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7358 Topics

J
Contributor I
JFSpellsContributor I
asked in Campaigns and Flows

Why Am I Seeing a Error 500 Message When I Try to Send a Campaign?

I get this error message every time I attempt to send a campaign. Please help.  

1
Taylor Tarpley
Community Manager
1 year ago
S
Contributor IV
SunnyContributor IV
asked in Analytics and Deliverability

Revenue per recipient or revenue per customer? Help needed please

Hi All, Is Revenue per recipient also tells us how much we can spend on lead gen ads? for instance last month our RPR from emails were $1.19, does that mean this is something we should spend on new subscribers acquisition via paid ads? Is RPR which klaviyo tells is after all the marketing expenses/taxes etc?Aplogise if i am confusing Revenue per recipient with revenue per customer, Klaviyo only shows RPR so i am assuming RPR is also Revenue per customer also? I have read this https://www.klaviyo.com/blog/revenue-per-recipient#:~:text=Revenue%20per%20recipient%20tells%20you,also%20help%20you%20get%20better. it doesnt tell if RPR is a right metric to use for projecting customer acquisition? Can someone please guide about this metric. Thanks,Sunny   

1
Dov
1 year ago
T
Contributor I
TOMWOLFEContributor I
asked in Integrations and Reviews

Back in Stock Button Not Working

Hello,Is there anyone out there that might be able to help me out with this issue?Problem: When selecting a product that is sold out - #1 the notify me when back in stock button is not showing up. #2 But, when the product page is refreshed it does show up - #3 however it will show up even for products that are in stock (right under the add to cart button)I attached a few screen shots of the code and what the buttons looks like. 1,2,3If someone has experienced this and can help me out it would be super helpful. Thanks in advance! 

11
T
Contributor II
1 year ago
I
Contributor I
InspiredIndigoContributor I
asked in Lists, Segments, and Profiles

Identify subscribers that are on another list

Hi! I am uploading a list of mostly new subscribers and want to send them a unique welcome flow. However, I know for sure that a few of the people are already subscribers on my main list, and I want to take them off of the new list so they don’t get a new welcome flow. Is there a way to identify which subscribers are already on my main list without manually identifying each one? Alternately, is there a way to set up my flow so that people who are already on my main list won’t receive the new welcome flow?Thanks for the help!

1
stephen.trumble
Community Manager
1 year ago
T
Contributor I
talhaContributor I
posted in Accounts and Settings

My account got disabled this morning without any reason

My Klaviyo account got disabled Named (Email Knights) I only used it to help my clients design emails and setup their flows.I didn’t send any spam email, my clients gave me access to that email now I’m stuck, I had access to multiple Klaviyo accounts that I managed for my clients.I even Contacted the Klaviyo support.Now I don’t know what to do.

2
T
Contributor I
1 year ago
H
Contributor I
homerunpetContributor I
asked in Email Templates and Coupons

Something wrong with the product block.

There are totally 7 poducts in my stroe, and when i tried to add the product to the email template, there are 9 products in there, the extra two products are same as another two products in my store. But when i tried to search them in my store by their ID, i couldn’t find anything.Anybody tell me how to remove them out of the block? 

1
alex.hong
1 year ago
N
Active Contributor I
nambirajanksActive Contributor I
posted in Campaigns and Flows

Is anyone seeing higher open rates in the last few months?

Currently we’re seeing an overwhelming amount of open rates for our emails. Like 50, 67, 70+ sometimes. Is it because of the recent IOS update? Anyone like me :)

1
Dov
1 year ago
M
Problem Solver II
moodxmanagerProblem Solver II
posted in Accounts and Settings

Klaviyo / compliance and support

What’s happening?What are these delays?What are these mistakes?I’ve been a fan of Klaviyo, but now I’m not.I’ve been struggling to get the attention of Klaviyo’s support representatives.It just takes too much time and effort. They just don’t give  about you anymore.They don’t read what you write and don’t take additional steps to get into your issue. They take the route that’s the easiest - reply with macros. Most of the time, that macro is nowhere close to helping resolve the issue. I do believe now’s a hard time for Klavio’s support due to bad time management or some other reason X, but it’s been like this for months now. The second issue is - compliance. The time is of essence when it comes down to deliverability. On Monday, I’ve sent a request to Klaviyo’s compliance team to reset our email sending domain so we could add a new one, since we’re transitioning to our new brand name. There was no response for over 24 hours.OK.Tried to connect with support for over an hour just to recei

3
chloe.strange
Community Manager
1 year ago
G
Contributor I
GiovanniContributor I
asked in Lists, Segments, and Profiles

Will a suppressed profile become active again through an Ad?

Hi, quick question, what happens if a suppressed profile repurchases trough, for example, an ad?Will they become active again?

3
Taylor Tarpley
Community Manager
1 year ago
E
Contributor III
EmpoweringWomenContributor III
asked in Analytics and Deliverability

I want to see my email performance by revenue

Hey! I want to see my best performing emails by revenue made from them. Is there a way to do this? Like a report or something I could create? Thanks!

2
E
Contributor III
1 year ago
S
Contributor I
SeaHawk1953Contributor I
asked in Lists, Segments, and Profiles

Suggestions for setting up profile properties.

My store caters to small breed dog owners. I’d like to collect the name, birthday and breed of a customer’s dog. Many of my customers have more than one dog, so I’d like to be able to capture that information for up to three dogs. I’ve read the Klaviyo support page about custom profile properties, but it makes no sense to me. All I want to do is create unique profile properties for each of the following fields:Dog #1 Name, Dog #1 Birthday, Dog #1 BreedDog #2 Name, Dog #2 Birthday, Dog #2 BreedDog #3 Name, Dog #3 Birthday, Dog #3 BreedAppreciate any tips.    

4
Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
Caris F.Contributor I
asked in Email Templates and Coupons

Why Can't You paste and match style in the New Editor?

We have only just started using the new template editor.  I make 5 different emails for one campaign, all in different languages. What used to be awesome with the classic editor was that I could paste and match style (I have a mac) from our translations document into the Klaviyo editor and then I wouldn’t have to mess around with setting the font size and choosing the formatting options.  The new editor, when I command > right click just comes up with an option to “link” or “command > K”. Meaning I can’t now paste and match style and I have to format the text on every email.  I know it’s a small moan, but it used to save a LOT of time. Has anybody else noticed this on the new template editor and now how to fix it? 

3
Taylor Tarpley
Community Manager
1 year ago
N
Active Contributor I
nambirajanksActive Contributor I
asked in Campaigns and Flows

Do we need to send less campaigns in the beginning especially when the account is still warming up?

Currently we’re sending 1 email every workday and gathering 40% + open rates and 0.9% CTR. Our goal is to send daily campaigns (30 campaigns/month). Is it ok to do that now? Because the account is still warming up rn.

2
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
joemarieubxContributor I
asked in Campaigns and Flows

Email alert if no recent profile activity or no new profiles

I would like to know if there is a way to notify users if there is no profile activity for atleat 1 day or no new customer/profile inserted for 1 day

3
retention
Partner - Platinum
1 year ago
G
Contributor I
Gio_raiseyourhandContributor I
asked in Campaigns and Flows

back populating subscribers

Hey guys, hope you are fine!This is our situation:our shop went live 14 days ago 14 days ago we started collecting emails through a form connected to our klaviyo “welcome flow” we’re collecting emails in a specific list populated only by our customers emails (migrated from mailchimp) Unfortunately, at the moment our shop is live but our welcome flow is still draft and it’s going live in 12 hours; At the moment, we reached 70 new subscribers emails and no one of them are receiving our welcome flow; So, we have 8k email contacts from mailchimp and new 70 subscribers in the same list linked to the same welcome flow;My question is:can I just send welcome flow to the new 70 subscribers? I’m going to back-populating (attached option) the draft welcome flow in order to have just latest 70 subscribers as recipients. Is it right or wrong?  

1
retention
Partner - Platinum
1 year ago
S
Contributor I
SK101Contributor I
asked in Campaigns and Flows

Is there any limit number of transactional email?

I have created a social network site to promote the company online business which is hosted by shopify. Since I am more familiar with Klaviyo, I want all our emails (login, reset password, goal achievement..etc) sent from the Klaviyo. Is there any limitation on number of emails I can send in one day?

9
David To
Community Manager
1 year ago
J
Contributor I
JbabsContributor I
asked in Campaigns and Flows

Placed order metric doesn't appear in flow analytics

Hi guys! I noticed that the new account I'm handling doesn't have the placed order metric included in the analytics of each flow. What seems to be the problem? Thanks!

1
David To
Community Manager
1 year ago
D
Contributor I
davekluzContributor I
asked in Accounts and Settings

Templates Not Working

I’m trying to create a campaign and I can’t access my Templates. I can’t edit Templates either. Is anybody else having this issue?

3
Dov
1 year ago
A
Contributor I
Areed15Contributor I
asked in Campaigns and Flows

Browse Abandonment Email placeholder code

Looking for the code to use as I created from scratch but the code I found doesn't seem to be populating an item.  This is for Shift4Shop (Formerly 3D cart) so it didnt have the preset browse abandonment option.  Thanks!  

1
Dov
1 year ago
S
Contributor I
SOULFRUITUKContributor I
asked in Integrations and Reviews

Klaviyo Pop Up Form not connect subscribers to my Newsletter List

We create a Pop Up Box to collect emails to be added to our Newsletter list and receive our Welcome Flow emails. I can see that the Pop Up Box is collecting emails - we have had 3 subscirbe, but I can’t find where those emails have been stored - our newsletter list isn’t being updated with these emails. I also get this message when I am installing Code Snippets for my sign up form:Unable to detect that signup forms are successfully installed on your site. Please view the installation documentation.Please can someone help with this?

1
alex.hong
1 year ago
W
Contributor I
WH MarketingContributor I
asked in Campaigns and Flows

Admin tools suddenly not working

a few hours ago all the admin tools stopped workin on our computers. Is anybody experiencing the same issue?We’re seeing this on Safari, Chrome, and Firexox (all latest versions) and running on Mac OS - Also latest version (but not updated in the past few days, so not an OS issue).Here’s a screencast. https://share.getcloudapp.com/jkuvvmNgIf anybody knows something or has a solution, please chime in.ThanksLawrence 

5
K
Problem Solver I
1 year ago
A
Anonymous
asked in Sign-up Forms

Accessing form fields using a php script

Hi I am new to klaviyo. I have created a signup form in  Klaviyo and I am trying to access the form fields using a php script simply called process.php.  The question is how do I access, for example, when the user enters their age in the signup form, the value from process.php? Any help will be appreciated. Thanks. P.S.  The GDPR_ePR and other privacy acts require the user being over a certain age.

1
alex.hong
1 year ago
E
Contributor I
EliteCafeContributor I
asked in Campaigns and Flows

Create Campaign Button Broken?

Hello,All of the tabs and buttons work on the website but since yesterday, I have been unable to create a new campaign using the “Create Campaign” button. Is there a workaround or is this maybe something that is happening for everyone? I have campaigns that need to go out by tomorrow morning. Thank you!

1
alex.hong
1 year ago
A
Contributor I
anujContributor I
asked in Sign-up Forms

Subscribed user from shopify website not showing in Klaviyo list

We integrate Kalviyo with shopify. We make Single opt-in setting. When customer subscribe from newsletter form its showing in shopify customer and Klaviyo profile but not linked to list.

4
stephen.trumble
Community Manager
1 year ago
C
Contributor I
CharleneContributor I
asked in Campaigns and Flows

Welcome Series Problem-Not Receiving the Welcome Email

Hi Klaviyo, I set up a pop-up email and welcome email. But when I subscribed with a totally new email address, I did not receive my welcome email but a subscribe confirmation email. Here are the screenshots of the setup.   What I set up 

3
stephen.trumble
Community Manager
1 year ago

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