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I just sent a campaign and had a 20% bounce rate - never, ever has this happened. I tried re-sending the campaign to the bounces, changing my subject line (in case that was the issue) and same thing happened. I have my own personal listed and that also bounced. Is something going on?
Automated Coupons for Shopify Orders. Case: Customer Orders 2 times the same products has to get 2 different codes. Always receives the same.
Hey at all, we want to sell a gift card and created two coupon lists. if customer orders 1 product he gets coupons from list 1 if customer orders 2 products he gets coupons from list 2We built up the flow:Trigger: Order, SKU equals XXX. And Quantity equals 1 And we also build another flow for the case a customer orders 2 products:Trigger: Order, SKU equals XXX. And Quantity equals 2 Now it happens that customers who order 2 times the product receive the first mail 2 times with the same code but from coupon list 1. How can me make sure that if a customer orders that special sku 2 times in one order, that he receives a coupon code from the list 2 and not 2 times list 1? Thank you so much. BR Lukas
Hey guys, hope you’re safe!We’re migrating from our MC account into klaviyo.As you already know, MC marks every contact with a specific “tag”.There are 4 different tags:empty (someone who bought, but not agreed with subscription); subscribed and /or unsubscribed; cleaned (someone who bought, agreed with subscription but, after the purchase, bounced a lot of emails and is no longer reached by email because it is a very "cold" contact);Now, we have 0 empty and a lot of cleaned contacts. We’re concerned about cleaned contacts management during the migration.I know that unsubscribed contacts, after the migration from MC and thanks to the migration of statistics from MC, are listed in specific field called “suppressed profiles” in the Klaviyo “Profiles” section.Our Goals: We don’t want reach out these cleaned contacts with klaviyo, also, we need to add these cleaned contacts to our customer order history in shopify (“customers” section in shopify dashboard);Also, thanks to your video tutor
Hi there,I have a Shopify and want to know if it’s possible to send the order confirmation and order fulfilled emails through Klaviyo instead of using the standard email provided by Shopify?For the order fulfilled email the order tracking number (that is added to Shopify) will need to be included as well. Can anyone offer any help/advice?Thanks,Mike
Hello,So I have a toy store where we sell toys for babies 0-3 years.As as input we have Date of birth of the babies.Would like to send weekly email about the babies to the parent. ExampleA: if today(4th March2022)baby1 is born on 7Jan 22, then she is 8 week and 8th week email will gobaby2 is born on 10 Dec 21, then she is 12 week and 12th week email will go B: After a week 11th March222baby1 is 9 week old and 9th week email will gobaby2 is 13 week and 132th week email will go And that on that date an automatic email is sent every week.How could I generate this? Thanks in advance
I received an email instructing me to load the new woocommerce plug in. I have already got it loaded. will it update automatically or do I need to start again. The link the email took me to was to integrate woo with klaviyo but there is no mention of updating an existing plug in?Thanks
I want to be able to show/hide certain content based on when a user is opening and interacting with content. For example, if I mention a promotion in an email and the user lets the content in sit in their inbox after it expires, I want to be able to then hide the content because it’s no longer relevant. Is this something I can do and if so, how would I do it?
I can see in your help topic “Configure your email template to collect user ratings” that the example has one question and then the user rating scale below rated 1-10. My question is - is it possible to have an email template with multiple questions and user scales for each? Or would I need something like Typeform for that?
Hi All Who Are Interested, So I’ve recently had this issue where in the month of February, my monthly campaigns shown on the dashboard in February doesn’t match up to my individual campaigns (if i claw it from my campaigns tab). There is a slight discrepancy in the last campaign that I’ve sent. Therefore the numbers do not match up.Any help on this would be good. Thanks all and have a wonderful week ahead.-Cerwin
Hi There,New to Klaviyo so sorry if this easy.See attached, we’re trying to find and remove the space after the heading - where does that come from and is there any way to control it?Padding on all blocks are set ‘0’ and there’s no section between them.We’re not trying to create ‘pixel perfect’ design but space between headlines and text is critical for grouping headlines with text.If there’s too much space after headlines, the text becomes orphaned from the headline if that makes sense.Any help would be much appreciated.Cheers, Ben
Do we have a flow filter option that will prevent people from coming in to a certain flow while they are inside another flow? Just so we can avoid like sending them automated message from post-purchase flow and VIP flow at the same time - for example.
We market to consumers and physicians. We have both consumer and physician emails in our Klaviyo profile but we use different sender emails / reply to emails for consumers vs. physicians.Up until recently we have very high open rates for our consumer emails (50%+) … recently they have significantly declined over a 6 week period, I haven’t changed any of the content. The only thing I can think of is a slow down during the holiday break as our target consumer is very busy during that time. The only thing I can think of is that we sent a few emails starting in December to a small (less than 500 recipients but about 5 campaigns total) group of physicians who we met a while back at a tradeshow. We imported the list and we had never sent to them before. We had high bounce rates with this campaign, although open rates have been high and consistent. I think the bounce rates come from many physicians having strict spam filters and some of the emails were old. Do you think the bounce rate inc
Anyone else seeing issues with gmail opens and/or deliverability? Open rates for our welcome email dropped drastically on gmail addresses around the end of January, but all other domains are the same. I’m thinking there might be deliverability problems, and I’ve had a few cases of people our organization getting the welcome email in their spam folder. We use the ksd1.klaviyomail.com, and I have seen a few of our IP addresses show on blacklists (though not major ones).
Hi, I have a BigCommerce store and have added the cart rebuilder app by Arctic Leaf and the flow that they recommend.My question is, if I have that flow, do I need an abandoned cart flow also??Or does the Arctic Leaf app cover my bases?Thanks,-Jason
Hi There,We’re new to Klaviyo and are having trouble understanding templates (new editor).A limited number of styles can be saved but not for blocks. I guess we could style and save all blocks in the template, then duplicate them for an email but this isn’t useful if a previous change removed the block - right?Wouldn’t it be better to save block styles into the template so that you never have to repeat design work?Or are we missing something basic here!Cheers, Ben
I’m not sure what happened but my tracking isn’t working properly. It has been about 45-50 days since Klaviyo has tracked placed orders. I have updated Shopify integration, added codes manually, checked this forum with no avail. Please help me figure this out.
I’m uploading new customers daily from a website that isn’t integrated with Klaviyo. I can do this fine however I’m confused about the consent status.If the customer opts-in to marketing when they purchase I update the consent column to “email” What do I update the consent field to if they opt-out of marketing?I tried an empty field but this doesn’t put them on the suppressed list which I assume it should?
I want to include variable data (just a block of text) in a post-purchase flow.eg, If a customer has purchase certain items, I want to show relevant data. Instructions, directions, extra info, etc. I found the Show/Hide logic feature, but it’s just a text-input line. I would’ve expected a drop-down showing all of the available variables/syntax and options. I’m really surprised that it’s this open-ended. Is there a list somewhere of possible variables that I can copy/paste in to ensure that the logic string is entered correctly? All of the instructions I can find for this are the older editor, too - and none are for this specific use case.
I have a new user to Klaviyo and want to be able to export custom fields from Woocommerce such as the sb totals, birthdates etc. I have looked at the API documentation and struggling. Could some point me to some training material or videos etc. I would consider paying for some training. Please help/advise.
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