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6592 Topics

N
Contributor I
ngriffithContributor I
asked in Campaigns and Flows

Abandoned cart flow : Magento 2 checkout reclaim URL send me to 404 error

In our abandoned cart workflow, I’m using {{ organization.url }}reclaim/checkout/cart?quote_id={{ event.QuoteID }} as the button link. When clicked, I’m getting a 404 error code page. We use Magento 2 for our website, so wondering why the Magento 2 dynamic cart rebuild link isn’t working.

2
David To
Community Manager
1 year ago
I
Contributor I
ice.umiContributor I
asked in Analytics and Deliverability

"Added to Cart" event now appearing in klaviyo metric for Dawn theme shopify 2.0

Hey there! I’m in sort of a bind with setting up the automation in klaviyo.I’ve followed the steps given in for Viewed Product Tracking for Shopify theme 2.0 and Added to cart.Still the Added to Cart metric I need for Abandoned cart is not appearing.Viewed Product Tracking on my account is working so I don’t know what is missing in my part. So I need some help. Here I have the two snippets script as indicated per instructions.The script I got from the shop as I followed the instructions First I tried this script and nothing appeared: <script type="text/javascript">var _learnq = _learnq || []; document.getElementById("AddToCart").addEventListener('click',function (){ _learnq.push(['track', 'Added to Cart', item]); });</script  Then I used this Script and still did not work: <script type="text/javascript">var _learnq = _learnq || []; document.getElementById("product-form__submit button button--full-width button--secondary").addEventListener('click',function (){ _learnq

2
E
Contributor I
1 year ago
E
Contributor I
Exclude discounts e-mail flow
asked in Campaigns and Flows

Include birthday date in popup form and create flow

Dear Klaviyo community,I have a question regarding to create a birthday dates. My little challenge is to add a birthday trigger which I can use for an e-mail flow.I already read this article but I was not wiser than before:https://help.klaviyo.com/hc/en-us/articles/115005077147-How-to-Collect-Date-Properties-from-Your-Subscribers-Using-a-Legacy-Form My question is: how can I create a birthday date trigger which appears then as an trigger option?Does anybody has a clue?Thank you a lot in advance.Cheers

2
E
Contributor I
1 year ago
M
Contributor II
Mack999Contributor II
asked in Integrations

I cannot get the web tracking to work with shopify

I managed to integrate my shopify account with Klaviyo but even after pasting the snippet code into product.liquid in the shopify theme, the web tracking won’t successfully get set up - it just says ‘waiting for data’ at the bottom and won’t receive anything. What should I do?

14
alex.hong
1 year ago
S
Contributor I
sheifeiguokeContributor I
asked in Lists, Segments, and Profiles

What is the function of a List? How is it different than a Segment or Tag?

 我很困惑 List的功能可以用Segment或Tags代替。 什么场景一定要用list？客户订阅的时候，为什么一定要放到List里面，而不是tag或者直接按Segment分组

1
Taylor Tarpley
Community Manager
1 year ago
H
Contributor I
HoneycombsContributor I
asked in Campaigns and Flows

system communicating

I am using Shopify and I have created a landing page with a shopify app automizely I also I have my flow set up. What step am I missing so when my customers click and subscribe I want my ebook sent right away. I don’t even know if I’m making this clear or not. So let me do the steps 1 customer clicks on landing page enter their email so they receive an ebook. 3. I have my klaviyo flow set up. I’m missing the in between step  I just need some help all help is appreciated 

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
meganContributor I
asked in Email Templates and Coupons

New Template Editor not scaling correctly when 'mobile optimisation' is Off

When using the new editor… under the ‘Style’ tab when I switch Mobile Optimisation off - mobile styles such as padding and font size are still applied to the email.In the old editor, when Mobile Optimisation was switched Off, my email would simply be scaled down for mobile devices.Is there any way to get the new editor working like the old one in this regard…?

2
M
Contributor I
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

Creating a Weekly Report for my Back in Stock Flow

If you’ve set up a Back in Stock Flow, you might be wondering which products have the most requests. With Klaviyo you can generate a report of product requests from your Back in Stock Flow and subscribe to it to get regularly updated reports. To do so, navigate to your flow and click on the back in stock delay in the flow. From here, click on "View Back in Stock Product Request Report." This takes you to the report for the back in stock flow. On this page, you can click on "Subscribe" to receive weekly report emails that contain the latest products your customers requested via back in stock.If you’ve created a report like this and want to share how you use it for your business, please join the conversation below! Or if you’re having trouble generating your report, let us know.

153512
J
Contributor I
1 year ago
M
Contributor I
MontaleFabioContributor I
asked in Campaigns and Flows

Email sorting by scheduled date

Hello,I spent a few weeks to schedule A LOT of emails for the next 2 years.Now, I would like to sort all these scheduled emails by “scheduled date”, so I can easily see when will be sent the next emails. But I don’t know how to do that.Second option, I would like to have a “calendar” view. How to do that ?I think this is a very important feature.Thanks!

2
M
Contributor I
1 year ago
A
Contributor I
AfnContributor I
asked in Accounts and Settings

Flow/Campaigns sending limit

Is the email sending out limit for campaigns OR Flow emails are also included in that? We recently shifted to a smaller plan and just want to make sure we don't reach our sending out limit.

1
Dov
1 year ago
S
Contributor IV
SunilContributor IV
asked in Email Templates and Coupons

What is that standard font called in the welcome series flows?

Hi, what is the name of the standard font used in the welcome series emails? It does not specify the name or size of the font when I go into edit the text. I would like to keep that same font and size in the campaign emails but when I select a drag and drop template in campaign, the font looks quite ugly despite going through all the font styles and sizes. Is the font specific to the template selected? How do I get the same font in campaign emails as the welcome series emails? 

1
Dov
1 year ago
A
Contributor I
ayorContributor I
asked in Email Templates and Coupons

How to Insert First name property into emails

Any know how to get the first name property to function on emails? Is it to do with our addressbook or a technical function? All and any advice would help!

1
alex.hong
1 year ago
R
Contributor II
reeseContributor II
asked in Campaigns and Flows

2nd time Buyer Thank you Flow

Hey. I’m setting up the thank you flow with the conditional split and I wanted to know the correct way to set conditions for the 2nd time buyer.By default, it says: People that meet the following condition(s) will move to the YES side of this split. So to create conditions for the NO side of this split… is it as simple as clicking AND and going from there? 

2
R
Contributor II
1 year ago
D
Contributor I
dswanson2Contributor I
asked in Accounts and Settings

Profile Name changed to another person's name

We have run into an issue with an SMS Sign Up Form.    When a user submitted the form, a different profile name was attached to the Klaviyo account. We have traced it back to a sequence where we use a log into a customers account (CSR function), sign out, and then go to submit the SMS form. After submitting the form, we went into Klaviyo and the profile name was changed to the logged in customer. Is there a way to stop this from occuring in Klaviyo?   This is causing concern for our marketing team.A similiar issue occurs when a customer submits and order for another person and Bills/Ships to that person.  The profile name changes.  This causes havoc with emails that use the profile name in the greeting. 

3
stephen.trumble
Community Manager
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

New Editor: Remove Spacing in Header/Link Bar on Mobile

Hello, what I'm trying to achieve is simple: have multiple images side by side with zero spacing between them on mobile.Link/button spacing is set to manual, and spacing amount is set to 0px. Works on desktop version, not on mobile. Changing the max width manually does not work. Spacing persists no matter the size of the images used. How can I get this working? Cheers

5
alex.hong
1 year ago
S
Contributor IV
SunilContributor IV
asked in Campaigns and Flows

Who should receive my first campaign?

Who should the 1st campaign be sent to based on welcome series interaction of subscribers...ONLY sent to those who opened or clicked on links without buying anything?Or is the 1st campaign sent to ANYONE who goes through the welcome series even if they didn’t open or click on any links?If they did buy a product, how are they segmented off into customer lists? Where do I put that condition?And is the 1st campaign automatically sent out to people who went through the welcome series? Under campaign > recipients it says send to “potential purchasers” “Winback opportunities” “Newsletter”.How are “Potential Purchasers” determined? Those who clicked on links, abandoned carts or product browses? In which case, will they automatically go into the abandoned cart/browse flows that I have activated...even if they’re still in the welcome series, or do they switch over to those flows and come out of the welcome flow even if they haven’t completed it?I have linked the popup forms for the welcome s

1
Taylor Tarpley
Community Manager
1 year ago
V
Contributor I
Vince AVPContributor I
asked in Campaigns and Flows

Randomized Product Feed

Hello, I have a question on a product feed to be used in emails. I set up a feed for a category of items, and selected “Random” ordering. My question is do the products selected change for every email sent, or is the selection decided and fixed for the whole campaign when it is sent? Any input from you experts out there us appreciated! 

1
Dov
1 year ago
R
Contributor I
ruizufaseContributor I
asked in Lists, Segments, and Profiles

Newsletter list not populating with new subscribers

Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.

1
Dov
1 year ago
U
Contributor I
User21Contributor I
asked in Sign-up Forms

Can I Create an Exit Popup that Allows Users to Send Me a Message?

An exit popup with a prompt to send feedback to company’s email. Possible? Only seeing the option for people to subscribe to a list, not to just send us a message.Thank you!

1
stephen.trumble
Community Manager
1 year ago
M
Contributor I
Mikexgx25Contributor I
asked in Campaigns and Flows

Omitting products that sell out during product launch from abandoned cart flows

Hey all,The client i am working for sells out of their product drops and releases very quickly (usually within 15 minutes) leaving people stranded with items in their cart but aren’t able to purchase do to the item being sold out. In turn - these people are getting kicked abandoned cart flows for products that are out of stock. Is there anyway to Omit specific products from populating into flows during a product release? Or are there any other options or ways to combat this? thank you!

1
stephen.trumble
Community Manager
1 year ago
T
Contributor I
torchContributor I
asked in Lists, Segments, and Profiles

How to get all of the column available in a list?

When I export a list manually from Klaviyo, I can choose all of the property (i.e. column) available from those lists. In my case I have 66 properties(data) for each of lists members, but when I pull them from the API, I can only extract 33 properties from each members from a single pull.Is there any way for me to extract the other 33 properties available from a single pull?

2
T
Contributor I
1 year ago
A
Contributor I
amgk
asked in Lists, Segments, and Profiles

Multiple forms feed into 1 masterlist and create different flow

I have 3 forms that need to feed into a masterlist. Each entry on the masterlist needs to have different flow based on the parameters set for a member's action or property. Is this possible? Anyone familiar how to make this happen? 

2
A
Contributor I
1 year ago
A
Contributor I
AlixrodiContributor I
asked in Email Templates and Coupons

Comment Placer Un bloc texte + image côte à côte?

Bonjour, Comment mettre une image à coté d’un texte s’il vous plait?  Quand j’essaye de placer un bloc texte à coté d’un bloc image, ça ne marche pas..

5
Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
copywriter789Contributor I
asked in Campaigns and Flows

Abandoned Cart link not working on mobile (error in https)

Hello, I have an Abandoned Cart sequence set up with two links in the email - one is text hpyerlink and the other is a button.The button works fine on mobile and desktop.  And the hyperlinked text works find on desktop.But the hyperlinked text does not work on mobile (tried on 2 different devices, both using Android and Gmail app).  I can see that on mobile it’s sending me to a link starting with “https//” which is a typo and missing the “:”.  It should be sending me to https://My current settings (and the ones that have always worked in the past) are:Link Type: URLProtocol: OtherURL: {{ event.extra.checkout_url }}The hyperlink currently points to {{ event.extra.checkout_url }} but I’ve also tried changing the URL so it sends back to the main website just as a test.  The problem still occurs even in this test because it’s a problem with the “https” part of the URL.I also tried changing the protocol to “https” but that did not work.And it’s currently set up identically to an old Abandon

3
Taylor Tarpley
Community Manager
1 year ago
D
Contributor I
danaiContributor I
asked in Sign-up Forms

Why isn't My Legacy Embed form Redirecting to URL upon form submission?

I am trying to redirect to a confirmation page when a sign up form is submitted. I found a snippet in other answers that I am trying to use but it is not working--Ithe success modal still appears after submission and the url does not change. This is a shopify site and I made by Sign up form in the wysiwyg form creator. Here is the code at the bottom of my theme.liquid file  

3
Taylor Tarpley
Community Manager
1 year ago

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