Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 957 Topics
  • 2,555 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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957 Topics

S
Contributor I
sofa confortContributor I
asked in Lists, Segments, and Profiles

How should i create lists and segments when I have limited contacts?

hello everyone i tried creating the list and segment but it is difficult . because my contacts are few and are on another continent and not only that i do not see them as potential buyers. In this case what do you suggest please. Thanks for the support.

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k.mcevoy
Klaviyo Employee
2 years ago
J
Contributor I
JNJOYBEContributor I
asked in Lists, Segments, and Profiles

Postmaster problem with unknown address in our DB

Hello,We have recently imported our DB from SendinBlue to Klavyio.While sending our first newsletter, we got around 30 postmaster emails to notice undelivered emails + 400 hard bounce. That is alot, we didn’t have that before in SendinBlue.I went into our DB to remove these, but the strange thing is that these 30 emails address (which generated postmaster) are UNKNOWN and IMPOSSIBLE to find in our DB.I therefore DONT UNDERSTAND how this is possible?Can somebody help me?

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cassy.lee
2 years ago
M
Contributor I
marielvbContributor I
asked in Lists, Segments, and Profiles

How can I remove a tag to a single contact

I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french. I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact?   Thanks for your help! 

4
David To
Community Manager
1 year ago
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Contributor I
paulmurphy62Contributor I
asked in Lists, Segments, and Profiles

How to completely remove a subscriber

I have been testing subscriber webforms in Shopify and I can subscribe to a list fine.  When I do another test I remove the email address manually but I cannot subscribe again.  I have searched for the email address and it does not appear anywhere.Can someone tell me how to completely remove a subscribers email?It must be recorded in Klaviyo some where but I cannot find it.Thanks in advance.Paul

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P
Contributor I
2 years ago
B
Contributor I
BlairContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo Have a Landing Page Builder Once a Customer Submits a Form?

Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?

1
k.mcevoy
Klaviyo Employee
2 years ago
K
Contributor I
KyrillosContributor I
asked in Lists, Segments, and Profiles

How Can I Export All Profiles into One Customer List?

Can someone tell me how I can gather all my active profiles for customers and put it all into 1 customer list instead of having to do go in each profile and manually doing it 1 by 1?

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retention
Partner - Platinum
2 years ago
R
Contributor I
rameshContributor I
asked in Lists, Segments, and Profiles

Why Am I Unable to Capture Phone and Address Properties using Track API?

Hello Community I have integrated track API using ASP.net as per reference url https://github.com/zxed/net-klaviyo First name , last name and Email id are able to submit into klaviyo account, but Phone no , address ,city , state ,zip code and country fields values  does not pass Could you please help RegardsRamesh

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cassy.lee
2 years ago
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Contributor I
MurrayContributor I
asked in Lists, Segments, and Profiles

How do I put a tag on many but not all customers in a segment?

I want to tag about 2000 specific emails/customers in a segment that has about 10,000 customers. How can I mass tag 2000 people out of about 10,000 without doing it one at a time?

2
Omar
Partner - Platinum
2 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Lists, Segments, and Profiles

Churn Risk Prediction

Could you provide me with more information about Churn Risk Prediction. What does it exactly mean? How should I use this metric when sending my campaigns or flows?

2
Lina
Active Contributor IV
2 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Lists, Segments, and Profiles

Emailable profiles

I want clarification how emailable profiles are populated into my account? Are they people who visited my website or made a certain action?Do I have permission to email them even if they have not signed up for my emails?What's the point of generating these profiles that are not subscribers? How I can use them in my marketing?

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Julia.LiMarzi
Klaviyo Employee
2 years ago
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Contributor I
Belal HanyContributor I
asked in Lists, Segments, and Profiles

My subscribers arent going into my newsletter list

I’m currently using shopify. I got JavaScript connected and everything. Whenever a customer signs up to my newsletter it gets added to my profiles but it doesnt go in my newsletter list. I’m about to go insane, please help me.

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cassy.lee
2 years ago
E
Contributor I
elumestemcellContributor I
asked in Lists, Segments, and Profiles

How to add emails automatically from Signup Forms (popup) to Lists & Segments

I captured someones email from having a popup when you land on my homepage although it doesnt show up in my “Newsletter” list that i have a new email captured. 

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E
Contributor I
2 years ago
M
Contributor I
miguelharrys1982Contributor I
asked in Lists, Segments, and Profiles

He borrado perfiles suprimidos

He borrado perfiles suprimidos y se me han pasado a perfiles activos.Quiero eliminar los perfiles suprimidos y quedar las cuentas que realmente son validas.Quedo a la espera.Gracias de antemano,Saludos.

2
cassy.lee
2 years ago
K
Problem Solver I
katestrongProblem Solver I
asked in Lists, Segments, and Profiles

Can't Update a Profile

A relatively easy task of switching out an email address that is bouncing. Go to the profile, click on edit for the contact info, put in the new email address, update, nope, wont change the email address. its not updated. how do i do it?

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K
Problem Solver I
2 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles

Segment or List for 2 different lead magnets with flows?

I’m creating 2 different lead magnets. One is a pop up on my site that will offer a dollar amount off and the other will be a landing page (where the link will be posted on social or an ad) with an offer to our free resource library. The first emails for these welcome flows will differ as one will have a coupon code and the other will have a password to the resource library. Do I create 2 lists to trigger these flows or one list that is segmented to trigger each flow? If segmented, what qualifier would denote the trigger? What I don’t want is someone who opted in to the coupon to receive an email saying “here’s your password to our resource library” and vice versa. Could someone suggest the best way to set this up? Thanks.

2
julie.accardo
Klaviyo Employee
2 years ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Lists, Segments, and Profiles

How can I export my customers and know what lists they are a part of?

The easiest way to accomplish this is to use the update profile property action functionality using a flow. To start, create a flow triggered by someone being added to each list in your account. Once you have created the flow trigger, add in an Updated Profile Property action. You can create a profile property called List Membership and then assign a value of the list name.For more information on how to do this, head to this article on the Update Profile Property action.Your next step is to back-populate the flow. Choose the second option to schedule emails relative to when I hit the back-populate button. As long as you only add the update profile property action to your flow, no messages will send out because your flow does not contain any emails or SMS. Instead, this will send all of the customers in your list through the flow to add the custom property to their user profiles in Klaviyo.You then have two options to export these profiles and know what list they are a part of: You can

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stephen.trumble
Community Manager
1 year ago
B
Contributor I
Barry KerriganContributor I
asked in Lists, Segments, and Profiles

email notification

if i tag a customer in shopify is it possible to be notified when this customer places an order via Klaviyo

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cassy.lee
2 years ago
W
Contributor I
web365Contributor I
asked in Lists, Segments, and Profiles

Segments and tags?

First I'm not native in English :) I'm coming from Active Campaign and find Klaviyo a bit confusing as a beginner here.  I'll try to explain what I need and what my challenges are.In AC I had the option to add tags to people either on signup (forms)  or manually, based on the tags they went into automation (flows). I'll try to explain my setup in AC and hopefully, someone here gets it and can point me in the right direction. In AC I had a setup for new clients (webdesign business) where I added a new client manually and added tags to them based on the services have with me.  The whole idea was to send them into automation where they based on the tags got some info/education about the service they bought. Say I have 6 services, now I add the client to a list (new_clients) and add 3 services to them with tags, then they go into automation where all 6 services have 3-5 emails. Because of the tags, the automation check (split) if they have the tag for service 1, if no, (skip) and go to nex

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W
Contributor I
2 years ago
P
Contributor I
plantedmealsContributor I
asked in Lists, Segments, and Profiles

Can you have a dynamic unsubscribe lists?

Hello!I am currently using Klaviyo’s api to create email templates, I have multiple types of emails that goes out. Is there a way to make the users unsubscribe to email A but still receive email B?Thank you  

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bill.hamilton
Klaviyo Employee
2 years ago
M
Contributor IV
mattelustraContributor IV
asked in Lists, Segments, and Profiles

Why did my Manually Imported List from a CSV Disappear?

I uploaded a csv of about 30 contacts when I created my Klaviyo account. I confirmed they were all there, then cancelled my MailChimp account. I logged into Klaviyo today and the profiles were all gone. Hopefully these are recoverable?

4
M
Contributor IV
2 years ago
K
Contributor I
kuliffContributor I
asked in Lists, Segments, and Profiles

how do I delete email addresses (@amazon.com) from my lists?

I imported customers emails from another email marketing provider and I have a lot of amazon.com customers in the list.  How do I delete those emails from the customer lists so they stop sending to these temporary amazon.com accounts?

2
K
Contributor I
2 years ago
Platanomelóm
Contributor II
PlatanomelómContributor II
asked in Lists, Segments, and Profiles

Blacklist domains

First post :DI have looked around in the help docs but couldn’t find any details on this… Is it possible to add a blacklist of domains we don’t want to accept subscribers from? I think it would be a very cool feature to avoid spam traps, scrappers (like Milled) and others.Thanks in advance!

15
I
Contributor I
18 days ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Lists, Segments, and Profiles

Troubleshooting help: why won't my list import?

If you’re importing a list into Klaviyo, proper formatting is very important. I wanted to share some of the most common issues with importing lists and some troubleshooting tips on how to fix them. Check that:Your file is a .csv (comma-separated values) file.  If you’re in Europe, your spreadsheet software may export .csv files using semi-colons “;” not commas “,”. You can change this by going to your devices regional settings > advanced settings and changed the symbol used to separate lists. The first row contains column headers The email column header is properly named Name the column either “Email” or “Email Address” You do not have duplicate headers (this includes blank headers!) If you are receiving an error message about duplicate headers in your sheet and you double-checked that all your columns have unique names, delete any blank columns from your sheet and try uploading again.  The file size is 50 MB or fewer Every row has an email address associated with it No duplicate

5
Dov
1 year ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Lists, Segments, and Profiles

Does deleting a list or segment delete the profiles from my Klaviyo?

The short answer is: Depends on where you delete the lists.I want to delete the list or segment, NOT the profilesIf you are browsing your Lists & Segments tab and decide to delete a list or segment from there, rest assured you will not be deleting the profiles on those lists! You will only be deleting that specific grouping of people. To delete a list or segment, select the three dots to the right of the list and select delete.I want to delete a specific group of profiles from my Klaviyo accountIf however you do want to remove the profiles in a list or segment, go to Account > Settings > Profile Maintence and select the list or segment of profiles you wish to permanently remove from your Klaviyo account. It’s important to note that when you delete a profile, you delete all of the data associated with the profile from Klaviyo, and you will be unable to include any past purchases in Klaviyos analytics. Depending on your needs, you may want to suppress those profiles instead. Ha

0
Julia.LiMarzi
Klaviyo Employee
2 years ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Lists, Segments, and Profiles

Lists versus segments: what's the difference?

A list is a static collection of people’s email addresses and/or phone numbers grouped under an identifiable label. They contain anyone who has subscribed to the list and will only grow or shrink as people either subscribe or unsubscribe. As a general best practice, we recommend having a single main list that contains all of your active profiles who consented to receive marketing from your brand.Meanwhile, segments are defined by a set of conditions rather than a fixed list of people. A segment will grow as new people meet the conditions and shrink as people no longer meet them, updating automatically and in-real time.For more details, head to our article, The Difference Between Lists and Segments. You can use segments to level up your campaign strategy, trigger flows, target forms, sync with social media, or analyze your marketing performance. Need ideas for types of segments to build? Check out this article on creating customer engagement tiers.

0
ashley_mcdermott
Klaviyo Employee
2 years ago

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