Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 957 Topics
  • 2,555 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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957 Topics

rollout
Contributor II
rolloutContributor II
asked in Lists, Segments, and Profiles

GET /lists - invalid id inconsistent status and content type

Hi there,I was just wondering if the following is expected behaviour or a potential bug in the /lists endpoint.Scenario 1. Using asdasd123123POST https://a.klaviyo.com/api/lists/asdasd123123Response: 404 application/vnd.api+json{ "errors": [ { "id": "6b07a851-1343-4850-b8ad-73ac6d8ac87f", "status": 404, "code": "not_found", "title": "Not found.", "detail": "A group with id `asdasd123123` does not exist.", "source": { "pointer": "/data/" } } ]}Scenario 2. Using asdasd123123%40. POST https://a.klaviyo.com/api/lists/asdasd123123@.Response: 404 text/html<!DOCTYPE html><html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title>Oops Error 404 - Klaviyo</title> <!-- etc ... -->Scenario 3. Using asdasd123123%40.cPOST https://a.klaviyo.com/api/lists/asdasd123123@.cResponse: 500 application/vnd.api+json{ "errors": [ { "id": "9ecf9268-f449-4c0e-838a-b42946

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Brian Turcotte
Community Manager
3 months ago
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Contributor I
Jean at PackersContributor I
asked in Lists, Segments, and Profiles

Newbie question... setting up a welcome series to segments within a list

hi thereI’m trying to follow all the recommended steps for getting our company set up. We have a single mailing list, but customers will have the option to sign up for our brass, woodwind, or both newsletters. I’ve made the assumption that the different lists, should actually be segments? I’ve made some drafts in the welcome series, but I’d like to create different flows according to which segment they’re in. I've not quite figured that out in the trigger set up… can anyone help?thanks 

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alex.hong
3 months ago
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Contributor I
StuhliiContributor I
asked in Lists, Segments, and Profiles

Dropdown in sign up form in date format? Date-triggered flow with those dates

Hello, i want to create a sign up form, in which people can choose from different dates and sign up. This date is then used a property to remind them of their chosen date. So i want to setup a date-triggered flow. Unfortunately in a dropdown menu you cant set the format to date. So i have a custom property which is in text format. So i cant setup the flow, since its no date format. Do you have any solution or integrations from webinar tools? I just cant find anything helpful ^^ Thanks in advance :)

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Dov
3 months ago
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Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles

Using Christmas Card Email as Winback strategy

I have run a small experiment sending a small number of unengaged profiles a Christmas Card email ( elegant graphic, goodwill message and no sales offer or pitch ) The open rate was excellent and unsubscribe was very low. I think this may in part be due to the time of year, most are in a good mood and its less likely to be unsubscribed for the same reason. I think scaled this out to more unengaged profiles and have picked up more than 30k profiles back into temp engaged segment. It will be interesting to see if they stay engaged when receiving campaign emails and will report back with my findings.You could test this on your list with a Happy New Year message. Sean

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Dov
2 months ago
I
Contributor I
iamharidasanContributor I
asked in Lists, Segments, and Profiles

Update Profiles not working

I am trying to use Update Profile API using Axios.I am not sure what is wrong, the data is not updating.await axios({ url: `https://a.klaviyo.com/api/profiles/${id}/`, method: "PATCH", headers: { accept: "application/json", revision: "2022-10-17", "content-type": "application/json", Authorization: `Klaviyo-API-Key xxxxx`, }, body: JSON.stringify({ data: { type: "profile", attributes: { properties: { "Plan Codes": "123" }, phone_number: "9876543210", }, id: id, }, }), })Under data, for the parameter id which id needs to be added?

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Dov
2 months ago
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Contributor I
MassiContributor I
asked in Lists, Segments, and Profiles

Tracking with $source

“if you wanted to track all the users who have subscribed to your master list coming from an external competition landing page, this is simple. You pass the data across to Klaviyo with the required hidden $source field upon form submission (sign-up) and then as the user profile is added to the master list, so to is this database field for the $source (where they came from). From here, you can build dynamic segments, using the condition that filters for that source, and instantly you have a dynamic, real-time update of all of they users who have signed up from your external competition landing page in this example.”I was reading this, and i’m not sure how it is possible to pass data across klaviyo from an external landing page.  someone can explain me?

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Dov
2 months ago
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Contributor I
froblesContributor I
asked in Lists, Segments, and Profiles

Different customers vs klaviyo profiles

I have 237 customers on Shopify, and 243 profiles on Klaviyo.Why don't klaviyo's profiles match my customers on Shopify? How can I see which ones are not on my Shopify customer list but are on Klaviyo profiles?I have removed customers from Shopify and from Klaviyo, but it seems to me that the list of Klaviyo profiles is not updated. Can you help me? Thanks in advance.Francesc

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Dov
2 months ago
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Contributor I
Gabe00Contributor I
posted in Lists, Segments, and Profiles

Making it clearer that consent changes unsubscribe settings

I wanted to give some feedback as a relatively recent user of Klaviyo who generally imports via CSV files, that in the blue Consent and Email Marketing box, it would be helpful to make clear that pressing the Subscribe to Email Marketing button will override the Unsubscribe setting for patrons that exist in the system. In other email systems I’ve used, the unsubscribe setting for the recipient has to be manually switched in the patron details screen before receiving emails again. In the current Klaviyo flow, users could be inadvertently sending to patrons who have already unsubscribed. I had to go to the documentation to confirm that this was the case:   

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alex.hong
2 months ago
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Contributor I
ellenContributor I
asked in Lists, Segments, and Profiles

Double opt-in confirmation, CSV from competition

I have a CSV file of people I need to import who opted to sign up for our newsletter as part of a partnership competition - but I will need them to receive our double opt-in confirmation email. Is it possible to do this? 

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David To
Community Manager
2 months ago
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Contributor I
northshoreannContributor I
asked in Lists, Segments, and Profiles

How to find profiles not on List or in a Segment

Hello, We are trying create a List or Segment of profiles we have that aren’t on a List or in a Segment currently and haven’t Unsubscribed so we can clean them up. We created a Segment that was: If someone is/isn’t on a list, Person,  Is Not, List AorIf someone is/isn’t on a list, Person, Is Not, List Betc.  but it’s putting profiles on this List more than once.  That’s before we mess with Unsubscribed or Suppressed profiles. What am I doing wrong?! Thanks!     

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Jessica eCommerce Badassery
Partner
2 months ago
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Contributor I
scnzContributor I
asked in Lists, Segments, and Profiles

How to bulk edit Last Name (or any other profile property) for everyone in a segment?

We have just migrated to Klaviyo. In the previous system, we had to use Last Name as a storage for a unrelated property. (We don’t store the real last name of the users) We now want to clean up the user profiles. We would want to remove/blank out the last name for everyone in a segment. Is there any bulk edit capability in Klaviyo? How do we do this?Thanks!

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Brian Turcotte
Community Manager
2 months ago
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Contributor I
PC SandersContributor I
asked in Lists, Segments, and Profiles

How to pull a segment for only International subscribers only from an audience that contains United States?

Hello, I have an audience comprised of both national (U.S.) and international subscribers and I am trying to create a segment to only pull the international subscribers, however, when I use Properties about someone, “Country does not equal United States” and whatever other attribute that I need using the “and” operator, it still pulls United States subscribers.  Is there another way to pull this?

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P
Contributor I
2 months ago
Jakub
Partner - Silver
JakubChampion & Partner
posted in Lists, Segments, and Profiles

Segment definition set up adjustment

Hi Community,Don't you think that additional functionality to change OR to AND without deleting line would be something that could make building segments much faster?Many times I have segment build with OR operator and switching it to AND would be so easy and straightforward to build new segment with totally different assumptions.

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stephen.trumble
Community Manager
3 months ago
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Contributor I
bobjectContributor I
asked in Lists, Segments, and Profiles

Conditional split by country not working as expected

Hi!I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why? I tried to use as split configuration:Propreties about someone > country > equals > IndiaandPropreties about someone > country > is in > IndiaBut so far no luck, profiles from India still goes in the wrong branch.Thanks for any help! 

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Taylor Tarpley
Community Manager
2 months ago
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Active Contributor III
Andrew.WaltersActive Contributor III
asked in Lists, Segments, and Profiles

List Growth Sources Chat?

What happened to the list growth sources chart?  

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Jakub
Partner - Silver
3 months ago
R
Contributor I
robotbearContributor I
asked in Lists, Segments, and Profiles

Tag customers with multiple tags in list

Hello,I’m a Klaviyo paid subscriber and have 1 list, the default “Newsletter” list. This is connected to Shopify and auto syncs subscribers who opt-in either via Shopify at checkout or via the Shopify sign-up forms. In addition, I have a Klaviyo sign-up form that also populates the list.In addition to this we have IRL physical events that people will register for external to Shopify. These event attendees may already exist in our main “Newsletter” list from Shopify, attending a prior IRL event, or otherwise wanting to subscribe.I want to be able to subscribe the event attendees to the “newsletter” list, however, I want to add a tag that specifies which event(s) or which years they’ve been part of. The issue I’m facing is this:User email1@gmail.com attends NYC2021 IRL event and consents to subscribing to email. We import email1@gmail.com and add a tag of NYC2021 so far, so good. User email1@gmail.com attends NYC2022 IRL event and checks that they consent to subscribing to email once a

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Dov
3 months ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

Unsubcribed Profiles receiving campaign emails? Why...

Solved.. 

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Taylor Tarpley
Community Manager
3 months ago
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Contributor I
parthjani7Contributor I
asked in Lists, Segments, and Profiles

why Klaviyo has 2 separate PHP repository

Major Problem 1 Why there are 2 separate Klaviyo repositories?https://github.com/klaviyo/klaviyo-api-php https://github.com/klaviyo/klaviyo-php-sdkI am trying to create/update a Profile through api call,creation works well with `createProfile()` function of `klaviyo-api-php`, but there are no functions to update the profile. To update the profile, I have to use `updateProfile()` from `klaviyo-php-sdk`why there is not a single repository with all necessary functions ? Major Problem 2 profile creation expects following params,'type' => 'profile','attributes' => ['email' => $user->email,'phone_number' => $user->phone ?? '','external_id' => $user->id,'first_name' => $user->first_name,'last_name' => $user->last_name,// custom properties‘properties’ => [ … ]] Note: the custom properties are expected inside the `attributes`, but the above same paramaters do not work for profile updation, The custom properties have to have outside the `properties` array e

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Brian Turcotte
Community Manager
3 months ago
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Contributor I
StevensCopyContributor I
asked in Lists, Segments, and Profiles

"Update_Property_Link" sending me to a placeholder instead of the correct URL?

Hello,I am having an error when using a button to update a property (something that worked in the past and is no longer working?!?!?)Klaviyo is redirecting to a placeholder page in test rather than my landing page, and not updating the property.{% update_property_link 'NPS Rating' '3' 'https://crimsoncodesescaperooms.ca/' %}This is the code I’m using. Can anyone help me understand why this method isn’t working for me? It used to work perfectly.​​​​​​ Some things you may need to know. It worked in the past  Its placed in my email flowPlease let me know, thank you!

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Akers Digital
Partner - Silver
3 months ago
T
Contributor I
Toml06Contributor I
asked in Lists, Segments, and Profiles

Abandoned Cart Pop Up

Hello, I contact you to ask if it is possible to create an independent pop up only for the checkout. The objective of this pop up would be to redirect the customer to an email sequence of abandoned cart by putting his email. He would be redirected to this pop up only - On desktop: if his mouse goes to the exit- On phone: after x seconds of inactivity.In one of the two cases, the objective would be to make a pop-up appear and that in this pop-up, there is a sequence of email of abandoned carts with the articles which it had in its basket. ThanksTom

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Dov
2 months ago
D
Contributor I
DEEPS_teamContributor I
asked in Lists, Segments, and Profiles

How can I target Shopify gift card purchasers?

We are planning to run a gift card promotion where customers receive a bonus discount with the purchase of different denominations of gift cards. I’m trying to establish a flow that will send an automatic discount to anyone who purchases a gift card between a specific date range (promotion window).I’ve tried configuring trigger splits the following ways but either receive a Network Error when I enter the Shopify Gift Card product ID, or I’m not able to select gift cards as the specific product trigger.Trigger: Ordered Product > Trigger Filter: ProductID equals [Gift Card ID] Trigger: Placed Order > Flow Filter: Someone has ordered product where Product ID equals [Gift Card ID] between promotion window dates Trigger: Placed Order > Trigger Filter: Items contains [Digital Gift Card - not available as an option in Klaviyo, while all my other products are]Is there a reason why Klaviyo does not recognize Shopify gift cards as a product? Is there any workaround for this? Thank you! 

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retention
Partner - Platinum
3 months ago
C
Contributor I
CC_emailContributor I
asked in Lists, Segments, and Profiles

How to get old customers on email list?

I'm looking to setup email marketing for a client and was wondering if there was a way to get people who have made accounts and purchases in the past to opt-in to marketing. I know I need their consent first, but would it be acceptable to just email them and ask if they want to receive marketing emails with an opt-in button? Or ask them to “update their account preferences” by giving an option to check a box in their account to sign up for marketing emails?

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stephen.trumble
Community Manager
2 months ago
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Contributor I
PhilipLOOWContributor I
asked in Lists, Segments, and Profiles

Having segmented emails in a flow

Hi, I’m having a big Flow for all my subscribers, both my customers and non-customers. That flow explains the benefits of my products, branding, reviews etc.I also have multiple other segments, based on the quality of the customer, cross sells etc. I have made it like that so the flows did not got. retriggered, if they got into a new segment. (Maybe there is another way)My question is: How can i control the emails in the different flows, so they won’t get send on the same day? I hope that makes sense. Maybe there is a better way of structuring it. BestPhilip

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stephen.trumble
Community Manager
2 months ago
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Contributor I
EveGContributor I
asked in Lists, Segments, and Profiles

Track Google Ads Conversion After 7 Days

Hi there! Just wondering what the best practice is to track conversion that have been made after a week of seeing an ad. Our client has quite expensive products so sometimes it may take longer than the 7 days tracking that the pixel is offering. So thinking of a segment like this:'First visit is from source/medium = Google/ Paid' AND 'has made a purchase' (in the last 30 days) Is there a way to do this?Thanks so much!

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David To
Community Manager
2 months ago
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Contributor I
milliecolettaContributor I
asked in Lists, Segments, and Profiles

How to segment customers who have purchased a specific product ID?

Previously I would've done that by creating a segment as follows:Placed order > where ProductID > equals 12345678It seems the option for ProductID has been removed?

1
Dov
2 months ago

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