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7881 Topics

A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Sign-up Forms

How does 'don't show to existing profiles' work?

Hi, So I’m using an exit intent pop up that doesnt show to existing klayvio profiles. The reason for writing this message is because I noticed someone filled out the exit intent form who was already susbscribed to the mailing list! Out of curiosity, is this because either they were on a new device that they havent previously gone through klayvio with ( when i say gone through i mean havent opened a klayvio email or filled out a form) or because going through safari only tracks cookies for 7 days not 2 years. also the exit intent gives 10% off for new customers. I also noticed that a customer filled it in twice in quick sucession (about 5 mins) with 2 different emails. Surely, assuming they are using the same device, they would have been cookied after filling it in once as therefore shouldnt have seen the pop up again?  And also is there not really anything more that can be done to avoid this happening in the future, aside from maybe sending more emails to get people to be cookied on di

2
A
Problem Solver I
1 year ago
J
Contributor II
John.ParkerContributor II
asked in Campaigns and Flows

Can Klaviyo Host Vouchers for Me?

Hello,We recently migrated to Klaviyo from HubSpot. In HubSpot we were able to upload PDFs of Vouchers and they would create unique URLs for us to share and input into email/SMS campaigns. Can Klaviyo do this? I played around with the brand library and it seems like the only formats available are JPEG, PNG, and Gif. Is this correct? Finally, if we switch the format of the vouchers to JPEG or PNG, does Klaviyo generate a unique URL, so we can place it into our emails and other digital campaigns?Thanks,John

1
Tomb
Partner - Gold
1 year ago
B
Contributor I
BeeContributor I
asked in Analytics and Deliverability

Understanding difference in Open rate

My open rate says 23% (56 recipients) but then below that under the ‘successful deliveries’ heading it says Total opens 213.  How do I know which figure is correct?

1
Bobi N.
Partner - Platinum
1 year ago
K
Contributor I
KayKayContributor I
asked in Campaigns and Flows

When does a customer enter a purchase flow?

Hi, I’m creating a post-purchase flow (based on the Klaviyo Thank You flow) and am looking for clarification on the trigger: when someone “Placed Order”. Does someone who is already in this flow remain in this flow until exit, or do they re-enter the flow every time they “place order”, even if they’re already in it from a previous purchase? Thank you!

3
K
Contributor I
1 year ago
W
Contributor I
wrighteContributor I
asked in Campaigns and Flows

I want to recommend similar products for an out of stock flow?

I have a flow for customers who have requested to be notified when a product is back in stock. I would love to send them an email recommending similar products they could check out as they wait. (Ex. They want a specific basketball hoop, I want to recommend different basketball hoops while that one is out of stock)What is the best way to set this up? I have about 15 categories I’d like to recommend. I’ve seen conditional splits recommended, but that’s a lot of splits for the amount of categories I have.Is there a way for Klaviyo to automatically pull category information without having several flow splits/manually selecting which data feed to recommend?

1
alex.hong
1 year ago
Reynaldy
Contributor III
ReynaldyContributor III
asked in Analytics and Deliverability

How to get and put tracking numbers on various suppliers.

Hi everyone,I have a question for the tracking number, How do I get the tracking number on various items? Because we are Dropshipping, We have many suppliers there, For example, If a customer orders 4 products from our store, and also a customer chooses 4 different products in my store, surely it's from a different supplier right? how to get 4 tracking numbers in different suppliers.Summary of my question:1. How to get tracking numbers from different suppliers?2. How to have 4 different tracking numbers put in the email during shipping?3. How to sync tracking number in Klaviyo?Thank you.

11
alex.hong
1 year ago
B
Contributor IV
BMBeckyContributor IV
asked in Email Templates and Coupons

How can I change a link URL to be different to the Style settings?

Hi,I am trying to change the link colour of my “TROUBLE VIEWING IMAGES” text in the new email editor but I am finding it very difficult to do this using the other community posts. this is the code from the source of the block:<div style="text-align: center;"><span style="color: #706f6f !important; font-family: 'Brandon Grotesque Regular', Arial, 'Helvetica Neue', Helvetica, sans-serif; font-weight: 400;">{% web_view 'TROUBLE VIEWING IMAGES?' %}</span></div>Does anyone have a way of successfully doing this?Thanks 

3
alex.hong
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Email Templates and Coupons

How to change the color of REORDER Button

Hola Klaviyo Fam,I'd like to change the color of the REORDER button in our Replenishment flow. I saw that it was an image; how can I change this? Can I make it a text button instead? Thanks for your help. 

3
thepowerofcopy
Partner
1 year ago
thepowerofcopy
Partner
thepowerofcopyPartner
asked in Campaigns and Flows

TXT BUTTON

Hello Klaviyo Fam,I’d like to make this TEXT BUTTON TO LINK TO THE BUTTON. This is a replenishment flow the link goes to checkout page with the product they purchased previously. How I can get that link? I don’t want to show it as a text. The default button I can’t change the color.   

2
thepowerofcopy
Partner
1 year ago
GVaughan
Contributor IV
GVaughanContributor IV
asked in Email Templates and Coupons

Can you retrospectively edit a template and apply the changes to all emails using it?

Rather than going through all the emails individually and applying the changes? I’m fixing my entire welcome series doing the same few things over and over. Just wondering if there's any way around it?  

4
GVaughan
Contributor IV
1 year ago
R
Contributor I
RiccardodgContributor I
asked in Lists, Segments, and Profiles

Send specific URL to email contacts

Hello everyone, I would like to ask if there is a way to send to each address of a mailing list, a specific URL from a CSV file containing an X amount of URLs. The final outcome would be each email address receiving an email with a unique and personal URL. Thanks in advance!

1
retention
Partner - Platinum
1 year ago
B
Contributor I
BetralifeContributor I
asked in Campaigns and Flows

Cart rebuild link redirecting to wrong product.

HelloI’m using this link to rebuild the cart from my woocommerce store.{{ organization.url|trim_slash }}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}However, it doesn’t matter what product i add to cart, the link that i receive in abandoned cart email, is always redirecting me to the exactly the same product which is not the one that been added to cart.I tried:Deleting profiles from klaviyo so it not keeps any dataDeleting the orders in woocommerceClearing browsing history including cache and cookies.Nothihg work…Also it the email itself inside the dynamic table it always shows the exact same product.I lost any hope finding the solution.In klaviyo chat support they were unable to resolve it claiming it’s something with my woocommerce store.

4
B
Contributor I
1 year ago
K
Contributor I
Kristen BContributor I
posted in Sign-up Forms

Feature Request: Add the options for asterisks for required fields in a form.

It would be great to have the option to add an asterisk after the label on a required field within a form. Right now the only option to do so it by typing it into the label. 

1
Taylor Tarpley
Community Manager
1 year ago
W
Contributor II
wlondon13Contributor II
asked in Integrations and Reviews

Checkbox Appears on Woocommerce Checkout Page after Klaviyo Plugin

Hi,We integrated our Woocommerce website with Klaviyo today and we noticed a checkbox appeared on the checkout page as soon as we activated the Klaviyo plugin on Wordpress. It’s just a checkbox underneath the email field and with the words “(optional)” next to it.Any ideas how to remove this? I’m guessing it’s meant to be the Newsletter signup but then I’m not sure where to go to customise the text or to remove the option entirely.I’d appreciate any help!Thanks!

17
D
Contributor I
1 year ago
R
Contributor I
rootcoContributor I
asked in Analytics and Deliverability

How to view revenue by list?

We sent a number of email campaigns per week, to a number of lists. Our lists are grouped by how or where the user opted in.I want to see which list is generating the more revenue.Is there any way to group revenue based on the list the user is in?

9
J
Active Contributor I
1 year ago
T
Contributor I
theground234Contributor I
asked in Campaigns and Flows

How do I apply a campaign template to a flow?

Hi there. Our designer has created a design template for a campaign that we would like to apply to our automated welcome flow emails. How can I apply a campaign design template to a flow without having to rebuild the whole thing in the drag and drop editor? Ideally, I’d like to transfer the campaign email’s content into the flow without having to rebuild the whole email. Many thanks!

2
Mailbox Manny
Partner - Silver
1 year ago
J
Contributor II
John.ParkerContributor II
asked in Campaigns and Flows

Can you add personalization to the From Name of an email?

Hello,Is there a way to add personalization to the From Name of an email. If so, how do I test it to make sure it works? Thanks,John

5
Mailbox Manny
Partner - Silver
1 year ago
F
Contributor I
fahad873Contributor I
asked in Sign-up Forms

Getting Initialization error on GatsbyJS.

Hey guys,Hope you all are doing well.I got an error of initailization of signup form. I am not sure why I am getting this issue.  I really appreciate your help. 

1
stephen.trumble
Community Manager
1 year ago
J
Contributor II
John.ParkerContributor II
asked in Campaigns and Flows

Share Online Email Preview With Reviewer

Hello,Out team recently migrated over from HubSpot. We used to be able to share a link that directed reviewers to an “Online Preview” of the email. Is this feature available in Klaviyo? All I can find is the ability to send test emails to people’s personal inbox. Best,John Parker

6
stephen.trumble
Community Manager
1 year ago
G
Contributor I
GavinWContributor I
asked in Analytics and Deliverability

Why am i having an issue with creating DNS records for setting up a dedicated sending domain?

Have anyone exerpienced this before?The DNS records couldn’t be created as domain sendgrid.net couldn’t be found in UltraDNSMy hosts wont enable the DNS records for our domain for dedicated sending, is there a way around this?

1
Taylor Tarpley
Community Manager
1 year ago
P
Contributor I
pranjal.thakurContributor I
asked in Lists, Segments, and Profiles

Getting invalid phone number - For Update List API

We followed this link to check for the valid phone number formats : https://help.klaviyo.com/hc/en-us/articles/360046055671-Accepted-Phone-Number-Formats-for-SMS-in-KlaviyoWhile updating the profiles from the Update list api ( URL: {{baseUrl}}/v2/list/:list_id/members)But few of the formats aren’t working correctly. PFB the respective request body.Working correctly for below Request Body:{"profiles": [{ "country":"USA","phone_number":"+12345678900" }]} Not working for below:{"profiles": [{ "country":"USA","phone_number":"2345678900" }]}&{"profiles": [{ "country":"US","phone_number":"2345678900" }]} Error Response:{"detail": "+2345678900 is not a valid phone number."}

3
alex.hong
1 year ago
L
Active Contributor I
LaurentActive Contributor I
asked in Campaigns and Flows

Order products by date

Hi community friends !When creating a product feed, is it possible to choose an ordering by adding dates ? That is to say, in the email, the products proposed would be classified from the most recent to the less recent. Thank you for your help :) 

1
alex.hong
1 year ago
G
Contributor I
gpstewContributor I
asked in Campaigns and Flows

Dynamic event data variable in abandoned cart flow is not working.

Hello all,I set up an abandoned cart and followed what I thought to be the correct syntax{{ organization.url }}products/{{ item.product.handle }}This was based off of this document.However, after messing with that for a long time and it never working, I went ahead and setup a brand new Abandoned Cart.  It appears that the language has changed. It is now the following…{{ organization.url|trim_slash }}/products/{{ item.product.handle }}Is the documentation outdated?  Where can I find new documentation?  Are there other flows that are broken as well?Thanks. 

2
G
Contributor I
1 year ago
L
Contributor I
LakContributor I
asked in Integrations and Reviews

Update Shopify Customer Profiles with Klaviyo Data

Hi everyone,Can someone explain what does the option of Update Shopify Customer Profiles with Klaviyo Data do in simple terms? I have everything integrated with Klaviyo but I’m not sure what this would do or if you think this is even important to add?Thank you, Lakshmi.

1
alex.hong
1 year ago
JessFosnough
Problem Solver III
JessFosnoughProblem Solver III
asked in Lists, Segments, and Profiles

Profile Updated vs Last Active

Can anyone help me understand the difference between Profile Updated and Last Active?I realize that many times, the day/time stamp will be the same - if a subscriber opens an email, the Last Active and Profile Updated will both reflect the time the email was opened.I’m wondering - is there any case where they could be different? For example, at our brick & mortar retail stores, employees can update a customer’s information using the list’s subscription landing page - and I thought perhaps this would be recorded as Profile Updated, but NOT Last Active.  However, in my own tests, this does not seem to be the case; both fields continue to be the same. This leads me to more questions:1 - If Profile Updated and Last Active are always the same, why are both included in a subscriber’s profile?2 - If they are not always the same, why can I export Last Active, but not Profile Updated?Any information is appreciated! Thank you!

3
stephen.trumble
Community Manager
1 year ago

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