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Access Client Account via the Partner Portal
Hi all. This is probably a basic question, but I’m new to the partner portal. I have a managed account that’s been approved and is in my list of managed accounts. I cannot figure out how to get into that account and do some work. I can’t click on the client account and there doesn’t seem to be any way to get in. Help, please. Thank you!
Emails not sending because of an invalid SMTPAPI header??
Our account was disabled this week and it was like pulling teeth getting back into it. We were finally let back in and our account was enabled (yay!), so we scheduled a campaign because we had a large group of products launching last night.However, this is what the campaign looks like currently and no one received the email.Then, the email that our Klaviyo account has as the sender email, keeps getting emails from SendGrid saying “Invalid SMTPAPI Header”. We don’t know what this is and want help getting it resolved.
How to add "Add to Cart" snippet with Shopify Turbo theme
Exporting Email Templates that are easily shareable with someone elses email lists
I am looking to send an email campaign to university students. The email of course needs to b sent to the university employees, that will then send it out. How can I export an email template in a way that I can make it easy for them to send out that would include the buttons?
Why are the customers in my Shopify list not in any of my Klaviyo lists?
You’ve integrated your Shopify and synced your customers to Klaviyo, awesome! But why aren’t all of them in your newsletter list?When Klaviyo syncs customers from your Shopify store, it creates a Profile for them but it won’t add them to a list, because they didn’t explicitly opt-in to be a part of your Klaviyo list. What if they accepted marketing at checkout?If a customer accepted marketing, you’ll see a profile property in the customer profile that says Accepts Marketing is True. While this is great, it doesn’t mean they automatically get added to a list. However since they have consented to receive email marketing from you in the past, you can create a segment of customers who have accepted marketing and are not in your main newsletter list, export that list as a .csv, and import it to your main list to add them. Have any other questions about how Klaviyo and Shopify sync profiles? Ask below so our Community can help.
Shopify Order Status Page
We use Shopify and it seems that we don’t have an order status page in general or are we wrong and there is one? There is an order status tag on Klaviyo but that leads to USPS Tracking number site. Which is not what I want. Is there a link to the online’s store branded order status which includes the order details and tracking number. I think it’s better for navigational purposes and leads to more brand experience. If anyone can help I would be grateful!
How to Audit Your Klaviyo Account Part 2: FlowsTutorial
Welcome! So you’re using Klaviyo, and want to know how your account is performing. An audit is a great tool to assess your performance. This is Part 2 of a series of Community posts that will walk you through an audit of your Klaviyo account. Let’s get started! Have You Set Up These 4 Key Flows? Welcome series: Introduces new newsletter subscribers to your brand and products Abandoned cart: Reminds shoppers to complete their purchase Browse abandonment: Reminds a visitor of an item they recently viewed on-site Post-purchase: Follows up with the customer after their purchase, often thanking them for their order or asking for feedback We recommend setting up these flows first, because they have high engagement and help build your sender reputation as you warm your account. They also create a good customer experience right at the start of a customer’s journey with you. With those in place, take your marketing strategy to the next level with the following flows:Level Up with These
A customer received an abandoned cart email after ordering: Why this happens and how to fix it
With Abandoned Cart Flows, it’s best practice to send your email before your customer orders the product they “abandoned”. Sometimes though, things don’t work quite the way they should and customers might receive an abandoned cart email after ordering. Let’s take a look at some possible reasons, and how to address them.There are four reasons that your customers may still receive an Abandoned Cart email after placing an order.Your time delay between a customer starting a checkout and the first email of the flow is not long enough. We recommend waiting approximately 4 hours before sending the first abandoned cart email. Whatever you choose for your flow, you'll want to make sure it's enough time for the integration to sync. For more information, head to our article on How Often Integrations Sync. Your customer triggered multiple checkout started events but only placed one order. Each time your customer triggers a checkout started event, they enter your flow. Your events are coming in o
Can I Automatically Remove Someone from a List and Add Them to a Flow?
Hi all,Would it be possible to remove someone from a list automatically? I mean through a flow or 3th party integration?I have the following use case:I have build a yogaselector in ManyChat that puts someone on a list in Klaviyo (and updates custom properties). Klaviyo kicks off a flow that sends the results of the selector in an Email.If someone fills out the yogaselector in ManyChat again the custom fields might be updated and the Email with the updates scores would be sent.I thought that maybe removing someone from the list just after the first mail is sent and put them back on the list would be the way to go. But I don't see any possiblities to automatically remove someone. Not with a flow, not directly with the ManyChat integration nor via Zapier.Do you think it's (im)possible and/or would there be another way to accomplish what I'd like?Thanks in advance for your thoughts!Tim
how to use RSS feed in email
I set up xml feeds successfully in Klaviyo from RSS feeds from Shopify blogs… I did my very best to follow the one article that describes doing dynamic content, but it does not work… anyone have thoughts? also, there is no indication of how Klaviyo can pickup just the latest/new content since the last email went out, like Mailchimp does. any ideas?
Dark Mode - Gmail App
I’m having a trouble with my emails showing up correctly in dark mode in the Gmail App. Our main issue is our logo. Klaviyo recommends adding a white outline around your logo with a transparent background so it shows up okay in dark mode, but it still doesn’t look great. My question/curiosity in general is, when I look at other emails from other brands/companies while in dark mode I don’t see an issue with their emails showing up correctly. If there email has a white background in the regular “Light” mode, it is still white in dark mode. I obviously don’t know if these brands are using Klaviyo. Is it just the way Klaviyo works? I have set our background to be white regardless. Is there something I am missing? Is there a way to make our background always white regardless of dark/light mode?
How can I add HTML code to my email templates?
As flexible as the editor is, there are many situations where you want to be able to add custom HTML/CSS code into the email template. There are only three places where you can put custom HTML. The most common method is to add a "Text Block" and then click on the "Source" icon to add the HTML there. You can also do this in the "Table Block" or in the “Split Block in the same way for the “Text” portion of the Block configuration.Here's a quick screenshot:
Displaying product variants in abandoned cart
Hi there, I’m putting together an Abandoned Cart flow for a client that uses Shopify. If a customer has ordered more than one of a product (but a different variant of that product), it displays the same image/title/link more than once, instead of displaying each variant of the product. I’m not sure which variable to use.I’m trying to do this, but unlike the user who posed this question, I’m not using a Shopify template, just the Klaviyo drag & drop editor.Thanks...
How can I delete a custom property?
Can’t seem to find any information related to this; how do I delete a custom property? I don’t mean removing the property from someone’s profile; I’m talking about deleting the property itself. I thought removing it from all the profiles that show it would automatically delete it, but apparently that’s not the case.Thanks, -oo
How do you connect a WebFlow signup form to a Klaviyo list?
Hi there attempting to have webflow sign up people without leaving the site:I have tried setting up similarly to mailchimp but it doesnt seem to work, it re-directs to another sign up page where it requests the email again. Does anyone have a fix for this?Here are the settings: bestob
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