Hi @pixelperfect,

Thanks for sharing this question with the community.

There are no dumb questions here! We’re always learning from each other and I’m glad you asked this because there are likely other people who are wondering the same thing.

It sounds like you have a multi-step form set up. One solution is to consolidate by adding your phone number input field onto the same page as the email input field.

Also, ensure the phone number input field is not set as required.

Then, when the user submits their email, even if the phone number is input field blank, they will see the success message.

If you’re interested to read more about Klaviyo signup forms, see our help center documentation here.

I hope that’s helpful and thanks for being a community member.

@Dov 

He guided you properly. If you even have any doubts feel free to comment down below 

Is there really not a better way? Even this example shows “receive email only specials”, but doesn’t mention text. What if we want to build our SMS and offer a larger discount if they choose text? And we like to collect a name as well so it makes the form longer. 

Seems odd to not have a simple conditional response option in Klaviyo. If they do this, then show this, but if they do that show this. Sign up for email, decline SMS, show the email coupon code and welcome success message. Sign up for email, and SMS, show a different coupon code or a message that says you’re in and check your text or something. 

There is a better way. I’m not sure when this was implemented, but the issue is that the default action on SMS is Close Form.

I get that No, Thanks on the first step would normally mean someone isn’t interested. But if they leave their email address, then No, Thanks, in my opinion, means they don’t want to leave their SMS, not that they are generally not interested.

The better way is to change both buttons to have the same settings when being pushed. If someone decides against submitting they can use the x on the top right.