I'm looking to add a conditional split to one of my flows.
Essentially, we are sending 4 emails over 1 month. After 30 days they hit the conditional split. I'm looking to have anyone who has opened one of those 4 emails continue on the flow and anyone who has NOT opened one of those 4 emails to be split onto a separate branch.
However, when I go to make the trigger, it is just a generic "Opened Email at least once in the last 30 days".
There is a filter option, but when I select it and go to choose my property it says there are no items on this list.
I found this article on segments where it's mentioned that you can build segments off who opened a specific email. However, I don't know how to do this.
Can you help?
Best answer by elisegaines
That said, you won’t be able to select the name of your flow in that field until at least one person has received and opened a message from that flow. This is because the options populate based on past activity. So, as soon as someone opens a message from that flow, you’ll be able to build the split you’re envisioning!