Learn about the profiles in your account as well as how to create lists and segments.
Hi Guys, I’ve recently signed up for Klaviyo and integrated my mailchimp account across to Klaviyo. In our Mailchimp account, we have several different audiences for different websites etc. When integrating I made the mistake of not selecting a specific list and it bought across all the contacts (when I only need some of them). is it possible to undo this integration or what is the best way of erasing the unwanted contacts in my klaviyo account but, not erasing anything in my mailchimp account. Thanks,
So according to Klaviyo documentation, a profile can only enter a list triggered flow once. I’ve built a new, fairly large welcome flow as I’m consolidating multiple lists into one, and this flow has splits based on where/how someone enrolls in the list, which are:Form 1 Form 2 Back in stock CheckoutI just want to be sure there is nothing else that needs to be done to prevent someone getting the welcome flow twice if they sign up via Form 1 for a discount, then checking yes to subscribe again at checkout? I think I’m safe since the trigger is still subscribing to the one single list.
Hi guys, I recently uploaded a CSV from my old ESP with all my contacts to add to my profiles in Klaviyo. None of the data corresponding to the date they subscribed imported, so it looks like everyone is brand new. This is preventing me from setting up some flows and doing more list cleaning in the future. I’d like to delete everything and try again, but I don’t know if I can do that or if it will just make a bigger problem. So, two questions. 1) If I delete everyone, can I re-add them with this data issue fixed? and 2) There appears to be no field in Klaviyo that matches to the date the person originally subscribed, hence the problem I had with matching. If there is, I missed it. Any insight? Thanks!
Hi all,I am curious to know what are your current segments setup and what field of business you are in?What are some of the must have segments you would recommend everyone to have and why?Thank you
the explain from support about first active:First Active: the first time that a profile engaged with your account. The date recorded represents the first time the contact was active (e.g., opened or clicked an email, visited your website, made a purchase, etc.)but a profile ，email is "02_screeds.lambkin@icloud.com"the created time in shopify is”2022-03-11 07:21:01”, i can’t understand the result.
Hey, I can’t figure out why profiles that meet segment criterias won’t join the segment. I created a segment with a definition “Shopify Tags contains myTagName”, but when new customers with this tag subscribe on shopify, they don’t go into my segment. I thought the problem might come from the integration but not because the new customers show up in the profile section of Klaviyo. Has anybody had this issue before ?
Hi,I have a problem with product tracking.I have done an API integration with my WIX store (it is not natively integrated with Klaviyo) and I am having issues with user events.As you can see from the picture, I get products that are not mine in addition to my products.Please help me solve this.I would also like to integrate the catalog.
Can you help?I would like to work out which new customers have bought from our store as a result of seeing a Facebook/instagram ad. I can go into each profile and see where they have come from under information and source. But is there a way of segmenting customers to see them all in one place?Thanks for your help.
hi, i am adding 60000 profiles in list through api with 100 chunk data in loop. its takes 5 hours. can you please suggest to me some ideas, so i can improve the performance of API
Hey Community! I’m working to update my email database - mainly suppressing unengaged accounts and adding in new segments and flows.We’re an Australian based company who only ships within Australia and I’ve noticed a few sign ups from America and other countries.As I’m new to this, I’m opening it up to the brains trust - would it be best practice to suppress these people straight away, as their ability to convert is non-existent? Or better to leave them in case they are an engaged group (just not converting)?Any help would be appreciated!
Hi there! I’ve connected our Calendly account to Klaviyo via Zapier. We run workshops on our Calendly account and by booking with us through there, I’m hoping to store their emails onto Klaviyo through zapier, but everytime I try to test this out it, no emails seem to add to the Klaviyo email list? If anyone knows how to solve this problem, i’d be so grateful for your help!
I have a newsletter sign up at the bottom of my website -- www.jiajiajewelry.com. Followed the steps to install code snippet on the footer.liquid in shopify. Klaviyo still tells me “Unable to detect that signup forms are successfully installed on your site.” Using the broadcast theme on shopify. Please advise. The email sign up saves to shopify but does not sync to klaviyo list.
I’ve created a standard preferences center page. It has a multi checkbox option (we want to subscribers to be able to choose which emails they receive). It will be linked to in our welcome series. I would like to test:That the link works (but I can’t get a live preview by sending a test email) and that the choices the subscriber will make can be pulled and queried into segmentationCan’t seem to figure out how best to do this!
The latest version of the lists endpoint is v2. We have some major differences between lists endpoint v1 and v2. So, we wanted to know the deadline for lists endpoint v1? When can we expect the total deprecation of v1?
I noticed I had a good amount of fake emails added to my newsletter list via Shopify. I have deleted these accounts but was wondering if Klaviyo auto updates my lists to reflect that change?I have since uploaded a csv file with all of the current emails and added them to my newsletter list. Does Klaviyo remove duplicate email addresses within the same list?
Hi! I am uploading a list of mostly new subscribers and want to send them a unique welcome flow. However, I know for sure that a few of the people are already subscribers on my main list, and I want to take them off of the new list so they don’t get a new welcome flow. Is there a way to identify which subscribers are already on my main list without manually identifying each one? Alternately, is there a way to set up my flow so that people who are already on my main list won’t receive the new welcome flow?Thanks for the help!
Hi TeamI have been struggling to understand this but have not had a luckI want to track the initial source of subscribers navigating to our website. we are spending hige on facebook and google ads + other referral marketing and once some one comes from any source, they will be triggered with an optimonk pop up which will be passed to klaviyo. or the other way to add is customer opting in via shopify checkout.Now we want to know the LTV of customers coming via facebook ads (not lead gen) and added to klaviyo. As per klaviyo articles, i tried creating a segment to find subscribers via facebook but all i can see is some random ads ids which looks like name of the campaigns, but not sure if its via facebook or google. Attaching the screenshot below is there a way i can identify if the initial source for navigating to the website and added on klaviyo list?same for Google.we want to spend on a channel where the subscriber clv is high?Thank you in advance.
We sell wine and would like to make a “Fine Wine” segment defined by price.I can make a segment of people that have viewed products with a specific price (“where [Price] equals [x]”.But it would be nice to have the possibility of “is greater than” etc in stead of equals, which cant be changed. Any others workarounds? I have made something with categories (ie, Bourgogne, Napa Valley etc) but they can contain wine that isn’t “Fine Wine”-definition, so that is not super great. And we have tousands of products, so making a “Fine Wine” category would take a lot of time.
Hello Klaviyo Community, I need your help!I have created a List called Customers Mailing List. Customers who have joined my newsletter or place an order go to this list. They will receive weekly newsletters from me. Customers who sign up to the newsletter will receive a Welcome Series Flow. I’ve added a flow filter on the Welcome Series Flow which should prevent customers that have already placed an order from receiving the Welcome emails (I dont want them to receive this). However from my testing, it seems that the filter is not working and all customers (even the ones that have placed an order) receives the email. On Klaviyo the customers profile is showing that they have placed an order. Ive attached the profile and trigger sections.Is anyone able to shed some light on this?Thank you in advance,Alana
Hello,We’re using Shopify integration and I’m trying to figure it out how to segment the users by “active on site” properties, e.g. by browser or OS property.For some reason, this data is visible when looking at individual user’s profile, but I cannot create a segment based on those properties (browser or OS), because they don’t show up during segment creation.Any ideas?
Hello!This fall we migrated to a new website, and it was necessary for customers to re-activate their accounts with us. After they reactivated their accounts, we automatically applied the Shopify tag ‘accountenabled’ It would help me tremendously to be able to create segments for WHEN this tag was applied to a given group of folks. Have not had success figuring out how to do this-- or even if it’s possible. Very open to suggestion or clarifying questions. Many thanks!Becky
We have a free trial kit that goes out to a customer, and when we receive it back we mark the ORDER with the tag “KR” and then we know the kit was returned. And a tag “KNR” if the kit was never returned. KR - I want to email them after it’s returned and let them know what the next steps are and give them an offer.KNR - I want to remind them to return the kit. We can’t change the Order Status, because often they are buying multiple products. So I need it to be based on a TAG. Or a custom data field (can we do that in Shopify)? We can’t add the tag to the Customer level because they could order our kits multiple times over their lifetime. Thoughts??
Is there a way to set up a segment of users that purchased from a specific campaign that was sent?
