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Hi,Do somebody find a solution to implement back in stock flow with Klaivyo and Woocommerce ?natively, it is possible only with shopify. I did it with a List, form and woocommerce hooks but with this method, I have to send email and create new list manualy each time… Regards
Can someone check my triggers for the Abandont Cart. I have these three flows, but see that the Abandoned Cart has not worked at all. Are my triggers wrong? My Abandoned Checkout and Browse Abandonment have been sending. They all have Smart Sending on, but I’m not sure if that’s the problem.
We want to use klaviyo for sending newsletter. Currently our shopify store has 2 languages, french and english. Customers and subscribers are added in a klaviyo list automatically, however there is no language information...?Inside shopify, there are filters to segment customer into different language lists, but this data doesnt seem to get transfered to klaviyo…? We need to somehow get the language information for each customer/subscriber in order to send them newsletter in the correct language… How can this be done? What is the easiest method to achieve this?We are using shopify native multi language feature, but will also be adding a language addon to better control/manage translations. We would be using one of the addon that officially support the native shopify language feature here : https://apps.shopify.com/collections/apps-for-store-languagesAny recommendations? Would one of these allow us to more easily get the language data in shopify?
The issue I’m having, is for a regular Email template… not any kind of automated flow.We want to send out a monthly note to our customers, where we can highlight “special” items.These are different products, and are hand picked, so I am not creating or using any kind of feed. I’m pulling them directly from the catalogHowever, about 25% of the time (and it isn’t always the same item) items are added with no image like belowIf I send to a test segment, sometimes the same images are missing… sometimes other images are missing.When we send to our customers, same results. Some customers see all images, some don’t see some, etc...Am I missing something here?I thought I was keeping this uber simple…. The product Catalog (from what I can tell) is a real time feed from Shopify, so no Import process needed.4No Table blockNo product FeedsNo Flow automationjust a simple Manual email template with manual product selection from catalog.
I have had the viewed product code setup since february and only have received 2 events since then. I know its not a cookie problem because I have since had over 200k website visits and I know its not a web tracking problem because when I test it, it says “data received”. What can be the problem?
Hi, I am aware we can collect customer birthdays using the sign up form, however, I’m interested in knowing if we can put the birthday data collected during the checkout field as checkout attribute on Shopify plus to be attached as a custom field on customer profiles to be used on Kalivyo flows making use of birthdays? Please see screenshot below:
Hi i am currently transfering bits from Dot Digital into Klaviyo and trying to build a block that contains a button. The button needed is one colour the block is one colour but the block to have a margin which effectively is another colour. Needs to look like the below image. White part is the actual email width where I have an image at the top of the email which is size. Currently I can only get to look this. which is pretty pants! Any ideas would be appreciated.
Yes! There is a two-step prcoess to copy a campaign from one Klaviyo account to another. These steps include:Save the campaign as a template Copy the template from one account to anotherTo save the campaign as a template, follow the instructions discussed in this Community post.To copy the template over to another account, navigate to the Email Templates tab and click the Edit dropdown to the right of the template you want to copy over. Next, click Clone.A modal will appear prompting you to optionally rename the cloned template and select the destination account. This is the account where the new template will be copied to. Then click Clone Template.Changes made to the original email template will not be reflected in the copied template. For more details head to the instructions in the article Copy Flows and Templates Between Klaviyo Accounts. For information around managing multiple Klaviyo accounts, head to Multi-Account User Privileges.
Saving blocks that you’ll use often can be a great time saver! But what happens if your list of saved blocks starts to get a little outdated? Time for some account maintenance. Deleting saved blocks is a quick process!Follow these steps:Head to the Email Templates tab in your account Click the Viewed Saved Blocks button in the upper right-hand corner Select delete for the blocks that you’d like to remove!
Hello! Is it possible to get the Back in Stock button to trigger on a Shopify collection page in addition to the product page? I’ve played around with it a little bit with no luck – I’m guessing a function within onsite.js would need to be modified, but wondering if anyone has experience with doing this before attempting anything. Thanks,Chris
We have a dedicated sending domain setup. The confirmation email for the Sign Up Form is sent from send.txn.klaviyomsv.com We want to have the same sender as set up in the dedicated sending domain as some receieving servers reject or mark as spam due to the wrong sending SMTP.The subscription then is sent from our dedicated sending domain. It is all good regarding DMARC.Where can we set confirmation email sending server?
Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This is Part 1 of a series of Community posts that will walk you through an audit of your Klaviyo account. Let’s get started! Deliverability is the ability for your message to successfully reach your recipient. Poor deliverability means your messages don’t reach your subscribers, so it’s important to understand how to identify and address any deliverability issues early. We use this chart to measure deliverability across different email metrics.If you see rates in the Critical or Room for Improvement ranges, here are some steps you can take to address it. Clean Your ListIt’s best practice to clean your list at least twice a year, or more if you disabled double opt-in for your lists. To do so, use segmentation to identify unengaged profiles and suppress them.Keep in mind that once you bulk suppress a list or segment, this cannot be undone. The suppresse
Hello!I am wondering if it is possible to exclude certain items from the dynamic table block for the abandoned cart e-mails. Or only include certain items/ collections. These are items that are “in” their cart but I do not want to send them to encourage them to finish checking out. For example I have the cloverly app for offsetting carbon footprint for shipping and I also have an app that I use to have multiple options for products. I don’t want these items showing in the abandoned cart e-mail. Is there a way to go about excluding these?Thanks so much for any help!Natalie
We use Klaviyo sign-up forms on our blog articles only. Klaviyo is slowing down page load times on all pages, even though it should only be running on blog pages.How can I turn off Klaviyo tracking for all pages other than blog pages? I can’t find any Klaviyo code snippets in my Shopify store, and I’ve already set Klaviyo to only run on blog pages in the newsletter settings.Screenshot below from Lighthouse shows Klaviyo blocking main thread work on a non-blog page.
Hello Community!!We are on Shopify. As part of our sales process, our customers submit an inquiry form on our website with some information we required to initiate the process. We want to trigger a flow, once the customer submits the contact form to send them the first email to schedule a consultation meeting and then a series of emails after the appointment is booked. How can we trigger a flow with that action? I can't find that option in de default triggers from the Shopify integration?Thanks a lot,Ronald
HelloI set up a new flow to send out a welcome email with discount code to all new email subscribers. I have just trialled this with a friends email and they aren't sending out. When I looked at the analytics it says 0 have been delivered. Please can someone help me understand why they aren’t sending. Thank you,Sophie
Hi friends!I assume this would be an easy answer but I can’t seem to figure it out. With the old/previous “editing templates”, I had no issues changing the Link Text details however using the new/updating editing template, looks what's happening.New template link color #C88755email campaign test run: shows blue link text color when I want #c88755As you can see I'd like to change Link Text color to #c88755 however, when I test out a campaign and view this in preview, it’s blue! How come? Thanks in advance 🍃
Hi all, I have set up an order confirmation email response for one of our products and have made it live. However, when someone purchases this product then they are still sent the standard shopify confirmation email. How do i override the shopify emails? Do i need to switch them off or change a setting? ThanksBen
You’ve integrated your Shopify and synced your customers to Klaviyo, awesome! But why aren’t all of them in your newsletter list?When Klaviyo syncs customers from your Shopify store, it creates a Profile for them but it won’t add them to a list, because they didn’t explicitly opt-in to be a part of your Klaviyo list. What if they accepted marketing at checkout?If a customer accepted marketing, you’ll see a profile property in the customer profile that says Accepts Marketing is True. While this is great, it doesn’t mean they automatically get added to a list. However since they have consented to receive email marketing from you in the past, you can create a segment of customers who have accepted marketing and are not in your main newsletter list, export that list as a .csv, and import it to your main list to add them. Have any other questions about how Klaviyo and Shopify sync profiles? Ask below so our Community can help.
I am developing an e-commerce business on a Shopify platform. We haven’t set up our Klaviyo to Shopify integration and I’ve never used Klaviyo before.I’m trying to determine if I need a dedicated CRM to manage all of our customer data or if Klaviyo will meet my needs. I’d appreciate any information on how others have set up their platform.Many thanks - B
I’m trying to manually add a customer’s information / profile and there is no “add email” like there is on the suppression list. How would I go about doing this? I should be able to manually go in and enter the name and email address of the person who wants to receive our emails. Help?
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