Got a Question?

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

9038 Topics

Nermine
Partner
NerminePartner
asked in Campaigns and Flows

Welcome series customers Vs non customers clarification needed.

Hello everyone,I'm seeking clarity on the specific use cases for our WELCOME FLOW. If a profile status is marked as "never subscribed" on Klaviyo because they provided their email during checkout only, will this profile still enter this flow if they subscribe later through the sign-up form linked to my newsletter list?Thank you for your insights. 

5
ebusiness pros
Partner - Silver
2 months ago
A
Contributor I
Alaska IncContributor I
asked in SMS

Toll-free number

Hello, My toll-free number was removed by accident after verification status… is there a way to recover this information one more time? 

1
Taylor Tarpley
Community Manager
2 months ago
M
Contributor I
MaksymContributor I
asked in Analytics and Deliverability

"Add to Cart" and "Place Order" triggered from code but invisible on klaviyo

HiWe are using legacy API to track addToCart and placeOrder eventshttps://developers.klaviyo.com/en/v1-2/reference/track-getGET request to https://a.klaviyo.com/api/track We are getting successful response from API but events are not visible in klaviyo example: Call we are using on place order a.klaviyo.com/api/track?data=eyJ0b2tlbiI6IlJ3Zj...… So, implementation is OK but why metrics are not visible ? 

2
Brian Turcotte
Community Manager
2 months ago
V
Contributor II
valgeislerContributor II
asked in Analytics and Deliverability

understanding metric usage

Hi! Wondering if there’s a way to pull a report of all of the metrics in our account based on usage. I know we mainly use a handful of metrics and the rest are occasionally used or likely never used and just sitting in our account. We’re nearing our limit and I’d like to get rid of the metrics we don’t use but I don’t want to make a guess or go on a needle in a haystack hunt to find those. Is it possible to pull a metrics report and see what is unused?

4
Brian Turcotte
Community Manager
2 months ago
T
Contributor I
The Silk CoContributor I
asked in Campaigns and Flows

No option to send my newly made campaign

I build a new campaign email, send a test, then when I am wanting to go to the next step of review and send, there is no button anywhere for me to go to the next step. I hit save on the top right, it takes me to the campaigns page, and my new campaign is not there?? I have to hit back to get to the campaign I have just created, and then can’t send it out?  I have been troubleshooting for an hour, I there literally isn’t anywhere for me to get to the send out page??  Please help I am over this! 

1
stephen.trumble
Community Manager
2 months ago
LG_JBP
Contributor I
LG_JBPContributor I
asked in Integrations and Reviews

Reviews landing page for people to submit reviews on

Rather than a specific link to a specific product to leave a review based on a specific purchase - is there a way to embed all reviews on a single page of my site, that also includes a Review submission form? It would not be tied to an order but just a general reviews submission page. I’d like to send a campaign to those who have purchased, but haven’t yet reviewed, with a reminder that reviews are essential for small businesses like mine. Does anyone know of a way to do this? It would also be great to have reviews collected en mass all in a single location too, and I could highlight it for any lead gen links in future content.

2
Brian Turcotte
Community Manager
2 months ago
2
Contributor III
2002faqContributor III
asked in Integrations and Reviews

Reviews Widget Layouts

I have a couple of issues that hopefully can be resolved.The carousel widget does not take up the whole width of the page and thus does not match the rest of the page.   Bottom of the page at https://store.bmw2002faq.com/ The images left in the review are stacked vertically instead of taking up the width of the page.  Can this be changed?  https://store.bmw2002faq.com/products/2002faq-embroidered-champion-packable-jacket-1Thank you

3
Brian Turcotte
Community Manager
2 months ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Integrations and Reviews

Klaviyo Reviews - How to get a full page of reviews on Shopify?

Hello everyone,  Quick question about Klaviyo reviews. Is there a way to get the reviews showing on both the product page/homepage and a stand-alone page that houses all of the reviews on my Shopify store? If so, how do I achieve that? Thanks!

3
Brian Turcotte
Community Manager
2 months ago
B
Contributor I
barryanilContributor I
asked in Integrations and Reviews

I want to integrate klvaiyo with my nextjs payloadCMS. And im getting this error

 

3
Brian Turcotte
Community Manager
2 months ago
D
Contributor I
DanErezSDContributor I
asked in Analytics and Deliverability

metric-aggregates returns zero opened for all of 2023?

I’m trying to fetch the different metrics on klaviyo. I get 0 for Recieved, Opened ...etc I do get numbers for unsbscribed. I tried count, sum_value, and unique. none of which returned anything but zeros for all of 2023. obviously emails were sent and opened and recieved throughout the year…what might I be doing wrong?

2
Brian Turcotte
Community Manager
2 months ago
N
Contributor I
Niva RubashaContributor I
asked in Campaigns and Flows

Can I connect my signup campign to my flow campaign. If yes then please help

Can I connect my signup campign to my flow campaign. If yes then please help

1
stephen.trumble
Community Manager
2 months ago
J
Contributor I
jen.paulContributor I
asked in Lists, Segments, and Profiles

Audience for Informational Emails

We are sending an informational based email next week to communicate some of our support pages being down for maintenance. I typically only send marketing emails to my engaged audiences and I’m not sure if I should send this type of email to the entire list or continue to focus on my engaged list. My concern is that although the information is timely and necessary, sending to the whole list will affect our deliverability scores. Overall, hoping someone has some insights on best practices for sending informational emails and what your audience should look like. Thanks! 

2
J
Contributor I
2 months ago
I
Contributor I
ISOOSIContributor I
asked in Campaigns and Flows

Does the abandon cart flow send the emails to people have not subscribed?

hi there,  I have created my first ever abandon cart flow and am wondering the following - Does this email get sent to people who have not subscribed to my newsletter list?  Does this email get sent to the recipient if they added to cart and then abandoned the website (i.e did not start filling out their checkout information).  

3
bluesnapper
Partner
2 months ago
D
Contributor I
Dizzy111Contributor I
asked in Sign-up Forms

Can someone help me undersyand what im doing wrong when trying to add my SMS form to my website?

Hello , from the various videos and tutorials I’ve watched adding you klavyio code into a  custom liquid section on your password page should do the trick , but the issue I’m having is that it stays blank when I enter the code.  Can someone explain to me what the issue is and how to get around it ?  I provided images showing where I’ve entered the code and the results I get.  

1
Taylor Tarpley
Community Manager
2 months ago
M
Contributor I
MattmakescopyContributor I
asked in Integrations and Reviews

Klaviyo WIx integration not working

I’m a freelance email marketer and I integrated klaviyo with my clients Wix website for email marketing. I have a sign up form on the wix website to collect emails. The problem is when people are signing up they aren’t being placed into the welcome flow I have set up. We’ve had about 80 people sign up so far and only 20 have gotten added to the newsletter list. I have it set up to where when they put in their email on wix they get added to the newsletter list, and from there people from the newsletter list get put through the welcome flow I have set up. I’m really lost on why only certain people get added to the newsletter and why others are just getting put into the profiles section and not the newsletter. Any help on this would be greatly appreciated.

1
Brian Turcotte
Community Manager
2 months ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows

Displaying product variants in abandoned cart

Hi there, I’m putting together an Abandoned Cart flow for a client that uses Shopify. If a customer has ordered more than one of a product (but a different variant of that product), it displays the same image/title/link more than once, instead of displaying each variant of the product. I’m not sure which variable to use.I’m trying to do this, but unlike the user who posed this question, I’m not using a Shopify template, just the Klaviyo drag & drop editor.Thanks...

4
Vesna EGarden
Contributor III
3 months ago
A
Contributor I
Amy FairallContributor I
asked in Email Templates and Coupons

How do I stop hyperlinked text from turning white?

Hi there, Every time my team and I hyperlink text within our emails it turns the text white (we usually use a white background). This was annoying but not too much of a problem until recently when every attempt we made to change the linked text back to black it refused. We can add all other kinds of styling to the linked text, but it refuses to change colour. It’s become very painful as this often where we link our content, not through specific buttons. Any help would be greatly appreciated! I’ve attached images of the text not changing colour, and another of the text with all the additional styling.Cheers,Amy Fairall 

3
bluesnapper
Partner
3 months ago
C
Problem Solver I
chrisBProblem Solver I
asked in Integrations and Reviews

Customer Events / Custom Pixel

Hi All,  Wondering if anyone has explored deploying customer events/Custom Pixel on shopify instead of the klaviyo onsite tracking code? https://help.shopify.com/en/manual/promoting-marketing/pixels/custom-pixels/codeAny guidance would be great :) Cheers Chris

6
R
Contributor I
3 months ago
E
Contributor I
epicdesignpadsContributor I
asked in Campaigns and Flows

I accidentally deleted my welcome flow. How can I restore it? Please help me because this flow is important for my business.

I accidentally deleted my welcome flow. How can I restore it? Please help me because this flow is important for my business.

2
E
Contributor I
3 months ago
J
Contributor I
jaime1985Contributor I
asked in Sign-up Forms

POP UP

Hi,I have a pop up and after customer write their email automatically a success message appear with the discount code. I don’t want this, I would like to change this and instead they get an automatic email after suscribing, is this possible? My website is in shopify.  ThanksJaime

5
DavidV
Partner - Gold
3 months ago
I
Active Contributor I
IztokActive Contributor I
asked in Integrations and Reviews

[CASE REOPENED] How to display product regular price and discounted price in the product block in Klaviyo?

Hello, since it’s been a year ago I wonder if any progress has been made on this topic. I’d like to include a sale_price into this block. Is it possible?

14
B
Contributor III
3 months ago
K
Contributor II
KenedyContributor II
asked in Campaigns and Flows

Conditional Split Not Working as it Should

Hello,  Thank you guys for always being so helpful on here. Here is my current situation:  For my current abandoned checkout flow, I have set up a conditional trigger to group customers into the flow based on the value of their cart at checkout, but I don’t think it is working as it should. See more below:  The Flow and Trigger (trigger image below)  This evening, we had a $2k order, and i noticed that the customer was getting emails that came from the “No” flow.   First Email they received: Really appreciate all your help and support in getting this fixed, Thank you, 

5
K
Contributor II
3 months ago
J
Contributor II
JulieTContributor II
asked in Sign-up Forms

Sign up forms & Canadian implicit consent - is the standard Klaviyo form language & behavior compliant?

Hello! I’m setting up a Klaviyo email sign up form embed and I need to make sure that we’re compliant to Canadian laws. I’m seeing a lot about implicit agreement. The Klaviyo email embeds don’t really have a “Yes/no” box to tick like at a checkout. Is their agreement to give email & hit “submit” provided that the proper language beneath (i.e. “By signing up you are agreeing to...”) - - - is that sufficient? I’m not seeing how or where to literally add a checkbox to tick. Thank you in advance!

5
J
Contributor II
3 months ago
N
Contributor I
NouraContributor I
asked in Lists, Segments, and Profiles

Multiple lists and existing segments

Hi, My questions are :when I upload multiple lists are they considered static? meaning they don’t grow? I only grow segments, correct? When I have these multiple lists, do they go through existing segments?Thanks

1
retention
Partner - Platinum
3 months ago
B
Contributor I
BeautyCopywriter94Contributor I
asked in Integrations and Reviews

Should I integrate Square and Shopify with Klaviyo?

My business sells both products and in-person services. To book an appointment with me, I direct people to my Square account that takes care of booking, reminders, cancellation and all that jazz. At the moment, Klaviyo is integrated with Shopify. I wonder if I can also integrate Square, and if it’s a good idea. I want to give my in-person clients the option to get marketing emails, and implement flows depending on the service they got. But, what is the best way to do this without getting my data all mixed up? And, would it affect my Shopify integration (higher priority)? 

4
Adam Ragsdale
Partner
3 months ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.