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10817 Topics
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BC_EmailMarketingNew Member
asked in Email Templates and Coupons
How to set currency to automatically reflect up to 2 decimal spaces ($X.XX)

When showing an order confirmation, is there a way to automatically have the system default to two decimal places?  For example, if the total of an order is $44.80, the data comes in as $value: 44.8 (indicated by the orange arrow in image).However in the top of preview function, it states:John SmithPlaced Order for $44.80(indicated by green arrow in image)So, when I go to preview the image using this data, it doesn’t automatically format to two decimal places like US currency should and ends up leaving off the zero that should be in the second decimal place. (red arrow in image)What I want to know is how can I have any dollar amount within an automated email that uses data from an ecommerce store to automatically format to show up to two decimal places. Meaning it will add in the zero if a number is not already provided.  Additionally, I will need to know if there is a specific code to use for Shopify vs WooCommerce, as I have two different stores (and Klaviyo accounts) and need to hav

43709
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Contributor I
4 months ago
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Contributor I
birchloreContributor I
asked in Integrations and Reviews
Tracking Klaviyo Form Submission on Shopify as Facebook Lead Event

I have the FB pixel installed correctly via Shopify > Preferences and it's tracking my events. However, when using Klaviyo forms I am trying to track form submissions as lead events. As per Klaviyo instructions, I've added a callback to the bottom of my theme.liquid directly above </body><script> window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') { fbq(‘track’, ‘Lead’) } }); </script> However, the fbq(‘track’, ‘Lead’) line is throwing this error in the console:  "Uncaught SyntaxError: Invalid or unexpected token" (on page load, not form submit) and the event is not tracking on form submit. Any ideas where I've gone wrong and/or how to properly track Shopify/Klaviyo form submissions as leads in Facebook?  

29193
A
Contributor I
4 months ago
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Contributor I
hkjContributor I
asked in Lists, Segments, and Profiles
Segment based on purchases

Is it possible to create a segment of customers who have placed 2 orders or more over all time, but the first order contained a specific product.

283
H
Contributor I
4 months ago
D
Problem Solver I
D K GirlProblem Solver I
asked in Sign-up Forms
Pop Up Form - giving code before email confirmed

Hi there,I”ve just realised that my pop up form with a 20% discount for first orders, gives customers the code after they submit an email address, but BEFORE they have clicked on the ‘confirm subscripton’ email that they receive. Which means, they are taking their discount, but never having to actually sign up up! How do I fix this? Or is this normal?This is based on the Shopify information for customers - whether they show ‘subscribed’ in Shopify or not. I can’t see in Klaviyo where it shows if they are subscribed or not, it just has a list of everyone...is that right? I’m getting super confused about this!  

302
D
Problem Solver I
4 months ago
J
Contributor I
jemjemContributor I
asked in Analytics and Deliverability
Nested order breakdown no longer available in 'Placed order rate' section?

Hi,At some point in the last month, when in the campaign overview, the Placed Order breakdowns that were available when clicking the number of recipients who converted from a campaign are no longer there.There It used to be a list of nested profiles where you could expand each to see information on what they ordered, their cart total etc, now, all it shows is a list of profiles who converted, and I have to click and open each profile and check their activity log now for this info.Is there some way to get these easily accessible breakdowns back? The ability to get the quick overview was so useful!Thank you  

435
kaila.lawrence
Community Manager
4 months ago
Z
Problem Solver I
ZenfulLifeProblem Solver I
asked in Email Templates and Coupons
Klaviyo Template: Mobile View Not Displaying

Hi I'm having difficulty viewing the mobile preview of my email template within the Klaviyo editor. I've followed the suggestions I've found in other posts, such as activating the desired versions in "Display Options," but I'm unable to locate this option in my editor.Currently, I only see "Content  and Styles" with the options "Default" and "Universal if I click Content" When I click on the "Mobile" tab, the preview appears blank. I've tried clicking on various buttons within the editor, but I cannot find the option to activate the displays or adjust the visibility settings.While I can see options for both mobile and desktop views, only the desktop view is currently enabled.I would be grateful if anyone could provide some guidance on how to resolve this issue. Here are some specific questions:Is there a known bug or issue with the mobile preview in Klaviyo? Are there any specific settings or steps I might be missing? Could it be a problem with my template's code or structure?Thank you

723
bluesnapper
Partner
4 months ago
J
Contributor I
JC12345Contributor I
asked in Integrations and Reviews
Can't add Klaviyo Review on my shopify store

Hi, I tried a few times to add the new Klaviyo app on Shopify store, but kept failing with an error message attached...Does anyone know how this issue to be solved?  

2276
C
Contributor II
4 months ago
H
Contributor I
HannaBystroemContributor I
asked in Campaigns and Flows
Replenishment Flow

How can one limit the default replenishment flow to only show one specific product and not populate the whole order? 

263
bluesnapper
Partner
4 months ago
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Contributor I
Little GiftiesContributor I
asked in Sign-up Forms
How to delete a subscribe page

Hi there,I want to create a waitlist for my Christmas products on Shopify and have decided to use a subscribe page to do so. I created one, but now it is not working and I want to delete it. Unfortunately, I can’t see a way to delete it now. Is someone able to assist? Kind regards.

311
bluesnapper
Partner
4 months ago
Z
Problem Solver I
ZenfulLifeProblem Solver I
asked in Email Templates and Coupons
Trouble with Mobile View in Klaviyo Editor

Hi I'm having difficulty viewing the mobile preview of my email template within the Klaviyo editor. I've followed the suggestions I've found in other posts, such as activating the desired versions in "Display Options," but I'm unable to locate this option in my editor.Currently, I only see "Content  and Styles" with the options "Default" and "Universal if I click Content" When I click on the "Mobile" tab, the preview appears blank. I've tried clicking on various buttons within the editor, but I cannot find the option to activate the displays or adjust the visibility settings.While I can see options for both mobile and desktop views, only the desktop view is currently enabled.I would be grateful if anyone could provide some guidance on how to resolve this issue. Here are some specific questions:Is there a known bug or issue with the mobile preview in Klaviyo? Are there any specific settings or steps I might be missing? Could it be a problem with my template's code or structure?Thank you

381
bluesnapper
Partner
4 months ago
D
Problem Solver III
dartacusProblem Solver III
asked in Campaigns and Flows
Suppress tracking link URLs for preview email sends

Hi,Is there any way, for preview emails, to not have the links transformed into impenetrable trk.click URLs?We check all links for all campaigns before we send them. Right now, we have to click on every email to check that it goes to the right product, etc. If we could see the normal link in test emails we’d know just by looking at it that it was correct.If this isn’t an option somewhere, could this be a feature request please?Many thanks,G

402
D
Problem Solver III
4 months ago
federico.vitale
Problem Solver I
federico.vitaleProblem Solver I
asked in Integrations and Reviews
Klaviyo adresses added to Google Tag Manager admins

Hi all!One question as per the topic: I’ve noticed that in my GTM account I have several Klaviyo email addresses in the users (I’ve added none), some of them even as administrators. Is this normal? Can I delete these users?Thanks in advance for any contribution! 

454
federico.vitale
Problem Solver I
4 months ago
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bespokelyelliceNew Member
asked in Campaigns and Flows
Conditional logical: Grouping countries e.g. Europe/EU

Hey!  I’d like to create a system where I can use conditional logical to show or hide a block for a group of countries instead of individual countries. For example creating a ‘group’ so instead of just person.Country == “Germany” OR person.Country == “France” for each country, the logic would recall a group of countries e.g. person.Country == “Europe”Is there a way to do this in  the backend?  Thank you!Ellice

442
D
Problem Solver III
4 months ago
L
Contributor I
Lucie M.Contributor I
asked in Analytics and Deliverability
Setting up a Branded Sending Domain with WIX

Hi, I'm trying to set up a branded sending domain and I need to add/update my DNS records.I purchased my domain through WIX. I've managed to add the TXT and I've added the first NS record to the CNAME records but it's not letting me add more.Is that the correct place to add these records and do I have to add them all or is one enough??Thank you so much!!!!  

3678
T
Contributor IV
4 months ago
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Contributor I
clearfurContributor I
asked in Lists, Segments, and Profiles
Receiving Confirmation Email Despite Setting To Single Opt-In | Help | How to Fix?

Hello, Thank you in advance for your consideration and assistance! I’ve set both Klaviyo List & Shopify to “Single Opt-In”. When signing up on the site, I should NOT be receiving a confirmation email. Unfortunately, despite selecting “Single Opt-In” I’m still getting an unbranded confirmation email. https://clearfur.co/#ContactFooterThe email is definitely coming from Klaviyo, not another 3rd Party App or Shopify.  Does anyone have any ideas on how to fix?  Klaviyo  > List Setting > ConsentShopify > Settings > Customer PrivacyConfirmation Email From Klaviyo (should NOT be sending)Thanks!

1557
T
Contributor I
4 months ago
L
Contributor I
Lance - ModMonocleContributor I
asked in Campaigns and Flows
Send link to video that can be posted on customer social page

I want to send out a newsletter that has a link to our most popular video and invite our fans to post it on their own social sites and then we will pick a winner every week and send the a free item. Is there way to make that sharable link that will post to their FB/IG is they click on it? What options does Klaviyo have to do something like this? 

291
M
Partner
4 months ago
S
Contributor I
SaintandQueenContributor I
asked in Sign-up Forms
Form notifications

Hey there,I have a couple of questions as I am unfamiliar with Klaviyo flows and forms. I have been using another software previously.I have created a form to embed into my customers website but I’ve noticed that the only notification visible to set up for this form is through creating a flow that notifies the owner that the form has been completed? Is there a way to send the details from the form as part of that notification? So for example a client has completed their name, company details, contact details, how they would like to be contacted and their message. None of this information is included in the notification as part of the flow but would be great if it can be? My second question is around the form set up. I have noticed that once the form is set up there is no way to edit the list the collected data is saved to? Can this be made editable so that a new form doesn’t need to be created? Lastly, there is no option to add multiple triggers in a custom flow? Is there a reason for

2716
G
Contributor I
4 months ago
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Problem Solver I
CC_RWWProblem Solver I
asked in Email Templates and Coupons
Troubleshooting: Can't Move Cursor in Text Boxes

Hi Klaviyo Community,I’m having a recent issue with text boxes while composing emails - my ability to mouse into text boxes to edit texts is very limited and is forcing me to use keyboard workarounds.Double clicking into the text box will select a block of text, or all text, but won’t let me position the cursor to specific location, or deselect without highlighting another paragraph.I can only select blocks of text with the mouse.If I click into a text box, I can right arrow on the keyboard to get a normal cursor; but have to do the rest of my selections and edits with my keyboard only. This is majorly affecting my workflow.This only affects text boxes that are in-line; text boxes set in tables in the left column work normally.Is this an issue specific to my computer? This occurs in both Chrome and Firefox on PC, Windows 10. Any advice or confirmation that this is an issue for others is appreciated!Thanks!  

585
C
Problem Solver I
4 months ago
O
Problem Solver I
obviyoProblem Solver I
asked in Email Templates and Coupons
Create Universal saved content through api

Is there anyway to create and save universal content through the api? We would like to create reusable product blocks for our customers as universal content that can be easily dropped into email campaign templates if possible.

713
Kim Strauch
Klaviyo Employee
4 months ago
V
Contributor II
vegemiteontoastContributor II
asked in Accounts and Settings
Branded Email Settings when using custom nameservers??

Hello, My domains are registered with Squarespace but I have the Name Servers pointed to JustHost where my website is hosted.I have entered in the info into my SSpace DNS Settings but Klaviyo can’t verify them.There are zero instructions for any alternate situation like mine so hoping I can get some help here as I am hitting a wall to get this to work.If I have to put the info into JustHost via my CPanel - where do I do that B/C I looked in the area where I put my DMARC in and the ‘NS’ type isn’t an option in that part.Thanks!

637
V
Contributor II
4 months ago
T
Contributor II
Thomas0807Contributor II
asked in Sign-up Forms
exit intent discount on cart

Hello community. I would like to create an exit intent popup with a countdown. This should count down for 15 minutes. This is not a problem at first. In the 15 minutes the customer should get X% discount on the shopping cart. After the 15 minutes, the discount should expire. How can I implement this?  thanksthomas

627
T
Contributor II
4 months ago
M
Contributor I
mwallaceContributor I
asked in Lists, Segments, and Profiles
Will importing contacts trigger an automated email? (I know...basic question, but I'm a newbie :) )

I am new to Klaviyo and trying to be super careful. I need to import a list of people who have been subscribers for a long time (outside of Klaviyo).When I import them to my newsletter list will it trigger any kind of automated email? (These people have been subscribed for so long that they will be confused if they get a verification email or a welcome email). Thank you for reading this and for forgiving the novice nature of my question ;) :D Maryanne

13886
S
Contributor IV
4 months ago
J
Contributor I
josh1018Contributor I
asked in Lists, Segments, and Profiles
Seeking Advice on Managing Re-subscriptions in Sunset Flow

Hello Klaviyo Community, I’m currently setting up a sunset flow for subscribers on my main email list who have been subscribed for at least 180 days but haven’t opened an email in that time. The goal is to re-engage them with a discount offer, and if that fails, to suppress them to maintain list health. Current Setup: 1. Unengagement Identification: Subscribers who meet the unengagement criteria after the sunset flow are tagged with a custom profile property “Unengaged” set to “yes” (using text due to issues with boolean properties in Klaviyo I have seen with this topic).2. Suppression Process: These unengaged profiles are added to a segment called “Suppress Profiles,” which I plan to manually suppress monthly and remove from my main list. Challenge:My concern is regarding subscribers who are suppressed but later decide to rejoin the email list. The “Unengaged” property would still be set to “yes,” potentially causing them to be re-suppressed in the subsequent monthly cleanup. Proposed

582
J
Contributor I
4 months ago
A
Contributor I
AIDEV-LABContributor I
asked in Campaigns and Flows
Can I Run Email Campaign for Multiple Brands in One Klaviyo Account?

Hi Klaviyo Community,I'm currently managing email marketing for two brands with the same target audience. One of these brands is performing well with email campaigns, but the other isn't seeing the same success.I'm considering running campaigns for the second brand under the same Klaviyo account as the successful brand, similar to an affiliate marketing approach. My idea is to introduce the second brand to the existing subscriber base of the first brand.Is it possible to do this within Klaviyo? Can I schedule and manage email campaigns for both brands under a single account, and if so, what are the best practices to ensure both brands maintain their distinct identities and no harm in klaviyo account?Thanks for your insights!

1001
In the Inbox
Partner - Platinum
4 months ago
A
Anonymous
asked in Accounts and Settings
Account setup: cant switch from woocommerce to shopify

Hello all! When I started setting up the account months ago I selected woocommerce as store option.In the meantime I switched to Shopify, however Klaviyo keeps asking me to connect to woocommerce in the “welcome setup flow”. What I already have done:I clicked on remove integration woocommerce. I added Shopify integration reloaded/ log out log inIt continues to ask me to connect to woocommerce. Any help here? Thank you :)  

252
A
4 months ago
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