1
David To
Community Manager
1 year ago
D
Contributor I
db-conceptionContributor I
posted in Accounts and Settings

Introduction

Hello everybody ! My name is David. I live in France and I am happy to join the klaviyo community.What's your name? David  What are you most passionate about? I am found of Ecommerce ! Where do you work and what is your role? I am developer and I created my brand https://taahir.fr 2 years ago. What’s one thing you love most about your company? The challenge  . 

3
julie.accardo
Community Manager
2 years ago
MattR
Contributor III
MattR
asked in Accounts and Settings

Changing my username in Klaviyo Forums

Hi Community, Does anyone know how to change my username in Klaviyo Forum to be my name, and not my company name? I've tried everything and can't figure out how. Thanks!

1
alex.hong
1 year ago
B
Contributor I
bibi.aContributor I
asked in Accounts and Settings

Account Suspended

I need help getting my account unsuspended. Ive made payment and my card has been charged.its been over 48 hours and I’m yet to get access to my account. I unfortunately cannot access support because it requires a paid account to contact support. I have paid but still don’t have access.

1
Taylor Tarpley
Community Manager
5 months ago
N
Contributor I
NadelmikadoContributor I
asked in Accounts and Settings

Douple Opt In Mail is empty

Hello together, I have a problem. Klaviyo is set up, DOI too. However, when I subscribe to the newsletter, the mail is sent, but it is completely empty. No button for the confirmation to the newsletter registration available. What am I doing wrong? 

5
Dov
1 year ago
Irrra
Expert Problem Solver II
IrrraExpert Problem Solver II
asked in Accounts and Settings

why in klaviyo pure white tabs open?

When you click on the tab campaign or coupons appears just a white background, with other tabs all is well. How to fix the problem???

1
stephen.trumble
Community Manager
2 years ago
T
Contributor I
TheclosetandcoContributor I
asked in Accounts and Settings

Klaviyo rip off

I subscribed to Klaviyo again about 2 days ago which is not being considered a month‘s use. I got a notice stating my monthly paid for subscription will end August 31st. That is not a monthly subscription. Also Purchased the subscription that will allow me to send 5,000 emails in total to 251-500 persons, and I’ve sent that with one email. Now I’m being notified that I’ve reached my limit by just sending 3 emails. Make it make sense please. I’m trying to reach out to a customer rep and you have to pay for that as well. What a rip-off. I need HELP.

1
Taylor Tarpley
Community Manager
3 months ago
P
Contributor I
Paul09Contributor I
asked in Accounts and Settings

how does the multi Login feature work?

Hi, I’ve never been aware that Klaviyo email support it’s available only for 60 days if you’re not on a paid plan. This is definitely one of the biggest cons I’ve seen, but anyway, hopefully you guys can help! I want to add one of my clients accounts inside my Klaviyo account, so I can easily switch between accounts. Would something like that be possible? I read about a Multi-Login feature, but I am not able to understand how to add more stores. Thanks!

2
P
Contributor I
3 months ago
Y
Active Contributor I
Yvonne ecommerceActive Contributor I
asked in Accounts and Settings

Cannot update social media or URLs under "images and Brand". Fields are not editable.

Hi, I’m trying to update my URL and add Tiktok to my social media under “Images and Brand.” I’m able to delete content, but I cannot enter text into any of the input fields, and the dropdowns don’t dropdown. For example, I cannot enter any text or my URL, or my Tiktok url in the input box, even though the cursor is blinking and looks active. Also, please note that the social media selection dropdown doesn’t dropdown unless I expand my browser window.  It all seems very buggy. Please see screenshots of what I’m talking about. 

2
Y
Active Contributor I
10 months ago
E
Contributor I
ehala75Contributor I
asked in Accounts and Settings

Birthdate Range on Input Form

On my sign up form I ask for a birthday. It will not let me enter a birthdate later than 1/1/2023. For example if I try to enter 3/5/2023, it says the range is 1/1/2020 to 1/1/2023. How do I extend this date so that users may enter a birthday for this year?

3
E
Contributor I
4 days ago
A
Contributor I
abbysourdoughContributor I
asked in Accounts and Settings

Why can't I delete lists, edit forms or create new lists in my account?

Hello - nothing seems to be working in my Klaviyo account suddenly!  It was working fine yesterday and first thing this morning but not now.  I can’t delete lists, make changes to my forms or even set up new lists.Anyone have any ideas why?  I don’t currently have any support as just setting up my account and will upgrade to a paid version once I am ready to start sending emails. 

1
Taylor Tarpley
Community Manager
9 months ago
Z
Contributor I
ZEN ZEIContributor I
asked in Accounts and Settings

Why is my account canceled?

hi,Yesterday we realized that our account appeared as a canceled account, none of the team made that cancellation and we have been told a reason why, also our account appears as if we had not contracted our plan which does not make sense since the payment was made a few days before and because we "don't" have the contracted plan, they don't let us use the usual support channels.It is not our intention to delete the account, in fact it is what we want to avoid, but we cannot contact support correctly. 

1
Taylor Tarpley
Community Manager
8 months ago
E
Contributor I
eb-dakotaContributor I
asked in Accounts and Settings

Account Has Been Canceled

Hello,I have taken over running the company's Klaviyo account. The first thing I noticed is a fun red rectangle saying “Your account is canceled.” We currently don’t have enough active emails to need a paid plan and because of that, I can’t find a way to contact support. Can anyone point me in the right direction to find a way to contact support or reactivate my account so I can get it up and running again?Thank you

1
Taylor Tarpley
Community Manager
8 months ago
V
Contributor I
vidyabalaContributor I
asked in Accounts and Settings

There is no data shown on the account from email templates campaigns and templates please fix this asap

Our account is no longer working - we have no data in our dashboard, email templates and campaign data. Can Klaviyo support help us to solve it asap 

1
David To
Community Manager
1 year ago
S
Contributor I
SandOContributor I
asked in Accounts and Settings

Why can't I access Klaviyo support?

I have been contacted by someone with a Klaviyo address and provided them some information, but have received another email from them that looks dodgy so concerned Klaviyo has had another security breach. I’ve tried to message support via their link but the message won’t send - there is no way to contact support… I pay a lot of money for this service, what on earth is going on??

2
S
Contributor I
1 year ago
M
Contributor I
Marjory Renita MarketingContributor I
asked in Accounts and Settings

Help! I'm trying to set up a new account but my account is disabled! No response from support yet...

Help! I'm trying to set up a new account but my account is disabled! I already submitted tickets twice and no response from support yet... 

1
stephen.trumble
Community Manager
7 months ago
M
Contributor I
masaContributor I
asked in Accounts and Settings

how to use "active on site" with shopify / impulse theme &Dawn

hi i tried all means on troubleshooting, but it doesn’t work at all on Impulse and Dawn theme.Integrations is OK.Active on Site is NOProduct view is NO.I don’t know what to do. Please give me any ideas or settings I should check. 

2
Taylor Tarpley
Community Manager
1 month ago
D
Contributor I
Dave C.Contributor I
asked in Accounts and Settings

User ID disabled from All My Clients' Accounts

Hi, I am Klaviyo Product Certified: https://verify.skilljar.com/c/sf46d7ri7mbhand I own a small email marketing agency.  This is my full time livelihood.  I always follow all best email practices, and study/review the latest updates in email marketing on a monthly basis. 2 days ago I was locked out of all 6 of my clients’ accounts because 1 of the accounts was disabled. I have emailed support 3 times and have heard nothing back. I think I know why the 1 account was disabled, and it was 100% an accident: We were having trouble getting Zapier to track sales data from their shopping cart into Klaviyo,so we set up an affiliate link to track sales. We are NOT promoting an affiliate offer: the  Klaviyo account is owned by the owners products.  We were simply using the link to track sales in the short term while we got their shopping cart to link properly with Klaviyo. I own a small email marketing agency and would NEVER use a Klaviyo account for affiliate marketing. I sincerely apologize for

1
alex.hong
1 year ago
A
Contributor I
A. EliasContributor I
asked in Accounts and Settings

Website not allowing flow creation

Hi, for the past 2 days I have been unable to create a flow. It does not matter which flow I select or even creating one from scratch. The website stops on the create flow screen and never progresses.  I get the spinning wheel that never stops spinning.  Also I have tried to submit a message but that keeps giving me an error also.I am on the free plan currently but with the trouble I am having even using the site I am leery about getting on a paid plan. There seems to be no support at all. All the options they provide to get help are unavailable or not working.  

3
A
Contributor I
1 year ago
A
Contributor I
AntonyContributor I
asked in Accounts and Settings

All my feeds have been deleted

Hello, I have a big problem. All my feeds have been deleted. I'm still on the same account, but it's impossible to contact the support because my subscription has also disappeared, it's back on free. I am still on the same account. I think it's because I checked the button to integrate klaviyo in "application integration" in my shopify shop when everything was working. I think it rebooted and deleted them all. How do I do this?

3
Taylor Tarpley
Community Manager
10 months ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Accounts and Settings

Custom Domain Mixup Question

Hi Community, We have multiple Klaviyo accts and while trying to set up custom domain sending for 1 acct, I accidentally switched it over to the other account’s domain. We’ve since switched it back to its original settings, but I was wondering if it now requires me to start a warming period again with the account, even though we’ve been sending through this domain for 6 months already. Grateful in advance for any direction with this. -Daniel

4
D
Problem Solver I
1 year ago
emma_hugewinmedia
Partner - Silver
emma_hugewinmediaPartner - Silver
asked in Accounts and Settings

Account Disabled after first campaign, any way to get the account balance back?

Hi there, I have a lead, he just created Klaviyo account and imported old contacts then sent the first campaign. But his account now has been disable. Please advise if he can get the balance back? Looking forward to your support.Best Regards,Emma

1
Taylor Tarpley
Community Manager
2 years ago

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