I want to send a reminder to customers that ordered custom printed products a year ago to see if they want more. I have set up a Standard WinBack flow with 3 emails, I was planning to upload the list of customers who purchased printing garments > 12 months ago to send the flow to.
- placed order at least once overall (these are customers) - They have placed the order offline as customised goods aren’t automated through Shopify. Hence manually uploading the list
- placed order zero times in the last 365 days
- person is not suppressed for email
The challenges I am having are:-
- In the flow I have setup, the trigger seems fixed on MUST having received an online order from Shopify.
- I only want the flow to go out to customers who purchased customised goods offline, I don’t want it to go to all customers that have placed an order more than a year ago.
- I don’t want new online orders to be added into this flow.
- I would like to initiate the flow occuring to the segment/list of my choosing
- Does Klaviyo offer a list cleaning service (Hard bounce removal) similar to Omnisend, as these customers are over a year old and were offline, I would like to double check there addresses are still correct, before I try and email out to them?