Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1051 Topics

D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

New Editor: Remove Spacing in Header/Link Bar on Mobile

Hello, what I'm trying to achieve is simple: have multiple images side by side with zero spacing between them on mobile.Link/button spacing is set to manual, and spacing amount is set to 0px. Works on desktop version, not on mobile. Changing the max width manually does not work. Spacing persists no matter the size of the images used. How can I get this working? Cheers

5
alex.hong
2 years ago
J
Contributor I
j.singlerContributor I
asked in Email Templates and Coupons

Format Rendering From Desktop to Mobile

When creating a template within email templates and we apply dynamic product we are noticing that the title headers are so much smaller on mobile than on desktop. Is there a way to have those match up? Desktop: Mobile:  

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stephen.trumble
Community Manager
2 years ago
C
Contributor I
CheefDamienContributor I
asked in Email Templates and Coupons

Text editor not working.

Is there anyone else experiencing a glitch with the drag n drop editor. I can’t edit text at all.This is all I get.

1
Dov
2 years ago
A
Contributor I
AH2021Contributor I
asked in Email Templates and Coupons

Custom font in product blocks?

Is it possible to specify a custom font for the product titles in the product blocks?I have managed to do this for text blocks, and see there is a selection of available options in block styles, but I want to specify a google font that isn’t available in the dropdown for the product titles/prices in the product block.Thanks!

3
C
Contributor II
2 years ago
C
Contributor I
Crna.OrhidejaContributor I
asked in Email Templates and Coupons

Social Media link preview issue in Outlook

Hey Team, Our client faced an issue with the way Outlook renders their Social Media icons in emails. Basically, the problem is that the social media redirection links are showing up next to the icons and it looks like this:  Is there anything we/you can do to prevent this from happening? Thanks in advance!Jelena

3
alex.hong
2 years ago
A
Contributor I
athanasiusrcContributor I
asked in Email Templates and Coupons

Importing reviews from shopify into campaigns and flows for added to cart data

Is it possible to import reviews for emails based on what a customer has in a shopify cart?

1
alex.hong
2 years ago
M
Contributor I
MayaBrandUpContributor I
asked in Email Templates and Coupons

Wrong Display of Preview Mail in different Mailing Providers

Hi together,sending a preview Mail on different Mailing Providers, It does not display the Preview Mail correct.I hope someone can help me or give me some ideas how to fix this. I’m working with the new Editor.Thank you! Please have a look on my Screenshot Comparisons: It does not show all Elements in FooterThis is, how it should actually looks like:  Some Elements i set one for Desktop and one for Mobile, in the preview Mail it shows both at the same time This is how it should actually looks like: 

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alex.hong
2 years ago
K
Contributor I
KIveyContributor I
asked in Email Templates and Coupons

Table is rendering incorrectly on mobile

I need assistance. So, I'm very much interested in Klaviyo and I've taken several courses from the academy.I decided to recreate an email I got inbox and it worked well, when I sent a preview email, on mobile the table under the Logo looked like this image, but the table in the original email looked much better from the senders. How do I fix this? I want the items on the table evenly spaced out and on one line. 

2
K
Contributor I
2 years ago
S
Contributor I
Sarah F.Contributor I
asked in Email Templates and Coupons

Is it possible to generate a barcode for a coupon that lives on the customer record?

We are restructuring our loyalty program and will be creating automatic coupons to be emailed out on a quarterly basis to loyalty members.  These coupons will have a unique code for each customer based on points accruals and can be used at our brick & mortar as well as e-commerce store. Because the coupon code will live as a custom property in the customer profile, does anyone know of a way to generate a barcode in an email from this information? 

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S
Contributor I
2 years ago
S
Contributor I
SBooherContributor I
asked in Email Templates and Coupons

Shopify Liquid Support - Complete List, or Subset?

Have spent some time researching this and don’t find it in the support docs.  I’d like to know the breadth of liquid tag support within Klaviyo email templates.  Are we able to leverage ALL the liquid variables, conditionals, loops etc just as we would in Shopify notifications, or is it a subset?  I see that it’s possible to export HTML/Liquid templates from Shopify notifications, visually edit in Klaviyo and then import back to Shopify, but would like to have the same Liquid template flexibility w/i Klaviyo email campaigns.  Thanks for the help.

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David To
Klaviyo Employee
2 years ago
N
Contributor II
Nina W.Contributor II
asked in Email Templates and Coupons

Issue with Custom Nav Buttons Klaviyo

Hi all! I’m including a photo here of an issue I am having (and have encountered before) with navs in Klaviyo. I’m not sure if I’m missing something, but I created these custom nav buttons for a client and although each image is the same height, they come into Klaviyo sized completely randomly. I’ve been able to adjust the width by eye in Klaviyo to make them match as closely as I could, but I would like to prevent this from happening at all. I am making these buttons in Illustrator. I’ve tried: -Images all being only as wide as the length of the words, but staying the same height. -Images all being as wide as the longest nav button (Our Whiskey) but staying the same height.   

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N
Contributor II
2 years ago
N
Partner
NJVasicPartner
posted in Email Templates and Coupons

All-Image Emails — No Longer Considered Bad Practice?

Hi everyone!I hope your Holiday Season sales are through the roof and that you’re planning for an even better 2022.I’ve been thinking of stepping up the design aspect of emails I create for my clients in 2022. The brand I’m drawing inspiration from is MVMT, as they have some wonderful emails going out. The design alone makes you want to impulse buy their products, but these emails are against everything we, email marketers, often talk about; best practices.The emails are very image heavy, which brings all potential disadvantages we’re all aware of, but on the other hand they’ve been doing it for quite a while so it probably works well for them? Next to the obvious design advantage, they’re using tables in their emails so the layout looks quite good on mobile, far better than images stacking on top of each other, although the text is a bit hard to see but I don’t think it’s a major drawback.I guess I’m just curious if going creating all-image emails is still considered bad practice?

1
Dov
2 years ago
OasisAdaptogens
Contributor II
OasisAdaptogensContributor II
asked in Email Templates and Coupons

What is the difference between Text Area and Block?

Hey Friends! May someone please explain what the difference is between “text area” and “block” ?When adding space, which one is better to use and when to use which? Thanks!  

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Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
JamekiContributor I
asked in Email Templates and Coupons

send invoice after purchased (woocommerce)

Hi, how can I add the products that a customer had just purchased on his placed order email?i can’t find the specific language I should use to retrieve those information thank you  

1
Dov
2 years ago
V
Contributor I
VinnieTContributor I
asked in Email Templates and Coupons

Why are my WooCommerce Product Images Not Working in Abandoned Cart Email Template?

Trying to bring in Abandoned cart data into a custom template. I created a fresh abandoned cart workflow, saved the default “Cart Items” block of code that Klaviyo generates. I switch the template and insert the block, but I cannot get product images to show for the life of me. ONE product will show an image, and the rest are blank. It’s an uncommon product so typically the entire list is missing images. I’ve read all the articles and can’t get this working for the life of me!     

3
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
ansirContributor I
asked in Email Templates and Coupons

How to add custom "Confirm your subscription" email template?

Hi everybody, could you please tell me is there any ability to add my custom email templates for the subscription confirmation and opt-in confirmed email instead of what Klaviyo offers to customize with the constructor in Subscribe & Preference pages? Because I don’t really like the styling and ability to add logo only.  

2
B
Contributor II
2 years ago
J
Contributor II
JehideContributor II
asked in Email Templates and Coupons

How can I create this type of shape design in Figma?

How can I create this type of shape design in Figma? I want to replicate this type of shape design within Figma but I have no clue how to do so. I would appreciate anybody's help! Here are some examples:  

3
Taylor Tarpley
Community Manager
2 years ago
D
Contributor I
Dalveer_proContributor I
asked in Email Templates and Coupons

how to edit product blocks in email template

how to edit product blocks in email template i want to add custom css in product block

1
alex.hong
2 years ago
S
Contributor I
Sarah F.Contributor I
asked in Email Templates and Coupons

How do I use date tags in If statements?

I’m trying to build a flow for a loyalty program that will use if statements to show certain content in the emails.  I’ve gotten if statements to work before but I’m having trouble with one I’m trying to include that will show different content based on the month the email is sending out.  I assumed it would be possible to use a date tag in an if statement but I haven’t been able to get the messaging to show.  Below is the if statement I’ve written:{% if current_month_name = January %}{% elif current_month_name = February %}{% elif current_month_name = March %}{% elif current_month_name = April %}{% elif current_month_name = May %}{% elif current_month_name = June %}{% elif current_month_name = July %}{% elif current_month_name = August %}{% elif current_month_name = September %}{% elif current_month_name = October %}{% elif current_month_name = November %}{% elif current_month_name = December %}{% endif %} Is there something else I should be using to pull in the month within the state

1
alex.hong
2 years ago
B
Contributor II
bmaskContributor II
posted in Email Templates and Coupons

Do you still have to create two different blocks for mobile & desktop only display in the new editor?

I’m a long time Klaviyo user and huge fan of the product. While the editor is certainly one of the simplest out there, it lacks some features that seem like no-brainers.For the last 5+ years I’ve been providing feedback to my various account managers on how to improve the template editor so I was excited to hear that a new version was being launch. Unfortunately after checking it out, there are still some glaring misses.My biggest gripe over the years with the Klaviyo editor is the inability to edit mobile specific styles at the block level. While you can set mobile settings as the template level, there is no simple way to adjust things such as font size, padding, background color, etc. specifically on mobile. While you can duplicate a block for desktop and mobile to style them differently, this creates unnecessary work and opportunity for error.  No simple way to add custom fonts like in forms. Yes you utilize custom fonts by adding css in a <style> tag in a block at the top of

3
Taylor Tarpley
Community Manager
2 years ago
J
Contributor II
JehideContributor II
asked in Email Templates and Coupons

Design Help: How can i replicate this text effect in figma? Please help!

Hey there, I'm a design newbie and would love to know how to replicate this wavy text effect in figma.Please can anyone help me with this? Thanks!Here are some examples: 

3
J
Contributor II
2 years ago
J
Contributor I
jessebastideContributor I
asked in Email Templates and Coupons

Update property link not working in the URL field of a link (new editor)

Trying to update a profile property using the update_property_link tag in a URL field. In the old editor, it works fine. In the new editor, I get an error and it mangles the formatting.Example:Error: Invalid block tag on line 8: '%20update_property_link%20'NPS%20Rating'%20'1'%20'https://baked-in-boston.com/'%20', expected 'endautoescape'. Did you forget to register or load this tag?Thanks for your help.{% update_property_link 'NPS Rating' '0' 'https://baked-in-boston.com/' %}

3
J
Contributor I
2 years ago
Q
Contributor I
Quinnthe QueensContributor I
asked in Email Templates and Coupons

Change color of unsubscribe link

Hi, I’m new with Klaviyo so I need some helps to change the color of the subscriber link. I have read the previous topic about this one before but I have no clues to start with.Can someone help me to point it out step by step to do it?Thank you so muchhh!!!Quinn.

2
Q
Contributor I
2 years ago
svado
Contributor I
svadoContributor I
asked in Email Templates and Coupons

Templates: event filters with arrays

HiHow I can filter an specific field into an array collection?Example I need to filter all ItemNames in the PlaceOrder event that contains 'COSTA RICA’?  

5
Dov
2 years ago
pete
Contributor IV
peteContributor IV
asked in Email Templates and Coupons

Only flow emails get clipped, campaign emails send fine

Hey y’all,Couldn’t find any insight in the community on this. But it seems that the same email from a campaign does not get clipped in Gmail, whereas the same exact template with the same exact content does get clipped from a flow email. We’ve done enough research and found all the emails are under the KB limit and also audited them for spam words, KB size (after sending), and non-ASCII characters. Is it at all possible that Klaviyo is adding a non-ASCII character (source 1 and source 2) making Google act up? We found that removing a copyright symbol from previous emails completely removed clipping in campaign emails but there seems to be some witchcraft happening from flow emails specifically.

1
Dov
2 years ago

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