Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

9147 Topics

I
Contributor I
idoo199777Contributor I
asked in Campaigns and Flows

Emails going to Spam

why my flows and campains send to spam of my customers? what i can do?

2
terri_kleanify
Contributor IV
1 year ago
D
Contributor I
danschreiberContributor I
asked in Lists, Segments, and Profiles

How Can I Search through the Properties options in my account?

Is it possible to search by property?  For example, if you have a text field where you have collected answers from a form, and you have assigned a property to that field, is it possible to search by Property name to see all of the answers you have collected for that Property?

1
Taylor Tarpley
Community Manager
1 year ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
asked in Campaigns and Flows

welcome flow setup

Hello,I want to know. How to set welcome flow what will be set trigger in this flow.Thank you

1
Omar
Partner - Platinum
1 year ago
J
Contributor I
JocelynkPContributor I
asked in Campaigns and Flows

Flows for first 100 customers

I would like to create a flow that is triggered by Facebook Ads, but only for the first 100 customers who click on the ad and sign up to our newsletter. I would like to create a second flow that is triggered by the same Facebook ads, but only for the 101st customer onwards. Is there a way to do this? Much appreciated! :)

4
Omar
Partner - Platinum
1 year ago
Z
Contributor I
zedirkContributor I
asked in Campaigns and Flows

List, Segment or Flow?

Hi, I can't figure out what is best practice in this case: We have aShopify website that needs all standard emails like abandoned cart etc A newsletter signup on that Shopify site, triggering a welcome-series. An external landing-page hosted on Unbounce that triggers a waitlist-email. A lead-form on Facebook that also should trigger the waitlist-email.If I sign everyone up to the main newsletter list, then I need to exclude the landing-page and Facebook subscribers from the welcome-series (as well as any other potential future sources).Should I then trigger the welcome-series not by joining the newsletter list, but by filling in a form?Or should I create a new list for the waitlist that holds Facebook and landing-page subscribers and sends the waitlist-email when someone joins that list?Or should I create a segment "waitlist" and exclude that segment from the welcome series?Thanks for any adviceDirk 

2
Z
Contributor I
1 year ago
F
Contributor I
frodaContributor I
asked in Lists, Segments, and Profiles

creating a custom list from existing people in klaviyo

I’m new to Klaviyo, and I'm trying to create a custom list of select individuals already in klaviyo, as is described on the option for “list” in the image below.  When I select it, however, I don’t see any way to select any of contacts already in klaviyo.  It would save me the time of uploading their information again, and I don’t know if there are any risks of duplicates.  Hopefully something simple I missed, but I couldn’t find a way to do this in help articles.  I welcome any feedback.  

6
alex.hong
1 year ago
A
Contributor I
andre199017Contributor I
asked in Campaigns and Flows

Does Checkout Email Sign Up Trigger a "Thank You for Signing Up"?

Hi all, We are new to Klaviyo and are in the process of setting up automated email flows. We have set up an automated email so that if someone either subscribes to our newsletter either via the footer or via a pop-up that appears, they receive an x% discount code to email. We are just wondering - as part of checkout, we have selected for Klaviyo to collect customer emails. Does this in effect also register them for the newsletter? The scenario we are concerned about is that someone does not sign up for our newsletter either via the footer or pop-up, but registers as part of the checkout process, then a few mins after check out, receives a x% discount code - which wouldn’t be an ideal customer experience. Is our understanding correct? Is there a way to not trigger the “Thank you for signing up” email if it is done via the checkout page? Many thanks

1
alex.hong
1 year ago
C
Contributor I
COFIDENCEContributor I
asked in Lists, Segments, and Profiles

How to create list based on customers birthday information

I have a signup form for emails and birthdays (for babies) in the format DD/MM/YY.I tried to create a list so that subscribers can go into the list of related DOB.For example, if a child is born on 02/10/2022, I want them to go into a list of 0-3 months.                      if a child is born on 02/07/2022,  I want them to go into a list of 3-5 months. and so on.Is this possible or is there a better way I can do this?Please I need solution.Thank you.

1
alex.hong
1 year ago
A
Contributor I
andydamatoContributor I
asked in Accounts and Settings

Removing user from my account

Hiya, I am trying to remove my old agency as a user in my account - without luck. I click on the light grey x, a popup appears asking me to confirm, I click on ‘delete user’ button and nothing happens and therefore, unable to delete. Any help would be much appreciated! Thanks very much.     

6
alex.hong
1 year ago
R
Contributor I
rosinaContributor I
asked in Lists, Segments, and Profiles

why can't gmail users sign up for my newsletter?

Hi!We are new to klaviyo and i’ve just set up my first newsletter which is linked to a segment list. the newsletter is meant for new subscribers so we can build a customer base. We’ve linked our klaviyo newsletter with our shopify shop. We’ve noticed when testing the link, only non-gmail users can succesfully sign-up. If we try to sign up with a gmail account, we do not get a success message and the user is not subscribed.. how can we fix this?

1
chloe.strange
Community Manager
1 year ago
J
Contributor I
JackHContributor I
asked in Campaigns and Flows

(Custom HTML) Email Preview looks correct - but horribly broken when sent

I built a test email with HTML and CSS - it looks correct in the preview, but when I do a send preview it seems to be horribly broken, like its ignored all of the css? (Although it hasn’t because it still listens to hover) any ideas?  

1
Dov
1 year ago
L
Contributor I
LisaMasqContributor I
asked in Campaigns and Flows

Sign Up Forms based on quantity of product.

Hi, I am wondering if there is an option to have a sign up form trigger when the quantity of a product in Shopify is 0. I’m launching a subscription box, and only have so many to sell each month. I’d love to have a sign up form automatically start when the quantity of the box goes to zero so I can capture people back onto a waitlist. Is that possible? 

1
stephen.trumble
Community Manager
1 year ago
S
Problem Solver I
stephanProblem Solver I
asked in Campaigns and Flows

Conditional Split in Flow: How does the "contains" filter works for Discount Coupon?

Hi,we’re sending out personalized Discount Codes to our new subscribers from our Shopify onlinshop.The Codes are always “WELCOMExxxxxx”, where “xxxxxx” is of course some generated code.Within the Welcome Flow we are also sending out reminders for the Codes. Along the flow, we want to exclude all subscribers from the flow that have used their Codes already.I have set up the conditional split as shown below but am not sure if it works correctly…Does the “contains” need to match exactly the code? (this would not be possible as all codes are different) Or is it ok like shown before as all codes at least begin with “WELCOME…”? If not, what would be the best solution? Is there a way to test if such conditional split works?Thanks!Stephan

8
francine
Contributor II
1 year ago
K
Contributor II
kunalg013Contributor II
asked in Accounts and Settings

added admin user in settings but the link says its been expired

Hi,I tried to add an account as an admin and when the link got was clicked it said the link has been expired ask for another link. Then I send another and it still said the same. I am aware the link gets expired after a set number of hours but this all happened in the course of a few minutes and it still said the link has been expiredA little backstory: The account I added is already an admin in some other account but then a new account was created under the same email id and different account name after referring to klaviyos multi user article. It’s still running through the same problem tho

1
chloe.strange
Community Manager
1 year ago
M
Contributor I
Manymany12Contributor I
asked in Email Templates and Coupons

How to add two lines text in CTA Button Block

Hi, I just wanna ask how to add cta text in twi lines Instead in one line. This is exactly I want screen shot: https://postimg.cc/XrM6hWnB.

2
Bodahir
Contributor I
1 year ago
N
Contributor I
NerijuszContributor I
posted in Integrations and Reviews

Create/get profile consent using beta API

Hello,Can you explain (maybe JSON samples) how to create/get consent using the beta API profile endpoint?https://developers.klaviyo.com/en/v2022-09-07.pre/reference/get_profileshttps://developers.klaviyo.com/en/v2022-09-07.pre/reference/create_profile

1
Taylor Tarpley
Community Manager
1 year ago
H
Contributor II
Happy CamperContributor II
asked in Campaigns and Flows

Using update_property_link to add to a list rather than replacing value?

Hi, I’m trying to allow subscribers to click on a link to update a custom property. The property is an array e.g. ["GS", "KS", "Promos", "Fun Things"] When I use update_property_link with the link, the value replaces the entire array instead of adding to it. Is there a way to add to the array? Thanks!

1
alex.hong
1 year ago
T
Contributor I
Tanya-MContributor I
asked in Campaigns and Flows

How to Change the Email # in a flow

It’s probably one of those simple things but I just can’t find it.  I rearranged the order of my emails in the flow, now i want them to be numbered sequentially again.Email 1Email 2Email 3 and so on.I can’t find where I can edit that info.  I can edit the email name, but where do I edit that Email 1, Email 2, etc.

1
alex.hong
1 year ago
T
Contributor I
TanyaLetsGoEcoContributor I
asked in Lists, Segments, and Profiles

Segment Defaults

I’m just setting up Klayvio.  I’ve integrated my Shopify account and under lists and segment I don’t have a default “Newsletter” segment.  All the instructions say that this should be there.  I’m confounded.  All the other preset segments are there.  I’ve got to be missing something but this key segment is the starting point for everything and is everywhere in the set up instructions.Can someone help?

3
alex.hong
1 year ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Email Templates and Coupons

Left text alignment issue: desktop perfect, mobile version contains too much space at left

Hi there,I’m using the new drag & drop editor to create a template, and I’m experiencing the following issue:This headline (contained in a <p> tag) looks the way I want it to in desktop......but adds extra space at left in mobile.Desktop looks perfect...The headline (that says “ONE-UP”) is perfect in mobile (this headline is inside a table cell), but the copy below it is adding extra space at the left.Any help would be appreciated!Thanks

2
ajohns
Problem Solver I
1 year ago
E
Contributor I
EgalitarianContributor I
posted in Campaigns and Flows

Browse abandonment currency showing in dollars

How can I change the default currency US$ to Nigerian NGN? I like this tool but price is displayed in $. Any brilliant idea

0
E
Contributor I
1 year ago
H
Contributor I
huoiseContributor I
asked in Campaigns and Flows

Abandon Cart Flow Split by Variant/SKU

Hey, We’re a new store 1 product store running on Shopify. I’ve created the product with 3 different variants:1 Bottle 2 Bottle 3 BottleEach variant has their own SKU. What I want to achieve is, each variant abandon checkouts has their own flow but I don’t see a way in Klaviyo to do that.

1
Taylor Tarpley
Community Manager
1 year ago
D
Contributor I
dotdev
asked in Sign-up Forms

Stop multiple popups from overlapping

Hi Klaviyo community,We have implemented a couple of popups, one that shows after 20 seconds, and one that is triggered by a button click.We are wondering if there’s a way to prevent the automatic 20 second timer popup from appearing if the other popup has already been triggered via a click?Kind regards

2
mat.bingham
Partner
1 year ago
M
Contributor I
murdock677Contributor I
asked in Analytics and Deliverability

Why does Shopify report less sales than Klaviyo?

Hello Everyone, I have been facing an issue that my shopify store report less sales than Klaviyo. Is it possible?If yes, can anyone please elaborate ?please guide me on this as soon as possible.screenshots are attached bellowSHOPIFY: KLAVIYO: 

4
mat.bingham
Partner
1 year ago
B
Contributor I
BestvaledContributor I
asked in Sign-up Forms

How to embed a signup form on my blog pages?

I created an embed form and wanted to add it to my article pages. Klaviyo App Embed enabled.I want this embedded form to be added to my post, not at the top or bottom of the page.How do I do this?

7
mat.bingham
Partner
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.