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10820 Topics
H
HampusNew Member
asked in Integrations and Reviews
Klaviyo Review issue with multuiple products

Hi,We’re having an issue where a product review was added to multiple products in an order. The review request only shows one product, and only one product received the stars, but the review is also showing on the other product in the order. As you can see below, you can see the review, but it says there are no reviews for the product.Our online store is on Shopify which is integrated with Klaviyo.  https://naughtypanda.se/products/f-g-fan https://naughtypanda.se/products/the-legendary-c-nt-fan 

221
ArpitBanjara
Principal User I
4 months ago
M
Contributor I
MiguelCCCContributor I
asked in Lists, Segments, and Profiles
How to convert from Never Suscribed to Suscribed

Hi, In our website Terms and Conditions we say that, once the client click in accepting our Terms and Conditions when checking out, he accepts as well receiving email marketing from us. That´s legal in Spain.The point is that just few people clicks the option of being suscribed to our email marketing. Most of our contacts are marked in Klaviyo as Never Suscribed, even they accepted our Terms and Conditions.Is there any way to change the status from Never suscribed to Suscribed of all these contacts please?If there is no possibility of doing that, How can I make all these new contacts go to a List where I could change the status?Thank you very much for your answer 🙂

951
ArpitBanjara
Principal User I
4 months ago
H
Contributor I
HannahBloomingContributor I
asked in Lists, Segments, and Profiles
Can I get my imported Mailchimp profiles to subscribe in Klaviyo?

Hello there!  We moved our database over from Mailchimp approximately 18 months ago. Since then, we have substantially grown our database so it now includes profiles who have subscribed via both Mailchimp and Klaviyo. We are finding however that there’s now some confusion over the definition: “Profile can receive marketing because person is subscribed.” The “person is subscribed” criteria appears to exclude our Mailchimp subscribers. In an attempt to combat this, (and be sure that we’re only emailing the correct people) we are interested in giving our Mailchimp imports the opportunity to (re)subscribe via Klaviyo, perhaps by means of an ‘update property’ button or even an embedded form. Is this something that is possible? I assume that since the profiles already exist and cannot be duplicated that the ‘update property’ route might be our only option. Any help would be greatly appreciated. Thanks, Hannah 

321
ArpitBanjara
Principal User I
4 months ago
Konic Group
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows
When you rebuild a flow, you should draft the old flow or change its status to manual?

I’ve been working with an email agency. When they started to rebuild my flows, they changed the status of all the old flows to “manual" instead of “draft". I don't know why they did that, can somebody tell me or it's just me overthinking 😅

2071
D
Partner
4 months ago
C
Contributor I
cycyContributor I
asked in Lists, Segments, and Profiles
How to auto add profiles into newsletter list when updated profiles customer attribute Shopify Tags to newsletter

Shopify has already synced the Shopify Tags with [] and now I integrated update profiles api to update the Shopify Tags value and it’s able to update. But now the problem is I have a list called newsletter, so whenever i update the Shopify tags to [“newsletter”], I want the profiles automatically added into newsletter list? How can i achieve as currently I only able to update the Shopify tags value.  

361
ArpitBanjara
Principal User I
4 months ago
E
Partner
Ericka - Berm MarketingPartner
asked in Campaigns and Flows
Are we able to use a coupon redeemed filter?

Hello, We are hoping to pull out records who have redeemed a welcome unique coupon code from a flow. Is this possible or do we need to simply say purchased in a certain time frame? Thank you! Ericka

11312
R
Contributor I
4 months ago
P
Contributor I
PintxelContributor I
asked in Campaigns and Flows
Add an specific date as a delay time in a flow

HiI am trying to set a 4 email welcome series flow where:Email #1: sent after sign up form submission Email #2: I want it to be sent on the 26th NovemberCan I set a delay time related to an specific date?? Thanks

6337
T
Contributor I
4 months ago
K
Contributor I
KdubContributor I
asked in Lists, Segments, and Profiles
Which Conditions for My Segment?

Hi : ) I want to create a segment for suppression that includes the profiles of people who have never placed an order - but that does not include the profiles of people who have been added within the past 2 years.

262
K
Contributor I
4 months ago
Donna Sofia
Contributor I
Donna SofiaContributor I
asked in Campaigns and Flows
Abandoned Cart email {{ event.extra.checkout_url|default:organization.url }} links to homepage

From the Klaviyo suggested flows i setup the abandoned cart email flow, triggered by the Shopify “Checkout Started” Event. However the preset dynamic link {{ event.extra.checkout_url|default:organization.url }} points the button to the homepage not the individual cart.I also tried {{ event.extra.responsive_checkout_url|default:organization.url }} and static link {{ event.extra.checkout_url }}, they both point to the homepage not to the cart.I have no idea now hot to setup the correct link to the cart? Thanks a lot:))))

2222
bluesnapper
Partner
4 months ago
M
Contributor III
MarfaContributor III
asked in Sign-up Forms
Back in Stock vs regular email list signup

Anyone out there use Back in Stock? If so do you also include the option for them to opt-in to your regular email list in the process?Or do you stick with the task at hand.Any advice on the Pros & Cons to doing/best practice would be helpful. Thanks!  

222
M
Contributor III
4 months ago
A
Problem Solver IV
ashgc1997Customer Champion
asked in Sign-up Forms
Embed Form loading slowly

I embedded a Klaviyo form on a Shopify page the form is taking sometimes 30 seconds to appear on various devices.https://gympluscoffee.com/pages/varsity-collection-coming-soonAny insights on how to improve?

991
Sales Impact
Problem Solver IV
4 months ago
T
Contributor I
theletterartyContributor I
asked in Campaigns and Flows
Showing customer revenue in an email

A similar question has been asked before - ‘Include Customer Spend in Email’ - but as this was three years ago I wondered if there may be a better solution now.I want to send a discount code to customers who spend a certain amount before a certain date. I can create a segment based on revenue, so that’s not a problem, but I’d like to be able to tell customers how much they have spent so far, so they can see how much more they need to spend to qualify for the offer.So is there a way of taking a customer’s revenue value and displaying it in an email?

462
D
Problem Solver III
4 months ago
P
Contributor I
pixelperfectContributor I
asked in Sign-up Forms
PopUp form - show success when user submits email but not SMS

Hi there, Very new to Klaviyo, sorry if this is a dumb question. When setting up my first Signup PopUp form, I ask for their email address. If they submit that, they have the option to sign up for SMS. If they DECLINE the SMS then they never make it to the Success notice. Is there a way to make it so that if the customer submits either of those they make it to the Success notice? I would like for them to know it went through and to check their email for the coupon code because sometimes it takes up to 5 minutes to get that email with the code in it. Thanks in advance for any guidance! 

4144
H
Contributor I
4 months ago
A
Anonymous
asked in Campaigns and Flows
Applying a branded template to apply to flows without losing flow content

I’ve created a branded template, however when I change the template in flows to apply it I lose all of the preset content from Klaviyo in the flow.  Is there a way to apply a saved template to a flow without losing all of the preset content?

231
ArpitBanjara
Principal User I
4 months ago
B
Contributor I
BilalPabalContributor I
asked in Integrations and Reviews
Welcome flow is not working. What should I do?

My flow is not working and emails are getting “Skipped”. They are not “Permanent” so it should start sending emails to other group.    

587
D
Contributor I
4 months ago
bogdanch
Contributor I
bogdanchContributor I
asked in Accounts and Settings
agency multi client access like Shopify apartners?

Hi Klaviyo Community,I'm the founder of a digital marketing agency that has traditionally focused on paid media and creative services. We're now expanding to include a retention practice and are planning to use Klaviyo for our clients. I have a question about getting access to client accounts. I’ve reviewed the documentation and understand that access can be granted via shared logins or by adding individual team members to the client's account. However, this process seems cumbersome, especially when team changes occur.In the paid search realm, platforms like Google and Meta provide agency logins, where the agency manages access for its team without involving the client each time a change is needed. Shopify Partners operates similarly. Does Klaviyo offer a similar agency management tool that allows an agency to manage team access to client accounts without needing the client's intervention for every user addition or removal? If not, how do other agencies efficiently handle this?Thanks i

503
DavidV
Partner - Platinum
4 months ago
D
Contributor I
Dr ProductoContributor I
asked in Email Templates and Coupons
Email Marketing in other Languages

Hello Friends ! I have a question. How can I set up auto translation for emails? I have a friend in Colombia who is receiving my emails, but in english. How can the App read the clients Country and translate the email? Thank you Community.

12272
S
Contributor I
4 months ago
B
Problem Solver I
Bill C.Problem Solver I
posted in Campaigns and Flows
Best Option for Multilingual Flows and Content in Klaviyo

We are trying to introduce multilingual Flows to Klaviyo and it seems a lot harder than we would have expected.  Compared to Shopify’s easy multilingual management, trying to do it in Klaviyo gets complicated really fast.  The sign-up form to have users select their Language preference is easy - done, but, from reading Klaviyo documentation and thinking of all the option we can, there seem to be 4 options each with their own pros and cons.Assume for the purposes of this discussion that we have 5 languages - English, French, Spanish, Italian and Japanese…. with 8 Flows and Flows having Medium Complexity in terms of branching, etc. Option 1 - Use Show Hide Blocks As Klaviyo RecommendsIn article “How to Customize Content Based on Language” Klaviyo refers to using Show/Hide Blocks.  In the case of having 5 languages, that would seem like a lot of embedded Show/Hide Codes to add and, do Show/Hide codes work for E-Mail Subject Lines, etc.?   If not, that’s a Show Stopper.  There is no point

42708
S
Contributor I
4 months ago
A
Anonymous
asked in Campaigns and Flows
Embedding Product Query Form on Product Pages

Hi,On Shopify, I’m looking to see if there’s a way to embed a form that appears below the product images on a product page that will do the following:Customers will input their email address and phone number, and their enquiry on the product This will then send an email to our inbox that includes their query, and the product from which they submitted the enquiry The email address & number provided will also be added to our newsletter campaign listUltimately we’re looking for a way to collect customer data and provide any support on certain products in a way that stops the customer from navigating away from the product page (rather than clicking on the “Contact Us” page). Is this possible and can someone please advise on the best way to go about this? Is there a third party app that we could use that would be able to link in with Klaviyo in order to have the details on our newsletter campaign? Thank you!

2522
T
Contributor I
4 months ago
P
Contributor III
PhantasieArtsContributor III
asked in Integrations and Reviews
Deleted review still showing in app

After installing the Klaviyo Reviews app, I tested it by submitting a review from my website. I was then unable to delete the review on the backend and contacted support. They assured me they would remove/delete it. The review is gone from my Klaviyo dashboard but it still shows on my product page. I have no way to remove it and no other way to contact support now that the initial support period is closed. You can see the product and the 3 star test here: https://castledoor.com/products/herbal-remedy. The review comment does not show, but the star rating does. Please help me remove it. 

22910
B
Contributor I
4 months ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Integrations and Reviews
Klaviyo Rreviews - Trigger Setup

Hello, I am confused on how the trigger is setup. In my setup dashboard I understand that the trigger is 7 days after the order is fulfilled.  In Klaviyo Academy I found these two different egzamples: Trigger is ‘Ready to review’ to my understanding is the same as in my dashboard The trigger is when someone received their package. I am wondering how to set up that second trigger. My orders travel around the world so delivery times varies. The most accurate trigger would be order delivery and not order fulfillment.I use WooCommerce and AfterShip.Thank you in advance! 

1193
liz.hayes
Problem Solver III
4 months ago
C
Contributor I
CaitMarieContributor I
asked in Email Templates and Coupons
How to manage/organize content for reuse in template library?

We have built quite a library of templates and content, but our systems could use improvement to make this content easy to search and reuse. Does anyone have a system that works well for them? Trying to decide if it’s more effective to work on our email template naming system, building our Universal Blocks library, or something else. Thanks!

592
B
Contributor I
4 months ago
F
Contributor I
FAHDContributor I
asked in Accounts and Settings
Refund Request

I am writing to request a refund for the subscription charge that was billed to my account today Unfortunately, I will not be able to use Klaviyo this month and would like to cancel my subscription effective immediately.I understand that your refund policy may have certain conditions, but I would greatly appreciate your assistance in processing this request due to my current circumstances.Thank you for your understanding and cooperation. I look forward to your prompt response.

1153
chloe.strange
Community Manager
4 months ago
D
Contributor I
drinklibraContributor I
asked in Integrations and Reviews
Is there a way to add a newsletter/template to shopify as a blog post?

Hello!We’re looking to add our newsletter directly to our blog on our Shopify website so that we can direct consumers there to read it and encourage them to sign up for our newsletter. I already tried to save the newsletter as a template and export the HTML, but many elements were distorted in the process, so this didn’t work.Is there an alternative way to achieve this? For example, can we share a link to a web view of the newsletter on our blog?I appreciate any suggestions or guidance you can provide. If anything is unclear, please let me know!Thank you!

681
chloe.strange
Community Manager
4 months ago
N
Contributor I
Nickopheij14Contributor I
asked in Accounts and Settings
Unable to change store URL

I can't click on my store URL to change in the integration settings. What to do?

472
A
Problem Solver IV
4 months ago
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