Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1044 Topics

Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
1 year ago
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Contributor I
BluetokaiCoffeeJapanContributor I
asked in Email Templates and Coupons

Cannot find the content block with text box on the left side when edditing email text

Since yesterday I cannot find the content block with text box on the left side when edditing email text.I don't know if this has anything to do with it, but I get an error message “Could not upload variants from Typekit for kit: akd5whu”.

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Contributor I
10 hours ago
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Contributor I
LOUISGEOContributor I
asked in Email Templates and Coupons

Wishlist King and Klaviyo integration

Hi there,  We have recently integrated Wishlist King to our Klaviyo account but I am unsure how to set up the email flow template. We would like it to show a dynamic set of products that have been added to a customer’s wishlist. The app embed is integrated with our new Shopify theme (which isn’t live yet), but I need instructions of how to set up the email template with the dynamic block of products so that we can make the flow live when the theme is also published in a few days.Is there a specific block I can add (as with 50%-off products, for example) or do I need to do it with a code (if so what would this be)?

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Taylor Tarpley
Community Manager
21 hours ago
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Contributor I
TrinityRituContributor I
asked in Email Templates and Coupons

I can´t change the font after test sending

Hello community!I hope someone can support me here. I am a Newbie with Klaviyo and I started my first campaign: a back in stock newsletter. I guess I chose a wrong font, because it  was sent out with PALATINO and looked really ugly when I tested it. Now I cloned the campaign and edited it, but I can´t change the font from PALATINO to something else. I have different options like Arial, Verdana etc. (standard fonts), but it stays the same...I can´t change the font size either. I checked the CSS and here it showed the new font I chose - so is that a BUG?Please help me!Thanks a lot,Trini   

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Contributor I
23 hours ago
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Contributor I
evelynContributor I
asked in Email Templates and Coupons

HOW DO I MAKE FULL SIZE GIF IN BLOCK FOR DESKTOP

I import the gif for my newsletter, but I don't know why it is not full size for desktop version, can someone help me? :(( ( This is my first time using Klavio) 

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bluesnapper
Partner
1 day ago
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Contributor I
Julia de RouwContributor I
asked in Email Templates and Coupons

Clone campaigns and templates

Hello,I've noticed an issue with the new cloning feature. It appears that static products cannot be cloned from one account to another. Specifically, when I add static products to a template or campaign in one account and clone it, the product blocks appear empty when I open the cloned template or campaign in another account. Just to clarify, all static products are accessible across all our accounts.Previously, before the introduction of the new cloning feature, this process worked seamlessly, with all products being cloned along with the template or campaign. Our workflow typically involved creating a campaign, saving it as a template in one account, and then cloning it to another account.If this change is intentional, it presents a significant inconvenience as it now requires much more manual work. Could we please revert to the previous functionality, or if there's something I'm missing, could someone provide guidance on how to resolve this issue? Kind regards,  Julia 

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Contributor I
2 days ago
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Contributor I
yvesdContributor I
asked in Email Templates and Coupons

Adding a double opt-in button to an e-mail

HiFor more context.One of our clients has a single opt-in email list.Now we are trying to accept double opt-in with incentives.As mentioned in the title.Is it possible to add a button to an email campaign that redirects to the double opt-in confirmation page?Thanks in advance,Yves

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Brett_Gatsby
Problem Solver IV
2 days ago
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Contributor I
Josh NZContributor I
asked in Email Templates and Coupons

How to combine multiple dynamic text blocks, into one universal block?

We’re looking for efficiency and accuracy gains on a frequntly built set of blocks. We have a large number of custom profile attributes we’re wanting to display if present, and hide if not present on a customers profile. We do this using multiple Text Blocks with dynamic content, and unique display logic on each.We have these saved as indervidual Universal Blocks. eg:However this list is growing, and adding these idervidually each time is time consuming and prone to error. We would like to combine all these Text Blocks, into one single Universal Content Block, but cant see an obviouse way?We found its possible to combine these into a Section, which you can then save as a Universal Block. This works perfectly, appart from the fact you cant put a section, in between other blocks within another section. This means we cant insert this content into existing content within a section, we’re limited to inserting between sections. eg:We could change our email building methods into using multipl

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J
Contributor I
3 days ago
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Contributor I
topgummyContributor I
asked in Email Templates and Coupons

How to test replenishment flow dynamic discount code?

Is there a way to test out a post purchase discount dynamic discount code without purchasing? I want to make sure that my replenishment flow is working correctly but it does not trigger until after 20 days after placing an order. The discount also expires after 24 hours. I see Klaviyo suggest the following steps:Test your flow email's couponBefore you send our the flow and coupon to your audience, we suggest testing it first.Test a coupon with a variable expiration date (e.g., 7 days)In the flow builder, click Review and turn on. Change the status to Manual. Click Turn on.  Trigger your flow by performing the trigger action (e.g., filling out a sing-up form to join a certain list). Your flow will automatically generate 100 coupons upon you triggering the flow.

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Bethany D.
Problem Solver I
4 days ago
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Contributor I
arthur_aContributor I
asked in Email Templates and Coupons

Dynamic Tags For Product Review

I’m making a review invitation email in HTML . I want to custom code a  “write a review” button. What is the dynamic tag that generates the URL to the product’s klaviyo review submission page? I would prefer this to a simple anchor point address that directs users to the product page review widget. I have also included Name of Customer {{ event.extra.customer.first_name|default:'' }}Name of product  {{ event.Items.0|default:'' }}Product variant {{ event.extra.line_items.0.product.variant.options.Volume|default:'' }}Like to product {{ organization.url|trim_slash }}/products/{{ item.product.handle }}I hope these are correct at least!I understand that only one item will be included in the review invitation even if the order was a multi item purchase. I am using a shopify integration. 

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A
Contributor I
6 days ago
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Contributor I
belwalshubhamContributor I
posted in Email Templates and Coupons

Seeking Solutions for Font and Email Clipping Issues on Klaviyo Platform

I hope this message finds you well. My name is shubham belwal, and I'm reaching out on behalf of our team to seek assistance regarding two significant challenges we are facing with email marketing on the Klaviyo platform.Our team has been grappling with two primary issues: Font Customization Problem: We're having trouble using custom fonts typefaces in our Klaviyo emails. We want these fonts to look the same on all devices and operating systems, no matter what browser people are using. Can anyone help us make this happen? We're keen to understand if there are any recommended approaches or best practices within Klaviyo or if there are specific strategies that the community has employed successfully to address this issue. Email Clipping: Another significant challenge we've encountered is email clipping. This issue occurs when portions of our emails are cut off or truncated, particularly when viewed on certain email clients or devices. We've investigated potential causes, including exce

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Contributor I
6 days ago
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Contributor I
jack-the-kalContributor I
posted in Email Templates and Coupons

Strategies for Enhancing Beauty Email Engagement?

Facing challenges with fluctuating engagement rates in beauty and skincare email campaigns, particularly amidst market saturation. What actionable strategies or advanced techniques have you employed to combat this issue and sustainably enhance email performance, while effectively differentiating your brand in a crowded landscape?

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Contributor I
6 days ago
J
Contributor I
Jenn_CContributor I
asked in Email Templates and Coupons

Prevent Klaviyo generating hundreds of dynamic discount codes in Shopify

Hi, I’m hoping someone can assist.  I have a Klaviyo Newsletter Signup form on my website that triggers a Klaviyo welcome flow. The form generates a dynamic coupon code for a customers first order which is then sent to them in their first email. My issue is that Klaviyo is setting up 600 coupon codes in my Shopify every day, despite my store only being new and having a couple of signups and coupons sent out daily. At this rate, I am going to use up my shopify discount limit very quickly. How can I prevent Klaviyo generating any further codes until the existing ones have been used, or not generating so many? I’m assuming it’s because they have a 30 day usage period so new codes need to be generated each day with a new expiry date one day later than those produced the day before, but I don’t need anywhere near 600 producing daily at this stage. Thanks!

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Contributor I
8 days ago
A
Anonymous
asked in Email Templates and Coupons

Can I generate coupon codes with the costumer's first name as the coupon?

Is it possible to autogenerate coupons with their first name as it + a few digits in the abandoned cart?I want to make custom codes for example: Mathias abandonds a cart. He recieves the first e-mail with at custom code called “Mathiasxxxx” for example. And if Tina does the same she recieves a coupon with “Tinaxxxx”. Is that possible, and how?Best Regards

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Contributor I
8 days ago
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Contributor I
TungKeslyKomenContributor I
asked in Email Templates and Coupons

Thumnail product disappeared

Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that. 

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Spark Bridge Digital LLC
Partner - Gold
8 days ago
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Contributor III
PezContributor III
asked in Email Templates and Coupons

Calculating a future date using an Event Trigger Date

Hi everyoneStill learning my ropes around Klaviyo and the dynamic variables. I found an article that allows you to calculate a future date using the “today” syntax, however does anyone know if it’s possible to calculate a future date using an event trigger property? I assumed that by adding the ‘days_later:XX’ filter, this would have made this possible, but it’s throwing an error. Variable Code: {{ event.Invoice_Date|days_later:90|format_date_string|date:'d F o'|default:'' }}Scenario: Wanted to communicate to customers payment due dates based on their order invoice date. Any suggestions and guidance would be highly appreciated! 

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Contributor I
8 days ago
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Contributor I
christinemassielContributor I
asked in Email Templates and Coupons

How can I get rid of these gray border lines everywhere?

 

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J
Contributor I
9 days ago
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Contributor III
WilsonSemilioContributor III
asked in Email Templates and Coupons

How to remove padding from bottom of section/newsletter?

I’d really like the main column to run all the way down to the bottom of the page, but I can’t for the life of me find the setting that controls this. I’ve gone through all padding options… Please help. I bet the solution is embarrassingly simple.  

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W
Contributor III
9 days ago
M
Contributor I
MaryDContributor I
asked in Email Templates and Coupons

Text edit box margins disappeared

In the middle of writing emails yesterday, both the left and right margins of the text edit box disappeared. Happens in both Safari and Chrome. Anyone else had this? I’ve sent a help request. Impossible to edit the text as it is jammed against the edges and letters missing. I now think it might be a Shopify issue...

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M
Contributor I
9 days ago
S
Contributor I
sndshop1Contributor I
asked in Email Templates and Coupons

How can I troubleshoot missing content in Shopify notification templates exported from Klaviyo?

Hello to all !I have encountered a problem. I am now creating the templates for emails for "Shopify Notifications". For this I have always used the templates Klavyo provides and that has always worked well, but now I have to create a template for "Return Confirmation etc". And I have taken the template "Your Refund has been issued, and there I encountered the problem, because as soon as I export the template to Shopify I don't see half the template. I would like to know what the problem is and how to solve it, would be very grateful for any help :).  

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S
Contributor I
10 days ago
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Contributor I
LudivineRContributor I
posted in Email Templates and Coupons

KLAVIYO X PRESTASHOP 1.6

Bonjour,  Je cherche des utilisateurs de klaviyo sur Prestashop 1.6. J’ai plusieurs questions, car notre intégration est très compliquée, je n’arrive pas à avoir des réponses satisfaisante de l’équipe supporte.Je voudrais savoir notamment comment vous faites pour générer en masse des coupons uniques, pour les relances partiels par exemple.  Merci 

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Taylor Tarpley
Community Manager
10 days ago
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Contributor I
Stefan_SContributor I
asked in Email Templates and Coupons

personalization for branches

I have a company with about 50 branches. Which customers belongs to which branch is saved as a data field.  Now I want to send emails that seem to come directly from the branch, with indiviual headers, footers, imprint, google maps etc. Of course I can just do 50 blocks and attach each block to a target group. But this would mean my email consists of 50 blocks (even more, it would be 50 different header bklocks, 50 footer etc.). I am sure there is a way to have ONE block and take the rest of the information from a database. Any idea how this works or how to get additional information? Thanks Stef

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Taylor Tarpley
Community Manager
10 days ago
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Contributor I
greensnapContributor I
asked in Email Templates and Coupons

Can I change the default setting of "buy now" button.

When we create an e-mail in Klaviyo and put product block on it, the button is “buy now”.Can I change the default setting of “buy now” to another word?  

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Active Contributor I
14 days ago
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Contributor I
cbzhuContributor I
asked in Email Templates and Coupons

Dynamic URLs and Merge Tags in Images

I have a pre-launch referral campaign and I want to attach each person’s unique shareable link to an image that says “refer friends”. Is it possible to to use dynamic URLs  and merge tags in the ‘Link’ section of an image in an email? 

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C
Contributor I
14 days ago
R
Contributor III
Ruud - The Bulb FarmersContributor III
asked in Email Templates and Coupons

used coupon in report

Hi,I would like to get a good insight in which couponcodes are used by customer, prefarably linked to an order.How can I do that? Report? Segment?Any suggestions?Appreciate your help.

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Taylor Tarpley
Community Manager
14 days ago

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