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9272 Topics

L
Contributor I
L PadiContributor I
asked in Accounts and Settings

Removing Dedicated Sending Domain

What determines the decision for Compliance Team to remove Dedicated Sending Domain settings? I’m asking as a person who made a mistake and now may be facing a huge problem that can cost days to weeks of work if they decide not to remove the dedicated sending domain I set up.

1
stephen.trumble
Community Manager
2 years ago
gamegirl92
Contributor I
gamegirl92Contributor I
asked in Campaigns and Flows

Post-Purchase Flow - Why are there more people in the 'No' branch?

Hello, so my team just set our post-purchase flow to live. It has the usual trigger (Placed Order) and conditional split for first-time buyers (Placed Order equals 1 Over All Time).However, the first thing we noticed is that there are more recipients in the ‘No’ branch -- see pic.My teammate says this is unusual, because we’re only expecting only about 5% of the total recipients to be repeat customers, i.e. to belong in the ‘No’ branch. We should be seeing more in the ‘Yes’ branch. Instead we’re seeing the opposite.Are we missing something in the flow setup? What could explain this?Thanks, appreciate your time! 

2
gamegirl92
Contributor I
2 years ago
L
Contributor I
logansparlinContributor I
asked in Campaigns and Flows

I'm setting up a headless shopify store and trying to get back in stock notifications working, but I'm having some trouble

My fetch request looks like thisfetch(`https://a.klaviyo.com/api/v1/catalog/subscribe`, { method: "POST", headers: { "Content-Type": "application/x-www-form-urlencoded" }, body: new URLSearchParams({ a: process.env.NEXT_PUBLIC_KLAVIYO_KEY, email: email, variant: properties.variantId, platform: 'shopify' }) })but the issue is that my shopify variant Ids are alphanumeric and this endpoint is requiring the integer ID that comes from my klaviyo catalog, and I’m a bit stuck on how to get this working properly. Any info would be great, thanks!

3
L
Contributor I
2 years ago
G
Contributor I
giancarlosoldiContributor I
asked in Integrations and Reviews

Klaviyo is not recognizing new orders on WooCommerce

When a client begins the checkout process in our WooCommerce site, Klaviyo picks ups the event as “Started Checkout”, but it doesn’t recognize when the order is placed. Even after the checkout process ends and we receive an email from WooCommerce letting us know that there’s a new order, Klaviyo still shows it as “Started Checkout” and not as “Placed Order”.What could be causing this? The products we sell are each custom made, so we don’t charge our clients upfront. Is the fact that our clients are not paying during their checkout process, causing Klaviyo to keep it as “Started Checkout” and not as “Placed Order”? What is the trigger that Klaviyo picks up to turn “Started Checkout” into “Placed Order” with WooCommerce? Even when I change the status of the order on WooCommerce from “Processing” to “Completed”, Klaviyo keeps showing the event as “Started Checkout” instead of “Placed Order”. Thanks!

5
alex.hong
2 years ago
Brickwood
Contributor I
BrickwoodContributor I
asked in Campaigns and Flows

How do I make this multiple Image Blocks / Text Blocks?

How do I make this multiple Image Blocks / Text Blocks? I’m able to drag / drop one big Image Block & Text Block… but I can’t find out how to make 2, 3 or even 4? Ideas?  

2
Brickwood
Contributor I
2 years ago
R
Active Contributor I
RaraActive Contributor I
asked in Campaigns and Flows

How to send a second welcome email to those who haven't opened my previous one?

Hi,I was reading some advice on re-sending a welcome flow message to those who haven’t opened your first one. (Since welcome flow usually get the best open rate and results)Can someone show me how to set it in my flow, so that I can send to those who haven’t opened my first welcome message?Best,R

3
alex.hong
2 years ago
P
Partner - Gold
PoetypePartner - Gold
asked in Email Templates and Coupons

Why aren't my product images populating in my template and Outlook?

Hello! In my e-mail templates, the images of my products are now showing? I’m using the woocommerce integration with Klaviyo, and the pictures does appear in gmail, but not in the template and not when I receive the emails in Outlook. What can I do to resolve this issue?I’ve attached a photo, this is how it looks both in the template and when i receive in Outlook. Thanks for your help in advance! 

1
Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
j.singlerContributor I
posted in Campaigns and Flows

Shopiversary Email Flow

I am looking to create a go-to shopiversary flow. An anniversary email to send out to an individual or a mailing list to celebrate a special date or occasion. Does anyone have a great flow with personalized trigger and conditional splits that they have found success in? 

1
Dov
2 years ago
A
Active Contributor IV
Andrew.WaltersActive Contributor IV
asked in Sign-up Forms

Does the Submitted Form Metric track if you send users to another page vs. adding them to a list?

I’m using a popup, without a form, and the CTA links them to a different page.Will the form’s report use clicks as form submissions?

1
Taylor Tarpley
Community Manager
2 years ago
B
Contributor I
BrosiContributor I
asked in Integrations and Reviews

[API] What happens to events registered before /identify call?

Hi! I recently finished integrating my ecommerce (custom code, no vendor) with Klaviyo.Imagine you’re a first time visitor, the events that will be logged are the following, in order:Active on site Viewed product Added to cart Started checkout Identify (email) Identify (first name, last name) Placed order (server side) Ordered product (server side)So, when testing, I realized that events prior to the Identify calls will not be retroactively recognized when the customer finally inputs his email.This means most of the events I’m interested in will not be registered for first time visitors. Example: I’ll have a person’s email, but the Started Checkout event will not be registered, which is arguably the most important event in ecommerces, because it happened prior to the Identify call,I could log Started Checkout after the user submits his email (and /identify has been successfully called). Although it is not the logical order of events happening, that would not matter as customers that do

1
stephen.trumble
Community Manager
2 years ago
R
Contributor II
RiccdContributor II
asked in Campaigns and Flows

Several flow that clash with several coupon code

Hi there, If I create welcome flows that contain 15% off coupon code, will it clash with my browse abandonment 10% off coupon code? As once customer opt-in, they would automatically receive welcome series and will receive browse abandonment flow if they click the product. And how do I prevent them from receive both.My welcome flow filter: Placed order zero times since starting this flowMy browse abandonment filter:Checkout Started zero times since starting this flowPlaced order zero times since starting this flowAdded to cart zero times since starting this flow 

2
R
Contributor II
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Analytics and Deliverability

Reports - revenue from 1st time buyers vs repeat email buyers

Hi folks!I’m trying to figure out the best way to calculate revenue from our email list, specifically -  how much of our email revenue is coming from first time customers, versus getting existing customers to buy again.Not 100% sure the best report to run for this. Wondering if anyone has some good advice? Thanks in advance, Daniel

5
alex.hong
2 years ago
L
Contributor I
lush-hairContributor I
asked in Campaigns and Flows

Replenishment flow emails - but the 'last purchased' section only shows products specific to a category? (Shopify)

I have created a Replenishment flow and email, that emails a customer after a certain time frame, to remind them to repurchase shampoo. However in the ‘last ordered’ block that I have found in the pre made Replenishment email. (where they can click and see what they purchased last time). It will show the customer their whole cart, rather then just the shampoo products within the category I am targeting. Is there a way to get the ‘last ordered’ block section to target specific categories of products. aka if they also bought a conditioner, it would not show. 

2
L
Contributor I
2 years ago
C
Contributor I
CharleneContributor I
asked in Analytics and Deliverability

Why the sender email address is different from domain name?

I set up my dedicated domain, but why my emails are not sent from the domain name, but from Default sender email address. What should I do to keep them the same?

4
Kwei
Problem Solver II
2 years ago
L
Contributor III
lif-abContributor III
asked in Campaigns and Flows

Change email content on flow with people waiting to get it

Plain and simple :)I realized I had a typo on a en email that have 7 people waiting to get it. If I change the email content, do they get the new one? I understand that trigger times cannot change with people waiting but what about content? I also updated a picture :)

2
L
Contributor III
2 years ago
J
Problem Solver I
JDhereProblem Solver I
asked in Analytics and Deliverability

Can we add a custom metric or custom event for magento integration

I want to add a custom metric or event in magento2. Is it possible? If yes, how can I make it. Problem statement:Currently I have subscriptions in my site. Where the users will subscribe for a product. So I have to get a count of revenue generated in that. So how can I add a custom metric or event for that? The below shown is the metrics which are available pre-defined in the klaviyo for magento. So in this, is it possible to add a custom metric. If so, how? 

3
alex.hong
2 years ago
A
Contributor I
AhmedContributor I
asked in Campaigns and Flows

Klaviyo Flows dublicate

Hello guys, i want to dublicate flows to another profiles but i cant find how to do that.. is there anyone can help me out to fix this?

1
stephen.trumble
Community Manager
2 years ago
R
Contributor I
Roberto SciasciaContributor I
asked in Analytics and Deliverability

DOES ANYONE KNOW IF https://glockapps.com IS A TRUSTED WEBSITE for email deliverability test?

DOES ANYONE KNOW IF https://glockapps.com IS A TRUSTED WEBSITE

1
stephen.trumble
Community Manager
2 years ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

Clarifying flow filters before merging lists

So I’m about to merge a bunch of lists… I have a segment that is pulling in all the profiles, which i’ll export, then add a specific custom property to each profile which will correspond to a flow filter for flows that are triggered by list membership ( as outlined in this klaviyo doc)I think I’m pretty much ready to pull the trigger (pun intended) but what I want to clarify is…If all my current profiles get this new property (I’m calling it “Origin_Merged_Exclude_Trigger” with a value of “Yes”), what does the flow filter do to new profiles that have NO value for this property? Will they still enter the flow as intended? I’m just a bit concerned about the “doesn’t equal”...Hope this makes sense! Thanks! 

4
Dov
2 years ago
R
Contributor I
Roberto SciasciaContributor I
asked in Analytics and Deliverability

Klaviyo Product Review Flow Link

I created the Klaviyo Product Review Flow - when the customer clicks on the review link, where does it take them to? AND, how do I view the feedback from the review ?

1
Dov
2 years ago
R
Contributor I
reneewood8Contributor I
asked in Campaigns and Flows

Why isn't my "Add to Cart" snippet for Canopy theme/Shopify 2.0 working for my class button?

I'm struggling here. I'm using Canopy Theme and when we updated to Shopify 2.0, it knocked out our Added to Cart code. Now I can't get it to work again. Here's my button code: <button type="submit" name="add" class="btn product-add mini-form" data-btn-type="add-to-cart">              <span class="button-text">Add to cart</span>              <span class="loading-spinner" aria-label="Adding"></span>             </button> Here's where I customized the snippet: <script type="text/javascript">var _learnq = _learnq || [];  var classname = document.getElementsByClassName("btn product-add mini-form" data-btn-type="add-to-cart");var addToCart = function() {_learnq.push(['track', 'Added to Cart', item]);}; for (var i = 0; i < classname.length; i++) {classname[i].addEventListener('click', addToCart, false);}</script>  Did I customize the snippet incorrectly? Thanks!  

1
Taylor Tarpley
Community Manager
2 years ago
R
Contributor I
Roberto SciasciaContributor I
asked in Analytics and Deliverability

Google Analytics Integration

Does anyone know how to connect/integrate your google analytics to KLAVIYO

1
David To
Klaviyo Employee
2 years ago
I
Contributor I
I cannot publish my formContributor I
asked in Sign-up Forms

I cannot Publish my form multi-step

Im trying to update the Javascript code via automatic.Also i read some blogs about it and i could find why im having this problem.Does anyone know what I can do to make my form public?

1
Dov
2 years ago
R
Contributor I
roshamboshadesContributor I
asked in Lists, Segments, and Profiles

How can I create a segment based on a TAG in the ORDER of Shopify?

We have a free trial kit that goes out to a customer, and when we receive it back we mark the ORDER with the tag “KR” and then we know the kit was returned. And a tag “KNR” if the kit was never returned. KR - I want to email them after it’s returned and let them know what the next steps are and give them an offer.KNR - I want to remind them to return the kit. We can’t change the Order Status, because often they are buying multiple products. So I need it to be based on a TAG. Or a custom data field (can we do that in Shopify)? We can’t add the tag to the Customer level because they could order our kits multiple times over their lifetime. Thoughts??

1
David To
Klaviyo Employee
2 years ago
R
Contributor I
reneewood8Contributor I
asked in Campaigns and Flows

Abandoned Cart / Abandoned Checkout Templates

So I screwed up and edited the templates before saving them and now I’ve screwed them up and they aren’t working properly.Is there a way to restore the templates? Or find them online so I can start again? 

1
Taylor Tarpley
Community Manager
2 years ago

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