Marketing

Hi all,We recently launched our TikTok account and I wanted to add the TikTok social button to our Social Links saved block but TikTok still isn't listed as an option.Have looked online to try to find the exact same design as the other buttons that we already have in place (default image of Linkedin logo, Facebook, Insta...etc...) to upload it as a Custom button but couldn't find it.Can anyone share it across please if you already made it? Or can Klaviyo support tell us when TikTok will be added to the list of default social logos?  

Hi everyone, I’m trying to create a dynamic template with dynamic texts and images depending on 2 segments:General Club membersI want to show one banner if a person is part of the club and a different banner if someone is part of my general audience.I think the dynamic images are new in the editor but I don’t understand how to display texts and images depending on the segment users are in. Have someone ever tried it? Can you explain the logic? Thanks!

Hey all...I just created a new and separate popup to add names to a separate list and email flow. Names are not being added to the list, but are being added to the main email list and flow. Do I need a different snippet? From a Customer UX perspective, the signup form is working as it should. Any thoughts?

HiI have had the subscribe function on my website for many years and just this past week is is no longer displaying properly. It should be under this text in the first graphic.This is in the elementor tool.  Instead of displaying it is showing the </> This is how it is set up in Klayvio and should be displaying. Does anyone know a quick simple fix?Klayvio was there some sort of update that has caused this to happen? Thanks!Janet

          the first one, in the abandoned cart flow，Advanced Reports， does the “sent” includs all of the email we sent. （cause the just show the email domain and when i plus all of the different domain sents，its not match with the number of deliver in the same time）And does the sent number equal all of the delivered emal plus the bounced email. Or if you could tell me how could i get the number about all of the email that i send in the abandoned cart flow.          the second one, how to calculate the number of “clicked”, cause we find our clicked number is less than the “placed order” number, and we did a reservation then we found some customer they inter in our flow and the placed the order but without “clicked”. And we found just the people who clicked the picture inter in our home website page, its “clicked”; and if someone just click the “ shop now” or “go to checkout” button and went to the checkout page, it wasn’t define “clicked”. There are some picture we shot to pro

I try to integrate the two but I get a failure message. Any ideas why?  

Hi, We are integrating our Magento 2 with Klaviyo. I would like for us to move all of our transactional e-mails to Klaviyo. How do we “send” the track and trace link from our Magento setup to Klaviyo?

I’m working on a new Shopify theme. Klaviyo is integrated with my live theme. Do I need to do anything to link it to the new theme that is not yet live? And if so, how?

When I was editing an email, there was only one button to return to the shopping cart in the preview, but there were always two buttons in the preview sent to the email. After many modifications, the effect was always repeated. I don't know how to solve it. 

I am editing all the Shopify Email templates using Klaviyo. Unfortunately, not all Shopify templates are available on Klaviyo. I need to edit the “abandoned checkout” template one but I don’t know how to as it’s no available on Klaviyo. I would appreciate some advice.  

Hi there!I’m relatively new to using Klaviyo and looking for a way to better filter who enters a flow - we have a welcome series of emails that is triggered by someone subscribing to the newsletter, but have found that if someone is already subscribed to the newsletter but subscribes again from a different form on the website that they get sent the welcome series again, even though they were already on the newsletter list…Is there a way to change the trigger to be NEW subscribers to the newsletter so this doesn’t happen again?Thanks!

Hi !I create a abandoned flow with the new builder.It’s working for the item with the method explains here https://help.klaviyo.com/hc/en-us/articles/115005083467But not working for the picture.the variable is {{ event.extra.line_items.0.Image }}I try this but it’s not working. CAn you help me ? Thanks 

does Klaviyo support email marketing for cannabis retailers in Canada? as it is federally legal there? and what about SMS?

Hi everyone, I have created a welcome series flow for customer v non customer (but I’m not sure whether the flow is correct or not. It would be a lot helpful if you guys can clear up the confusion I have.So my purpose here is that I will set a conditional split to follow up email sequences with them if they did not make purchase after my second email for non customer.But if they did make purchase, I will stop sending them follow up email. The question is: I not sure my conditional split is correct or not and Should I put “has placed order at least once since starting this flow” or should I put“has placed an order in the last x days”? I have attached below image for your reference.Kind of confuse about s

Hello,We use WooCommerce and have integrated Klaviyo with the below option selected to convert customers to subscribers during checkout. Is there flexibility to reposition this checkbox to where we want in our checkout journey? Enable customers to opt-in to email marketing via WooCommerce during checkout or with a WooCommerce footer form.✅Collect email subscribers As we’re based in the UK we require to be GDPR complaint by law. When a customer checks this box to subscribe, is there a way for Klaviyo to populate the $consent property to assign the email value as currently it doesn’t show that in the customer profile. Only a consent status with a green tick mark but not detailing what the customer has consented to? Many thanks!Michael

I want to build a Welcome flow for a defined group of people (people who have purchased in the last two days) Those people are in a Segment.  But it seems like a Flow is kicked off by a dynamic trigger .. “people who join a segment” … at some people in the future.  I know I can send a Campaign to a defined group at a specific time.But that’s just a single email. I’d like it to be part of a flow.  Can I kick off the beginning of a Flow to a defined group at a defined time? (“Start this Friday at 9am to the Sale segment”….then continue the flow.)

Basically I want a embedded form to appear when a button is clicked. Seems simple but I'm working with Klaviyo and Squarespace, these two are not linked to work together as opposed to other platforms such as BigCommerce, Shopify, etc. Squarespace has the option to put a button and link it to a URL or a document, but not to trigger some line of code, so I need to code inject into the squarespace page from scratch. I have the button but when i click on it, it doesn't trigger anything.A few days ago Klaviyo uploaded this article to their Help Center https://help.klaviyo.com/hc/en-us/articles/4418052317339-How-to-Trigger-a-Popup-or-Flyout-Form-When-a-Button-Is-Clicked

Hi Everyone, I’m looking checking my console log to see why the join waitlist button appears on the wrong variant. It seems that the click/listener is 1 variant behind when listing hence, the variant tracked is not in sync with the click of the person.https://jilllao.com/products/amelia-cut-out-trench-dress?variant=41653758165158SHould be the 0/out of stock variant but the waitlist appears on the other variant after clicking the out of stock variant.  

Hi allWe’re looking to set up some simple abandon cart emails with Klaviyo, and our Magento 2.4.3 ecommerce site. We have some fairly complex products set up, with a range of materials, colours and bespoke customer-selected sizing options which mean there are a lot of SKUs spinning off the main product type. But we’d also like to make sure that when a customer gets an abandon cart email, this will work cross-device, so if they abandon on a desktop, they could recreate their entire session on a mobile browser a few hours later. So all products, variations and custom selections would need to be recreated in that session too.Is that something that Klaviyo does out of the box?ThanksMike

Hi there. It seems to me that klaviyo lacks some fundamental workflow/automation when it comes to managing lists. For example. let’s say I only have two email marketing lists: Customers and Non customers (who have opted in for example just from a lead magnet). I would like to setup an automation that when someone from the list “not customers” make a purchase, he/she get removed from that list and placed into the “customers” lists. Why in the flow actions available I only have email, sms, update and notification ? Where is “remove contact” ? It’s so easy to add, why isn’t there ? However I can’t find any way to do it. Can anyone help me out ? Thank you 

Hi all, Strange because I have done this many times before, but I am attempting to upload a list and it keeps saying “duplicate headers” when there are no duplicate headers. I have tried with different files and I keep getting the same message. Has anyone had this happen before? I only have three columns (First Name, Last Name and Email. When I try to copy and paste, I get the same message and when I try to remove the header altogether, I still get the same message. Any help appreciated. 

Just starting out and want to do this cleanly…How many  Lists should I have?One Youtuber suggested a list for Signup Forms, Newsletter and Checkout.Another article suggested just having one main Master list into which everything flows.  I like the idea of keeping it simple - one list.But does that cause trouble later? Like, if everybody is dumping into a Master list, how do I identify who came in from a Signup Form, and who came from a Checkout experience, etc?  What is best practice for a good, efficient workflow as things get more complex?

In mid December i notice that the metric “Order product value” suddenly stopped tracking purchases and now only shows $0.00We use Magento 2 - is there any way to check and see if this metric has somehow dropped off or troubleshoot for a error?  

Hello guys! I really hope you can help me with this big issue..We are selling our products on WooCommerce and send transactional E-Mails over Klaviyo. Everything works well except the one payment method called 'awaiting payment'. This is a common payment method in Germany - So the customer places the order but has to pay it manually at his bank (a lot of people still don't have online banking). The problem is that Klaviyo doesn't recognize this type of order as an actual order so it doesn't trigger my transactional email. Actually Klaviyo things these customers have abandoned their cart and they are all landing in my abandoned cart flow on top of that :( So Klaviyo sends Order confirmations to customers that are marked as ‘’processing’ in my Woocommerce, but not to customers that are marked as ‘On Hold’ (this is where they land with this specific payment method - I then have to mark them as payed manually later when I checked my bank). So custom

Hey all,I have a flow that should be pulling in a coupon that I manually uploaded (I use Salesforce Commerce Cloud).I get the error “No More Uploaded Coupons Remain” when I check the “skipped” sends. This can’t be possible because I uploaded 100,000 coupons and the flow just went live with a few participants.I have the exact same set up for my welcome series and that is working perfectly fine. Any ideas as to what could be causing this, please share!