Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,026 Topics
  • 2,770 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
  • 0
  • 3
Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
  • 0
  • 1
Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
  • 0
  • 2

1026 Topics

F
Problem Solver I
formanProblem Solver I
asked in Lists, Segments, and Profiles

How to collect customer existing birthday?

Hi there,I have a website and I want to collect my customer Birthday Date which customer already exists in my Klaviyo Account.Can anyone help me out from this?Thank You.

17
C
Contributor I
6 months ago
E
Contributor I
elenioContributor I
asked in Lists, Segments, and Profiles

exclude domain from getting emails

Hi there,we are new the Klaviyo yeah.just looked through the predefined lists and saw a lot of @marketplace.amazon.com emails which have been imported, but don't have double opt-in. how can I make sure those ppl don't get a email?we are switching from DRIP to Klaviyo and want to start with a fresh install :) Elenio

2
E
Contributor I
2 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles

Confused about importing list from Mailchimp and merging to Newletter

Hi,We used Klaviyo about 3 years ago and then moved to MailChimp. The bulk of our contacts were acquired via MailChimp. Now we have switched back to Klaviyo and my husband tried to import the MailChimp list. It seems there was a list list previously in Klaviyo with my store’s name attached and when my husband imported the MailChimp list he for some unknown reason created 2 segments (“Not in MailChimp and Merged Klaviyo and MailChimp) and 1 list “Not suppressed and accepts marketing”. I am so confused as to why he did this! He can’t explain or fix it and when he tried to move the contact to “Newsletter” he received a Klaviyo error that states the contact are unmapped. Can someone please help me fix this? When he tried years ago to import Klaviyo to MailChimp he did something similar and I ended up not emailing a portion of my list because the list was never imported correctly. I didn’t find the error until 2 years later. Please keep in mind that my husband can’t seem to understand that

1
ashley_mcdermott
Klaviyo Employee
2 years ago
M
Contributor II
MVilaContributor II
asked in Lists, Segments, and Profiles

Segment: people who visited your other websites ?

Our business has numerous websites.  I’d like to be able to create segments of people who visit our other sites.  e.g. if you visited Site X , then we can provide you flow Y  or  exclude people who visited site X  is this possible? What code would we install on the other sites ? 

1
Omar
Partner - Platinum
2 years ago
K
Contributor I
kriziadgContributor I
asked in Lists, Segments, and Profiles

Ask people to fill in details about themselves

Hi there, I would like to know more about my subscribers. I want to integrate this in my welcome flow. At first I wanted to use checkboxes in my email and connect those to custom properties. Is there a way this could work in Klaviyo? As a back up plan, I wanted to link to a manage preference page, using the manage preference tag in a button. Also this is not working. Does anyone have experience with this?  :) or maybe some other great ideas? Thnks!Krizia

2
ksanfelipe
Klaviyo Employee
2 years ago
CKeast
Contributor I
CKeastContributor I
asked in Lists, Segments, and Profiles

How do I unsuppress a profile?

One of our customers was suppressed and now wants to be unsuppressed. How can we do that?

1
retention
Partner - Platinum
2 years ago
L
Contributor I
LIsaMContributor I
asked in Lists, Segments, and Profiles

How Can I Use "Update_Property_Link" tag to Add a Profile Property?

Hi there!I’m trying to create a profile property and running into a problem.  Hoping you can help.I have a list set up triggered by an email opt in on a landing page.At the 3rd email in the flow I want to give the customer a button to sign up for a waitlist.  I have built this out and used the code provided here is what I have:{% update_property_link 'waitlist' 'true' 'https://waitlist.glampingoutsidethebox.com/p/survey_results' %}When I preview and test, it I get a place holder message one one computer.  I also tested it on another computer and it tells me the site is not secure.  Can you take a look and tell me if I have the code incorrect?What I’m trying to do is once they click on the waitlist button it will separate them from that list and put them into a new list.  What is the best way to do this?Thank you! 

6
S
Contributor I
4 months ago
A
Contributor I
AlastairofecwContributor I
asked in Lists, Segments, and Profiles

Whats the difference between accepts marketing and the Newsletter list?

Hi there, I’ve been looking at lists on our account and noticed that our Newsletters list is 5k under the amount of customer we have on a list where the definition is just ‘accepts marketing’ can anyone say why this is?  Also is there a way we can then add this extra 5k to our newsletter list?!Thanks in advance,Ali 

19
S
Contributor IV
8 months ago
E
Contributor I
eternal esthetics beautyContributor I
asked in Lists, Segments, and Profiles

Shopify newsletter subscribers are not going into klaviyo newsletter list

Hello, I have a problem with the subscription sign up area on my website. I would like all of the subscribers to be added to my klaviyo “Newsletter” list so that my welcome series can be triggered.When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo. I have set up Klaviyo.js and it says it’s successfully installed on the site In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify. I don’t have “double opt in” selectedI would appreciate any suggestions! Thanks  

11
B
Contributor II
1 year ago
S
Contributor I
sarahfroggatt78Contributor I
asked in Lists, Segments, and Profiles

Report that shows the number of emails before someone converts

I’d like to run a report which show me the number of times I have to email a new subscriber in order for them to make a first purchase?Is this possble in customer reports?Any help is very much appreciated!ThanksSarah

2
David To
Community Manager
2 years ago
A
Contributor I
anonymous_wombatContributor I
asked in Lists, Segments, and Profiles

Collecting Customer Interest In Specific Product Category

Hello,I run a WooCommerce store that specializes in one-of-a-kind products. We have 100+ different product categories.I would like to do the following:Insert a Klaviyo signup form at the bottom of each WooCommerce product category page, and tell the customer “Sign up to get notified when we add new products to the is category”. When a customer uses this form, Klaviyo knows which product category page they expressed interest in. Each time we upload a batch of new products, have the ability to manually create a new campaign in Klaviyo and send it to the above customers that expressed interest in this product category. Give customers the ability to modify the categories that they want to be notified about via checkboxes on the Klaviyo manage preferences page. I’m unsure of the best way to accomplish this. I have two ideas: IDEA #1Create a custom profile property called ‘favorite categories’ Create a ‘generic’ custom signup form to insert on all the product category pages. Make sure to pas

3
David To
Community Manager
2 years ago
J
Contributor I
jorgehostaletContributor I
asked in Lists, Segments, and Profiles

Export CSV order value

Hi,  How can I export a list CSV with this information: Order value  It allows me to export First name, last name, city etc.. but not order value.  Hope to hear soon from you,  Regards

4
marissanunez
2 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Lists, Segments, and Profiles

How are you dealing with duplicated profiles?

Hi, I am wondering what’s the best practices to deal with duplicated profiles. I have noticed that some customers have two or more profiles with different emails. I have combined those who obviously have changed the email address - firstly used one, and now the other. But what to do with those that are subscribed to newsletter with one email and when purchasing are using the different one? Should I merge these profiles? Or just do nothing and don’t waste my time? 

1
Omar
Partner - Platinum
2 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles

Organizing my lists - best practices?

I’m trying to organize my lists better.  My new sign-ups go to the newsletter list, but old contacts from Mailchimp that accept marketing and aren’t suppressed are in a separate list which needs to be cleaned.  My question is what would the best practice be for cleaning the list of old subscribers and moving the remaining subscribers to the newsletter list?  Any tips you guys have will be most appreciated.

1
Omar
Partner - Platinum
2 years ago
H
Contributor I
hrm13Contributor I
asked in Lists, Segments, and Profiles

Multiple confirmation emails received

Hello,I’m on Shopify, and have disabled their double opt in. I am using my theme’s newsletter sign up form.When testing email newsletter signs ups, I am getting 2 - 3 emails from Klaviyo. Strangely, from names aren’t all the same. You can see bdelow - they were sent at the same time.How can I ensure customers only receive 1 email?Thank you

1
caroline
2 years ago
K
Contributor I
kriziadgContributor I
asked in Lists, Segments, and Profiles

Enrich profiles by click behavior

Hi! At the moment I do not have a lot of data from my customers, so what I wanted to do is the following: update customer profiles based on clicking behavior. If I send two types of emails, for example: product based and information based and a person clicks trough 6 out of 10 times on a product mail, I want to classify this person as “interested in products”.  Does anyone know how to do this? Looking forward to any possibility! Best,Krizia

3
quagrowth
Problem Solver I
2 years ago
O
Contributor I
OrtopediaCittadelleseContributor I
asked in Lists, Segments, and Profiles

Shopify Newsletter subscribers are not syncing to Klaviyo List

Hi,I setted a password page and installed the code below in the contact form<input type="hidden" name="contact[tags]" value="newsletter"> Subscribers are correctly added to the subscribers list in Shopify, but not in KlaviyoPlease not that:integration: I selected the optionsDouble Opt-in: I disabled it in Shopify, since your support team adviced to do so, since it would confict with the Klaviyo’s oneWhat else should I do?Thank youLaura

3
P
Klaviyo Employee
2 years ago
D
Contributor I
DavidsonContributor I
asked in Lists, Segments, and Profiles

Why are new customers automatically being added to the Potential Purchasers List?

Hello, I have set up pop-ups on my Shopify store and have noticed that customers are not going to the list which I have specified - as can be seen the image below - I have set up the pop-up sign ups to go to the “Ordrs” list, however, new sign-ups just go to the Potential Purchasers list. Why is this? 

5
David To
Community Manager
1 year ago
P
Contributor I
PBowserContributor I
asked in Lists, Segments, and Profiles

Customer Survey information into Klaviyo Profile

I created a google form survey for my customers for preferences and whatnot, and THEN realized I should have done it in klaviyo and had them up date their own information.  I have found the information on how to set this up but everything I read is so foreign to me.  Is there someone that could help me set this up for a fee? I’m fine with manually setting up the information i already have but it would be really nice if I could capture this automatically. My Google Survey

3
P
Klaviyo Employee
2 years ago
S
Contributor I
sofa confortContributor I
asked in Lists, Segments, and Profiles

How should i create lists and segments when I have limited contacts?

hello everyone i tried creating the list and segment but it is difficult . because my contacts are few and are on another continent and not only that i do not see them as potential buyers. In this case what do you suggest please. Thanks for the support.

1
k.mcevoy
Klaviyo Employee
2 years ago
J
Contributor I
JNJOYBEContributor I
asked in Lists, Segments, and Profiles

Postmaster problem with unknown address in our DB

Hello,We have recently imported our DB from SendinBlue to Klavyio.While sending our first newsletter, we got around 30 postmaster emails to notice undelivered emails + 400 hard bounce. That is alot, we didn’t have that before in SendinBlue.I went into our DB to remove these, but the strange thing is that these 30 emails address (which generated postmaster) are UNKNOWN and IMPOSSIBLE to find in our DB.I therefore DONT UNDERSTAND how this is possible?Can somebody help me?

6
cassy.lee
2 years ago
M
Contributor I
marielvbContributor I
asked in Lists, Segments, and Profiles

How can I remove a tag to a single contact

I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french. I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact?   Thanks for your help! 

4
David To
Community Manager
2 years ago
P
Contributor I
paulmurphy62Contributor I
asked in Lists, Segments, and Profiles

How to completely remove a subscriber

I have been testing subscriber webforms in Shopify and I can subscribe to a list fine.  When I do another test I remove the email address manually but I cannot subscribe again.  I have searched for the email address and it does not appear anywhere.Can someone tell me how to completely remove a subscribers email?It must be recorded in Klaviyo some where but I cannot find it.Thanks in advance.Paul

2
P
Contributor I
2 years ago
B
Contributor I
BlairContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo Have a Landing Page Builder Once a Customer Submits a Form?

Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?

1
k.mcevoy
Klaviyo Employee
2 years ago
K
Contributor I
KyrillosContributor I
asked in Lists, Segments, and Profiles

How Can I Export All Profiles into One Customer List?

Can someone tell me how I can gather all my active profiles for customers and put it all into 1 customer list instead of having to do go in each profile and manually doing it 1 by 1?

1
retention
Partner - Platinum
2 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.