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Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,678 Topics
  • 10,329 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Julia.LiMarzi
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Julia.LiMarzi
started this topic

How to Audit Your Klaviyo Account Part 2: Flows

Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3678 Topics
gordonlangley
Problem Solver I
gordonlangleyProblem Solver I
asked in Campaigns and Flows
Why can't I re-send an opt-in message for a specific email address?

Hello - I’ve read all the documentation, added and removed the email address but I cannot seem to trigger an new opt in for email notifications for my client’s main email address - which is also the email address used for his klaviyo account. It remains greyed out and he is NOT receiving notifications.123reg are the email hostAny ideas? 

1543
gordonlangley
Problem Solver I
1 year ago
A
Contributor I
AthenryContributor I
asked in Campaigns and Flows
Conditional splits with "where" variables - unsure who ends up on "No" side.

Working on a review request flow, filtering out people who included a photo with their review.The conditional split is:People that have “left a review” where “included a photo” = 1.0So the people who go to the “Yes” side are clear - People who left a review with a photo.But who goes to the “No” side?People who left a review without a photo, AND people who didn’t leave a review. Only people who left a review without a photo. People who didn’t leave a review exit the flow.Thanks.

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Bobi N.
Partner - Platinum
1 year ago
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Contributor I
paperhighContributor I
asked in Campaigns and Flows
Combining/Creating Subscriber Welcome and Account Welcome Flow

Hi there, I want to create an email flow that incorporates both people that subscribe to our email list (via sign up forms and checkout), and people that create an account for our website (not necessarily while making a purchase). The latter welcome email would usually be via WooCommerce, but we would like to create a flow that incorporates both of these types of customer (and would have a trigger split that offers different emails to the 2 acquisition channels). Or even separate flows entirely if best. Is there any way to do this? Or can flows ONLY be created to send to list subscribers? Thanks!

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alex.hong
1 year ago
magnolia4
Contributor I
magnolia4Contributor I
asked in Campaigns and Flows
Product reviews flow (exclude products that have already been sent)

Hi there!We need help creating a flow for product reviews.The following process should be carried out:1. Customer orders two products in the online shop2. After the order has the status "Fulfilled Order", the customer should receive a review request 2 days laterWe need help with point 2: The customer should only receive the e-mail if he hasn’t yet received a review request for one of the products ordered.Can that be implemented at all?

2494
David To
Klaviyo Employee
1 year ago
K
Contributor I
kanlamContributor I
asked in Campaigns and Flows
Not showing dollar sign for abandoned cart email

hi,  I’ve followed this guide https://help.klaviyo.com/hc/en-us/articles/115002779411-How-to-create-an-abandoned-cart-flow to set up the abandon cart, but I cant insert the dollar sign before the product price. {{ event.Items.0 }} {{ event.extra.line_items.0.variant_price }} May I know how should I insert the code {{ event|lookup:'$currency_code' }} on above to show the dollar sign? I have tried to insert the code like below, but dollar sign will be also shown even though there’s no 2nd product.Edit mode Preview modePlease help, thanks!

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David To
Klaviyo Employee
1 year ago
K
Contributor I
KayshaContributor I
asked in Campaigns and Flows
error when uploading custom font

Hi, I’m trying to upload a custom font, I’ve followed all the steps but it won’t work - please see screen grab of error message attached. Would be great if someone could help - I’ve been working on this for ages so it’s getting frustrating.  

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K
Contributor I
1 year ago
C
Contributor III
ChrisRContributor III
asked in Campaigns and Flows
How to reset metric dimensions?

I’m just getting started with Klaviyo, and as a result, I’m doing some experimenting.I created a custom event, “Registered for Contest” (I’m doing a custom integration with the new API). Since I initially created it, I’ve changed the data that’s being sent with the event.If I do something on the website to trigger the event, I can see in Profiles →  <Profile with event> → Registered for Contest → Detailsthat the correct, new information is coming through to Klaviyo and being stored. However, if I go to Flows and attempt to create a flow based on the event, then set a Trigger Filter, the “Dimensions” for the filter only list the original dimensions that I sent with my first few experiments, not the new/updated “dimensions” that I’m currently sending (and are correctly being stored).How do I get the system to “update” and recognise the new data for the event?

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Jessica eCommerce Badassery
Partner
1 year ago
G
Contributor I
Gentle HabitsContributor I
asked in Campaigns and Flows
Back in Stock - Link

First time poster in this community - Hi !I have created a BACK IN STOCK flow and i need some advice on how to only show the link on products that are out of stock.Currently i have the below added in custom liquid on each product page, however this shows on styles that are in stock.<a class="klaviyo-bis-trigger" href="#">Notify Me When Back in Stock</a> I am sure it is a simple coding update - any advice on what i need to do to have it showing only on out of stock products ?*We use:Stiletto Theme SHOPIFYplease view this product to explain above:https://www.gentlehabits.com.au/collections/the-dive-maskThanks.

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G
Contributor I
1 year ago
A
Problem Solver I
Andrew.WaltersProblem Solver I
posted in Campaigns and Flows
Advanced Reporting by Spreadsheet

Hi everyone, I’d like to ask the community if they’ve built an email and sms month-over-month spreadsheet in granular detail. I’m happy to share what I use if you’re up for the conversation.  

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B
Contributor I
1 year ago
N
Contributor I
northshoreannContributor I
asked in Campaigns and Flows
Notification of Form Details via a Flow

We have Form set up where a customer can request that we contact them to supply a quote.  They need to tell us their buying Time Frame via radio button (ASAP, 1-3 Months, etc) The confirmation email is cc’d to our sales team.  That works. Trying to figure out how to email the sales team the answer to the Time Frame question, and the customer phone number if they provided it.   We set up a Flow with a Notification.   During our testing the email is Skipped because No Recipients.  We do have an internal email address in the Send To field in the Configuration section of the notifications. Two questions: What are we missing here to get the Notification email to be sent to the internal email address?  Or open to a better work flow. Also, what is the coding to get the Contact’s phone number into the notification email?{{ contact|lookup:'Phone Number' }} and {{ person|lookup:'Phone Number' }} dont’ work. Thank you!    

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N
Contributor I
1 year ago
L
Contributor I
LynnContributor I
asked in Campaigns and Flows
Dynamically looking back at customer journeys

Hi All, I am looking into something for a client of ours, but can't quite figure it out myself. I know you can dynamically show products customers have bought before (titles, images, etc.). But I was wondering if you can dynamically make some sort of lookback to what a customer has done.Let’s say we want to set up an email that looks back at last year and we want to mention how many items a customer has bought or how many purchases they did.We would want to do this in the text, making it look like:“You bought [X amount] of items last year/You made [X amount] of purchases last year” The text between [ ] would then have to be dynamically change to show the correct number per customer.Is this possible?Thanks! 

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David To
Klaviyo Employee
1 year ago
E
Contributor I
ebalvesContributor I
asked in Campaigns and Flows
Replenishment flows

Hi, I'm working with replenishment flows. After the first purchase, the flow is activated because the trigger "After someone Placed Order. Only include someone if has Placed Order zero times since starting this flow". When happens the second purchases, the user is excluded from this flow.But I want that the user begin this flows again and again, after the purchases.Is there a better logic to build this?My concern is that after the user is excluded from the flow, he will not enter in this flow again. Thanks for your help. 

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Jessica eCommerce Badassery
Partner
1 year ago
C
Contributor I
ceceboubou25Contributor I
asked in Campaigns and Flows
Abandonned card not sending if people don't suscribe to newsletter

How can I let the option of subcribing but don’t have it as a condition for the user to receive the abandoned card email ?

1173
stephen.trumble
Community Manager
1 year ago
K
Problem Solver I
KCCProblem Solver I
asked in Campaigns and Flows
Customer Flow when they purchase specific product

Hi Everyone! Klaviyo user for a number of years now, however I’m unsure how to approach this specific use case. I’m going to be listing products that are fulfilled via my printing partner in my store, so I’m looking to create a flow so these customers get a different post purchase email sequence. These products will be in their own collection (shopify)I’m thinking i’ll need three flows in total1. Customer orders just the printed product2. Customer orders printed products plus other products that I fulfil3. Customer doesnt order printed product (this I already have setup)Where I’m getting a bit stuck with this is the logic around the triggers to keep things tidy & easy to maintain so just looking to get some guidance. I could either create a specific list for users who buy the printed product and then a flow for those?Or create three triggers based on the purchase behaviour (above) which i add into my current post purchase thank you sequence & just add the different flows there?

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Akers Digital
Partner - Silver
1 year ago
D
Contributor I
DeeHContributor I
asked in Campaigns and Flows
Can I turn off the Order Confirmation Email flow within Shopify and only use Klaviyo's?

Hi there,There is no way that I can disable order confirmation in Shopify. So how can I ensure that only the transactional email in the flow is the only email customer will receive when an event is trigger (e.g. placed order)? I don't want them to receive order confirmation twice (the default one in Shopify and the one I created in the flow that is sent when event "Placed order" is triggered).Looking forward to hearing from you.

21423
Taylor Tarpley
Community Manager
1 year ago
V
Contributor I
VOLTEItaliaContributor I
asked in Campaigns and Flows
Troubleshoot Flow Sending

Please help meHi, I am creating emails through klaviyoI need to ask you some questions.1. Why is it that the emails that I configure on klaviyo, even though they are active do not reach the recipient?2. The automatic email that shopify sends when you subscribe to the site, is it editable or deleteable?3. Why is it that if I try to type my email in the newsletter subscription and press send, nothing happens?4. How do I add the tracking service in the klaviyo email?Translated with DeepL

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Dov
1 year ago
B
Contributor I
BlipContributor I
asked in Campaigns and Flows
About market as spam email...

Hi, I am new to all this and I have a simple question. In a campaign one customer “marked email as spam”.Does this mean that the customer marked it as spam or his email provider (hotmail) did this automatically?It is odd to me since this customer is kindof a friend and we have great contact :)

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David To
Klaviyo Employee
1 year ago
A
Contributor I
anne-kamillaContributor I
asked in Campaigns and Flows
Multiple of the same Campaign if they open it

Hi. Is there a way to make a flow so I can send the same campaign again if they don’t open it after lets say 5 days. I like to get important information out regarding changes for they subription in my store, but they complain of they don’t have seen it. 

492
A
Contributor I
1 year ago
Quiet Owl
Contributor II
Quiet OwlContributor II
asked in Campaigns and Flows
Abandoned Cart - when does it start?

I’ve been trying to set up an Abandoned Cart flow for a client, and we’re trying to figure out exactly how it works. The customer isn’t prompted to enter an email until midway through the process (between Information and Shipping) - so that means we can’t send them an email until after the address is submitted. Add to Cart > View Cart > Information | Shipping > Payment > Pay NowHowever, there is a pop-up on the main page to sign up for a free guide. If someone enters their email there, does that mean Shopify is able to track their behavior from that point on - meaning the abandoned cart trigger can occur at any point after Add to Cart? 

471
alex.hong
1 year ago
H
Contributor I
HaydenDContributor I
asked in Campaigns and Flows
Adding Dynamic Content Blocks for Abandoned Cart to HTML Code

Hello, I’m working with some HTML code instead of the Klaviyo template builder and I’m attempting to add a dynamic content block image / product title that pulls through when a user has abandoned their cart with the item. The store operates on Shopify, so will I be inputting the event variables below in the code? Look forward to your response 

4091
Brian Turcotte
1 year ago
N
Contributor I
NBTContributor I
asked in Campaigns and Flows
Browse abandonment flow not sending

HiSeveral months ago I set up a Browse abandonment flow, but it’s not sending for some reason I do not understand. I have checked that our Viewed Product metric is active.Could is be a flaw in the filters?  And also, what are the difference between TEXT type and LIST type in this Trigger filter:  Thank you in advance!Best regards, Nana

782
Jessica eCommerce Badassery
Partner
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Campaigns and Flows
Trigger Back in Stock & Welcome Emails

Hi I would like to add our Back in Stock subscribers to that flow aswell as our Welcome flow. What is the best way to achieve this? ThanksSean

882
S
Problem Solver III
1 year ago
N
Active Contributor II
nambirajanksActive Contributor II
asked in Campaigns and Flows
Revenue info is not showing up

My client runs a fitness business selling subscription programs. We are pretty new to Klaviyo. For some reason, only active on site info is showing up for campaigns and not the placed order which means I can’t find out how much revenue each email is generating. Any ways to fix that?

4593
David To
Klaviyo Employee
1 year ago
L
Contributor III
lisaspencerContributor III
asked in Campaigns and Flows
Set up a weekly/monthly repeated campaign

We are an education provider that offers weekly tutor support. It’s only for people who are currently enrolled but its for everyone in that group. So if you’ve just joined the list/segment or whether you’ve been in it for months, you should get support. I want to send this out as a campaign, because as they finish their exams or their course expires, they are no longer eligible for support so they are removed from this list/segment. I want to create a weekly (or 4 monthly) campaigns for the support and send them to the same list/segment. The campaigns should be live and always being sent every week and don’t need to change, but the only thing that will change is the people in the list/segment (whether they are in the audience or not)

6781
In the Inbox
Partner - Platinum
1 year ago
S
Contributor I
slienekeContributor I
asked in Campaigns and Flows
Show/Hide Logic based on if someone has made a purchase or not

I’m having trouble figuring out how to use the Show/Hide logic to display a block only to profiles that have not made a purchase, my platform is Woocommerce.I can find syntax examples based on product purchased, age, etc but I can’t figure this one out. I do have a segment of profiles that have never purchased - is it possible the create logic based on a profiles inclusion of a specific segment?I don’t want to do a conditional split as that will make the flow get pretty complicated. 

11591
Jessica eCommerce Badassery
Partner
1 year ago
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