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DMARC stands for “Domain-based Message Authentication, Reporting & Conformance” and it is a policy designed to give domain owners the ability to protect their domain from unauthorized use, commonly known as email spoofing. A DMARC policy allows a sender to indicate that their messages are protected by SPF and/or DKIM, and tells an inbox provider the actions to take if either of those authentication methods do not pass. Inbox providers could either place the emails in the junk folders, block the message outright, or let the emails pass as normal depending on the policy in place. DMARC removes guesswork about the receiver’s handling of these failed messages, while limiting or eliminating the domain owner’s exposure to potentially fraudulent and harmful messages. DMARC also provides a way for email recipients to report back to the domain owner about messages that pass and/or fail DMARC evaluation. If you have a DMARC policy in place on your domain, please make sure you are on a dedi
Hi, I am aware we can collect customer birthdays using the sign up form, however, I’m interested in knowing if we can put the birthday data collected during the checkout field as checkout attribute on Shopify plus to be attached as a custom field on customer profiles to be used on Kalivyo flows making use of birthdays? Please see screenshot below:
Hello, I am possibly transitioning from Mailchimp. I normally create an email campaign that I use as a weekly newsletter that I send out to my customers. I would then take the campaign archive link and use it in text messages to drive other customers to the same newsletter. How can I do this in Klaviyo? I want to create an email campaign and then link to the completed web document via text. Thanks!
Hi all,A client wants to allow customers to “click and copy” the Klaviyo discount code to their clipboard and be taken to the cart to “paste” that code into the coupon field. I guess they’re trying to make it easier for a customer to use the coupon code, but I’m not sure how this can be done in Klaviyo email.
Hi, I wonder if there is a way to setup the Klaviyo signup forms to trigger a Facebook pixel event.The goal would be to optimize Facebook ads for a signup event at our Shopify store. I thought it would be a no-brainer but apparently I can’t figure it out.I tried to use Facebook’s web-interface for custom events, but it won’t recognize the Klaviyo pop up-form. Any help is most appreciated!Best,Oskar
Hello! I have set up my store recently but I have a few target markets. I was wondering, if I through Klavio am able to send specific emails to specific target audiences in specific languages? So for instance, I would like to send:Newsletter signup 10% discount to all of my newly subscribed customers. However, if they are from Taiwan, I want to send this in traditional chinese, china - simplified, Germany - in German.
I am developing an e-commerce business on a Shopify platform. We haven’t set up our Klaviyo to Shopify integration and I’ve never used Klaviyo before.I’m trying to determine if I need a dedicated CRM to manage all of our customer data or if Klaviyo will meet my needs. I’d appreciate any information on how others have set up their platform.Many thanks - B
Hello Community!!We are on Shopify. As part of our sales process, our customers submit an inquiry form on our website with some information we required to initiate the process. We want to trigger a flow, once the customer submits the contact form to send them the first email to schedule a consultation meeting and then a series of emails after the appointment is booked. How can we trigger a flow with that action? I can't find that option in de default triggers from the Shopify integration?Thanks a lot,Ronald
Hello! Is it possible to get the Back in Stock button to trigger on a Shopify collection page in addition to the product page? I’ve played around with it a little bit with no luck – I’m guessing a function within onsite.js would need to be modified, but wondering if anyone has experience with doing this before attempting anything. Thanks,Chris
Clients in general like to know how many emails are on their list and how many have been added over given time. I am aware of Growth reports for each list, but also that they are not available for segments, and since there is no general report, it would be impossible for me to screenshot or walk them through each list’s growth report weekly. I am looking to give clients a birds-eye snapshot of weekly growth by key Lists or Segments, something that should be available in Analytics dashboard, but I just cannot find it. I need to show how many subscribers added / removed from the total of key segments / lists by week or month. I would be happy to use custom reports with my own graphing software, but there’s no “All Time” timeframe, so there’s no way to get an accurate total, and it’s my understanding that “Subscribed to List” does not include manual imports or quick adds.
Yes! There is a two-step prcoess to copy a campaign from one Klaviyo account to another. These steps include:Save the campaign as a template Copy the template from one account to anotherTo save the campaign as a template, follow the instructions discussed in this Community post.To copy the template over to another account, navigate to the Email Templates tab and click the Edit dropdown to the right of the template you want to copy over. Next, click Clone.A modal will appear prompting you to optionally rename the cloned template and select the destination account. This is the account where the new template will be copied to. Then click Clone Template.Changes made to the original email template will not be reflected in the copied template. For more details head to the instructions in the article Copy Flows and Templates Between Klaviyo Accounts. For information around managing multiple Klaviyo accounts, head to Multi-Account User Privileges.
Hi there!I have a question about the use of exit pop-ups on mobiles. I know that on desktop they’re triggered by the cursor behavior, right?I have read in this article https://www.klaviyo.com/blog/exit-popups that we could use the scroll up as a trigger. But how can I add this in my klaviyo signup forms? The option “ Show when visitor is exiting the page “ already do this for me?Thank you very much!
Hi - I have a group of existing email customers from shopify that were added to klaviyo, but were not added to the “newsletter” list. I can see them in klaviyo and can see that they are marked as consented to marketing, but I can’t find a way to add them to the newsletter list. Any ideas?Thanks
Hi,Do somebody find a solution to implement back in stock flow with Klaivyo and Woocommerce ?natively, it is possible only with shopify. I did it with a List, form and woocommerce hooks but with this method, I have to send email and create new list manualy each time… Regards
We want to use klaviyo for sending newsletter. Currently our shopify store has 2 languages, french and english. Customers and subscribers are added in a klaviyo list automatically, however there is no language information...?Inside shopify, there are filters to segment customer into different language lists, but this data doesnt seem to get transfered to klaviyo…? We need to somehow get the language information for each customer/subscriber in order to send them newsletter in the correct language… How can this be done? What is the easiest method to achieve this?We are using shopify native multi language feature, but will also be adding a language addon to better control/manage translations. We would be using one of the addon that officially support the native shopify language feature here : https://apps.shopify.com/collections/apps-for-store-languagesAny recommendations? Would one of these allow us to more easily get the language data in shopify?
Hi i am currently transfering bits from Dot Digital into Klaviyo and trying to build a block that contains a button. The button needed is one colour the block is one colour but the block to have a margin which effectively is another colour. Needs to look like the below image. White part is the actual email width where I have an image at the top of the email which is size. Currently I can only get to look this. which is pretty pants! Any ideas would be appreciated.
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